Business ProfileforChicago Tribune

I am so disappointed with the Chicago Tribune! My father passed away on Friday, July 12th. My mother paid $635 dollars to have his obituary printed in their newspaper on Tuesday, July 16th. Due to their electricity going out and then their back up generator going out, the paper didn't print. Thus, my fathers death notice wasn't published. We checked the papers on Wednesday, July 17th. His death notice wasn't printed. I contacted the newspaper and was told why the papers didn't get printed on Tuesday, July 16th and that my mother would receive a refund of $635 dollars in 7-10 business days. It is now Friday, August 9th and my mother STILL hasn't received her refund. She has called and spoken to the manager of obituaries, *********************** and a few Chicago Tribune employees. They all have apologized and said that my mother would receive a refund because the paper was not printed on Tuesday, July 16th. Today, my Mom spoke to a Chicago Tribune employee named ****** and was told that the paper had been printed and thus, my mom would not be receiving a refund. My mother told her she had spoken to *********************** and a few other Chicago Tribune employees and they admitted to the paper not being printed that day (her neighbors and local stores can vouch for this as well since they didn't receive their copies) and that my Mom would receive a refund. ****** said shed have to speak to her manager and get back to my mom. I am beyond livid. My mother is grieving the loss of my father and is being hassled around by these employees. For what? She paid for a service. They didn't provide it. Thus, she wants and deserves a refund, but they're dragging their feet. It makes the Chicago Tribune and its staff look money hungry and incredibly rude. This used to be a respected paper. It definitely cant be called that anymore. I will be contacting a lawyer for my mother and ********* Its so sad that this is what things have come to.    

Our sincere apologies and deepest sympathies for this matter. The information and concern provided within this review has been forwarded to the ********************************* for further assistance. In the meantime, please Classified Advertising at ************** or email ***************************** to provide any further information. Thank you, ****** ***************************