Customer ReviewsforHallow

Stay away from them! I canceled my subscription and they charged me anyway. I know I canceled-total scam.They have said that I have to request a refund from Apple which I have, but according to my research, they will still get to keep the money, and they will not have to refund Apple themselves.I plan to take this to the highest legal level, if necessary, and I will update my review, if anything positive happens. They are also very difficult to get a hold of. They did respond to an email within a timely manner, but they do not offer a phone number, or any instant chat. This is a company that has raised $52 million according to the Internet, and surely they could afford at least some half decent customer service where you dont have to wait for an email.I know that I absolutely canceled, and I dont understand why the charge went through anyway. I went to great trouble to verify that I canceled, but they dont send out a receipt acknowledging that you canceled, and so there is conveniently no paper trail to show them.

Hi *****, we sincerely apologize for the frustration you experienced in cancelling your subscription. Our records indicate that you started a 7 day trial through the Apple App store and didn't cancel at least 24hrs ahead of time. Apple begins to process the charges as early as 24hrs ahead of the renewal date which is why we share that warning. We can confirm that your subscription was effectively cancelled and will not renew, but because the charge had already started going through, you were charged the full amount. If you did not pursue a refund you would still have access to the full subscription for the remainder of your billing cycle that you paid for. If you request a refund from Apple within 14 days they are usually accommodating and will ***** it. If you experience any issues with Apple, please come back and let us know and we'll find a way to make it right! Any money taken and refunded by Apple is our money and we do not "pocket the money" the money that gets refunded. It is just a matter of Apple policy, not ours, that they manage all of the billing and subscription management aspects since they do not share your billing details with us to protect customer privacy. Therefore, while our staff cannot manage the refund directly, the refund does ultimately come from Hallow, through Apple. It appears that your Hallow account was tied to your phone number, but you should have an Apple receipt with Hallow in whichever email is associated with your Apple App store purchases. Please, reach back out to us at ********************************** if you experience any issue getting the refund from Apple and we'll find a way to make sure you're taken care of! *** Bless.

I have been attempting to get in contact with someone from Hallow. I have sent emails and chats. I cancelled my 90 free day trial before its expiration date of the free trial. I had to attempt to cancel the free trial two or three times because it kept taking me back to the home page. Im very disappointed the lack of customer service and charity and justice from Hallow. Ive read other reviews and others had issues similar to mine when I cancelled my free 90 day trial with Hallow. I dont know if it is a glitch but it is disappointing no one has contacted me from Hallow.

Hi *****, Sincere apologies for the delay in getting back to you. We're experiencing a higher-than-normal volume of requests this season and are working diligently to get back to you. I have found your request and will follow up now. It appears we need more information from you as the email *********************** is not showing an active account with us in the system. Once we can identify your subscription, we'll be happy to refund you and make it right. God Bless.

Despite canceling my free trial period weeks before the cut off date, Hallow billed my credit card. This company is a horrible example of abusing peoples faith. Do not be lured by *************************, Father *********************** of ****** ************************* into participating in this scam.

Hi ****,I am truly sorry for any frustration this experience has caused for you. Upon review of our system it doesn't look like you've attempted to reach out to Customer Support to request a refund nor have you submitted a refund request via our website. We have a generous refund policy and we will ***** refunds if you forgot to cancel or if you accidentally purchased two subscriptions. Per our terms of service, all sales made through our app are final but we strive to lead with charity and will find a way to make it right.I can confirm I have canceled your Hallow subscription and your refund has been *****ed. Please allow 5-10 business days to see it on your bank statement. If there's anything else we can do to make it right, don't hesitate to reach out to us at ***********************************

This app is total fraud. I attempted multiple times to cancel the app before the free trial was up. The app sent me through multiple screens, only to go right back to the beginning. I was charged. Tried to find how to dispute it, and the message on the app said to dispute it with the credit card company. I did, they charged me anyway. I have tried multiple times to cancel the subscription since, and all I get is the message of when my next payment is due.

Hi ********. We're sincerely sorry for the frustration this experience has caused. It was never our intention to make you feel misled or taken advantage of. I see that we've been in communication with you and that your ****** subscription was canceled and the refund initiated on March 26th. We haven't closed our conversation with you so I assure you we will work with you until this matter is resolved. God Bless.

I cancelled my trial subscription and they still charged my credit card. I went out to the app and it said I still have a subscription so I cancelled a second time. Today, I went into the app again and it still says I have a subscription. So, cancelled twice, and it is not cancelling. I got charged $69.99 and told my credit card to deny the charge. i want to remove my credit card from the subscription and there is no way to get there. DO NOT USE HALLOW. they are supposed to be a religious organization, that's a joke !

Hi ****. I am sorry the cancelation experience has been frustrating for you! I see you haven't reaching out to our customer support team yet, but we'd be happy to resolve this for you! Please email us at *********************************** We have a generous refund policy We have a generous refund policy and we will be granting you a refund if you forgot to cancel or if you accidentally purchased two subscriptions. Per our terms of service, all sales made through our app are final but we strive to lead with charity and will find a way to make it right. Again, sincere apologies for the trouble!

This company is a scam. I had no idea how it was even started. I have repeatedly attempted to contact them and only receive a generic email regarding joining something else: retreat is a guided 33-day journey toward ****** consecration, led by Sister ****** and inspired by the teachings of four significant ****** figures: St. *********************************, St. *******************************, St. *************************, and St. ***************** ************I AM NOT CATHOLIC. I do not know anything about the church and do not want to as I am a lutheran. I have called all day and each line never answers. You can only leave messages. I am beyond upset with this company. I want my refund soon and may *** help them once my husband gets ahold of them. I have tried to fill out the refund form and the form will not upload my receipt. I have tried every different format I can. They are not teaching the love of ***** only frustration at this point. I want my refund soon.

