Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting pink disconnect notices because they say I didn't schedule a Safety Inspection. I scheduled the Safety Inspection in February 2025. Someone from Peoples Gas came out and did the Inspection in February 2025. The pink notices I get says they are about to disconnect my service because I did not do the Safety Inspection. I called customer ********************** and they haven't been able to help me. I went to Peoples Gas location at ************************* and I could not get in to speak to someone. This is the third pink notice I received and it says NOTICE PRIOR TO DISCONNECTION. I don't owe any money. This is about a Safety Inspection that was already done but it isn't documented.

  

  Business Response

  Date: 04/23/2025

  Dear Customer,
  
  Thank you for contacting us regarding your inside safety inspection concerns. I am sorry for any inconvenience you may have experienced.
  
  To follow-up on our previous conversation, our records have been updated, and the inside safety inspection has been completed. The residence is in compliance.

  Thank you,
  *. ******
  Support Center

  
  

  Customer Answer

  Date: 04/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed for Chapter 7 Bankruptcy on March 5, 20** Peoples Gas were notified by mail directly from the Bankruptcy courts as normal procedure. As of April 16, 20** this account is still not reflecting the bankrupty and ********** is actively collecting on my account which is unlawful a this point. I called to speak with them and reported the bankruptcy filing with case number. Spoke with ******** she stated she couldn't update my account without the attorney Info. I explained to her I filed Bankruptcy without an attorney with the permission of Bankruptcy Courts and all they need is my case # **-03364 and filing date 03/05/20** to confirm on their end. When I asked to speak with a supervisor she said ok, placed me on hold and then hung. I called back spoke with a ****** who transferred me to ************ who them transferred me back to billing department which I was then placed on hold and no one returned to the phone. My account is up for disconnection, I've filed for bankrupty and it appears no one knows the procudure or proper steps to handle updating the account with the bankruptcy information. If my service is disconnected on 4/21/20** as reported in the collection letter they send me which is also in violiation I'm reporting Peoples Gas in violation of bankrupty laws to the US Bankruptcy Courts here in ********

  

  Business Response

  Date: 04/21/2025

  Dear Customer,
  
  Per our conversation, our records indicate the documentation required has been received and a new account was created.
  
  Thank you,
  
  ****** *.
  
  

• Initial Complaint

  Date:03/31/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi my name is ****** ********. I have informed ************ about fraudulent services under my identification. ************ have failed to resolved the fraudulent accounts and outstanding balances. I have completed an identity theft affidavit with Peoples Gas. My attempts to resolve this matter had been *****************: ****** ******** Contact Number: ************ Email: **************************** Fraudulent Peoples Gas Accounts Balance $0.00 Acct# ************** Address ************************ Fraud Balance $131.06 Acct# **************** Address ********************************************** Fraud Balance $2,057.99 Acct# **************** Address ***************************

  

  Business Response

  Date: 04/03/2025

  Dear Customer,
  
  Thank you for contacting us with your identity theft concerns. We apologize for any inconvenience.
  
  To follow-up on our earlier conversation, your request was processed and completed.

  Thank you,

  *. ******
  Support Center

• Initial Complaint

  Date:03/25/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received letter from Peoples Gas requiring response for inside inspection. Went to their website to choose an appointment but no options were available for the next two weeks (through 4/10/25). Threatened disconnection of service

  

  Business Response

  Date: 03/27/2025

  Dear customer,
  
  Thank you for contacting us regarding your gas service. I apologize for any inconvenience you may have experienced.
  
  To follow-up on our discussion, your appointment for the Inside Safety Inspection has been scheduled for April ******* between 1:30-3:30 pm and you have no additional questions or concerns at this time.
  
  Thank you,
  
  *. ******
  Support Center

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted peoples gas to turn on my service on March 10th. No one called or contacted me: I now have to wait another 3 days for service. When I called to ask someone to come by they said it would be yet another 3 days. Ive been left without being able to use my stove for over a week. I want to be compensated because I have not been able to make food at home.If peoples gas does not fix my gas by the end of the day tomorrow I will be contacting a lawyer for neglectful business practice.End of day tomorrow will be March 18th If it is not turn on by then I will begin the process to sue peoples gas

  

  Business Response

  Date: 03/20/2025

  Dear customer,

  Thank you for contacting us regarding your gas service.  I am sorry for any inconvenience you may have experienced.

  To follow-up on our discussion, your service has been restored, and you have no further questions or concerns at this time.

