ComplaintsforMidway Dodge, Incorporated II

• Initial Complaint

  11/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was sold a ***** Malibu 2017 car by midway dodge dealership when I had purchased a car I never left the dealership with the car. I was in a rental for six months plus after the six months plus my car was still not fixed or worked on I was without a car then For two months plus they keep reassuring me that my car was fixed and for me to come pick it up when I picked it up my car was still in the same condition that I had bought it never fixed and now it is a year and a half later my car is completely towed. Does not turn on does not work , a lot of maintenance I believe needs to be done. I just want my problem and my car problems to be fixed and to really please unwind my loan.

  Business response

  11/21/2023

  Hello,

  Two weeks ago, ***************************** called into Midway Dodge and stated she was having trouble with her vehicle.  We asked her to bring the vehicle in for a diagnostic.  She informed Midway Dodge that her vehicle was inoperable, and was not interested in servicing it, but rather trading it in.  I informed ************************* that we would be unable to provide a trade-in value without having the vehicle checked out by service.  **** went on to explain that her check engine light has been on for a few months and had continued to drive the vehicle until the vehicle finally ceased to operate.

  When ************************* bought her vehicle in June 2022 it had ******* miles on it.  Midway Dodge stood by the product and provided her with a loaner at no charge while her vehicle was being repaired.  Midway Dodge communicated this to her lien holder, Well Fargo.  Midway Dodge is a Stellantis Dealer, so in the repair process Midway Dodge sought out a 2nd and third opinion to make sure we got the repair correct for **************************  We sent the vehicle to a highly reputable shop, Autotime for a 2nd opinion, and then to *************************** for a third opinion.  Midway Dodge performed the necessary repairs at no charge to *************************.  The repairs were confirmed complete after a 163-mile quality assurance drive.

  Over a year later and over ****** miles driven on the vehicle, Midway Dodge believes we are not liable for any further repairs to ***************************** vehicle.

  Please see the attached documents for records of the prior repairs, as well as the Carfax History Report.  It is documented by Carfax that on May 23, 2023 ***************************** vehicle passed the emissions test for the State of ******** with an odometer reading of ******* miles.  The vehicle would not pass the emissions test if it had the check engine light on at the time the test was performed.  

  Midway Dodge should not be liable for a customer's negligence in continuing to drive a vehicle that required engine servicing.  When the check engine light goes on, a vehicle should be serviced and diagnosed right away to determine what is going on with the vehicle.

  ************************* notified Midway Dodge 6 months after the last odometer reading (emmisisons test performed in May 2023 shows *******, current mileage unknown).

  As mentioned to *************************, Midway Dodge would be happy to service her vehicle at a discount, but will not service it for free.
  
  
  Sincerely,
  
  
  *****************************
  General Sales Manager
  Midway Dodge
  ************
  *******************************

   

• Initial Complaint

  11/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a used vehicle in April of 2022 With mopar maximum vehicle A month into owning the vehicle it went into limp mode and ever since it has been in and out of their service department the problem Im having now is that they claim to have fixed it but it is still in limp mode so I took it to a different dealership who says its displaying pages of codes. The dealership the vehicle is currently at cannot start a new claim with the warranty because they are waiting for the service manager ******** at Midway Dodge to complete the paperwork. This has been going on for about a year. I am without my vehicle. I am unable to work and they are not providing me with a loaner vehicle at this time Ive been in communication with Mopar and Dodge customer care and supporting documents

