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Find a Location

Hallow has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Hallow

      444 N Wabash Ave Fl 5 Chicago, IL 60611

    • Hallow

      231 S La Salle St Ste 2100 Chicago, IL 60604-1453

    • Hallow

      167 N Green St Chicago, IL 60607-2377

    Business ProfileforHallow

    Apps
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 15 Customer Reviews

    Customer Complaints

    20 complaints closed in last 3 years

    19 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Hallow has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Hallow

        444 N Wabash Ave Fl 5 Chicago, IL 60611

      • Hallow

        231 S La Salle St Ste 2100 Chicago, IL 60604-1453

      • Hallow

        167 N Green St Chicago, IL 60607-2377

      Location of This Business
      444 N Wabash Ave Fl 5, Chicago, IL 60611
      BBB File Opened:
      5/31/2023
      Years in Business:
      5
      Business Started:
      9/2/2018
      Type of Entity:
      Corporation
      Alternate Business Name
      • Hallow App
      • Hallow, Inc.
      Business Management
      • Business Manager, Business Manager
      Contact Information

      Principal

      • Business Manager, Business Manager

      Customer Contact

      • Mr. Bryan Enriquez, Co-Founder

      Customer Complaints

      20 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/17/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I signed up for a free 90 day trial with Hallow approximately March 2, 2024. Approximately two months later, I canceled the subscription as I just was not using it. On June 2, I was charged $***** as my trial period had expired. I went back into Hallow and canceled my subscription again and as with the first time, I received no email telling me my subscription was canceled. I contacted Hallow several times and finally heard back from someone named ******, who said they would make an exception and refund the $*****. Based on the email, I withdrew my claim with my credit card company. Not only was the $***** charge never reversed, but they charged me an additional $*****. This has been a nightmare with a company that is supposed to be ********** Its a prayer app!!! I have contacted my credit card company again who due to the behavior of Hallow found the first complaint in my favor and credited me the first *****. I am still owed for the second $*****.
      Read More

      Customer Reviews

      15 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Pedro M

      1 star

      06/01/2024

      I have been attempting to get in contact with someone from Hallow. I have sent emails and chats. I cancelled my 90 free day trial before its expiration date of the free trial. I had to attempt to cancel the free trial two or three times because it kept taking me back to the home page. Im very disappointed the lack of customer service and charity and justice from Hallow. Ive read other reviews and others had issues similar to mine when I cancelled my free 90 day trial with Hallow. I dont know if it is a glitch but it is disappointing no one has contacted me from Hallow.

      Hallow Response

      06/03/2024

      Hi *****, Sincere apologies for the delay in getting back to you. We're experiencing a higher-than-normal volume of requests this season and are working diligently to get back to you. I have found your request and will follow up now. It appears we need more information from you as the email *********************** is not showing an active account with us in the system. Once we can identify your subscription, we'll be happy to refund you and make it right. God Bless.

      Local BBB

      BBB of Chicago & Northern Illinois

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