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Complaint Details
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Initial Complaint
11/20/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased $117 for a thanksgiving dinner last Thursday and they NEVER shipped it. They stole from me and had no intention of delivering the product or informing me it wouldnt arrive. When I contacted them they refused to put the money back on my debit card. They are liars and thieves.
Business response
11/21/2023
Hi there,
Thanksgiving Menu orders are scheduled to ship this week. If you have an order that has not arrived by the intended delivery date, please contact our support team at ********************************** so we can take a further look.
Initial Complaint
11/03/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a meal kit delivery that was supposed to be delivered on October 30. It never came and was delayed until October 31 because they said delivery was in successful. This is a lie as I was home all day. I also have a ring camera. nobody called from my gate attempting to access my home. The next day my tracking showed my order was delivered and I had not received it. The pic Sent as proof was from a location Im not familiar with at the wrong address. I reached out to the courier directly and they told me they could not have it redelivered and to contact the company. I asked ***** from home chef do you have my order delivered again or to give me a full refund of my box as I immediately canceled my subscription. I was told that I should go search for the missing box myself and was passive aggressively apologized for that the box got delivered nearby. I was told I could receive a credit on my account and then received no further communication. Im filing this complaint so that I will get a full refund of the order and I paid for and did not receive. A credit is not sufficient as I refuse to attempt to use a service that cant deliver their product and then wont replace it.Business response
11/09/2023
Hi there, we are sorry to hear about this misdelivered box! We are always happy to issue refunds rather than credits when a box is payed in full. Please contact our team at ******************************** for further assistance.Initial Complaint
11/02/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received very poor service four weeks in a row. Ths last time they sent the wrong meal. I asked for a credit, email them 3 times over 12 days. No response. So, I wrote and asked them to remove my account completely, including my credit card, address, order history from their records. Instead, they paused my account. I do not want them to have my account info on file. 1. I want my account completely removed (not paused)N 2. I want my money back for the shrimp mail I did not receive on Oct. 20, 2023, which cost $22.84.Business response
11/09/2023
Hi there, we are sorry to hear about this. In order to remove your information from our system and request a refund, please contact our support team at ********************************** or by phone at ************.Customer response
11/09/2023
Complaint: 20817891
I am rejecting this response because I ALREADY contacted your support team numerous times without any response. Please 1. give me a refund for the two meals (One meal I never received and a second meal gave me food poisoning and I had to throw it out) and 1. completely remove my account. If you do not do these actions within seven days, I will have to take my medical record (I had food poisoning) and my many unresponded to messages and consult an attorney for civil damages. Please see ************* consumer protection laws for guidance. ***************************************************************************
Sincerely,
*******************Business response
11/10/2023
Hi there, we are unable to take any actions on this platform. Please reach out to our support team at ************ and ask to speak with a manager for further assistance. Thank you.Initial Complaint
10/16/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
We were inquiring about Home Chef meal delivery service and signed up on 10/10. You cannot preview the food before signing up. We immediately saw that the food was not a good option for a family and canceled the subscription three days before the deadline each Friday. I have provided screenshots of them saying we weren't charged and had zero orders, but we were charged $77.83 Date of Transaction: 10/13/2023 Date of cancellation: 10/10/2023Business response
10/17/2023
Hi there, we are sorry for any confusion--you can access our menu at any time at homechef.com/menu. As we are a subscription service, your first order is charged upon sign-up. Please contact our team at ********************************** or by phone at ************ and we would be happy to take a look.Initial Complaint
10/10/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Recipe for teriyaki salmon rice bowl did not include Ginger, green onions, and chile seasoning.Business response
10/12/2023
Hi there! We are so sorry to hear about the missing ingredients in your order! We would be happy to help with this--please contact our support team at ********************************** or by phone at ************. Thanks!Initial Complaint
10/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I wanted to look at Home Chef's menu to see if I wanted to order but they have you create an account to do that. I did. I did not like the menus so immediately canceled my account all within 30 minutes. Today I get an email that I have meals on the way to be delivered today and they have charged my account $40.96. I did not order these meals and I want a refund!Business response
