Complaints

This profile includes complaints for Best Price Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Best Price Moving & Storage

  1830 N Kostner Ave Chicago, IL 60639-5102

  
• 

  Best Price Moving & Storage

  1830 N Kostner Ave Chicago, IL 60639-5102

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired the moving company to relocate from IN to **. The moving company arrived to pick up my belongings on 9/2/2024. They arrived late in the evening and only worked for about 3 hrs. They said they had to stop and that they return the next day at 8am. They ended up showing up after 11am. There were two movers and the one that seemed to be in charge complained all day about how many items there were and how heavy some of the items were. He stated I should have been charged more and since I wasn't charged what he felt was the correct $ amount, that I should compensate them. They finish around 4pm. I sold my house and had change my closing time 3 times because of their delay. Even though I was not happy with the way the pick up had been handled, I felt obligated to "tip" the movers. I told the moving company that I needed my items delivered on 9/27. 9/27 came and went and when I contacted them I was told that 9/27 was the day I was available to receive my items but that did not mean that it was the day they were available to deliver them and that my items were still in storage. I had to wait another week for my belongings to arrive and when they were unloaded there were several that were broken/damaged. I filed a claim and they offered my a settlement amount of $186.00. My son's desk along was over $600.00 but they are now refusing to work with me citing a $0.60/lb limit that was not properly disclosed to me. I have no idea how they calculated the weight of my items either. In addition, there were several wire shelves that were assembled when then were loaded into the moving truck but were delivered unassembled, however, I was charged for the space of assembled shelves. To make it worse, there were not enough clips to put the shelves back together. $186.00 is completely unacceptable and the company is not willing to work with me at all. I am hoping that you can assist me. I thank you in advance!******* **** (formerly ******* *****). 

  

  Business Response

  Date: 03/12/2025

  Fisrt, we would like to thank the customer for taking the time to bring this issues to out attention. All complaints are helpfull in understanding what we can work on doing better.

  We understand the customer was upset about the delivery time frame but her move did not have any guaranteed delivery included in her *********** stated by the customer, she was available for delivery as of 9/27/24. The paperwork she signed clearly states that deliveries to the West take an estiamted 14 business days from the date the customer provides as the first available date to receive delivery (see Delivery info ******). September 27th was the beginning of her delivery window.

  We are sorry to know there were some damages as a result of the moving process. The settlement offered to the customer was done based on the limited liability she chose at the time of pick (see Valuation ******). All claims are processed by a 3rd party (meant to keep things fair) and they assign compensation after reviewing the damages and the valuation option chosen by the customer. The customer waived the full replacement value option that came at a higher cost and instead chose the free limited liability at $0.60/lb, which she wrote in her own writing.

  Unfortunately we cannot approve any additional increase to the offered settlement. Full replacement value is only paid to the customers that chose that optional service. This service is not free and has a cost associated with it.

• Initial Complaint

  Date:01/26/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The gentlemen who packed us to move were rude and disrespectful I had never used a moving company before but this gave me a bad first impression. Not mention they didn't give us the space for the items we listed off when we set up the move. So my husband had to pick and choose which items to pack. We had to leave behind out couches and our bed. 2 of our items were damaged as well. Never again will I EVER use this company. 

  

  Business Response

  Date: 02/10/2025

  The customer had an original estimate of 462 cubic feet that was provided to her by *****************, a moving broker. The job was assigned to us, the moving company and we expected a shipment of aproximately 462 cubic feet. On the day of the move, once we inspected her inventory, our crew told the customer that her shipment was larger than anticipated. The customer had a budget to stick too so she had to leave some items behind because she didn't want to pay any additional fees for the extra volume. 

  We never heard anything from the customer about any of our crew members being rude. If the customer wishes to discuss this further she can email us at ******************************************************* As far as damages are concern, the customer can file a claim at ******************* and she will be compensated according to contract terms. We do our best to take care of all shipments, but minor damages can happen in transit. We apologize for any inconvenience this may have caused.

