Business Profile

Parking Facilities

InterPark LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for InterPark LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

28 total complaints in the last 3 years.
20 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/15/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been using the iparkit app express pass to park at *************************************** in ********** since February. As a Highmark employee, I use my employee discount code HIGHMARKPGH to receive a parking discount (paying $12.60 per day to park). On 4/4/25 I received several emails from iparkit - many were charges to my card on file for parking that occurred several weeks prior, and one email stated my express pass had been disabled. The only way to contact iparkit is through an electronic form on the website, so I submitted a contact request asking someone to call me. On 4/5 I received an email response from iparkit stating that my express pass was turned off in error and that they turned it back on and stated it wouldn't happen again. However, when I log into my iparkit account, my express pass is still disabled and I am unable to use my parking account. On 4/7 I responded to iparkit and stated that my pass was still disabled and that I was charged $21 instead of $12.60 on 3/26 and 3/27 and requested a refund of $16.80. One 4/11 I received a response from iparkit stating that they would look into the charges and that to access my pass I needed to download the latest version of the app or access my account from the website. I replied to this email and stated that I was accessing my account through the website and my pass was still disabled. I have no received any responses since then from iparkit. I even submitted another contact query form on the iparkit website on 4/8/25 and did not receive a response to that request. Because iparkit shut off my express pass, I have been forced to park at another garage that charges more. Because this is their error, I am requesting that 1) I am refunded the $16.80 that they overcharged me, 2) my express parking pass is turned back on effective immediately, and 3) they pay for the parking overage I have had to incur by parking at another garage since my iparkit pass is turned off.
Business Response
Date: 04/16/2025
Thank you for your message. We have forwarded your information to the location manager who should be in touch in the next ***** hours.
Customer Answer
Date: 04/18/2025

Complaint: 23206031

I am rejecting this response because: the message from the business was simply stating that someone from management would address my complaint/issues within 48 hours. The case needs to remain open until the business addresses the submitted complaints.

Sincerely,

***** *******
Business Response
Date: 04/24/2025
We apologize for the delay and have asked the location Manager to reach out to resolve the issue. Please let us know if you don't hear back in the next 48 hours and we will escalate to the next Manager up.
Customer Answer
Date: 04/30/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *******
Initial Complaint
Date:04/07/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have recently moved into an apartment building in **********, ** that has a contract with the company for a lower monthly parking rate of $250 instead of the $375 they usually ask for. When signing up for the monthly membership I made sure to add the program code my building gave me to apply the discount. On April 1st I was charged $375. I have been trying to contact the company by phone and email for a week and have received no replies. I just want to know if there was a mistake on my end or theirs but no one is responding.
Business Response
Date: 04/11/2025
Thank you for your review. We will forward your information to the location Manager in ********** who should be able to resolve this for you. They should be in touch soon.
Initial Complaint
Date:04/07/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Website - Account Payment Information. I would like to remove my credit card from the online account before I delete the account. I paid online in advance for parking on March 25, 2025, I had never used this facility before and have no plans to use it again. While booking online, I had to save the payment in order to process the payment when I exit the garage. On March 27th, I log on the website to delete my payment information and delete the account. There's no way to delete the credit card unless you add a new card. I called the phone number ************** it just rings and go into voice mail to leave a message no matter the day or time you call. I called several times in the morning and afternoon, no one ever answers. I left a phone message stating my concerns and needs. I sent a email on March 27th (attached), no response to date, aside from the autoreply (attached). I later received a call from a cell phone **************, the call was silenced because the number wasn't recognized in my contacts. I called the number back on from my work phone, no one answered, I left a message and said...if you are calling from the parking facility, please leave a message, announcing who you are. Later a male person called left a message only saying 'parking' and hung up. I would like to delete my payment information before deleting the account, there should be a way to do this, it's a basic process to most business websites. Thank you.
Business Response
Date: 04/11/2025
Thank you for your review. We will notify the online accounts department that you would like to cancel the account. They should be in touch with any confirmation details.
Customer Answer
Date: 04/13/2025

Complaint: 23166389

I am rejecting this response because the parking staff person (******** *****) called on April 11. 2025 at 10:41 am, stating she manage monthly parking only and would not be able to help, however she'll forward my request and contact information to the appropriate department. I advised her to let the parking staff know to please leave a message on my cell and a direct call back phone number, the same as she did because I am likely going to be at work and may not be able to take the call. Please leave this complaint open, it's not yet resolved.

