ComplaintsforMidway Dodge, Incorporated II

• Initial Complaint

  05/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I contacted the dealership and asked for this one salesman because when I would take my car in for service he was the only person who would speak, I asked him about the 6200 dollars cash back and the ***** dollars union program, he said he would call me back, after talking to him he stated yes so I gave him my information because I didn't want to be sitting there all day, he called me back and told me to come that i was approved, after doing the paperwork after I got home I read over it, there's no 6200 cash back nor the 2000 for my union program. I spoke with the financial company and they told me to take the car back because my sale was based on lies, so I want to return the car

  Business response

  06/05/2024

  On May 6, 2024 ***************************** purchased a 2023 Dodge Charger from Midway Dodge.  All the figures on the contract were properly explained, and then signed for by *****************************.  When Midway Dodge first heard of ********************************* complaint weeks after the purchase, she was called by the manager, *****************************.  ******** explained to ***************************** that through her credit union there was an incentive of $2000 available, but she verified that Midway Dodge was NOT A PARTICIPANT in this incentive.  I have attached the incentives that ***************************** was eligibile for.  Those qualifying incentives were provided to ***************************** as shown on the bill of sale.  ***************************** left happy the day of the purchase.  Midway Dodge feels we have done nothing wrong, and should not be liable for an incentive that the customer is not eligible for from Stellantis, especially an incentive that the customer verified ********************** WAS NOT a participant in prior to making the purchase.

  
  Sincerely,

  
  Midway Dodge Management

  Customer response

  06/20/2024

   
  Complaint: 21744791
  
  I am rejecting this response because:Midway Dodge told credit union one that they would undo the deal, credit union one VP contacted me and left a voicemail which I still have. I dropped the car off and gave the key to the manager, I also asked him was it anything that I needed to sign he stated No so I gave him the key and left. He seen me get in a truck and assumed it was mine because he stated something about it, two weeks later my sister texted me about a key being in the mailbox that we haven't used in 4yrs. Because housing change where we get our mail from, the car was left with the driver window down in the back and the doors unlocked. The drug dealers thought it was a stolen vehicle. Midway Dodge didn't call nor text, I found out 2 weeks later about the vehicle being there because I've been out west helping my mom who had a stroke. Once I found out I contacted credit union one and they have been dealing with midway dodge. 
  
  Sincerely,
  
  *****************************

  Business response

  07/01/2024

  Midway Dodge has been in contact with ************ 1.  Unfortunately for *****************************, buyer's remorse does not validate the return of a vehicle.  Midway Dodge's previous offer to ***************************** has been rescinded.

• Initial Complaint

  05/10/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I trying to get my money back from the car place but they will not refund my money back.

• Initial Complaint

  04/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Bought a used car on April 1, 2024. Spent three hours at the car dealership. Drove the car home, less than an hour. Car wouldn't start. Contacted Midway Dodge the very next day regarding the situation. They are going to tow the car back to the dealership. After calling them back and forth for days, getting the runaround. On Saturday, their service department called meand said the alternator went out. They will replace it witha new one on Monday. Car should be fixed. Later on that day ****** called me and said they needed a few more days to repair the car. He doesn't know what the problem is. I advised him that **** from their service department called me to tell me what was wrong with the car. At this point, they have the car and my money. Im looking for a refund of all the monies I put down for purchase. I'm tired of getting the runaround from this company. The lemon cost me $8000.

  Business response

  04/24/2024

  The day after ******************* purchased her vehicle, she notified Midway Dodge that her vehicle would not start.  Within a couple of hours, Midway Dodge sent help to *********************** home to see if the vehicle would start with a jump start.  The vehicle would start, but not hold a charge.  Midway Dodge sent a tow truck the following morning to pick up the vehicle and have it towed by to Midway Dodge.  Midway Dodge's service department determined the alternator needed to be replaced.  The alternator was replaced, and again the vehicle did not hold a charge or produce proper voltage.  Midway Dodge proceeded to send the vehicle to a certified ********************** Facility, Ettleson Cadillac Buick GMC.  Please see the attachment for the work that was performed that ultimately fixed the issue.  ******************* was contacted by Midway Dodge on Wednesday, April 17, 2024, that her vehicle was ready for pickup.  ******************* picked up her vehicle on Friday, April 19, 2024, and was provided with the same copies attached, showing the work that was performed on her vehicle.  ******************* was accompanied by her daughter, and son-in-law in law when she came to pick up her vehicle.  Her son-in-law test drove the vehicle to confirm the repairs were properly done.  Before leaving with her vehicle, ******************* asked if Midway Dodge would extend her 15 day, 500-mile warranty that came with the purchase of the vehicle, since her vehicle was being serviced for the past two weeks.  Midway Dodge gladly agreed to her request, and extended the Engine and Transmission warranty until May 4, 2024, or ***** miles on the odometer.  ******************* was satisfied and left the dealership happy with her vehicle.