   

   

• Initial Complaint

  Date:08/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This dispute is regarding the discrepancy between what we are charged in Cubic Feet and the Delivered Cubic Feet over ***** vs approximately 1150 Cubic Feet respectively. $2,554 - Deposit 5/23/24 TO BROKER $***** - Additional Estimated Deposit once updated inventoried was sent to BROKER 7/26/24 $3,129 - Pick-up 7/27/27 Once truck was loaded Lead Mover stated that we needed 2000 cubic ft of room and there would be an up charge, and we paid this to MOVER $3,129 - Final Payment Due in order for them to unload truck due 8/3/24 TO: MOVER ***** Goods delivered on 8/05/24. When the truck arrived; we were their last delivery of the day. The truck had markings inside of Cubic Footage Measurements. Our goods were ONLY using less then ***** Cubic feet of space. we were also charged a 12% Fuel Surcharge on our Cu Ft.. I'm seeking to obtain a credit of $3,186 accordingly ($2850 CF + $336 Fuel). You can view pictures I took upon arrival of our delivery truck. When I went on the truck to take the pictures the movers asked why I was taking pictures, and he answered his own question with "are you not agreeing with the Cubic Footage charged. This tells me this is a common practice in the moving industry and does not comply with any standard of good business practices. In addition, I put in a complaint with the company 8/8/24, I received an email back stating they would look into it. I have yet to hear any reply. I have tried multiple times by phone to contact the mover which I'm redirected to voice or are disconnected with NO reply back. I look forward to your acknowledgement of this dispute and a prompt resolution. Please let me know if any further documentation is needed.Sincerely,***************************

  

  Business Response

  Date: 09/09/2024

  We understand the customer is upset about the charges but she was charged according to the terms and conditions she agreed to. The customer was provide with a binding estimate whisch she agreed to. Our office processed her paperwork based on the charges she approved. The customer was able to see the truck's volume at the time of pick up. She didn't notify our office that her volume was any different than estimated. 

  A binding estimate is a written agreement made in advance with your mover, indicating you and the mover are bound by the charges. It guarantees the total cost of the move based upon the quantities and services shown on your mover's estimate. This type of estimate protects the customer from paying more for the inventory provided. The movers tarriff states that the binding estimate is the minimum cost for the move. We cannot process any refunds based on the paperwork signed by the customer.

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive started quoting to moving from MI to ** for June 2023 I was contacted from a company gorilla.hellomoving whom redirects me to National Movers whom finally quote me ~****dlls (quote and dates agreed (get erased from the link once the moving activity started: Jun ***** my department complex in ******** lease ended in June 30 After this point initial down payment was done (****) expecting give another 2K the moving day and lastly the balance on the drop off Between excuses from the ***** and changing arrival times they never arrived until de 30 close to 3pm (they2 persons only) they didnt finished and left after 5 hrs telling me that they will return early in the morning While my mom pack all the kitchen herself, I did finished my closets and my room stuff y my office by myself; I had removed a bunch of stuff that I gave away and pack in my own Penske truck to prevent increase cost since I did add and small makeup desk with stool and 2 chairs When the guy calledChip came with an increase of 4K dollars out of nothing (check per others claims SAME MO-scammer practice) Telling me that initial payment was for the broker as quote! So of course they have to increase 2-3K At this time all my stuff already in the truck I cant do nothing ( like extortion to sign their altered agreement) Like the other claims when you try to contact them they never answered In this time besides that I had to pack the 2 rooms by myself and finish the half of my closets and disassembly the 2 shelves ; while my neighbor had to do the all tv &washer and dryer unmounting and was asked by the chip guy to bring them a Gatorade (I did provided water)During the moving they put very few things in boxes even if the things have already box or are packed properly to increase the cost (scammer practice-BBB I have to extend my claim with an email and evidences directly to this company ************ They say per management we do not do adjustments they truck guy came with my stuff but they refuse to adjust based of all thing removed and labor And the random 4K increase.Its open still the lady said see you in court- same **** as customer service

