ComplaintsforChoice Sitter Solutions LLC

• Initial Complaint

  04/20/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I signed up for only ONE month for sittercity. I am a SINGLE MOM and needed their service for only ONE month. However, I have been charged for several months. From September 2023 to April 2024. I received NO email stating I was being charged. They are secretly charging people. This is an absolute scam. Please refund all the months after the first month of signing up as I only signed up for ONE month. Your company lacks serious empathy taking away money from single parents. I have been charged ***** since September 2023 until April 2024. I received a refund for this month after I realized they had been charging me! I canceled my subscription which was bogus because I only signed up for a month. Refund me my money

  

  Business response

  05/17/2024

  Hello *******,

  Thank you for reaching out.

  I do apologize for the experience, however our subscription policy does state it is a monthly subscription that does auto-renew until cancelled. This is stated twice before you upgrade, as well as in the receipt you receive upon purchase. You are able to cancel the renewal at any time in your own account settings, or by reaching out to our Customer Success team who does respond to all emails within 1 business day.

  You did reach out to our Customer Success team on April 20th and received a response back within 2 hours in which we cancelled and refunded the latest renewal charge. It does state we don't issue any refunds, so this refund was an exception to our policy.

  Please let us know if you have any other questions.

  Customer response

  05/20/2024

   
  Complaint: 21602343
  
  I am rejecting this response because:

  I received no email with receipts from your monthly charges. I havent even logged into my account since last year in September. I only signed up for a month membership. As a SINGLE mom I could only AFFORD one month. Im requesting a refund of everything month I did not log in and use your services. Because again, I only signed up for a month. You are stealing at this point. Everyone seems to have the same complaint. Do you see the problem there? To have so many complaints about secretly taking money out of peoples accounts. Terrible business and I will not be using you again.

  
  Sincerely,
  
  *******************

  

  Business response

  05/20/2024

  *******,

  You did subscribe to our monthly subscription - this was noted on both pages of the upgrade process highlighted in the attachments from your first complaint. This is also very clearly stated in the receipt you receive upon purchase. We send a receipt confirmation of the subscription purchased, we do not send receipts for every renewal period. We understand this is not ideal, however our subscription and auto-renewal policy are stated very clearly up front in no fine print.

  You did receive a full refund issued on April 20th, which is an exception to our refund policy of no refunds - this is also outlined in the upgrade process as well as in the receipt you received. I have issued 2 additional full refunds of $39 each which you will see post back within 2 to 4 business days.

  Please let us know if you have any other questions

   

• Initial Complaint

  03/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Sittercity has charged us $70 per quarter for 5 years ($1400). Paid for 1 quarter in 2019 and then thought we cancelled. So you know, absolutely no value from the service. They have charging us each quarter and refunded only 3 of 20 charges. Help me get remaining overchsrges.

  

  Business response

  03/11/2024

  Hi *******,

  I apologize for the experience. As both our representatives, **** and ********, have explained, all of our Premium Membership subscription plans automatically renew unless canceled. This auto-renewing policy is stated twice on the sign-up page before you purchase a membership with us, and on the receipt you receive upon purchase. Please see the attached screenshots showing this auto-renew policy.

  We do understand how an auto-renewing subscription can be overlooked. The refunds provided to you were the maximum amount of refunds we can issue, and were above and beyond what we typically provide, as we do have a no refund policy. This policy is also stated twice upfront prior to subscribing.

  Please let us know if you have any further questions.

  Customer response

  03/12/2024

   
  Complaint: 21400532
  
  I am rejecting this response because:
  ***** is a senior citizen and has been taken advantage of.  I expect there are many other seniors struggling with the same issue with Sitter **************** find a refund somewhere in the middle.  ***** was misled; and ***** should have been more observant.  No additional refund is not acceptable.
  Sincerely,
  
  *********************************

  

  Business response

  03/12/2024

  Hi *******,

  I understand it is frustrating to learn that ***** has been paying for this membership for some time. However, ***** did agree to both the auto-renewal and refund policy upon purchase of the membership. It is up to our customers to manage their own accounts and subscriptions and ensure that their memberships are canceled prior to renewal.

  We are unable to offer any additional refunds here. I do apologize for any frustration or inconvenience caused.

