Business ProfileforVillageMD

The Village Medical on ****** Dr. ** where my primary care provider is as per my insurance plan ***- SilverD advantage plan. I went to see a provider, my test came back positive for a very serious disease that needs to be taken care of immediately by specialist and I was told I was getting a referral to a specific gastroenterology office and to call and make an appointment. When I called this specialists office they stated no referral was showing on my ***-Silver D advantage online portal and *** will not pay for any visits to them unless the referral is done through the *** website digitally only. I called VILLAGE MEDICAL and advised them of this and they stated the referral was already done and approved and faced over to the gastroenterology office. I called the specialist back and they again states nothing is showing up in *** account. So I called VILLAGE MEDICAL again and they kept stating the referral was done already there is nothing more they can do. This has been going on since 6/3. So I called *** and they stated that in fact they will not pay for any specialist visits unless approved beforehand and the approval as obtained through their online digital referral system which they did not have any record of village medical submitting for a gastroenterologist for me. I called village medical back and they are still adamant that a referral approval was obtained. I asked them to speak with someone else and they said last Friday I would receive a call back within 3 days. It is now the following Friday exactly 7 days later and no call or resolution and I am needing to be treated for a life threatening illness that is impacting me greatly. I need this resolved and getting nowhere with them. All I need them to do is submit the referral through *** online referral system to get actual approval. I can't pay out of pocket for my medial bills. They know how to submit these referrals because they have already previously submitted a proper referral.