  

  Business Response

  Date: 07/25/2023

  The customer booked her move with a broker that forwarded the job to us. Due to a full schedule we were only able to schedule the customer's pick up on June 30th (one day outside the pick up window provided by the broker). Our pick up crew arrived and worked the maximum amount of hours allowed by the *** and then had to return the next day. The customer did not pay nor did she book a full packing service move, so the fact that she packed her own belongings is only natural as it was not a service included in her cost. The majority of our customers pack their shipment prior to the movers arrival or even as the movers are there. This strategy saves the customers a lot of money in packing materials and labor. Due to safety reasons, our crews are not allowed to disconnect washers and dryers or remove TV's from the wall (to reduce liability for property damage). We are happy the customer had a neighbor thatw as able to assist her with these items.

  As far as the ioncrease in cost, the customer herself stated that she had more things than on her estimate. The customer never told the driver or our office staff that she had any issues with the cost therefore she did not give us the opportunity to not enter a contract with her. We have instructed our drivers many times to offload a shipment whenever a customer did not feel comfortable to continue the move due to pricing or any other issues. But in order for us to do that, the customer had to have said something. Unfortunately, for both parties, she did not complain about the cost until she was notified of delivery, almost 20 days later.

  Our driver attempted to do the delivery but the customer did not have sufficient funds. We are sorry she put herself and us in such in uncomfortable situation. We will email the customer, instructions on how to retrieve her shipment.

  Customer Answer

  Date: 07/31/2023

  Complaint: 20368431
  
  I am rejecting this response because no solution, but retaliation was provided & multiple verifiable reasons stated from this entity Best Price Moving & Storage away from facts.
  Schedule time was ***** (since **** was my last month in the apt (they asked you 2 days for weather flexibility all week no calls and in the 28 they call me to tell me they are in their way- just to cancel in the last minute, same thing next day; arriving almost 3pm on the day after **** 30 working only 5 hrs.) bad planning ****************** it's not your customer fault.
  Even though i was aware of the broker existence (National moving) was never mentioned by them or neither agreed nor notified that $1974dlls will be the broker cost (as the mover person stated- you own employee words- with witnesses) explanation provided after Ive questioned where comes from his new calculation (Quote **** vs his magic random number $9000 dlls) mind you half of the things on the quote were removed & I've rented a separated truck with stuff and 3 members had to pack more that the half of my moving- definitely not a 9K moving value
  When this happened magic calculation (9K) almost all my stuff was already on the truck and when *** asked further explanations was given just  it's my boss direction Ive requested call his boss, he refused and (*************** name **** ) when I've tried to review his papers when I've show him that even delivery address was wrong, or putting extra boxes never used of very few thing per box, he removed the papers and told me he doesnt have time for that.
  Ive tried to communicate several times during this time to all numbers from this company including the brokers with no surprise no one answered (see other claims they dont answer specially during the moving days, as their MO)
  Days later when they finally decided answer calls (Ms ***** confirmed that the Broker cost wasnt those $1974 dlls I've put my verbal claim (everything before mentioned) and told me that she will review with management, ( with no answer later ive sent it my evidence of the quote and the things that got including the Penske truck requesting the adjustment only answer was: Management said no adjustment no further explanations (like kidnaping your stuff to make you overpay)
  After putting this BBB claim this company refunded the 2nd payment from my credit card $2000dlls in order so I pay cash /check only as clear retaliation (the **** remaining form the magic calculation
  Looking forward to presenting my claim and my collected evidence to federal & state empowered government entities to promote enforcement of law & regulation preventing this kind of misleading organizations that try to look like a business for not saying more.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 08/14/2023

  The customer's shipment has been delivered and all the services have been rendered per contract.

• Initial Complaint

  Date:07/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the worse moving company anyone could hire for a state to state move in *******. Overpriced, rude disptach person, and has been fined by the Federal ******************* for those reasons plus safety issues in 2019.I filed a claim with Anthem Claims and have never received my check for $189.00. ****** said to contact you and I emailed ********************* but of course she doesn't respond.