• Initial Complaint

  08/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I called midway dodge 07/03/23 and asked if they can look at my car because I drive through some water and my car cut off outside my job I was told by a service advisor if I got the car there by 11AM they will check it out (I went here because it was the closest to my job and I had the certified pre own warranty that last to 100k miles). I got the car there about 9:30AM I called at 4 to check the status they said they were pulling it in to to check it now they will call me in a hour no call back I call them they were closed next day was the 4th they were closed called again on the 5th my service advisor was off asked to speak to manager he said I will get it pull in today and checked and he will call me back no call back I went in there on the 6th and I told him Im checking the status on the white challenger and he gave a light chuckle and said the one Im about to bring into the shop and check? I walk over to my car and the seat belts were still strapped to the steering wheel from the tow truck driver so they lied for 4 days about checking it. Finally they say my engine is seized and the warranty wont cover it I file a claim with my insurance company they come out get the estimate and approve it give them 2 engines as options for my car with item numbers and everything tell us in the quote 7 days on 07/10/23 and me and the insurance adjuster call weekly for updates the service advisor continues to lie and say they are waiting for the engine to come in. Finally I call on Wednesday 8/2/23 and the service manger says they dont have an engine ordered yet and they ones my insurance company gave them on 07/10 are now sold. He then tells me to let him find one and he say that he found one and it will be there in 2 days and today is 08/09/23 and there is still no engine I still dont have my car i exhausted all my rental days and no answers from them yet. I live in ******* and work in ******* but I dont have a car to get to work. And yes they have been paid.

  Business response

  08/28/2023

  There was a misunderstanding with ****************** and our service department concerning this issue.  ********************** vehicle was brought it for repairs and there were numerous parts that needed to be ordered.  Some items were on back order until recently.  At his time, all repairs have been made and paid for.  ****************** actually picked up his vehicle today and this issue has been resolved.  Unfortunately, there are always delays when trying to deal with insurance companies on these kinds of claims.

  All issues have been resolved.

  Thank you,

  *********************

  Customer response

  08/31/2023

   
  Complaint: 20443710
  
  I am rejecting this response because: this isnt true first I picked up my car on 8/16 not 8/28 on 8/28 I was back in there because my car isnt starting correctly now they are saying I need a battery which I dont understand how thats possible when it didnt have any issues starting prior to the water incident, how was this a misunderstanding when I dropped my car off there 07/03 and on 07/10 the work was quoted 7 days and approved but I didnt get my car til 08/16 and as I stated in the original complaint midway dodge failed to order the engine for my car the engine they were supposed to order had only 22k miles on it the one that I got had 50k and that one didnt get ordered til after 08/02 and to prove that if you look at the picture above the part number is totally different so how can you say the parts were on back order? I also attached the email he sent me and my response then no communication at all. I went through this long ordeal and my car still have issues and I have to make payments on it if they couldnt properly diagnose the car and the severity of the water damage they should of told the insurance adjuster that so the car can be totaled out. 
  
  Sincerely,
  
  *****************************

  Business response

  09/18/2023

  We are contacting ****************** to have him bring his vehicle in for inspection.  We will do everything we can to resolve this issue.

  Sincerely,

  *********************

  cc: *******************************, Service Manager

• Initial Complaint

  08/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I brought my Dodge Charger to Midway Dodge at the end of last year for service. The dealer kept my car for months without servicing it. At the beginning of this year (January) it was determined that the engine had failed and would be replaced per warranty. I was contacted weeks later and dealer said the warranty company (Mopar) would not authorize repairs until it was determined by dealer that engine failure was not due to any fault of my own, by breaking the engine down. This required me to take out a 3rd party loan from ****** for $500.Im uncertain if this breakdown occurred, however I was contacted weeks later by dealer saying that ***** decided to approve a new engine to be installed, all costs would be covered by warranty, AND THE $500 LOAN WOULD BE RETURNED TO ME minus the interest on loan payments. I received my car back in April or May of this year and I thought I would receive my loan payments back minus the interest. This has not occurred. I contacted ****** May 27, July 1, and August 1 regarding this and I was told that the dealer HAS to send a cancellation refund e-mail to ****** to end loan payments and RETURN THE PRINCIPAL payments on the loan. I have called the dealer (no response), I have TAKEN OFF WORK 3 TIMES and went up to the dealer in person to deal with this, AND THEY HAVE NOT RESPONDED. I talked to the MANAGER the last time and he told me to me face he would deal with this and contact me within 3 days(first week of July) and I have not heard from him. This is a very simple matter that can be dealt with but it is costing me TIME AND MONEY. Please assist me in setting this. Thank you.