10/11/2023
Hi there, we apologize for any confusion. As stated at sign up, since we are a subscription service, your first order is scheduled automatically when you click Sign Up and Select Meals and pay for your product. Please contact our support team at ********************************** to receive assistance with this.Initial Complaint
10/09/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
This is the conversation AGENT **************** Thanks for your patience while I'm assisting multiple customers! I'll respond more fully in a minute. ******************************, I do apologize for the confusion here. Your account is active, which is why that order was issued. Since we are a subscription based service, unless you skip a week or close the account that order will automatically be sent out. ****: I was setting up an account with your company only and decided to wait to make a decision on what I was going to order, then I noticed that my bank account had been charged. Not ok! I want the funds returned to me at once. **************** We are a subscription based service, that is what you agreed to when you signed up. I closed the account for you and issued a 50% refund, which will take **** business days to post to the original method of payment. No ma'am. I don't want your food. I want the funds returned to me in it entirety. **************** Unfortunately since you signed up for the account and agreed to the terms, the only thing I can do is issue the 50% refund and cancel the account for you. I can't stop that order from arriving, so please enjoy, share, or donate that box. ****: This is not something that I agreed to. All I did was set up my account so that in the future I would be able to easily pick my meals. I never did that. I'm gluten-free. **************** It is in the terms and agreements when you complete the account. ****: This is a very Sneaky way to do business. I will be forced to post this already copied conversation on several platforms for thousands to see if I do not get a refund in total. I suggest that you speak with your supervisor before making an error in customer relations. Trust. **************** If you'd like to speak with a manager you will need to give us a call at ************ ******************'m closing this chat. If you have any other questions, please send us a message at *********************************** Have a great day! BOT: Feel free to chat back in if you need help with anythingBusiness response
10/11/2023
Hi there--we apologize for any confusion. Since we are a subscription based service, unless you skip a week or close the account, an order will automatically be sent out. We are unable to issue full refunds for orders that are successfully processed. Please contact our team at ************ should you have any additional questions.Customer response
10/13/2023
Complaint: 20714751
I am rejecting this response because: I was told that I would indeed receive a full refund due to the fact that 1. I didn't order anything from you 2. I'm gluten-free and your company simply assumed the sale and sent me some random food that I couldn't eat if I wanted to.
Sincerely,
***********************Business response
10/17/2023
Hi there, if you were offered a full refund, please contact our support team at ******************************** or by phone at ************ and an agent would be happy to reference your previous conversations and help further. Thank you!Customer response
10/18/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
10/07/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I signed up for Home Chef because I got a promotional special from another site. When I went to checkout for my first order, after having surrendered personal info and a credit card #, I discovered that the promotion that had lured me in was bogus. Specifically: 18 free meals was changed to 50% off. When I asked that my information be purged, they stopped communicating with me. It's a bait and switch scam.Business response
10/09/2023
Hi there, we are sorry to hear that your intended promotion was not correctly applied. Our team would be happy to help further--please contact us at ***********************************Initial Complaint
10/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Home Chef sent me more meals than requested. Did not provide customer service to change this issue. When we made the meals my husband got sick, nausea, stomach cramps and caused a lack of appetite. The wont let me cancel the subscription. They tell me it is but when I sign online it says Ill receive a shipment in 2 weeks because I did not actively skip it. I want out of the subscrption.Business response
10/04/2023
Hi there, we are sorry to hear about this incident. Please contact our support team at ********************************** or by phone at ************ so we can assist further. Thank you.Initial Complaint
09/27/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I signed up for homechef 2 or 3 weeks ago. My ordered never arrived, despite them marking it as delivered. I called 4 times alone this morning and each time the line is mysteriously disconnected. The person that I reached did say that the order was delayed before the line mysteriously disconnected. I want ALL of my money back.Customer response
10/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I filed a dispute with my payment source and was able to get my refund, so please close the case.
Sincerely,
Mayo Az
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110 total complaints in the last 3 years.
45 complaints closed in the last 12 months.