  

  Business Response

  Date: 07/06/2023

  We have looked into the issue and found that the customer's claim was marked paid in error. An Echeck was emailed to the customer today with added courtesy compensation on top of the settled amount. We apologize for the delay and inconvenience.

  Customer Answer

  Date: 07/19/2023

   
  Complaint: 20278523
  
  I am rejecting this response because:
  20278523-Best Price Moving & Storage check for $250.00 was from a closed account. US Bank said the check from ************************* isn't worth the paper it's written on. I am trying through FMCA to close this scam moving company down. This office manager is a scam artist. Please help me get a valid check. Thank you. ******************************* ************
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 07/20/2023

  The customer is correct. We recently closed our account with ********** and our new account is listed withg **** of America. Upon sending the check, I made the mistake of choosing the wrong account (due to longtime habit). I apologize for the inconvenience this has caused and I have issued another check from the correct account with an added $50 due to the trouble.

   

• Initial Complaint

  Date:06/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* and Best Price Moving and Storage have created the worst experience ever. They have held on to my things for weeks and I can not get them. ******* provided a quote that Best price defaulted on and charged me **** extra dollars. They also charged for tape and packaging.**** with best price literally will not answer my calls. And my Amherst contact ********************* stop answering the phone when I began having issues. ******* contact ****** has also treated me with the upmost disrespect during this entire matter. I moved all the way to ***** and tried calling Amherst to get my things and being advised the truck broke down. They have not made the promised delivery date. This has been stressful and painful.

  

  Business Response

  Date: 06/12/2023

  We are sorry the customer's shipment is delayed due to the breakdown of the truck trasporting it. The courtesy delivery window for ** deliveries is 14 business day from the customer's first available date. We are still well within this window, that ends on 06/16. Although the moving contract guarantees moves within 30 business days of the first available date, we strive to narrow this large window and deliver most of our customers during a much shorter courtesy delivery window.  We are hoping to be able to do the same for this customer. The customer will be notified as soon as the truck is repaired and back on the road.

  We apologize for the inconvenience.

• Initial Complaint

  Date:06/05/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been giving me the runaround for weeks I have no access to anyone or anybody they simply ignore my calls. Theyve stolen my money and my property Ive been told that I would get a simple phone call for over a week and NO ONE Responds over 2k just gone! All the money I had left and they took it with no remorse! My bed thats purchased for medical use is just gone I dont have a clue how to get them to contact me. I can haven get anyone to answer to have this company served properly! Its ridiculous PLEASE FOR THE LOVE OF ALL THAT IS LEFT RUN! Do not under even the most critical circumstances dont use this company. All I want is my belongings safely since theyve been paid. I am in so much pain with out my bed my medical condition is bad enough. I need help. These people and Bronz Star ?? brokers are both scamming people and something needs to be done immediately.

  

  Business Response

  Date: 06/05/2023

  We are sorry the customer is misrepresenting the actual facts. We have been in contact with her and her partner several times since the pick up date. The customer's delivery window satrted on 05/31/23 as she listed on her paperwork. ***** deliveries have an estimated courtesy window of 14 business days which takes ** to 06/20/23. The actual contractual window is 30 business days but we attempt to deliver all customers as soon as possible within the estimated courtesy delivery window. As of today we are still on track to do that and we will continue to update the customer as soon as a truck is scheduled for her delivery. We were unaware of the customer's medical bed urgency as it is not stated in her paperwork but we are working to send her delivery as soon as possible.