  Customer response

  03/12/2024

   
  Complaint: 21400532
  
  I am rejecting this response because:
  ***** is a good representative of a senior citizen trying to leverage the online application. 
  - we moved and she needed a new pet sitter
  - she tried Sitter City and received absolutely no value

  - she thought she cancelled and didnt even know there was such a thing as premium

  - an organization with good **************** would have contacted ***** and asked why there is no activity.  Sitter City cares about making money regardless of customer service

  - the ******************** should investigate how Sitter City is treating senior citizens.

  I expect additional refund.

  Sincerely,
  
  *********************************

• Initial Complaint

  02/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We signed up to use sitter city in 2020 and ended up cancelling that service a few months later. I noticed that Sitter City was still charging us a monthly fee several months after we had canceled the service. I followed up with them and attempted to cancel the service the again. This time I also filed a complaint with my credit company. The issue stopped for a while.Here we are, February ****, and I am still being charged a monthly fee.What is weird is that we changed our credit card once or twice since we canceled the subscription. Somehow they have managed to get a hold of our new number!

  

  Business response

  02/19/2024

  Hi *****,

  I have searched our records and am not able to find an account registered to *************************** - there are no transactions associated with your name or email address either.

  Our Customer Success team is available and answers all inquiries within 1 business day. You can email *********************************** or chat, or call. I don't see a record of you reaching out under this email address.

  If you could please respond back with your account details (any other name or email associated with your account, or the last 4 digits of your card with the last date of transaction) I can locate the account for you. This is also something our Customer Success team can do and is here for - I would recommend contacting them first about your account or canceling instead of leaving a BBB complaint.

  Please let me know if you have any other questions.

• Initial Complaint

  01/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company is deceptive about their auto-renewal process. It's well documented on the BBB website. NEVER sign up with these folks. I would like to see a class action suit put this company out of business and reimburse their victims.

  

  Business response

  01/26/2024

  Hello *****/******,

  I do apologize for the experience you had. However, we are very up front with our auto-renewal policy.

  We do alert parents twice before upgrading that all subscriptions auto-renew until cancelled. All subscriptions can be cancelled in your own account settings by 'downgrading to Basic' or by reaching out to our Customer Success team via email, phone, or chat. My team answers all emails within 1 business day if not sooner as you can see from your quick response via email this week, and your call was answered as well. Furthermore this is outlined very clearly in the receipt you receive upon purchase - it also tells you when your subscription is set to renew.

  We do not hide how to cancel - this information is also easily accessible in our help center. Our team is extremely responsive if you cannot find where to cancel on your own or if you needed help.

  Furthermore, you filed a chargeback before you contacted us to cancel or ask for any refunds. When a customer files a chargeback first before contacting us, it is then completely up to their bank and out of our hands whether or not they get a refund. We highly prefer and request for customers to reach out to us first. Once a chargeback is filed we cannot issue refunds; this is our chargeback policy.

  Please see attachments for your records. Please let us know if you have any questions.

• Initial Complaint

  01/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In late May 2022, I needed to find a nanny, so I tried using Sittercity. A week later, with my search complete, I moved on. Nearly 2 years later, I was informed by Sittercity that my credit card number was no longer working for their billing purposes. For 19 months, they had auto-renewed my subscription. But had never communicated with me about billing or my subscription. This kind of practice is all too common with online subscription businesses, but it's bad. I would like to ask for support in getting a refund. And I would like to bring awareness to the Better Business Bureau of Sittercity's practice of doing auto-renewals without ongoing communication while also having a no-refund policy. Thank you.

  

  Business response

  01/02/2024

  Hi ******,

  I do apologize for the experience. As our representative ****** explained, all of our Premium Membership subscription plans automatically renew unless canceled. This is stated twice before you upgrade (attached screenshots), as well as in the receipt you receive upon purchase. We understand how an automatically-renewing subscription can be overlooked. We are in compliance with all auto-renewal policy notifications; this is something we are aware of and are actively discussing. The refunds issued by Aeisha are the max ****** of refunds we are able to issue, which is well beyond our no-refund policy, which is also stated prior to upgrading.

  Please let us know if you have any questions.

• Initial Complaint

  12/15/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Business is practicing dark UX pattern, sending no email of auto-renewal confirmation and monthly payment charges or invoices. As a new mom who was seeking help on the website, had received no reminder of any charges until I checked my bank statement.

