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          Business Profile

          Not Elsewhere Classified

          FREE PEOPLE

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Not Elsewhere Classified.

          Complaints

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          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            05/14/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Resolved
            I have continueosly reached out to Free People to get my restriction taken off of my account. I even have filed another complaint to BBB that you guys said you would resolve 3 months ago. How long does it take to get a restriction taken off for someone who literally does not owe anything. I am a frequent customer of ********************** and have bought countless items from you guys. But the one time my package is stolen and i have to dispute the charge ( per your customer service representative request) I get restricted. I have been restricted for three months and i have submitted not one but two request to get unrestricted to which you replied that the restriction had been taken off and then the second response was that you were working on it. Now I am doing this again. I hope you can see why I am upset.

            Business response

            05/20/2024

            Hello,

             

            Thank you for reaching out regarding the restriction on your account. After reviewing your order history, the restriction was removed for all ***************** ************ Note that we did not charge you for any recently canceled orders should you see a pending charge on your payment method, it will resolve within 1-3 business days. 


            While we can't reinstate any canceled orders, we're happy to assist with a reorder over the phone if that's easier for you. Simply contact our **************** team. If a promotional discount was applied to a canceled order, we'll be happy to honor it again just provide the prior order number for which it was used to the customer service representative. 


            We apologize for any inconvenience or frustration that *** have occurred as a result of the restriction. We hope that our brand brings you joy the next time you shop with us. 

          • Initial Complaint

            05/10/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            I have purchased a specific item from Free People multiple times and each time my order is cancelled due to my account being restricted however, this is my first time buying from free People. I called and spoke with a representative who stated someone would call me back, no one ever did. I tried purchasing from different email accounts and these same occurrences continue. This is so unprofessional and I want my item

            Business response

            05/20/2024

            ******,

            Thank you for reaching out regarding the restriction on your account. After reviewing your order history, the restriction was removed for all ***************** ************ Note that we did not charge you for any recently canceled orders should you see a pending charge on your payment method, it will resolve within 1-3 business days. 


            While we can't reinstate any canceled orders, we're happy to assist with a reorder over the phone if that's easier for you. Simply contact our **************** team. If a promotional discount was applied to a canceled order, we'll be happy to honor it again just provide the prior order number for which it was used to the customer service representative. 


            We apologize for any inconvenience or frustration that *** have occurred as a result of the restriction. We hope that our brand brings you joy the next time you shop with us. 
            Sincerely,
            ***** S

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          B+

          This business is not BBB Accredited

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          Reasons for BBB Rating

          Contact Information

          1464 N MILWAUKEE AVE 1ST

          CHICAGO, IL 60622

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

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