  Thank you,

  *. ******

  Support Center

   

• Initial Complaint

  Date:03/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are a small non-profit. ************ provides gas for heating our commercial unit. In May I asked to disconnect for the summer so we would not have to pay the fixed rate for the months we are not using the heating. In a conversation with customer support, I received the information that reconnecting will entail a $90 reconnection fee. However, when I reconnected in the winter, I was charged 585.21$. When I contacted the support, they told me that I was given the residential disconnection fee, and not the commercial one (which is much higher), and while it was their mistake I will have to pay anyway. I spoke with a supervisor who told me they will review the calls and get back to me, but that never happened. In addition now I received a late fee for not paying on time, which I was also told will not happen. in other words, my impression is that nothing they say in the customer ********************** is reliable. I ask for the charges to be adjusted and to be charged only the disconnection fee I originally was promised.

  

  Business Response

  Date: 03/19/2025

  Dear Customer,
  
  Thank you for contacting us with your billing concerns. We apologize for any inconvenience.
  
  To follow-up on our earlier conversation, adjustments have been made to your bill and a revised bill has been issued.
  
  Thank you,

  *. ******
  Support Center

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/26/25 a new account was created due to me filing bankruptcy, however I was receiving a 83% ********** discount with ****. Once the new account was created this discount was transferred over. I have been going back and forth with Ceda and people's gas with no resolution of the discount being applied to the account. I was advised by **** that I would have to contact people's gas as they are the ones responsible.

  

  Business Response

  Date: 03/13/2025

  Dear Customer,
  
  Per our conversation regarding a credit missing on your new account. Your account has been updated and a rebilled, and the new balance reflected.  The changes will reflect on all future bills.
  
  Thank you,
  Ileana R 

• Initial Complaint

  Date:02/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am writing to formally lodge a complaint regarding the significant and unexplained increase in my monthly gas charges, as well as concerns about the lack of meter inspections. I have noticed a sharp increase in my gas bill over the past three months, which I believe warrants your ************ November, my gas bill was $127, but in December, the charge jumped to $270. Even more concerning, my January bill increased further to $327. While I acknowledge that we have had some very cold days recently, the increase in charges is disproportionate to the weather conditions. This sharp rise has left me wondering if there is a billing error or some issue with how my usage is being measured.Additionally, I would like to point out that my gas meters are located inside my house. Despite this, no one has come to inspect or check them, raising further questions about the accuracy of my bill. My apartment is a one-floor unit, and I find it hard to believe that there are no discrepancies or errors in the readings, especially when my gas consumption is billed at such a high ******* add to my concerns, my mother lives in the apartment below mine, and her monthly gas bills are significantly lower than mine, despite our units being similar in size and having similar usage patterns.Given these circumstances, I respectfully request an immediate review of my gas charges, an inspection of the gas meters, and clarification of any discrepancies in my billing. I would also appreciate an explanation as to why my charges have increased so dramatically, especially when compared to others living in similar conditions.Thank you for your prompt attention to this matter. I look forward to your response and a swift resolution.Sincerely, ****** *******

  

  Business Response

  Date: 02/10/2025

  Dear Customer,
  
  Thank you for contacting us with your billing concerns. I am sorry for any inconvenience you may have experienced. To follow-up on our previous conversation, we need to speak to the customer of record. Please have the customer of record call customer ********************** at ************* if he has any further questions or concerns.
  
  Thank you,
  
  *. ******
  Support Services
  Peoples Gas

   

• Initial Complaint

  Date:01/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Peoples gas allowed a third-party to put the gas service in their name without my permission. This third-party then did not pay the bill and peoples gas turned off my service. Now it is in the middle of winter. I have no heat and cannot run my business. My pipes may freeze and they will not come out to restore service for days even though they admit the service was turned off in error.

  

  Business Response

  Date: 02/07/2025

  Dear Mr. ********************** you for contacting us regarding your gas service.  I apologize for any inconvenience you may have experienced.

  To follow up on our discussion, the service has been restored in your name and you currently have an Owner's Agreement established for this address.

  If you have any further questions or concerns, please contact me directly.

  Thank you,

  *. ******
  Support Center
  

• Initial Complaint

  Date:01/28/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Peoples gas to terminate my account with them on Dec 20, 2024 as I sold my property, I was informed to wait for a " FINAL BILL " I received it with the billing date of 01-02-2025 and paid the entire amount due of $ ********. See the attached PDF 1st final bill.then I received another bill dated 01-22-2025 stating that this is the final bill with more money due. I called and I was just talked in circles. I asked them to explain to me how there can be 2 final bills and no one is able to answer me how they can try to charge me another $ ****** after my account was closed.

  

  Business Response

  Date: 01/31/2025

  Dear Customer,
  
  Per our conversation, I explained that the reason you received an adjusted final bill was because your account was originally closed with an estimated final reading. Once we obtained an actual reading we adjusted your 12/24/24 final bill and issued a revised final bill for a difference of $105.18.
  

  Thank you,

  ****** *.

   

  Customer Answer

  Date: 02/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *******