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Complaint Details
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Initial Complaint
08/27/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I've called the Chicago Tribune cancellation number *************), to stop delivering its product "Inside Shopper", but this ads flyer still is coming in my mail box every week. The first call, an associate called ******, just hung me up. The second call on 07/09/21, I was promised by ***** it'll stop in 2 weeks, but it didn't. She even gave me a case number: ******. The third called on 07/29/2021, a guy called Rain, also promised it'll stop. Nothing. Today, 27/08/21, a guy called ****, kept on repeating his name and the phrase "how can I help you". When I answered, he kept saying the same words. It sounded like a recorded message. Finally, I hear him saying: "Since I can't hear you, I'll hang up", and so he did. This happened twice.This flyer is a waste of money, it fills up my little mail box, it ends up on the floor, thrown by the other tenants in my building.Printed on flyer last page: ************ ES/DD .****************************, *******************************************************
Business response
09/01/2021
September 1, 2021
Our sincere apologies for any frustration orinconvenience you have experienced due to the ongoing deliveries and inabilityto stop the free Inside Shopper mailed to your residence.
I will have your **************** calls reviewedfor ***************** as your customer satisfaction is of our utmostimportance. The processing time may takeup to 14 business days for the Inside Shopper to ultimately stop and have youraddress removed from our mailing list.
If you have any questions or need any furtherassistance, please contact the Chicago Tribune **************** Department at ************.
Sincerely,
******
ExecutiveResolution CenterCustomer response
09/03/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I'll wait the 14 days they said is going to take for the Inside Shopper flyer to stop being delivered. If it doesn't, please allow me to contact you again.
Thank you so much, I feel supported for the first time.
Sincerely,
*******************************Initial Complaint
08/25/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I have been a long time subscriber to the Chicago Tribune. For the past couple years, I have recurring issues with the delivery of my paper including non-delivery, wet and damaged papers/missing sections. Because of the numerous wet & damaged papers, I had requested my papers to be delivered at my front door. I called the customer service department for over 4 months, calling 2x a week and nothing was resolved until I made a complaint with the BBB. Quick action was then taken by the Chicago Tribune and my papers were finally delivered at my front door. This was about a year or so ago. Well, the papers are now once again being delivered at the end of my driveway. Needless to say, wet/damaged papers again. I have been calling the customer department for about 4 weeks now. I get the same scripted comments and Im promised that my papers will be delivered at my front door by the next delivery. Why is it is difficult to deliver the papers at the front door as specified on my account?Business response
09/03/2021
September 3, 2021
Once again, please accept our sincere apologies for any frustration you have experienced with your Chicago Tribune Wednesday and Sunday newspaper delivery service.
Your delivery and product placement concerns have been escalated to your local Delivery Contractor for further assistance. Your account will be monitored by the Management Team, going forward.As per our conversation today, I have scheduled to follow up with you to ensure your deliveries are being delivered to your satisfaction.
If you would like any further assistance, please contact our **************** at ************ or I will be reaching out to you to follow up within the next two weeks.
Thank you,
******
Executive Resolution CenterCustomer response
09/05/2021
Complaint: 15798218
I am rejecting this response because:I did receive a call from ****** from the ********************* on Friday, September 3rd. She was checking to see if my papers were delivered properly. I informed her no. The papers are still being delivered at the end of the driveway and due to the rain one morning, they were wet. She said she had already contacted the appropriate area and would follow up since nothing had changed. I appreciate Katinas effort but I do need to reject this response since nothing has changed. Its quite obvious that this delivery person and his manager dont seem to care about doing their job properly and refuse to listen to anyone.
Sincerely,
*************************Business response
09/16/2021
September 16, 2021
Once again, please accept our sincere apologies for any frustration you have experienced with your Chicago Tribune Wednesday and Sunday newspaper delivery service.
Your delivery concern and product placement request have been escalated to your local Delivery Contractor for further assistance. Your account will be monitored by the Management Team.As per our conversation today, the Distributor did contact you to discuss your request for front door delivery. I have scheduled to follow up with you to ensure your deliveries are being delivered to your satisfaction next week.
If you would like any further assistance, please contact our **************** at ************ or I will be reaching out to you to follow up within the next two weeks.
Thank you,
******
Executive Resolution CenterCustomer response
09/26/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like to add that I am unhappy with the delayed response from ************************* who apparently is the boss over the person who delivers my papers. He was informed multiple times of my delivery issues per my complaints with the Chicago Tribune customer service department. Didnt call me then and still didnt contact me in a timely fashion after I submitted my complaint with the BBB.
Sincerely,
*************************Initial Complaint
08/23/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I keep getting Chicago Trbunes inside shopper thrown on my driveway every other Wednesday. Ive called them about 50 times in the last 2 years telling them I dont want it thrown on my driveway. All of them just give me a runaround every time I call them. They keep telling me theyll take care of it. Still getting it thrown on my driveway. Thank You, ****Business response
09/01/2021
September 1, 2021
Our sincere apologies for any frustration orinconvenience you have experienced due to the ongoing deliveries and inabilityto stop the free Inside Shopper to your residence.
The local Distributor have been notified tocease those deliveries to your household going forward. Your address will bemonitored to ensure no further Inside Shopper deliveries. The processing timemay take up to 14 business days for the Inside Shopper to ultimately stop alldeliveries.
If you have any questions or need any furtherassistance, please contact the Chicago Tribune *************************** at ************.
Sincerely,
******
ExecutiveResolution CenterCustomer response
09/03/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
08/19/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I have called the Chicago Tribune multiple times over the past few years to stop sending me the free Inside Shopper. This garbage accumulates on my property and is also poses a security risk when I go on vacation. I have ask them to purge my name and address from their system and to discontinue delivery. They guaranteed that they would, but to no avail.I am asking the BBB to get involved. I DEMAND THAT DELIVERY BE DISCONTINUED! Thank you for your attention to this matter.Business response
08/30/2021
August30, 2021
Our sincere apologies for any frustration orinconvenience you have experienced due to the ongoing deliveries and inabilityto stop the free Inside Shopper to your residence.
The local Distributor have been notified tocease those deliveries to your household going forward. Your address will bemonitored going forward to ensure no further Inside Shopper deliveries. Theprocessing time may take up to 14 business days for the Inside Shopperdeliveries to ultimately stop all deliveries.
If you have any questions or need any furtherassistance, please contact the Chicago Tribune *************************** at ************.
Sincerely,
******
ExecutiveResolution Center
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Get a QuoteCustomer Complaints Summary
341 total complaints in the last 3 years.
94 complaints closed in the last 12 months.