  

  Business response

  12/18/2023

  Hi DiFenni,

  I do apologize for the experience.

  We do not participate in dark UX - our subscription policy and our refund policy are stated quite plainly on both pages of our upgrade process. Screenshots of these pages are attached for your records. We are in compliance with all states regarding renewal policies and sending reminders. There are many states that do not require renewal reminders. There are also many companies who do not send invoices or renewal reminders of subscription renewals either. Again, I apologize for the experience, however our terms of use, subscription policy, and refund policy are stated quite plainly prior to renewing. It is also visible in the receipt you received upon purchase.

  You have received a prorated refund plus 2 additional refunds, which will post back to your bank statement within 2 - 4 business days. We have gone and above what we typically provide - as we do have a 'no refund' policy.

  Please let us know if you have any additional questions.

  Customer response

  12/18/2023

   
  Complaint: 21012004
  
  I am rejecting this response because:
  
  Sincerely,
  
  Difenni ******

• Initial Complaint

  10/28/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In January 2021, I signed up to work with sittercity to find a nanny for our two daughters. I had signed up for monthly fees so i would have to renew it monthly for $39 because I figured we would not need the application for long. At that time we found a nanny in 1 month via a different application and no longer required sittercity services. Come to find out it was an auto-renewal monthly. I was charged for another month and caught it on my bank statement. I requested a refund for one month and was granted it.In February 2022, we used the sittercity application again to find another nanny. At the time, again, I signed up for only one time monthly subscription so I would have to renew monthly if I wanted to continue services. $39/monthly. As a side note, there was an option for $15/monthly but that was reoccurring and I did not want to get into a subscription. So I did not chose that option. We found a nanny in february, but she did not work out. Again in search of a nanny, we went back to sittercity in May 2022. That same month we found a nanny through a friend and no longer required their services. In September 2023, I received an email from sittercity that said our MasterCard was going to expire and we needed to put a new credit card in to continue services. This is 1 year and 4 months since opening the sittercity application. At the time I also found out the application stopped working and was no longer in use. At that time they had charged us $741 which is $39/month for a subscription I never asked for. Given there was an option for a subscription for $15/month, I emailed them requesting a refund for $24/month for the past 1 year and 7 months, which is $418. They refused. I got no notification of the charges. When I asked them about this they stated they did not HAVE to let us know when they were charging us. This is UNETHICAL and according to ** law and MasterCards provisions they DO have to let us know! I am now requesting the full $741 be refunded.

  

  Business response

  10/30/2023

  Hi there,

  I do apologize for the frustration, however our auto-renewal policy is stated quite clearly twice before you register, as well as in the receipt you receive upon purchase.

  I see you did write into our team in January of 2021 to cancel your subscription - Aeisha cancelled your subscription and issued a refund, and also explained all memberships renew until cancelled. I will attach a screenshot of that email for your records.

  As stated, all of our memberships auto-renew until cancelled. On the registration page, you can select between a monthly, quarterly, or annual membership, and the price is broken down by monthly costs. We do not send email reminders or invoices, however as a business this is something we are in active discussions about. We are in compliance with all state laws regarding renewal reminders.

  We don't issue refunds for time not used on the site; we operate similar to ******* or a gym membership - if you aren't using the service then you can cancel, but if you don't, it will continue to renew. You did also use the site in May of this year to post a job and message caregivers, so you did use your subscription at that time.

  At this time we will be sticking to our no refund policy. Please let us know if you have any questions.

• Initial Complaint

  10/20/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  10/19/2023 I went on sittercity.com to access my subscription to post my credentials to apply for childcare positions. I kept getting an error message and when I opened a chat I was told that my Sittercity account was removed from their platform and I was not eligible for membership with the site. They provided three reasons why my account was removed: Acitivity appears similar to common scams; suspected of unacceptable behavior; violation of our Terms of Use. They could not give me any more information and refused to let me talk to a supervisor. I really do not even remember opening a subscription to them in the past and was not notified of the suspected wrongdoing that got me cancelled. I do not know if any of these findings were published on their portal.

  

  Business response

  10/20/2023

  Hi there,

  The agent you spoke to was correct, your account was removed from our platform for either of those three reasons. We do not have any additional information regarding removals. This can be for any or all accounts you had on Sittercity, if you had more than one. I would recommend reading over the Terms of Use at sittercity.com/terms for additional information. Account removals are not published.

