Reviews

This profile includes reviews for Hallow's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hallow

  167 N Green St Fl 4 Chicago, IL 60607-2377

• 

  Hallow

  231 S La Salle St Ste 2100 Chicago, IL 60604-1453

• 

  Hallow

  167 N Green St Chicago, IL 60607-2377

Review Details

• Review fromCJ R

  Date: 04/22/2025

  1 star

  CJ R

  Date: 04/22/2025

  I signed up for this app a few years ago. The first time I went through the annual renewal subscription, I was charged twice. I cancelled my subscription but the company still charged me the following year. My subscription was cancelled yet my card was charged and I didn't even receive an invoice/receipt. There is no one to call, only email correspondence where you get the run around.

  Hallow

  Date: 04/30/2025

  Hi *******,We're truly sorry to hear about the confusion and frustration youve experienced with the Hallow app, and we appreciate the chance to clarify things for you.After reviewing our records, we found that there is only one subscription associated with your accountlinked to your email address and phone number. We were not able to locate any other accounts under your name or card information.Our records indicate that your account redeemed a $1 paid 90-day trial in December 2023 through a promotional code provided by your local parish. Following the completion of the trial, the subscription was upgraded to an annual plan, and a charge was processed on April 1, 2024.Regarding cancellation, we see that the subscription was canceled shortly after it transitioned into the annual plan. As noted on our subscription page and in the reminder emails sent before the end of the trial, subscriptions must be canceled before the trial period concludes to avoid automatic renewal and charges. A receipt confirming the April 1 charge was also sent to your email on that same day.Lastly, we can confirm that no further charges were made to your account after April 1, 2024. Aside from the initial $1 trial in December 2023 and the annual charge in April 2024 (which has since been canceled and refunded), no additional payments have been processed on this account.If you were charged again after this date for another account, please feel free to send us a copy of the receipt at ********************************** so we can process the cancellation and refund for you.We hope this explanation clarifies the situation. Were here to reassure you that were doing our best to assist Hallow customers as soon as possible, and we see that one of our representatives is still actively exchanging messages with you.Once again, we apologize for any inconvenience this may have caused.Thank you so much, and God bless,The Hallow Support Team

• Review fromAndy C

  Date: 04/09/2025

  1 star

  Andy C

  Date: 04/09/2025

  I am so disappointed by Hallow. A Prayer App/ Site is a great idea and I was ready to spread the word. The Pray 40 - Lenten Challenge with the ***************************************************** to try it out. Unfortunately, the issues and frustration began immediately. Evidently, Hallow has 2 different ways to sign up for a free trial;1) 30 days with the App 2) 90 days with the website. I discovered this when I initially downloaded/ signed up with the App. Since the Lent Pray 40 is (duh) 40 days, the 30 day free trial didnt suit my purposes. I cancelled the App and signed in to the website, which supposedly gave a 90 day free trial. Over 20 days in, I was locked out. I no longer could access the Pray 40 without paying for a subscription. This didnt even give me the 30 days in free trial period! As all these similar themed complaints state, I tried to contact the Hallow **************** (CS). I did this multiple times. The best response was within 3 days, I received a note informing me they were very busy and would get to me when they could. What a shame. My issue is still not resolved & still no contact from CS. You lost me as a supporter. At this point, I would not feel comfortable recommending you. Hallow, CS is not the place you should be cutting corners. Maybe employ less expensive spokespersons and respond to customers/ users in a timely manner. Otherwise, it seems you are only using the Faith as means to make as large a profit as possible with no regard to others - not something ***** would be smiling on.

