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Business Profile

Money Orders

Pangea Money Transfer

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Money Orders.

Complaints

This profile includes complaints for Pangea Money Transfer's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/25/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2/20/25 someone used my debit card to wire money to the ***********. I received an email asking for me to verify my email address. I did not click on that link as I never created an account with this company. I noticed a money transfer from our company checking account for $250 plus a $7.50 credit card surcharge. I immediately called the company to ***ort it as fraud. I have called 4 times trying to get a refund and clarification as to how they got my credit card info. I also notified the bank to stop any future card charges. I called again today and got another customer service *** that said only my bank can give me a refund that it is out of their hands. First, I NEVER sent money to another country - THEY took my money without permission. I want a full refund! Why should I be penalized for an error on their part? It wasn't even my phone number associated with the account which I told them every time I called.

      Business Response

      Date: 03/28/2025

      Thank you for bringing this to our attention. As discussed during our call, Pangea identified an account that was created using the credentials of *** ******. Following our investigation, we have taken immediate action to block the account. As a result, the account in question is no longer able to conduct business on Pangeas platform.
      We appreciate your diligence in reporting this matter and working with your bank to resolve the unauthorized charge. If there is anything further we can do to assist you during this process, please dont hesitate to contact us.

    • Initial Complaint

      Date:11/12/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on 9/20/24 I made a money transfer to be deposited into my receiver's bank account and I received notification from Pangea on 09/20/24, that the transfer was complete and that the money was transferred into the designated bank account. When My receiver went to the bank, the bank advised them that his account did not have the funds deposited. I contacted Pangea on 9/22/24 when I was notified of the issue and they advised that they would need to request a POD (proof of deposit). on 9/27/24 I received the **** sent it to my receiver and he took it to the bank and they said that document was not enough to request a deposit of the funds into his account. I have made calls every week for the past month and a half to Pangea and sent them proof that of my receivers bank account showing that the transfer has not been deposited as agreed. I have made request of refund based on their terms and I have been denied a refund when I bring It up. I have been talking to 2 or 3 supervisors and they have not been able to help me finalize the issue. The bank in ****** says it's Pangea's problem and Pangea says It's The Banks Problem. Meanwhile Pangea is allowing the bank in ****** to keep the money.

      Business Response

      Date: 03/07/2025

      Thank you for reaching out. As confirmed previously, your transfer was successfully completed on 9/20/24, and the proof of deposit was provided on 9/27/24. Since the funds were delivered correctly, we recommend that your receiver work directly with their bank to resolve the issue, as the funds are reflected on their end. If you need further assistance, feel free to reach out.   

      Customer Answer

      Date: 03/07/2025

       
      Complaint: 22546521

      I am rejecting this response because:

      Pangea said they would refund the money to me if I submit a request and I have submitted various requests over the phone and in writing and I get no response on that request.  They are giving me the run around.  I spent many hours and it has been a very stressful situation.  I have stopped doing business with them and will no longer do business with them and will recommend others not to do business with them.



      Sincerely,

      ***** *******

      Business Response

      Date: 03/20/2025

      *****, since your transfer was successfully completed on 9/20/24, we recommend that your receiver work directly with their bank to resolve the issue, as the funds are reflected on their end. We cannot pull funds out of your recipient's bank account. The proof of deposit sent 9/27/24 to your email is all the details they should need to send you back the funds. Please reach out if you are missing account details or transaction details and we can resend to your personal email the confidential information from the proof of deposit. We appreciate your business.

      Customer Answer

      Date: 03/23/2025

       
      Complaint: 22546521

      I am rejecting this response because:  Pangea's response is unacceptable that the funds cannot be taken from the account, I understand but the funds were not deposited into the account, which was what my contract was with Pangea. Because the bank did not deposit the funds, Pangea had to issue another document that the bank is not accepting as I have stated previously.  The bank says it's Pangea's problem and Pangea says it's the bank's problem.  I took all of the steps to request refund from Pangea based on the policies listed on the receipt, app and by talking to many representatives and supervisors.  I have not received support from Pangea to resolve this issue.  I have gone around in a circle every time I have spoken to Pangea representatives.  Their escalation process is not good enough.  Pangea is allowing the bank to keep the funds.  
      Sincerely,

      ***** *******

    • Initial Complaint

      Date:10/31/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My money transfer account was shut down without any given information. Its been 2 weeks and today 10/31 after finally getting some one on the phone I was informed my account was permanently blocked for breach of service, even though no breach of service explanation was given.

      Business Response

      Date: 03/07/2025

      Were sorry to hear about your experience. For security and compliance reasons, we may permanently block accounts that show patterns of activity inconsistent with our Terms of Service, which you accepted upon registration. These measures help ensure a safe environment for all users. Our primary goal is to protect our customers and prevent misuse of our services. We understand the inconvenience and appreciate your understanding. Please let us know if any additional information is required. We appreciate your assistance in updating our records accordingly.

      Customer Answer

      Date: 03/08/2025

       
      Complaint: 22497726

      I am rejecting this response because:

      Your explanation is vage,

      Like to know what terms of the agreement I violated?  My lawyer looked at the terms and saw no violations.

      Sincerely,

      Jan ******** ***********

      Business Response

      Date: 03/20/2025

      Thank you for the opportunity to provide additional insight to address the concerns expressed in the recent complaint filed by Jan ******** ***********. Upon evaluation, it was determined that this customer did not comply with our established Terms and Conditions **********************************************;, as we have identified inconsistencies between the additional information provided by the customer and the observed transactional behavior associated with his account in Pangea.

      As a regulated Money Services Business, we adhere to a risk based approach to ensure compliance with applicable regulations and to mitigate potential risks. We must emphasize that we cannot provide detailed information about our findings to our customers, as doing so could inadvertently aid malicious actors in understanding and potentially circumventing our compliance controls. This approach aligns with industry best practices and is essential for maintaining the integrity and effectiveness of our risk management framework.

      Customer Answer

      Date: 03/21/2025

       
      Complaint: 22497726

      I am rejecting this response because:

      The business is not giving any details about fictitious term violations.  The reason they provide is pitiful. There is no accountability.

      There is no consumer protection here and one would think the government would do more to protect consumers.



      Sincerely,

      Jan ******** ***********

    • Initial Complaint

      Date:10/16/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Someone used my personal information to take $800 out of my account. I have never used this service myself, I didnt even know it existed. I am now out that amount. I disputed it with my bank but they could not recover the funds. I expect that now I will have to file fraudulent charges to try and recover my money.

      Business Response

      Date: 03/07/2025

      Thank you for bringing this to our attention. We understand how frustrating this situation must be for you. Pangea identified an account that was created using the credentials of ****** ******. Following our investigation, we have taken immediate action to block the account. As a result, the account in question is no longer able to conduct business on Pangeas platform. If there is anything further we can do to assist you, please dont hesitate to reach out.

    • Initial Complaint

      Date:08/22/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got fraudulent charges from your company. Either you are not securing your customers enough or letting people with the most basic information send money. There is clearly a lack in security.

      Business Response

      Date: 03/07/2025

      Thank you for bringing this to our attention. We understand how frustrating this situation must be for you. Pangea identified an account that was created using the credentials of ****** ******. Following our investigation, we have taken immediate action to block the account. As a result, the account in question is no longer able to conduct business on Pangeas platform. If there is anything further we can do to assist you during this process, please dont hesitate to contact us. 

    • Initial Complaint

      Date:08/09/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was scammed over the phone by someone claiming to be ******** I had been having issues with my phone and had recently been in to ******** I physically went to back to the ******* store to check on the emails and the test messages I was receiving, and why I was charged the $941.07 and they even said they appeared to be from them. At the same time, I realized my bank account had been hacked, and the $941.07 had been charged. I immediately closed my accounts so no more ********************** could be charged. My bank is investigating the claim,, but as for now, I'm out the money which appears someone purchased a cell phone by getting into my ******* account.

      Business Response

      Date: 03/07/2025

      Thank you for bringing this to our attention. We understand how frustrating this situation must be for you. Pangea identified an account that was created using the credentials of ****** ********. Following our investigation, we have taken immediate action to block the account. As a result, the account in question is no longer able to conduct business on Pangeas platform. We appreciate your diligence in reporting this matter and working with your bank to resolve the unauthorized charge. If there is anything further we can do to assist you during this process, please dont hesitate to contact us.

    • Initial Complaint

      Date:07/14/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has my personal information that I did not willingly give to them for money transfers. I keep receiving emails saying money I did not transfer is being taken from my account. I called to try and resolve the issue only to have them try and ask for more personal information which I did not want to provide. The supervisor who identified himself only as ***** refused to give me his last name and he refused to terminate the account which I explained I did not set up. I believe this is part of a scam.