• Initial Complaint

  07/20/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I purchased a 2020 ************ from this dealership on June 9th. On June 16th, I returned the car for repairs under the 15 day warranty that was given by the dealership. As of June 16th I have not driven nor seen the car in person. On July 12th, I received a notice from the repair shop that my car had a branded title. On July 14th, I confronted Midway Dodge about the issue. I spoke with the General Manager, **** and he reassured that they would cancel my deal with the finance department because of the car being illegal. However, as of today July 20th, they have not started the process with the finance department. Also, I have a trade-in for the 2020 ***** Malibu totaling in $8500. I have yet to receive the check for my trade-in. They are not responding to any of my calls or emails.

  Business response

  08/09/2023

  Midway Dodge is more than willing to make ******************* whole.  What has delayed this process is a fact that ******************* failed to mention in her complaint.  She was in two accidents while in possession of Midway Dodge's service loaner that involved two different insurance companies.  Midway Dodge is awaiting final confirmation that the damage caused to our service loaner has been paid for.  Once received, we will happily issue a refund to ******************* for $8500 minus her insurance deductible of $500, for a net check of $8000.  Midway Dodge has already cut and sent the check to ************************ to cancel the loan on the vehicle purchased by ********************
  Thanks,
  *****************************
  General Sales Manager
  Midway Dodge

• Initial Complaint

  07/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2010 jeep wrangler along with an extended warranty The fat dude who runs the show Meko would not make the deal happen unless I paid **** for extended warranty now fast forward almost 2yrs ago I now have a blown motor I call midway and let them know it's time to use my warranty they tell me I don't have one after going back and forth for two days they finally say I bought a maintenance package for ****.00 4 oil changes and rotation of my tires bullship!!This fool gave me 4free oil changes I want my what I paid for and if you think for one minute that I'm gonna let this slide you're dead wrong... My wrangler needs a new motor ******* fix it or return my money!I WANT WHAT I PAID FOR OR RETURN MY ****.

  Business response

  07/29/2023

  On February 26, 2021 ********************* purchased a 2010 Jeep Wrangler VIN: ***************** from Midway Dodge with mileage of 117,830.  The most recent mileage reported on this vehicle as of June 9, 2023 was 148,975.  At the time of purchase, ********************* purchased a two-year maintenance plan, and not an extended warranty.  Midway Dodge is happy to assist ********************* by offering to cover an hour of diagnostic time to determine what is needed to be repaired.  Once necessary repairs are confirmed, Midway Dodge can offer ********************* a discount on the labor rate from $147 an hour to $69.95 an hour.  Midway Dodge will also offer parts at a discounted rate.  Please advise if ********************* would like to set up a date to have the vehicle diagnosed?  

  Thanks
  

• Initial Complaint

  06/13/2023

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  Hello I purchased a car about a month ago from this dealership. The same day the check engine light came on and I told them. They gave me a very hard time and was super rude. Then they said they got me a better deal and the sales rep bring it to my job to sign. Then the call a week later saying I have to give the car back because I no longer employed. I stress the fact I was employed and called the finance cops it. They said the would just need my check stubs and they told the dealership to submit the paper work back. But he didnt. Then my sales rep call and say that I need to sign new docs. I got there and they said no. We are taking the car. I ask them why didnt they send the paper work. The sales manager wouldnt. Then I ask for my $2000 and they wouldnt give me that. Ive been lied to and invincibility since I bought the vehicle . I have attached the text threats of the sales rep lying to me saying I was only coming in for paper work and they was not trying to take my car. The finance said the dealership did not comply in time

  Business response

  06/14/2023

  ****************** has returned this vehicle to **.  She has received her down payment refund.  We were not able to obtain financing for her because she quit her job immediately after purchase of the vehicle and could not provide proof of income to our funding source.

