Business ProfileforChicago Northside Toyota

I am writing to formally complain about a windshield replacement service I received at your Northside Toyota . In March of 2022, I brought my vehicle in for a windshield replacement. Upon routine inspection in June 2024 by a master Toyota technician, the technician discovered that the windshield installed by NorthSide Toyota's service department is not the correct OEM part and lacks a heating harness and connection. It has also been confirmed that the installation was improperly done, posing potential safety risks. I am extremely concerned that NorthSide Toyota knowingly installed an incorrect and potentially unsafe windshield. This not only fails to meet the terms of our agreement from my original complaint (BBB Complaint #********) but also raises significant safety concerns. Moreover, was this done intentionally as retaliation due to my complaint submitted to the Better Business Bureau? As a consumer, I have the following rights and expectations:1. Right to *************** I expect services performed to be accurate, reliable, and consistent with the terms agreed upon.2.Right to Safety: I expect all repairs and replacements to meet safety standards and not compromise the safety of my vehicle.3.Right to Transparency I expect full disclosure and honesty in all dealings. I request the following actions to rectify this situation: 1. Immediate replacement of the incorrect windshield with the correct OEM windshield, including the heating harness, at no additional cost to me.2. Assurance that proper installation practices will be followed to ensure the safety and integrity of my vehicle.If these issues are not addressed promptly, I will be compelled to file a formal complaint with the ************************ (FTC) and the Illinois ************************** I trust that NorthSide Toyota of Chicago values its customers and will take immediate steps to resolve this matter and address my concerns.Thank you for your prompt attention to this matter. Thank you,