      Business Response

      Date: 03/07/2025

      Thank you for bringing this to our attention. As discussed during our call, Pangea identified an account that was created using the credentials of ******* ***** *******. Following our investigation, we have taken immediate action to block the account. As a result, the account in question is no longer able to conduct business on Pangeas platform. Please don't hesitate to contact us if you need any additional support.

    • Initial Complaint

      Date:09/26/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Pangea allowed someone to use my information to transfer money to someone else. Money was stolen from my account. Themselves, Sigue and *** financial allowed my money to be passed around. I have contacted my bank and they are canceling the charges. This is absurd that anyone can use anyone else information without verification. This service is awful. I want to know who the money was sent to and their location to turn in for a police report. You need better security. How does a company in 2022 allow a ***** to use someone else's information and bank card? There are plenty of options to prevent this. Ive never used your service nor will I ever. It's an absolute shame you all are allowed to continue your business with so many being effected.

      Business Response

      Date: 10/04/2022

      To whom it may concern:

      We are very sorry to hear that Mr. ********* personal and banking information was compromised, we at Pangea have a strict security protocols and take these matters very seriously.

      We called ******************** yesterday to ask for information so that we could locate any account created with his personal and banking information. We are pleased to inform that we have successfully located the account and have blocked it. Mr. ********* information will no longer be compromised on our end.

      After further review, we were able to identify that the transfer created did not pass our security filters, which means that there was just an Authorization Hold on his card, and we can now confirm this has been reversed. The issuer bank will be able to provide ******************** with more information on this matter. Authorization Holds are often released by the issuer bank.

      We thank ******************** for bringing this situation to our attention and for taking the time to talk to us yesterday. Please reach out to us at ************ with further questions, or you can email me directly at ******************************************************

      ******

      Director, Operations Pangea Money Transfer

      Customer Answer

      Date: 10/04/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like to see that they beef up their security in the future to prevent this from happening. It's hard to have your card canceled and be without access to your funds for days. It's not pangea who stole my card info. It was someone at sandals. An employee. It was pangea that allowed them to be used. Thank you pangea for reaching out to help with this.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:05/15/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 1, 2022. I sent money through Pangea to someone in ******. On May 3, 2022, I received a notification that the person had received the money. On May 8, 2022, I received a message from the receipient in ****** telling me Chedrahui told the the confirmation number Pangea sent me was incorrect. On May 8, 2022, I contacted Pangea and was advised that the money was marked as already recieved and that they would request the appropriate documentation from Chedrahui to prove my recipient, had indeed received the money I sent. On May 15, 2022, I contacted Pangea and was advised that the issue had been solved. According to Pangea Chedrahui had deposited the money into an account and was trying to contact the receipient to give them instructions on how to access that money. I asked them how come the money had been marked as received and when my receipient had not received and was told that was normal as Chedrahui had already recieved the Money. I asked to speak to a supervisor and was told that someone would call me. **** called me, he said that Pangea had nothing to do with the issue at this point, that Chedrahui had the money and they would only release it to the receipient but not in cash as I had requested, but in a card and they needed to contact the receipient. My answer to Pangea was that since the Chedrahui has my money, pangea lied to me by telling me the money had been picked up, I wanted my money returned immediately. I was told that wasn't possible. So I them fine as this is a small amount I can afford to lose it. However, my trust in Pangea is broken, as they lied to me and I will be presenting a complaint to the BBB and taking my business elsewhere.

      Business Response

      Date: 05/25/2022

      To Whom It May ********************* at Pangea Money Transfer are very sorry to hear that ******************** had a negative experience while using Pangea Money Transfer. We work very hard to make money-sending experiences as enjoyable and speedy as possible, and regret that she not only had a negative experience, but then her issue wasnt resolved to her satisfaction.

      We have been having difficulties with the payout location that ******************* chose and have since removed them from our platform due to poor customer experiences that have resulted from these issues.  Given the challenges we have had resolving Ms. ********* problem through normal channels, Ive personally issued a refund back to her payment method for the full transfer and fees on May 24th,2022.  We have attempted to contact her to discuss the issue but have not yet been successful.

      We deeply regret any inconvenience that **************** has experienced and have added a free transfer to her account as a small token of our appreciation for her continued trust in us.  If there are further questions, she can reach out to us at ************,or can email me directly at ***************************************

      *****

      VP, Operations Pangea Money Transfer

      Customer Answer

      Date: 05/25/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    Pangea Money Transfer is NOT a BBB Accredited Business.

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