  Sincerely,

  Midway Dodge Management

   

• Initial Complaint

  04/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  On March 12, 2024, I went into Midway Dodge dealership to fiance a car. Credit was ran a lot by ******************** until he stated *************** had approved me. I was shown a 2020 ****** Sentra, I didn't like and shown a 2020 ******* Elantra, which I liked and test drove. Then back at ************************ desk, he asked for my credit card to hold on to in order to inform the bank that I was serious about making this transaction. I found this suspicious, but gave him my credit card. After 20 minutes, he comes back to state that I could call up an auto insurance company to enroll. After another 30 minutes, he comes back to say they were inspecting the car before I go home with it. He then went to the cashier and charged my card $4,000. Shortly after paying this whopping $4,000 down payment (he kept asking if I could put more money down), ******************** and the manager ******** come to me and said that they didn't have the fob (remote) key and that they had only a key 4 me to drive the car and that I would have to come back tomorrow for the fob key. I thought this was super suspicious, but I had already gave them a $4,000 payment, so I ended up going home with a car that I could not lock the doors to overnight. Next day, I returned to get programmed fob, which took 4 hours! Weirdly, it seemed as if the car was maliciouly tampered with when they returned it to me. As of April 2, 2024, I noticed the car dash board had a bunch of warning lights that weren't lit before, so I it drove home. The next day, all the dash lights lit up again, in addition to the power steering warning light. I then took the car to a ******* Service expert, same day and they reported the car appeared to be in a accident. I was never in an accident, so I after checking another car report besides the one that Midway Dodge issued me, I discovered that this car had been in an accident in *************************************** 2024. I then had the car towed back 2 Midway Dodge, who now states I damaged the car.

  Business response

  04/10/2024

  On March 14, 2014 *************************** purchased a ******* Elantra that was in great condition from Midway Dodge, and left very happy.  The very next day, March 15, 2024 (see attachments) Midway Dodge had *************************** come back to have a remote made for her vehicle as promised at the time of the sale.  There were no other concerns.  A few days later, Midway Dodge was notified by the bank, ******************** that *************************** had misrepresented her income and would no longer qualify for financing.  Midway Dodge reached out ***************************, and she finally returned to Midway Dodge on March 26, 2024.  Midway Dodge was able to secure another approval for ***************************, and she resigned new loan documents with Exeter Financial.  The vehicle was fine and there were no concerns or complaints regarding the vehicle.  On April 3, 2024 *************************** said she took her vehicle to another shop and had concerns.  Midway Dodge asked *************************** to bring her vehicle to Midway Dodge for inspection, which she did on Friday April 5, 2024.   Upon the arrival of the vehicle Midway Dodge immediately noticed significant physical damage to the vehicle that was not there.  The technician that inspected the vehicle was the same technician that had performed the used car inspection before the vehicle was sold, and was the first to point out all the damage that was done to the vehicle since *************************** had taken possession of vehicle.  The sales manager ********************* assisted ****************** the day after she purchased the vehicle, when Midway Dodge made a remote for the vehicle.  ********************* also immediately noticed the physical damage that was done to the vehicle since *************************** was last at Midway Dodge.  Midway Dodge assumes no responsibility for the physical damage caused to the vehicle by ***************************. Please see attachment for the response we sent to ******************.  Midway Dodge will gladly assist with a discount in fixing the repairs.  Due to the physical damage caused by ***************************, Midway Dodge recommended to the customer that she make an insurance claim. 

  Customer response

  04/11/2024

   
  Complaint: 21546841
  
  I am rejecting this response because: Midway Dodge misrepresented the condition of the 2020 ******* Elantra and I want my $4,000 down payment refunded back to me. Now this company is trying to extort more money out of me to fix a vehicle that was sold to me in an unsafe condition. The CarFax they gave me was missing key details about the history of this vehicle. Please vote other report.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  03/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  The organization doesnt respect the payments the reason for this is because my monthly payment is 646 and i give usually 700 sometimes 1000 and we ask them to put the extra ok the total amount of the Truck but they dont they just supposly add it to the nexts month payment and we check and its the same this is the reason why im complaning and i never Payed late so there should be no reason this should happen also i went to the dealer and the dealer didnt want to take responsibility since the worker who sold me the Truck doesnt work there no more and that they dont Work with that financer anymore.