  Please let us know if you have other questions not answered in the Terms of Use.

• Initial Complaint

  08/06/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  SitterCity is an unethical company that does not send receipts for any of their reoccurring charges and continues to bill users who have been inactive for years. On Oct 18th 2021, I sent an email to SitterCity informing them that I would not like my quarterly subscription (which started on that day, Oct 18th 2021) to be canceled at the end of the quarter. This was listed in the original (and only) receipt email as a valid form of cancelation.I discovered today (Aug 6th 2023) that they did not cancel my subscription as I requested on Oct 18th 2021 and they have continued to charge me $73.14 every quarter totaling $585.12 (which is $511.98 more than I had agreed to be charged).They are not following the protocol set by MasterCard for all merchants which states: The requirement to provide an electronic receipt after each billing only applies to merchants.Additionally, as a merchant who accepts **** and who operates in the ** (as Sittercitty, a ************************* they are failing to meet their **** merchant requirement to at least 7 days before a Recurring Transaction, notify the Cardholder via email or other agreed method of communication.They do not send those receipts and therefore it was impossible to discern that from email alone especially that I was still being charged since I continued to received general emails and promotional emails from SitterCity. I use Discover, and I will be disputing this transaction if SitterCity does not refund the $511.98. I will also be informing **** and Mastercard that SitterCity should not be allowed as a merchant until they comply with the **** and Mastercard mentioned mandates above.This company took advantage of tired parents who were burned out from raising a newborn in the pandemic. They pretend to care about parents, but they instead rely on the revenue they generate from charging parents without informing them.

  

  Business response

  08/07/2023

  SitterCity is an unethical company that does not send receipts for any of their reoccurring charges and continues to bill users who have been inactive for years. On Oct 18th 2021, I sent an email to SitterCity informing them that I would not like my quarterly subscription (which started on that day, Oct 18th 2021) to be canceled at the end of the quarter. This was listed in the original (and only) receipt email as a valid form of cancelation. I discovered today (Aug 6th 2023) that they did not cancel my subscription as I requested on Oct 18th 2021 and they have continued to charge me $73.14 every quarter totaling $585.12 (which is $511.98 more than I had agreed to be charged). They are not following the protocol set by MasterCard for all merchants which states: The requirement to provide an electronic receipt after each billing only applies to merchants. Additionally, as a merchant who accepts **** and who operates in the ** (as Sittercitty, a ************************* they are failing to meet their **** merchant requirement to at least 7 days before a Recurring Transaction, notify the Cardholder via email or other agreed method of communication. They do not send those receipts and therefore it was impossible to discern that from email alone especially that I was still being charged since I continued to received general emails and promotional emails from SitterCity. I use Discover, and I will be disputing this transaction if SitterCity does not refund the $511.98. I will also be informing **** and Mastercard that SitterCity should not be allowed as a merchant until they comply with the **** and Mastercard mentioned mandates above. This company took advantage of tired parents who were burned out from raising a newborn in the pandemic. They pretend to care about parents, but they instead rely on the revenue they generate from charging parents without informing them.

   

  Hi ****,

  Thanks for reaching out to us.

  All subscriptions auto-renew, and this is presented to you twice before you upgrade as well as in the receipt you receive upon purchase. You did purchase a monthly subscription in July of 2020, this renewed in August and you did cancel on your own.

  Unfortunately we do not have a record of the email you sent to our team. Our Customer Success team answers all emails within 1 business day, and is available via phone and chat Monday-Friday. The only email we have a record of is you reporting a sitter you interacted with. This email was sent on November 3rd and our Trust & Safety Team followed up on November 4th. There is no additional communication from you in the email thread. If you do have a record of this email, please send it to **********************************.

  We are compliant with auto-renewal laws in all 50 states. At this time not all states require notifications to be sent prior to a subscription renewal. We are compliant with ************ law regarding auto-renewal reminders. 

  At this time I have cancelled your subscription and issued a full refund of $73.14 for the latest renewal charge. You will see this post back to your bank statement within 2 to 4 business days. Please let us know if you need anything else.