  Hallow

  Date: 04/30/2025

  Hi ****,We're truly sorry to hear about the confusion and frustration youve experienced with the Hallow app, and we appreciate the chance to clarify things for you.After reviewing our records, we found that there is only one message we received from your email address and it was from April 6, 2025 in which one of our representatives responded to on April 7, 2025.Regarding the differences in the trial options, youre right that they can vary depending on the platform on which the subscription is started. These variations are based on limitations imposed by third-party platforms, such as *****, ******, and ******, which affect how offers are presented and *********** your case, our system shows that your account began a ****** trial subscription through *****, which started on March 5, 2025, and ended on April 5, 2025. It appears that you were unsuccessful in redeeming the 90-day trial offer via the website while it was still available; that is why you were locked out after your 30-day trial through ***** ended.Because of this, our Hallow support representative offered you a special code for a 60-day trial to honor the 90-day trial initially offered, as it appears that you attempted to redeem the 90-day trial after the limited-time offer had already ended. Our representative also provided you with instructions on how to redeem it to ensure you get the extra trial days. After multiple follow-ups, our team has not received any response, despite seeing that youve viewed our messages.Please note that if youd like to give the app another try, you can still redeem the code for the 60-day trial that was provided to you. If not, you can still access the free content in the app.We hope this explanation clarifies the situation. Should you have any questions or need further assistance, please contact us at ********************************** and we will be happy to assist!Thank you so much, and God bless,The Hallow Support Team

• Review fromMaureen D

  Date: 03/14/2025

  1 star

  Maureen D

  Date: 03/14/2025

  While Hallow offers valuable Catholic/Christian programs, my experience with their billing and customer service was disappointing. I was charged twice for a one-year subscription, and despite numerous emails, they initially denied the error. Eventually, they issued a refund, but the process was stressful, and their responses felt dismissive. Its disheartening to encounter such issues with a company providing faith-based services. Proceed with caution.

  Hallow

  Date: 03/20/2025

  Hi *******,We sincerely apologize for any frustration youve experienced. We understand how disappointing this situation must be, and were here to make things right.Although we werent able to locate the history of our team's conversations with you based on the details provided in this review, we hope to offer some clarity.If you were charged twice for a one-year subscription, its likely that multiple accounts with separate subscriptions were created using the same payment details. This requires us to gather specific information to process a refund for the correct transaction, which can delay the process if not provided *********** make things easier for our valued users, weve recently introduced an auto-refund feature on our website. If a cancellation is made within three days of being charged, a refund will be automatically processed, saving you time and frustration.We truly apologize for the inconvenience. If you have any questions or need further assistance, please reach out to us at *********************************** Were here to help.Thank you so much, and God bless,The Hallow Support Team

• Review fromCynthia G

  Date: 03/08/2025

  1 star

  Cynthia G

  Date: 03/08/2025

  I tried to sign up for the 90 day free trial and entered ****** info. My screen refreshed and I followed directions to see if my trail subscription was active or not. I signed on safari and clicked on the link to open Hallow in the app and when I got to the iPhone app the subscription page looks different. Neither the hallow on safari or the Hallow iPhone app show that whether or not I entered papal info for the premium subscription. I contacted The customer support team via the ********************** and no one has gotten back to me in over 24 hours even though it says theyll respond back via email or through messenger. I have no email confirmation That transaction took place to subscribe to Hallow so now Im afraid that 90 days my ******* gonna be charged and I have no way of canceling. This app and customer support service are not as expected. I really wanted to participate and everything that Hallow has to offer as a cat, but I am just too ********* purchase something from a company that provides sub very par customer service. This is supposed to be a positive experience posting more with the app. Now my prayers are focused on making sure that I didnt actually get my subscription to go through so that I dont have to have the Hallowapp on my bank statement

  Hallow

  Date: 03/14/2025

  Hi *******,Were so sorry for any confusion or inconvenience this may have caused. Please know that its never our intention to mislead anyone, and were here to make things right.We apologize for the delay in our response. At the time you reached out regarding your subscription, we were experiencing a high volume of inquiries. Our team has since confirmed that you do not have an active subscription and will not be charged for anything.Were always looking for ways to improve and provide a better experience for everyone. Rest assured, were doing our best to respond to all customer inquiries as quickly as possible.If youd like to give the app another try, you can absolutely use the free version without any charges. And if you ever decide to try the paid subscription, youll receive an email confirmation, along with reminders, to help guide you in managing it.If you have any questions or need assistance, please dont hesitate to reach out to us at *********************************** Were happy to help!Thank you so much and God bless,The Hallow Support Team

