Reviews

Review Details

• Review fromCici M

  Date: 02/23/2024

  1 star

  Cici M

  Date: 02/23/2024

  This company is deceitful. I signed up to get a babysitter for one occasion. I didn't realize it was going to keep billing me monthly. I just found out after months and months that I've been paying them for my account. They sent me ZERO payment receipts, confirmations, or reminders via email, phone or mail, so they are purposefully trying to be sneaky and not make people aware that they're paying. They also are making it difficult for me to cancel my account. I had to reset my password, and when I try to log in with the new password, it says "Login failed, try again." It's incredibly frustrating and sketchy. I can't believe they have an A+ rating on BBB with all the negative reviews. Please lower the rating so more people don't get scammed by this website - which is, by the way, used by parents and caregivers who are desperate to find childcare and are therefore in a vulnerable position when they sign up for it and unknowingly get locked in to paying exorbitant amounts for a service they aren't even using.
  

  Choice Sitter Solutions LLC

  Date: 02/26/2024

  ****,Thanks for reaching out and I do apologize for the experience. At this time Sittercity does not send invoices renewal reminders - however we are in legal compliance with all state regulations regarding subscription renewals.It is stated twice before you register that all subscriptions renew automatically unless you cancel - this is also stated in the receipt you receive upon purchase. There is no fine print, it is quite clear language on both upgrade pages as well as the receipt in your email.It looks like you did reach out to our Customer Success team who was not able to find the account under the email you wrote in with; it looks like your subscription was under a different email. We cannot locate or cancel an account without proper verification of the email used and payment on file. Your account was cancelled this morning and a refund was issued.You are absolutely able to cancel your subscription at any time in your own account settings, or by reaching out to our CS team via email, chat, or phone. We answer all emails within 1 business day.Please let us know if you have any other questions.

• Review fromTARA E

  Date: 11/13/2023

  1 star

  TARA E

  Date: 11/13/2023

  THERE IS NO CUSTOMER SERVICE. THEY WILL TAKE MONEY FROM YOUR ACCOUNT EVEN AFTER YOU'VE DEACTIVATED OR CANCLED YOUR SUBSCRIPTION. IF I COULD LEAVE A NEGATIVE STAR I WOULD IM SOOOOOO OVER THIS . DO NOT ENROLL UNLESSS YOU WANT TO BE CHARGED FOR THE REST OF YOUR LIFE. THEY POURPOSELY MAKE IT DIFFICULT TO REACH A SOLUTION SO THEY CAN STEAL YOUR MONEY I WANT MY MONEY BACK !!!!!!!!!!
  

  Choice Sitter Solutions LLC

  Date: 11/14/2023

  Hi ****,Thanks for reaching out and I do apologize for the experience.It looks like you did reach out to our Customer Success team a few times yesterday via chat. At that time we did cancel your subscription and issue you 2 refunds for the last 2 months of service. This is above and beyond our no refund policy.According to your account activity, you accessed your subscription settings but didn't cancel your subscription. When you do cancel your subscription, a system-generated confirmation email is sent from our billing processor. Our records indicate you didn't cancel your subscription and did not receive a confirmation email. If you do have a record of this, please let us know and we can look into it further.Let us know if you have any questions.

• Review fromDebbie M

  Date: 05/31/2023

  1 star

  Debbie M

  Date: 05/31/2023

  This company is a scam. They charge everyone to post a job as well as to read replies to that post. After answering at least 40 postings, I had ONE reply. There's no way more people didn't answer me if they actually needed a babysitter. Then when I reported this person for standing me up for the meeting, my account was suddenly deleted by Sittercity. Their excuse was " some obscure policy". No real reason. Don't waste your time. Their star rating is like 2.I personally believe it's all a scam to bilk people out of money.
  

  Choice Sitter Solutions LLC

  Date: 06/01/2023

  Debbie - Thanks for reaching out to us. I reviewed your communication, and every person you reported was reviewed by our Trust & Safety team. We do not charge parents to post a job or read replies. It is up to parents on Sittercity to respond to sitters who apply to their job, and we encourage them to reach out even if they are no longer looking or the position has been filled. Unfortunately we cannot control their response rate. A sitter can be removed from our site for one of three reasons. We've already shared this with you. I recommend reading over our terms of use for further information. Have a nice day.

• Review fromToussaint C

  Date: 11/09/2022

  1 star

  Toussaint C

  Date: 11/09/2022

  This site is absolutely horrible. I paid for a premium subscription to be able to interview ******. After having three nannies not show up for interviews I called the company to request the account be closed and the membership fees refunded. I spoke to two representatives from the company, ******** and ******************, both representatives told me that under no circumstances does the company offer refunds and one person, ******************, threatened to hang up on me instead of hearing my concerns. I am so disappointed in the service and company, especially as a parent that is already stressed about trying to dont care for their children.
  