Hi ******. I'm truly sorry this has been a frustrating experience. I can assure you that Hallow never charges customers without consent. Our trials all require that you provide valid payment upon sign-up and we share with you, before you sign up, what the amount is that you will be charged at the end of the trial. I see that we responded to you on May 15th providing an alternative way to get your refund but you have yet to respond. We also let you know at that time that you WOULD be getting a refund, we just need your cooperation in providing the necessary account identifiers so that we can locate your charge to process the refund. Please respond to our latest message and we'll be happy to make this right.

i am afraid of Hallow. i am legally blind and 79 years old. i tried to cancel my subscription. today i was charged through my paypal account. i have tried to call numbers. i have filled out a form showing my receipt from paypal abd was told i would be reviewed. i am so scared Hallow will do to me what it has done to other seniors who they have charged. i am trying to reach my diocese here in *********. i supplied all info but as other seniors have said they did not get their refund i am afraid i will be another casualty. i dont know what ensemble to do

Hi *********. We sincerely apologize for the delay. Due to a high influx of messages right now we are delayed in processing refunds. We communicated with you on May 14th letting you know that we would be *****ing you a refund and as of today, May 20th, I've finished processing your request. We have a generous refund policy and we do ***** refunds if you forgot to cancel or if you accidentally purchased two subscriptions. Per our terms of service, all sales made through our app are final but we strive to lead with charity and will find a way to make it right. If there's anything else you need, simply respond to your last message with us or reach out to us at ***********************************

Hallow is a scam! I downloaded the free version! I NEVER even tried the free few days of the subscription. Weeks later I was charged $69.99! I immediately messaged the help center where I was told to fill out a form. Which I did and was told I would hear back in 15 days. I never heard anything back, so I filed a claim through PayPal, which then I was told, since I filed a claim they could no longer help me. *** cancelled the claim and I have yet to hear anything back! It has been a month of $70 being taken from my account to which I DID NOT authorize! I have sent screenshots to where it shows I clearly do not have a subscription. I have been told they are busy with a high volume of calls! I can see why if this is how they run a business!

Hi ******, we sincerely apologize for any frustration this experience caused and for the delay in addressing your refund request. Due to a record number of downloads and customer support requests, we unfortunately had not addressed your concern before you filed a dispute. Out of fairness to all customers, we are trying to process all of the refunds requested in order, and were still addressing requests that came in before you. Once a dispute is filed with your bank or payment processor, it must run the course of the dispute process, which is often a longer process than our direct refund channel. I understand that this is still frustrating either way as you wanted your money back promptly. Again, we're sorry for the extreme delay and will happily work with you to make it right. I see our ticket with you is still open, so we will continue to keep that open and work with you and Paypal until you get your money back.

I did not realize that I was billed for a year as soon as my FREE subscription was up. I contacted Hallow immediately since we are senior citizens on a fixed income, one of whom was being treated for cancer. I received excuse after excuse and delay after delay, even though Hallow offers refunds during a "grace" ******* I was asked to submit information that I had already sent. Then I was told that they had no record of my email. Then I was told that, since I purchased the app from Amazon, I needed to submit a claim to them, not to Hallow because Hallow cannot contact them. Really? Amazon sells their app for them, but they cannot contact them? The link they sent to received a refund from Amazon was bogus and did not work. I emailed all this to Hallow and received a computer generated reply that they were very busy.

*******************, we sincerely apologize for the delay in addressing your refund request. Your question deserved a timely response, but we are going through a record high influx of emails and doing our very best to respond to our users as soon as we can. Both Apple and Amazon have policies to protect customer's identity in which 3rd party apps purchased through them do not receive the billing information and therefore, cannot directly manage, cancel, or refund those subscriptions. We do our best to try and provide support on how to navigate those processes, but we cannot change their policies preventing the developer (in this case Hallow) from issuing the direct refund. To also clarify, we can find accounts in our database by email or phone number, but if the customer initially provides a different email from what is in our database, it sometimes delays finding the correct account. The phone number and email you provided in the refund form corresponded with accounts that did not have any subscription. Since we are determined to find the charge and help you, we have asked for your other email in order to locate the correct account. We're happy to work with you on achieving a resolution and apologize that it was not as easy as you were hoping. I see my colleague has already offered a way to resolve the issue yesterday and I hope those solutions will be amenable to you.

This app has taken my money under to false pretense of being a Catholic founded platform for expanding my faith. The app is only a money making scam. I cancelled my subscription and was still billed for the service. I have requested 4 times to refund my money and this has not happened. Subscribers are unable to communicate with anyone over the phone and the emails, messages and forms that are submitted are only ignored.

Hi ***, we sincerely apologize for any frustration you experienced in communicating with our customer support. We want our customers to find peace at Hallow and regret that we've caused you to be upset. Upon review of your communications, all of your emails were answered. We have done our best to explain that, due to the increased traffic during ************** we are experiencing a record spike in requests, causing a delay. We can assure you we are working diligently as possible to get to everyone's requests and will work with you to find a resolution. I also see that your refund was *****ed on April 15th. While I know it took longer than you had hoped, we did communicate to all those requesting refunds that we would review the cases submitted and that we could not guarantee a resolution any sooner than 10 business days. Thank you for reaching out promptly after being charged because although all sales in the app are final, we were able to honor the grace ****** and ***** your refund.We'd be happy to work with you to make it right if there's anything else we can do for you. Just reply to the last message you had with us and let us know how we can further help!