Sincerely,
******* ******
Business Response
Date: 04/15/2025
Hello *******. We understand ******** has been in touch, and we have followed up with our App production team who provided instructions on how to delete the payment amount and cancel the app. ******** went ahead and emailed the instructions. You can delete the account containing your credit card information. Please do the following too remove your credit card: go the Help section in the app and tap Delete Account. Please note: iParkit requires a credit card to have an account, but you can use the app without an account. Hope this helps!

Customer Answer
Date: 04/24/2025

Complaint: 23166389

I am rejecting this response because:
Hello,

This compliant is not resolved, it was closed prematurely. My credit card information still exist in there system. There's now way to remove the information prior to deleting the account, either by using the app or logging on the website. This is the problem, they have no reason to save my payment information after I parked one day and have no plans to ever park there again. Attached are pictures taken today from the Parking App and also communications from Parking staff, ****************************

Sincerely,

******* ******
Business Response
Date: 04/25/2025
Hello! Thank you for the update. We spoke with the production team and were told the payment information has been deleted and the account has been closed. We hope this resolves this matter. Please know we had the team look into this and try to provide the best solution possible.
Customer Answer
Date: 04/29/2025

Better Business Bureau:

I have reviewed the response from ******** ***** and the InterPark Team in reference to complaint ID ********, and find that this resolution is satisfactory to me, although my initial request was to allow me to see that my credit card is deleted prior to deleting the account.
Thank you,
******* ******.
Initial Complaint
Date:02/24/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally file a complaint against [Name of Parking Garage or ******************* regarding an incident of unfair pricing and potential price gouging that occurred on February 23, 2025.On this date, I attended a play at the ********************** that began at 2:00 PM. Due to my late arrival, my total time in the parking garage was approximately one hour and forty minutes. However, upon retrieving my vehicle, I was charged an excessive fee of $61, despite seeing posted pricing inside the elevator that indicated a rate of $12 for three hours and a separate price for a 24-hour ********* further support my concern, I observed other theatergoers who had parked in the same garage, attended the same play, and were charged only $15 for their parking. When I questioned the discrepancy with the attendant, he initially stated that the charge was correct. After I pressed the issue, he claimed he would look into it but never followed up. In the end, I was left with no choice but to pay the $61 in order to exit the garage.Additionally, I have attached negative reviews from other customers who have had similar experiences with inconsistent and excessive charges at this location. Given this pattern of questionable pricing practices, I believe this warrants further investigation by the BBB.I am formally requesting a refund of $46, which is the difference between the amount I was unfairly charged and the pricing that was advertised or charged to other customers. I also urge the ******************** to look into this businesss practices to prevent future incidents of unfair pricing.Please let me know if you require any further documentation. I appreciate your time and attention to this matter and look forward to your response.Sincerely,Crystal
Business Response
Date: 02/25/2025
Thank you; I'll be following up with the senior managers at ************************** Garage and hope to have an answer shortly.
Customer Answer
Date: 02/26/2025

Complaint: 22984862

I am not rejecting the response as it is still being reviewed by the business. There was no other option to choose in order to keep this matter opened until resolved.

Sincerely,

******* *******
Business Response
Date: 02/26/2025
Hi - the customer has NOT rejected (as she stated) and we hope to resolve this, this week. Thank you!
Initial Complaint
Date:12/11/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have attempted contacting the business via phone and email for over a week with no response. I need a copy of a receipt for my parking session last week for business expensing purposes, and I have not be able to get in touch with anyone from the company.
Business Response
Date: 12/27/2024
Thank you; I'll be forwarding this message to our Market Officer in charge of Milwaukee Operations.
Customer Answer
Date: 12/30/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ****
Initial Complaint
Date:12/04/2024
Type:Sales and Advertising Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Was charged $33 despite the signage showing $15 for up to 12 hours of parking. I only parked 2 hours and was charged way more. The employee said the sign was wrong so I had to get out and take a picture of it which I included. Looking at the ****** reviews I saw many others had the same issue with them, I included some of the screenshots. Here is a link to that: *****************************************
Business Response
Date: 12/05/2024
Thank you; I'll follow up with the Manager of our Minneapolis locations.

Customer Answer
Date: 12/05/2024

Complaint: 22634940

I am rejecting this response because: Response only says they will reach out to the manager of the location, not that any action will be taken.