• Initial Complaint

  03/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  This business has sold me a vehicle that has been having issues I called several times to get help and they dont return their phone calls. They dont have an explanation and they were really rude and ignorant over the phone. Is there anyway I can get some help I bought a ****** rogue 2020 that was a rental vehicle, not knowing that it was in a crash already not to mention, I did a trade-in

  Business response

  04/06/2024

  On March 24, 2023 ************************* (Now ***************************) purchased a 2020 ****** Rogue from Midway Dodge with mileage of ****** miles.  The vehicle was out of manufacture's warranty and ************************* did not purchase an extended warranty.  The only thing Midway Dodge promised to owe, was scotch guarding of the seats.  The vehicle was sold AS IS NO WARRANTY.  
  On August 31, 2023 ************************* brought her vehicle in for service with mileage of ****** and complained about noises coming from her vehicle.  Midway Dodge replaced the rear brakes and two front tires at no charge to the customer.
  A couple of months later ************************* complained about electrical tape that was around wiring in the engine bay.  Our service department showed ****** that this was the original electrical tape that the manufacturer used when the vehicle was first built. 
  Midway Dodge has been more than reasonable and willing to work with ************************* (Now ***************************).  If she would like to have her vehicle serviced, she can reach out to our General Sales Manager, ***************************** via email (*******************************).  We will gladly inspect her concerns at a discounted labor rate.
  Sincerely,
  Midway Dodge
  
  
  

  Customer response

  05/01/2024

   
  Complaint: 21464126
  
  I am rejecting this response because:

   

  To whom it may concern, they never gave me no scratch guard for my seats and when I tried to make an appointment to get the vehicle fixed all I kept getting was the run around , and when I try to reach out to them they kept giving me different information and to my knowledge they were used tires two used tires in the front when they told me they were gonna put new ones on all four and change the wheel alignment that was never done didnt do what they promised, Im gonna try to speak with *****, the manager and never spoke with him after he told me that. I left several of messages for him and he never responded. So I also I find out the amount that I purchased the vehicle for a trade and was never deducted from the amount of the purchase my credit report is stating the full amount for the vehicle. 
  

  Sent from my iPhone when I did a trade-in. 

   

  And I also have a witness that was with me, I they told me was all theses promises.. thank you 

  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  02/29/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On 11/02.2023 I purchased a 2015 ***** Equinox. When I purchased the car I was told that they had repaired a tire issue which was causing the light to stay, they had not. They told me that the maintenance insurance I purchased covered from front to back, it did not. I have had to spend over $2000 dollars on repairs that either, the items that were supposed to have been repaired and on the engine which was suppose to be covered by the warranty I purchased when purchasing the car. I have repeatedly attempted to contact the dealer, the manager, and the salesman( who told me the tire issue had been repaired). They will not accept/or return my calls.

• Initial Complaint

  01/02/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Financed lemon. Pressured into accepting vehicle without knowledge of bad transmission. Dealership had knowledge of faulty transmission at time of sale. Dealer lied about preferred vehicle in order to upsell me faulty vehicle. Aside from faulty transmission, vehicle is in terrible shape. Dealership did everything possible to hide flaws. Dealership continues to avoid contact and refuses to answer calls.

  Business response

  01/08/2024

  To Whom It May Concern,

  Midway Dodge had no prior knowledge of *********************************** recent complaint until receiving notice from the BBB.  The last service record Midway Dodge had of *********************************** vehicle, was when ************************************* vehicle was in for a turn signal that we gladly fixed in October 2022.

  Midway Dodge is willing to provide *********************************** a complimentary diagnosis.  He just needs to get his vehicle to Midway Dodge.
  

  Sincerely,
  
  
  *****************************
  General Sales Manager
  Midway Dodge

  
  
  
  

   

   

• Initial Complaint

  12/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My experience with Midway Dodge has been the singular worst purchasing experience of my entire life. I purchased a used car for my daughter from them. My first hint at a problem was when they tried to sneak an inordinate amount of charges in on the back end of the deal. Literally more than the tax title and plates were. When I questioned them about what the charges were they were vague and then upon pressure, they said "for detailing the car and stuff" I pointed out that the car had most definitely not been detailed, they removed some of the charges but refused to remove all. The very next morning the check engine light came on while my daughter was on the way to school. I called and said I wanted to return the vehicle. They assured me they would fix the issue and leave it with their service department. They have had my vehicle for *over three months* now. They cannot fix it and now also want me to pay $600. I have been blatantly lied to by their service department on multiple occasions and the sales department lacks any integrity. All their voicemails are inactive or full, they will not communicate via email as I can only assume they are reticent to put anything in writing. I cannot even quantify how many hours of my life have been spent trying to just get a hold of someone or get a status. Avoid Avoid Avoid.