   

• Initial Complaint

  Date:05/10/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello On April 6th, 2023 I scheduled a move from ******* ** to **********, ** and I picked this company base off the reviews and the reasonable quote I received from the Representative name **** the broker who filed my booking appointment for the move. She asked me to send some photos of my inventory of the things i would be moving and I also explained to her that I wasn't completely finished packing and to also keep in mind that i have Clothes, shoes, Kitchen ware, bathroom essential that's not even counted for in the photos because i haven't packed them yet, she stated oh sure no problem ill stated that in your inventory. So I notice none of those things were listed and she said oh I listed it in the contract I said ok then, So i made the deposit for $500 down payment for the move they made it clear if I had more items than listed my quote will change so she quoted me $1992.00 and during the follow up toward the move she never ask for updated photos to give me a more updated quote, so on moving day the movers arrived did another quote to me stated i had to pay and additional $2000 + $1992 = $3992 for the move all together, I said well I'll have to cancel the move because I didn't have an additional $2000 to pay them. So they looked at me and well you want be able to get your $500 deposit back because you didn't cancel the move 3 day in advance. So since then, I drove to the company I talk to a Hispanic who also told me the same thing and I'm like they didn't do anything so I should receive my money it was the broker who didn't explain on the contract my other belonging plus I felt they were racist towards me being a Black woman. I've been calling since 4/7/23 and I can't find ****, or ******* at this company no boss, manager, supervisor nobody. No one has returned my call I just like they are ripping people off and just taking their money and it's just not right. Something needs to be done.

  

  Business Response

  Date: 05/11/2023

  We uderstand the customer is upset about the situation, but she was aware of the terms of the contract and said it herself that our rep informed her upfront that there would be additional cost if she moves more items than listed on her estimate. We try to provide our customers with all the information they need to make an informed decision. If the move was cancelled prior to a truck being dispatched, we would have been able to issue a full refund evn if she was cancelling less than 3 days ahead. Once a crew and truck were sent out that was no longer an option. As a courtesy to the customer and to help ease her financial burden, we can issue a partial refund of $250 ( the other $250 is being retained for costs incurred by the company upon sending a crew and truck to the customer's residence).

  If the customer wishes to accept the offer, please send an email to ************************************************************************** 

  Customer Answer

  Date: 05/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, although the representative **** said she would be able to ***** me my whole refund back because. 

  I'm assuming she realize the mistake of not getting a verification update on my inventory before the movers came to do the job, especially when I made it clear from the photos, I sent to her that everything wasn't packed completely yet, and she didn't add those details on the invoice at all.  But I will agree to accept the $250.00 refund which is better than a 0 money being refunded at all.  Hopefully when i contact this other representative they will answer the phone.  ************ still need to revitalize their contract so other customers will not get misled or scam of their money.  I truly don't have it to just throw it away like that.

   

  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:04/10/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with Relocation Nation who is turn brokered my move with Best Price Moving and Storage. On 3/24/2023, one man and partner showed up to my home in ******** and packed my items onto a truck. I paid $1400 for this. I have yet to receive my items in my home in ************, **. I was told that it would be 3 to 10 days for my items to ship. I have now been informed that my items may have left the warehouse for Best Price Moving and Storage in ******* on Sunday, 4/9/2023. I have not received any calls, emails or texts advising if this happened. I have been in my new home since March 25, 2023 waiting for my household goods. I am expected to have over $3,000 more in cash for when my items are delivered. I have already paid over $3000.00 for this move. I want to know where my household items are and when will they arrive in my home in ************.

  

  Business Response

  Date: 04/10/2023

  We understand the customer's frustration as delivery as taking more than she anticipated. Our dispatcher's department has the customer's shipment scheduled to leave ******* this coming weekend with an estimated delivery of mid next week. If there are an changes in schedule we will communicate with the customer directly. The customer did not purchase a guaranteed delivery service and the contract provides the company with a maximum of 30 business days from the first available date provided by the shipper.

  We will do everything we can to get the customer's goods delivered as soon as possible.

  Customer Answer

  Date: 04/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:12/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a Release and Settlement of Claim for $315.00 for damages occurring during a move. I have not received compensation. Thank you for your assistance.

  

  Business Response

  Date: 12/29/2022

  **************, 

  The claim check was submitted as an echeck to the email on file. The email might have gone to spam. We can resend it or send it again by mail. We apologize for the inconvenience.