Sincerely,

***** *******
Business Response
Date: 12/09/2024
We expect you will hear from the Manager directly but I'll follow up with them today. Thank you.
Customer Answer
Date: 12/10/2024

Complaint: 22634940

I am rejecting this response because: Same reason for last rejection. No resolution or communication, only saying there will be communication. For what seems to be an organized scam I am surprised by the response. I found additional pages of complaints on other review site and I can only assume this scam is a policy of the business.

Sincerely,

***** *******
Initial Complaint
Date:11/04/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I stayed at ************ 11/1/24 to 11/3/24, Room 504 (****** J ******). VH validated the parking ticket to save $30/night = $60 When I inserted the validated ticket, no discount was applied. I paid for ******* parking ticket (****** ****) $126! Called ************* and the Asian lady told me in a few words to essentially F myself and I should have asked for assistance. Assistance from who?? There is no one on standby. I called the original number VH provided ************** and that *** told me to file a complaint against that lady with corporate which I attempted but could not make contact because she should have gone above and beyond to help. ** said that this isnt the first time a guests parking ticket was NOT honored. Parking garage was **************Trans ID: ********* Date: 11/03/24 Time: 12:32PM Receipt No. 14/3198/211 Ticket - ****** LPR = TIX4608 I want my $60 refunded.****** ****
Business Response
Date: 11/05/2024
I'm following up directly with that garage location's managers; thank you.
Customer Answer
Date: 11/13/2024
Better Business Bureau:

Complaint has been resolved satisfactorily. Thank you.
Sincerely,

****** Koch
Initial Complaint
Date:10/31/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This parking ramp is located in Downtown ***********. The address is *******************. the phone number is ************. The ramp advertises a "weekend special" of $20 per day. I entered at 1:26 pm on 10/18/24 and exited at 3:45 pm on 10/19/24, so, I expected to be charged $40. instead I was charged $60.Of course, even though there is a booth, they have no one on site. I tried calling this phone number, multiple times, always goes to voice mail, which no one checks or responds. I called the hotel that is attached to the ramp, they gave me the name "Avias" as the ramp manager, phone number ************. I tried calling him multiple times, also, to voice mail, no call back from him. There were 6 vehicles in our group, 5 of us were incorrectly over-charged. This is false advertising, and a complete scam. This company is not to be trusted, and this reflects poorly on the city.
Business Response
Date: 11/01/2024
Thank you - I'm following up with the managers of the location
Initial Complaint
Date:10/21/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Oct ************* to the garage for early bird special which start 5 am.After waiting and making sure it is after 5 am ,I drove in 5:01 am looking at my phone.Unfortunately their system is two minutes behind which I found out at a pay station ,paying 60$ instead of 16$.I asked couple drivers going in to check time on their tickets and the difference between time on the phone and their system was 2 minutes.I called customer service to straighten whole situation out.They refused to give me time on their system, and in a very rude manner said they can not help me
Business Response
Date: 10/22/2024
Thank you - I'll follow up with the customer directly via email (first thing I need to know is what garage of ours was used).
Customer Answer
Date: 10/30/2024

Complaint: 22447454

I am rejecting this response because:
The business management requested an address.
The address is *******************************

Sincerely,

***** ********
Business Response
Date: 10/30/2024
I will follow up with the managers for our 60 E. Lake Property; thanks
Initial Complaint
Date:09/30/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom it may concern,I had purchased an iparkit subscription 12/4/2023 for $340/month. On 12/5/2023 I emailed iparkit support to cancel my subscription for any months to come. On 12/7/2023 I got a confirmation email from iparkit stating my request had been sent to the management team. I have been charged $340 every month since January. They did not cancel my subscription and my credit card has been charge a total of $3,060. Yesterday I emailed a man named ***** (works for iparkit), who's email address was on the confirmation email stating my request had been sent to management back in December 2023. He has not responded. The phone number that was on that confirmation email has since been deactivated; I tried calling the number provided and it is not a valid number.The business has not reached out to me and I don't know where else to turn. Luckily, my credit card company has froze any possible future charges from iparkit.Please let me know if you could help me with this issue. It is so unfortunate that this business has been charging me $340 a month and I have now paid $3,060 for a service I never used and requested to cancel.Thank you for your help,**** *****
Business Response
Date: 10/02/2024
Thank you; I'll be following up directly with ***** *******, Manager referenced in Mr. ******* email, who will be in touch with him directly.

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InterPark LLC is NOT a BBB Accredited Business.