  Please consider this case closed.

  Thank you.

  Customer response

  06/15/2023

   
  Complaint: 20180769
  
  I am rejecting this response because: This is not true.  I called the finance copy because I got a better job. The sales rep ***** was on the phone with myself and the finance company when they told us that they received my work info and they called to tell them to send my info. Unwillingly they didnt but lied like they were. They did not do the due diligence with this vehicle. Call ******************, they have everything in their notes. And I have not received my money yet. They did me wrong, they held the paper work too long stated the finance company and all the had to do was send it back. I had a better job more pay and the finance company said I could still use them they just needed them to send back the paperwork. 
  
  Sincerely,
  
  *****************************

  Customer response

  06/15/2023

   
  Complaint: 20180769
  
  I am rejecting this response because: This is not true.  I called the finance copy because I got a better job. The sales rep ***** was on the phone with myself and the finance company when they told us that they received my work info and they called to tell them to send my info. Unwillingly they didnt but lied like they were. They did not do the due diligence with this vehicle. Call ******************, they have everything in their notes. And I have not received my money yet. They did me wrong, they held the paper work too long stated the finance company and all the had to do was send it back. I had a better job more pay and the finance company said I could still use them they just needed them to send back the paperwork. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  04/18/2023

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  I went to Midway Dodge to get a used car in February of this year. They sold me on a 2017 **** Escape Titanium. It had ****** miles on it but they were telling me everything was fine on the car. Not even three days after getting the car there was white smoke coming from the muffler. I called them and I brought it in for them to fix. Luckily they were able to give me a loaner car, after receiving the car I drove it for about two weeks and while leaving my partners house my car would not start. His father came out and tried to jump the car but the car wouldnt start. I proceeded to send videos to my sales rep who told me they would tow the car and fix it. The car ended up needing a new ignition starter. They apologized for the inconvenience and gave me a few oil changes to console me. Ive been driving this car for a little over three weeks and as I left my familys home 04/15/2023 I saw a bit of white smoke coming from the hood of my car. I pulled over and my partner checked saying we needed coolant. We filled it and we went home. The next day, we were driving to his father house when huge amounts of white smoke came from the hood. We stopped and checked and all the coolant is gone again. I once again sent videos and pictures to my sales rep and proceeded to tell him that I no longer wanted this car. I went to the dealership and told them I didnt feel comfortable in this car and wanted a different one. They proceeded to tell me that I would need to put $1000 down because it was considered negative equity on top of negative equity. I left feeling defeated and stuck with a lemon car and I wanted to file a complaint. Is there anything you can do?

  Business response

  04/19/2023

  On February 18, 2023 *************************** bought a 2017 **** Escape from Midway Dodge.  At the time of purchase, *************************** declined to purchase an extended warranty.  Shortly after the purchase, Violetta informed Midway Dodge that her vehicle was having an issue.  Midway Dodge responded by towing the vehicle at our expense ($200) to the dealership repairing the issue.  Midway Dodge does not have any service loaners, but we provided one of our in stock vehicles to Violetta to use for transportation.  Although Violetta did not purchase an extended warranty, Midway Dodge again is repairing her 2017 **** Escape.  On the morning Monday April 17, 2023 Midway Dodge was informed that her vehicle had an issue.  We said no problem and again towed the vehicle at our expense ($200) again.  Midway Dodge again provided an in stock vehicle to *************************** to use for transportion.  Her vehicle is now fixed and ready to be picked up.  The vehicle had a loose radiator hose and is now fixed at no charge to the customer.   This repair was done as a courtesy to the customer.  At no point has ********************** declined to take care or assist **************************** 