  Hallow

  Date: 03/14/2025

  Hi *******,Were so sorry for any confusion or inconvenience this may have caused. Please know that its never our intention to mislead anyone, and were here to make things right.We apologize for the delay in our response. At the time you reached out regarding your subscription, we were experiencing a high volume of inquiries. Our team has since confirmed that you do not have an active subscription and will not be charged for anything.Were always looking for ways to improve and provide a better experience for everyone. Rest assured, were doing our best to respond to all customer inquiries as quickly as possible.If youd like to give the app another try, you can absolutely use the free version without any charges. And if you ever decide to try the paid subscription, youll receive an email confirmation, along with reminders, to help guide you in managing it.If you have any questions or need assistance, please dont hesitate to reach out to us at *********************************** Were happy to help!Thank you so much and God bless,The Hallow Support Team

• Review fromCindy J

  Date: 01/22/2025

  1 star

  Cindy J

  Date: 01/22/2025

  Charged me twice before my free trail was over. A nightmare to try to work with them for getting charges reversed. The app is too cluttered and hard to navigate. I dont recommend it at all. It took me several days to get this resolved and had to threaten them. Then I had to take matters into my own hands and get my bank to reverse the charges for me.

  Hallow

  Date: 03/20/2025

  Hi *****,We sincerely apologize for any inconvenience this may have caused. Please know that it was never our intention to mislead anyone, and were here to make things right for you.After reviewing our records, it appears that you were charged twice because two separate accounts were created on Hallowone using your personal email address and the other through your Apple ID. Each account had its own subscription, which is why you received two charges.Our team has processed a refund for the subscription paid through Hallow. For the subscription paid through *****, we initially advised you to reach out to ***** directly, as they do not allow us access to any user information, including payment details. This limitation prevents us from processing refunds directly for ***** users. However, in an effort to resolve the issue, we escalated the situation to our finance team, who manually processed the refund for the subscription paid through *****, even though this is outside our usual procedure. Once again, we sincerely apologize for the inconvenience, and we truly appreciate you giving the app a try. If you have any questions or need assistance, please dont hesitate to reach out to us at *********************************** Were happy to help!Thank you so much, and God bless,The Hallow Support Team

• Review fromElaine P

  Date: 01/18/2025

  1 star

  Elaine P

  Date: 01/18/2025

  I was suddenly charged $69.99 on ****** from Hallow for a subscription that I never heard of. I tried to contact them all day today but they haven't replied to help. I think they are collecting money in a fraudulent way.

  Hallow

  Date: 01/22/2025

  Hi ****,We sincerely apologize for any confusion or inconvenience this may have caused. Please know that it was never our intention to mislead you, and were committed to resolving this as quickly as possible.After reviewing our records, it looks like we first received your email on January 19, 2025. Since then, our team has been working hard to gather the information needed to locate your paid subscription. Were still awaiting some additional details from you to help us move forward, but rest assured, once we have everything we need, well be happy to process your refund as soon as possible.Thank you for your patience, and we truly appreciate your understanding.God bless,Hallow Support Team

• Review fromDana D

  Date: 01/04/2025

  1 star

  Dana D

  Date: 01/04/2025

  My experience and opinion of the Hallow app is that it is fraudulent, extremely difficult to understand the free trial and subscription process and how to stop it! They will bill ***** to people for simple looking around in the app like its growing on trees everywhere for everyone, and not a concern about the wrongs ang the hardships their app causes

  Hallow

  Date: 01/09/2025

  Hi ****,Were really sorry for any confusion or inconvenience this may have caused. After checking our records, it appears you signed up for a 90-day free trial using the code ******. All trials turn into subscriptions unless cancelled beforehand and this is indicated when you sign up for the trial. You can cancel any time before the trial ends and still enjoy the trial if you wish not to continue with a paid subscription. When your trial ended, the subscription was automatically upgraded to a paid plan since it wasn't canceled in time.Our database indicates that you created your account using your Apple ID. In these cases, ***** sends trial ending reminder emails, so you should have gotten a reminder email to the address connected with *****. We want to reassure you that we never intend to mislead anyone, and were here to make things right. Given that we have a generous refund policy and our database indicates that you were not using the app, your subscription has been canceled and refunded. We hope that helps. If you have any questions or need anything else, please feel free to reach out to us at ********************************** were always happy to help!Thank you and God bless,Hallow Support Team