  Customer response

  08/08/2023

   
  Complaint: 20431126
  
  I am rejecting this response because:

  I am referring to the three month membership that I purchased in October of 2021. I hired someone in November of 2021, and I emailed requesting a cancellation. I was charged for another two and a half years without getting a single billing receipt past the first one. I did receive many spam-like emails from Sitter City, so I know I was receiving emails. Not honoring a cancelation and not sending receipts is predatory business practices. Your company is hoping parents wont notice their accounts were not canceled. I want my additional $438 back.

  
  Sincerely,
  
  *********************

  

  Business response

  08/09/2023

  Hi ****,

  I do apologize for the experience.

  Sittercity responds to all emails within 1 business day. We have a record of all emails received from customers dating back 10 years. Our system only shows 1 email correspondance sent, as noted previously in our first response - you reported a sitter interaction on November 3rd, 2021. Our Trust & Safety team followed up November 4th, 2021. We do not have any additional emails from this email address.

  Furthermore, when you do email ********************************** you receive an automated message stating your request has been received, and you will receive a follow up from our Customer Success team shortly. If you did email our team to cancel your subscription, you would've received 3 emails from us - the automated response, a follow up from a member of our team, and a confirmation email of your subscription cancellation. If you have a record of these emails or the email you sent to us in November, we will certainly take this into account. Please send this to ********************************** if you have a record of it. We honor all cancellations - we would not be in business for over 20 years if we did not do this. 

  Even if you cancel your subscription you are still subscribed to our marketing emails. You can unsubscribe in the link provided or reach out to the team to unsubscribe.

  Please let us know if you have any further questions.

  
  

  Customer response

  08/10/2023

   
  Complaint: 20431126
  
  I am rejecting this response because:
  

  SitterCity does not reliably cancel customers subscriptions and I can prove it now. I will also share the following with Discover while they continue to process this dispute and while they process my request of a merchant of disrepute filing.
  
  On August 7th you wrote in the BBB response, At this time I have cancelled your subscription
  
  On August 9th you wrote, you would've received 3 emails from us - the automated response, a follow up from a member of our team, and a confirmation email of your subscription cancellation.
  
  On August 10th I have still not received a cancellation email. As Ive proven before, I have no spam filter on SitterCity, so the only possible conclusion is that your claims are not true. You are unable to prove that SitterCity reliably sends a confirmation email of your subscription cancellation.
  
  You didnt send one this week and you didnt  send one when I canceled in 2021.
  
  Prove to me that a cancelation email was sent on August 7th when you canceled my account OR admit that you do not close accounts when the customer requests cancelation.

  

  Business response

  08/14/2023

  Hi ****,

  When you initially wrote your complaint to us on the BBB, your subscription was NOT cancelled. I cancelled and refunded the last transaction. I explained that if you did email us at ********************************** in November of 2021 to cancel your subscription, you would've received 3 emails from us.

  We do NOT have a record of this email sent in November of 2021, therefore your subscription was not cancelled until you left a review on the BBB.

  Attached are screenshots of your information as they appear in our billing processor, indicating the subscription was cancelled on August 7th. The email we have on file is the email *******************. 

  Are you saying you did not receive this email or the refund back to you issued on August 7th? The refund was successfully processed and an email was sent regarding the refund. It can take 2 - 4 business days for the refund to post back.

  As mentioned previously if you have a record of the email sent to us, we are more than happy to look into it and take this into consideration. You can forward the email to **********************************.

  Our Customer Success team is available 7 days a week by email, and by phone and chat Monday - Friday. Again we answer all emails within 1 business day. We have a small team and have used the same system for several years. We have a record of all interactions whether you chat, email, or call into the team.

  I understand you are frustrated, but please know that we do honor all subscription cancellations. We would simply not be in business if we ignored customers calling or writing into cancel. We are happy to work with you and again honor ALL subscription cancellations, however we would need a record of the email you said was sent in November of 2021.

  Customer response

  08/15/2023

   
  Complaint: 20431126
  
  I am rejecting this response because: When I recently canceled, I got one email and a refund for one month. I have no idea why you keep saying a proper cancellation is three emails because you didnt even send three emails now. You have poor business practices. I do not have a copy of my email send in November 2021 because I could not even fathom that a company would keep charging me for two full years. I will reject this until Im fully refunded. 
  