  Business response

  12/08/2023

  To whom it may concern,
  
  
  We here at Midway Dodge take all ****************** complaints seriously and want to ensure top level customer satisfaction. In regards to this particular vehicle, it was brought into our shop for a concern of vehicle stalling and shutting down. The initial diagnostics revealed the vehicle's Powertrain Control Module (***) to be unresponsive and that we would need to start with a *** to proceed with further diagnostics. However, due to the vehicles age, a *** was unavailable to be ordered from the manufacture (which the customer was shown and informed) as it showed via Chrysler's Parts Locater. The customer then took his vehicle to South ******* Dodge who had a *** and had it programmed and installed and problem still existed. To be clear, the *** was a starting point. After the customer returned with the same issue, we then were able to pull information from the newly installed *** to point us towards the crank sensor, which we replaced parts and labor free of charge to the customer as well as refunding him for the initial diagnostics for the failed *** as a good faith gesture to keep a happy customer. The customer then called in after repairs were made and the vehicle was picked up and had a question on whether the transmission failing would generate a check engine light, to which we responded it would, as he was notified earlier that a transmission would be necessary in the future due to the vehicles drivability. 

  Customer response

  12/20/2023

   
  Complaint: 20965437
  
  I am rejecting this response because: The explanation provided does not even pertain to my vehicle. 
  

  
  

  
  Sincerely,
  
  *************************

  Business response

  12/20/2023

  Hello *****,
  
  After reviewing your vehicle with the service advisor, ********, I was told the vehicle rides and drives fine.  Unfortunately, the check engine light is still on, but the engine and transmission are functioning properly.  
  
  At the time of the purchase, we offered you an extended warranty, to which you declined.  The vehicle was then serviced at no charge right after the purchase in January 2023.  Again, we offered you the extended warranty, and you declined.  Your vehicle was then back in for service in February 2023, and we serviced it at no charge in good faith.  The extended warranty was offered for a third time, and again declined by you for a third time.  
  
  Six months passed of you having your vehicle, and we did not hear from you.
  
  The current service repair order documents that you have authorized service to diagnose your vehicle.  Which means the repair bill is not covered at Midway Dodge's expense.  However, we may be able to offer you a discount on the parts and labor cost on your current service bill.  Please advise when you are able to pick up your vehicle.
  
  
  Sincerely,
  
  
  *****************************
  General Sales Manager
  Midway Dodge
  4747 ************* 
  *******, ** 60632
  Tel: **************
  Fax: **************

  Customer response

  12/21/2023

   
  Complaint: 20965437
  
  I am rejecting this response because:

  Obviously records and details are lacking. If you spoke with ******** you would know I already picked up my vehicle and paid. If when I first returned the car I had not been assure you could fix it and it was "just a sensor" I would have bought the extended warranty if it wwere offered which it was not to the best of my recollection. In the 6 months that you did not hear from me I was in twice with the vehicle. One time spending apprioximately 5 hours on a saturday trying to trade out of the vehicle for one without the light and was paired with a positively unhinged sales rep named "Money" ****** and he attempted to get another 2k from me and raise my payment even though my needs were spelled out very clearly. 

  I now have been rejected on receiving a waiver from the state for emissions because the repairs you listed do not appear to apply to the actual code on the computer. 2 days ago I have asked for an itemized list of all repairs performed  by your service department since I purchased the vehicle from your service director ******. Still no reply, and I say that not to malign ****** as he has been the singular person in this ordeal who actually calls me back or responded (or provided) and email.  I will gladly drop this issue if you guys would just get this vehicle to the point of passing the test or getting me the documentation needed to get a waiver.  I am also still open to trading this in and swapping out to another vehicle. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  12/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I took my vehicle to Midway Dodge because it was stalling out it was cutting off on me they did charge me 147 for a diagnostics to figure out what was wrong with the vehicle they said it was the *** the computer they also said it was discontinued I have that stated on the receipt from them I checked with South ******* Dodge not only were they able to get the computer from another dealer they also programmed and installed it once this was done the vehicle was still doing the same thing stalling out I called back to Midway Dodge they told me to bring the vehicle back in they had my vehicle for at least 6 weeks at first they told me I needed a transmission was the reason why it was stalling out but I asked them how could that be a transmission issue when the vehicle still cuts off when it's sitting still in the transmission is not engaged at that point ******** told me that the mechanic they have looking at it was more of a mechanical person he was going to have an electrical person look at it so it ended up being a crank sensor I believe the crank sensor itself is 80 something bucks and to install it it's 350 I spent $1,500 on a *** that I didn't need because Midway Dodge told me I needed this when in fact the whole time it was a crank sensor also when I pick my truck up all the paperwork inside of my console with spread all out over the passenger seat as if someone had been searching through my vehicle when I made my complaint to management at Midway Dodge the only thing they did was refund me the 147 for the diagnosis they made no effort to make good on the money that they had me spend for nothing so at this point I would like my thousand dollars at least $1,000 I spent $1,500 the work was actually $400 including the parts so that steals leave $1,000 that I'm out of I'm a veteran I'm on disability I can't afford to throw $1,000 away I don't have it so I would like for Midway Dodge to either reimburse me the $1,000

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