• Review fromSarah M

  Date: 07/22/2024

  1 star

  Sarah M

  Date: 07/22/2024

  Stay away from them! I canceled my subscription and they charged me anyway. I know I canceled-total scam.They have said that I have to request a refund from Apple which I have, but according to my research, they will still get to keep the money, and they will not have to refund Apple themselves.I plan to take this to the highest legal level, if necessary, and I will update my review, if anything positive happens. They are also very difficult to get a hold of. They did respond to an email within a timely manner, but they do not offer a phone number, or any instant chat. This is a company that has raised $52 million according to the Internet, and surely they could afford at least some half decent customer service where you dont have to wait for an email.I know that I absolutely canceled, and I dont understand why the charge went through anyway. I went to great trouble to verify that I canceled, but they dont send out a receipt acknowledging that you canceled, and so there is conveniently no paper trail to show them.

  Hallow

  Date: 07/23/2024

  Hi *****, we sincerely apologize for the frustration you experienced in cancelling your subscription. Our records indicate that you started a 7 day trial through the Apple App store and didn't cancel at least 24hrs ahead of time. Apple begins to process the charges as early as 24hrs ahead of the renewal date which is why we share that warning. We can confirm that your subscription was effectively cancelled and will not renew, but because the charge had already started going through, you were charged the full amount. If you did not pursue a refund you would still have access to the full subscription for the remainder of your billing cycle that you paid for. If you request a refund from Apple within 14 days they are usually accommodating and will ***** it. If you experience any issues with Apple, please come back and let us know and we'll find a way to make it right! Any money taken and refunded by Apple is our money and we do not "pocket the money" the money that gets refunded. It is just a matter of Apple policy, not ours, that they manage all of the billing and subscription management aspects since they do not share your billing details with us to protect customer privacy. Therefore, while our staff cannot manage the refund directly, the refund does ultimately come from Hallow, through Apple. It appears that your Hallow account was tied to your phone number, but you should have an Apple receipt with Hallow in whichever email is associated with your Apple App store purchases. Please, reach back out to us at ********************************** if you experience any issue getting the refund from Apple and we'll find a way to make sure you're taken care of! *** Bless.

• Review fromPedro M

  Date: 06/01/2024

  1 star

  Pedro M

  Date: 06/01/2024

  I have been attempting to get in contact with someone from Hallow. I have sent emails and chats. I cancelled my 90 free day trial before its expiration date of the free trial. I had to attempt to cancel the free trial two or three times because it kept taking me back to the home page. Im very disappointed the lack of customer service and charity and justice from Hallow. Ive read other reviews and others had issues similar to mine when I cancelled my free 90 day trial with Hallow. I dont know if it is a glitch but it is disappointing no one has contacted me from Hallow.

  Hallow

  Date: 06/03/2024

  Hi *****, Sincere apologies for the delay in getting back to you. We're experiencing a higher-than-normal volume of requests this season and are working diligently to get back to you. I have found your request and will follow up now. It appears we need more information from you as the email *********************** is not showing an active account with us in the system. Once we can identify your subscription, we'll be happy to refund you and make it right. God Bless.

• Review fromAdam B

  Date: 05/29/2024

  1 star

  Adam B

  Date: 05/29/2024

  Despite canceling my free trial period weeks before the cut off date, Hallow billed my credit card. This company is a horrible example of abusing peoples faith. Do not be lured by *************************, Father *********************** of ****** ************************* into participating in this scam.

  Hallow

  Date: 05/30/2024

  Hi ****,I am truly sorry for any frustration this experience has caused for you. Upon review of our system it doesn't look like you've attempted to reach out to Customer Support to request a refund nor have you submitted a refund request via our website. We have a generous refund policy and we will ***** refunds if you forgot to cancel or if you accidentally purchased two subscriptions. Per our terms of service, all sales made through our app are final but we strive to lead with charity and will find a way to make it right.I can confirm I have canceled your Hallow subscription and your refund has been *****ed. Please allow 5-10 business days to see it on your bank statement. If there's anything else we can do to make it right, don't hesitate to reach out to us at ***********************************