  Sincerely,
  
  *********************

  

  Business response

  08/18/2023

  **** -

  IF you cancelled the way you said you cancelled - you would've received 3 emails from us. Whenever you email ********************************** you first receive an automated response from our system indicating your request has been sent and a member of our team will follow up. The second email would be a response from one of our representatives, because we respond to all emails within 1 business day. The third email would've been another automated email, confirming your subscription cancellation. Again, we do not have a record of the email you sent in November of 2021. Our system does not indicate you emailed at that time to cancel your subscription, the only email sent was reporting a sitter to our trust and safety team, which ******* responded to your email the day after.

  You did not receive 3 emails when your subscription was canceled on August 7th, because your subscription was still active when you first filed a complaint on the BBB. You did not email our team to cancel on August 7th. I received your request on that date, and cancelled your subscription. Therefore, you received the automated confirmation of your subscription being cancelled (which I sent in the last correspondance) - not the other 2 emails indicated above because you did not contact our Customer Success team to cancel your subscription - again, you contacted the BBB first on August 7th.

  Unless you have proof you cancelled when you said you did, we cannot issue any additional refunds. I understand this is a frustrating experience, however as a business, we cannot issue refunds without a record of cancellation.

• Initial Complaint

  06/05/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  My wife and I recently utilized Sittercity to search and hire potential nannies to care for our children.We created a job posting on the site, which prospective nannies applied to, and we interviewed one for the position on the phone. The interview went well so we subsequently invited the applicant to our home for a paid trial day.The trial day went well so we offered the individual the position. We negotiated terms of an employment contract including duties, days worked, pay and, importantly, the need for either party to provide four weeks notice for the end of employment.A start date was agreed upon and all parties signed the contract. Unfortunately, the employee notified us several days later, and less than a week in advance of her start date, that she was reneging on the contract and was not going to take the job.As part of her resignation text message (which we have saved) she said, I appreciate you all and truly wish you the best!Due to the late notice and breach of contract, I left a one-star review for the applicant on Sittercity, and wrote to the company about what happened, in an effort to warn other parents about the nannys lack of reliability. Less than 24 hours later, for reasons that remain unclear because Sittercity has a policy of not explaining why, my account was permanently banned. The one-star review I left was also removed from her profile.Without further information, we are left to assume the prospective nanny said or wrote something slanderous or libelous about us to Sittercity, which led to the company banning ** from the platform. This, despite the fact that we have retained our signed contract, text messages from the nanny expressing regret and wishing ** the best going forward, and my explanation of what happened.It is unfortunate that Sittercity would make the arbitrary decision to ban us from the platform, permanently, and without recourse. It is clear an effort was made by the nanny to be vindictive toward ** for the one-star review and Sittercity has simply accepted whatever she said without evidence, even though we have proof of handling this situation in a professional matter.I would be happy to avoid doing business with Sittercity in light of this but there are very few similar platforms to locate childcare and, with two young children, a ban from the platform will harm our childcare prospects for years to come.

  

  Business response

  06/06/2023

  Hi there -

  I apologize for the experience, however there is no new information to add from what has already been communicated.

  There are three reasons an account would be removed from our platform:
  -Activity appears similar to common scams
  -Suspected of unacceptable behavior
  -Violation of our Terms of Use

  Once an account is removed it is not eligible for reactivation.

  Customer response

  06/08/2023

   
  Complaint: 20146155
  
  I am rejecting this response because: While I understand it's Sittercity's policy to permanently ban accounts for "any reason or no reason at all" that doesn't mean it's a good or acceptable policy.
  
  Sincerely,
  
  *************************

  

  Business response

  06/19/2023

  Hi there -

  I understand if your opinion regarding our policy is poor, however, it is important to remember that we are an online platform connecting parents/families with caregivers for their children, pets, and older loved ones. The trust & safety of users on the platform are the most important priorities to **, and our policies reflect this.

  Customer response

  06/20/2023

   
  Complaint: 20146155
  
  I am rejecting this response because if trust actually were a priority for SitterCity then the company would allow my negative review, of a nanny who violated her employment contract and lied about me, to stand so that prospective parents could trust potential employees have been reviewed and vetted by previous employers. Instead, the company has simply kicked me off the platform with no recourse. 
  
  
  I also reject the premise of your response, seeming to imply that I don't think trust and safety is an important aspect of a caregiving platform. Of course it should be a priority and that is ultimately what's at issue here.
  
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