  Customer response

  04/20/2023

   
  Complaint: 19951350
  
  I am rejecting this response because: I no longer want to work with this business. Although they have done the courtesy of fixing the vehicle, the amount of major repairs needed in a short amount of time does not sit well with me. I would prefer that they take the vehicle back, refund me the two payments Ive made to them and I can be on my way.  The issues have caused me and my family time problems. *** had to miss work on two separate occasions, not being able to make up those hours. My partner had to take me back and forth when I did not have a loaner car, which caused him to be late to his job and on top of this all the amount of stress and anxiety I have when Im not sure the car is going to break down again.  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  03/29/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I purchased a 2014 DODGE CHALLENGER from Midway Dodge Incorporated II back in 01/09/2021. I've had constant things break down on my vehicle causing me to go to the dealerships service ship over the course of 2 years. This last time, I dropped my car off was 03/14/2023. On 03/20/2023 I received a Phone call from an insurance company calling me about an accident with my vehicle. Upon calling back I was informed that on 03/17/2023 my car was involved with their clients car in an accident while on a test drive with 2 of the dealers mechanics. I informed them I had no idea about any of this that happened. No one at Midway Dodge had called me to inform me about my cars accident, I had to find out from a 3rd party. Since that day I've gone to the dealership 3 different times over the last 2 weeks to no solution what so ever. I am continuously told by the supposed Head Mechanic named ******************************* that he is still waiting for his higher *** to tell me what they will offer me. Yesterday on 03/29/2023 I received another phone call, from ******************** who represents the dealership. They asked me if I had been called about any repairs or if I had been offered any rental or any info about the case, I informed her I had not heard anything at all. She then tried to connect me with a dealer rep but was hung up on. She attempted to connect me once more and again was unable to get a hold of anyone. She provided me with my case number and phone I can reach out to her for. That is all I have at this point. I have not been able to see my car nor have had any other information provided. I have been met with nothing but deception, avoidance and the last 2 years with this Dealership, which is why I am submitting my complaint today.

• Initial Complaint

  10/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Sep 23, 2022 I, ***************************, had my 2017 Dodge Charger SE towed to Midway Dodge for repairs, after it abruptly stopped. The vehicle is under warranty. On Sep 28, 2022 I called the dealer to make sure they had the vehicle. After searching, the discovered the had the car. On Oct 7, 2022 I called the dealer for an update and was told the engine was locked and the paperwork authorizing repair had been submitted and the dealer was waiting on the warranty provider to approve. On Oct 13, 2022 I contacted the warranty provider to see what the holdup was and I was told THE DEALER HAD NOT SUBMITTED THE DOCUMENTATION and to talk to the dealer. Ive called the dealer numerous times and THEY ARE NOT RESPONDING TO ME. THE DEALER HAS NEVER RESPONDED TO ME AND ITS BEEN NEARLY A MONTH WITH NO ACTION TAKEN TO REPAIR MY CAR THAT IM SPENDING $800/MONTH FOR THE NOTE AND WARRANTY FOR! Please help me, these costs are UNSUSTAINABLE.

  Business response

  10/14/2022

  The customer's vehicle was never towed in to our service department.  The vehicle was left on the street in front of the dealership with no information.  We do not accept tow-ins without a scheduled appointment.  We were given no information about this vehicle until the customer called on September 28, 2022 (5 days later) and spoke with our service manager, ********.  This is when the customer's information was taken and a service repair order was made.  Our service manager informed the customer that we are a couple of weeks out, and we would get to the vehicle as soon as we could.  Our service manager ******** called the customer on Friday, October 7, 2022, and informed the customer that his vehicle would be inspected on Monday, October 10, 2022.  On Monday, October 10, 2022, we experienced staffing shortages and were not able to inspect the vehicle until Tuesday, October 11, 2022.  Once inspected, it was determined that the engine was locked.  At this point, we are in the process of submitting a warranty claim.  In order to do so, the cause of failure needs to be determined.  This is labor-intensive, because the engine must be opened to determine what caused the failure.  We are in contact with ************* Contracts and will update the customer as we get more information. 

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