ComplaintsforMaviGadget

• Initial Complaint

  03/27/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a blow up tent on mavigagets website through facebooks market place beginning of fall. It never arrived, the add disappeared about a week after making the purchase. When I paid for the item the bank confirmed they took out the money. They never gave me a confirmation email ever. Then this pops up a email asking me to shop with them again. I was afraid to send contact through this email because I didn't want them to do anything else scanless like removing my info or anything. While the add was up I was able to check the status of my tent. But when that at went down I couldn't find the company anymore. They are still selling stuff to people. I've looked up this same tent after that and realized it was much more expensive then they was selling it and I would have been sceptical to even purchase expect that was my first time seeing it. It was also the first and last time I ever shopped on marketplace again. Please help this company stop stealing from people thank you.

  Business response

  03/27/2023

  Hello *****,
  
  I am writing to clarify the issue raised in your recent email. After investigating your inquiry, we found that you never purchased an item from our store. Instead, you subscribed to our email list, which is why you received our promotional emails.
  We want to make it clear that we do not engage in any fraudulent activities or steal people's money. We take the trust and confidence of our customers very seriously, and we strive to maintain the highest standards of integrity and ethics in all our business practices.
  Regarding your claim of being charged, we kindly request you to provide us with a bank statement or any other proof of payment, so we can investigate the matter further. If there has been a mistake or error on our part, we would be happy to issue you a refund promptly.
  We apologize for any confusion or inconvenience this may have caused you. We take every customer's complaint seriously, and we will do everything we can to address your concerns and resolve this issue to your satisfaction.
  If you have any further questions or concerns, please do not hesitate to contact us. We value your business and look forward to serving you in the future.
  Thank you for your understanding.
  Best regards,

   

  Mavigadget

• Initial Complaint

  02/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I ordered some leggings from this company. After I received them, I realized they are way too small. Their website says to email them at ******************************** to begin the return process, so I did that. They responded immediately asking what the issue was. After my response about the size, they ask for pictures of the leggings with the tag on the leggings visible. I took pictures and sent them, but there was no tag on the inside of the garment to photograph. I explained this and sent the pictures, but they stopped responding. I emailed them again asking for a return label but there still has not been a response. Their return policy states that returns must be made within 7 days of delivery, but I don't think that's possible as it has been 3 days now. I don't know how I'm supposed to return this order, and their process is not straightforward at all, and seems to be setup intentionally so.

  Business response

  02/22/2023

  Hello *********,
  
  
  
  it seems like we received your email today and you received the product 3 days ago. Your return process starts once we receive your email. So even if your claim takes more than 7 days, the process starts the moment you contact us. 
  
  Our response time is ***** hours. Even tho it might take up to 48 hours in some cases. We will process your claim as it should be. We are a marketplace and we wait for the seller to respond to the claim and get back to you with a proper answer so it can resolve it as soon as possible.
  
  Nothing has been set up intentionally to make the process harder for our customers. It is a normal process. It seems like you emailed us today around 11 am CST. So please be patient as we work on your claim with the seller to ensure everyone is happy. We will respond to you in a timely manner. 
  
  
  
  Please do let us know if you have any other questions. 
  
  Best 

  Mavigadget

  Customer response

  03/08/2023

   
  Complaint: 19451384
  
  I am rejecting this response because:
  

  Hello, I meant to respond to this (case ID # ********- *********************** but it slipped my mind. 

  
  

  I've been emailing back and forth with the company and it's been a few weeks now. They have told me multiple times that they're still working on it. So, I'm not satisfied with the result of my case and if like some further resolution. Thank you. 

  
  

  *****************;

  
  

  
  

  Business response

  03/11/2023

  Thank you for reaching out to us regarding your case. We understand that you have been waiting for a resolution for some time now and we apologize for any inconvenience this may have caused you.
  We would like to assure you that we are doing our best to handle your case and provide you with a satisfactory resolution. However, we kindly ask for your patience as some cases may take longer to resolve than others.
  We also want to inform you that we have refunded your payment without requiring the item to be returned. We hope that this has helped in some way to resolve the issue.
  If you have any further concerns or questions, please do not hesitate to contact us. We appreciate your patience and understanding in this matter.

  Customer response

  03/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  I apologize to Mavigadot if I behaved impatiently. I have been scammed out of things in the past from phony companies, and I'm somewhat hyper-vigilant at times. Thank you for the refund. I thought it took an unusual amount of time, and thats why i was concerned.
  
  Sincerely,
  
  *********************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