  Choice Sitter Solutions LLC

  Date: 11/10/2022

  Hi ********* -Thanks for reaching out. I understand your frustration with scheduling interviews with sitters and their responsiveness/timeliness - however, I noted in your call you did reference Sittercity as an agency. Please know that Sittercity is not an agency, but an online platform connecting parents/families with caregivers. ******** did also explain this as well in your call with her. I listened to the phone call and she did hear and address your concerns. We have millions of sitters who use the site - we do authenticate identities of sitters, and give the option to run background checks prior to hiring, however as also noted in your call - the sitters are not our employees. It is up to the sitters to be responsive and timely in their responses - the same goes for parents who are looking for a sitter.Please know that our Customer Success team is here to help you navigate Sittercity and talk through best practices for how to use the site. Requesting to interview sitters, and communication with sitters who apply to your job is something our team can definitely help you with.Like any service, we do not provide refunds after a service has been rendered. The Premium membership allows you to communicate with sitters, share contact information, and communicate off the site. From your activity, we can see you did use your Premium membership as you did message sitters on the site and exchange contact information. I apologize that you did not find Sittercity helpful to find a caregiver. Please let us know if you have any other questions or concerns.

• Review fromTIFFANY T

  Date: 10/16/2022

  1 star

  TIFFANY T

  Date: 10/16/2022

  I am a parent who tried the service and paid at the beginning for a full year. I genuinely believed that I had cancelled when I realized that sitters were always unavailable. Literally today when my card was charged again $144 for a full year, I tried to cancel. Their website makes it impossible to delete your account or to change your information. I have moved states, I don't need the service, and I want to remove my credit card. I have read all their articles about how there are zero refunds and I am on DAY ONE of a new year where I do not want their service and would like to remove my information. I have emailed to ask how this is an appropriate business model when parents who have to budget are your customers. I cannot in good conscience recommend such a service to parents who have to manage their money--or protect their information!! This is a horrid and disrespectful structure for a website that wants to engage parents--or anyone. Anyone should be able to delete their personal and financial information.
  

  Choice Sitter Solutions LLC

  Date: 10/17/2022

  Hi ******* -You reached out to our *************************** on Saturday night, and Aeisha followed up via email yesterday morning cancelling and refunding your subscription renewal of $144.Please let me know if you need anything else.

• Review fromErica M

  Date: 09/07/2022

  1 star

  Erica M

  Date: 09/07/2022

  Hello i just started using sitter city since my sister who ****** for it told me wonderful things i recently made a account one or two months ago and already sat for two families more then two times for both families And they both gave me both five stars and said wonderful things about me and my babysitting i recently had to remove my account because of a mother who got mad because i wouldn't nanny for her after really thinking about it after learning that she fired over a dozen nannys less a week of them working for her thats when i realized she was a problem the nannys were ! I messaged her hours before are first appointment well meeting that i wasnt interested in being a nanny for her since i really gave it a long thought so she got really angry and gave me one star for not wanting to work for her i never knew someone you never sat for or meet can do that and try to ruin your character that you work so hard to build through dedication and time . This mom wasnt clearly ready for someone to watch her child and she clearly stated that and agreed with me before i told her i didnt want to work for her she literally fired over ten nannys that didnt even work for her longer then a week maybe five days tops why would i work for someone knowing i could be fired in a matter of seconds for no apparent reason ? I loved sitter city and told so many nannys about it and babysitters only for the website to allow someone to give me one star that i never even nannyed or babysat for and i couldnt even respond to her review since there is two sides to every story and hers were lies and pure bitterness
  

  Choice Sitter Solutions LLC

  Date: 09/12/2022

  Hi *****,Thanks for reaching out to us.Please know that our Customer Success team is available to speak with you about your review left on your profile - they are available via phone and live chat Monday - Friday from 8am - 4pm (phones) and until 7pm CST on chat. We respond to all customer emails within 1 business day. While I understand you are frustrated, contacting the Customer Success team directly is best to really address what you are speaking about.It looks like this parent left a two star review (not 1 star) on your profile. Parents are able to leave a review at any point of the hiring process - including the interview process. We completely understand wanting to leave a response to reviews, and this is something we have spoken about as a business - we understand there is more than one side to every review left on a sitter profile. We also do record reviews from sitters about their experiences with parents. Please know that sitters responding to reviews is something we have and are considering.It looks like you have two other reviews that are both 5 stars. If a parent has a question about your negative review, you can simply explain it to them and what happened. Most parents understand this, and this doesn't mean you can't use or apply for jobs on Sittercity, especially with other positive reviews on your profile.Again I would reach out to the Customer Success team if you want to discuss this further. We are happy you have enjoyed using Sittercity - and again there is no reason you still can't continue to use it to ****** connections with other families who need help.Thank you.-************ Customer Success Manager