ComplaintsforPLS Financial Services
Payday Loans
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Complaint Details
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Initial Complaint
04/03/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Over the last 3 months I've had over a thousand dollars taken out of my debit card without my concent. I've filed the complaint and they say the case is closed.Business response
08/17/2022
Good afternoon,We are not able to release any information regarding ********************************* to a third-party without first receiving a signed and notarized statement from the individuals authorizing such a release. The individuals who have made the inquiry have not provided this authorization. The signed and notarized statement can be mailed to: PLS Financial Services, *********************** One ************************, 36th Floor, *******, ** 60606.Thank you.Initial Complaint
03/17/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
So I attempted to take out ******* from this location and when I put my card and got a approved authorization. They claimed that their system didnt take the funds but my account clearly showed that **** was taken from my account and when I called my bank I was sent a funds release form for them to fill out and they couldnt do anything about it either and now the funds are missing and pls is claiming they have no credit when it says on my bank statement that they took the funds its scamming how they areBusiness response
08/17/2022
Good afternoon,We are not able to release any information regarding *************************** to a third-party without first receiving a signed and notarized statement from the individuals authorizing such a release. The individuals who have made the inquiry have not provided this authorization. The signed and notarized statement can be mailed to: PLS Financial Services, *********************** One ************************, 36th Floor, *******, ** 60606.Thank you.Initial Complaint
03/07/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
My money was stolen by a person in the nail care business she ordered two items in the amount of ****** pls has given me back half my money this occurred in October last year I've constantly called the store concerning unauthorized purchaseBusiness response
08/17/2022
Good afternoon,We are not able to release any information regarding ************************* to a third-party without first receiving a signed and notarized statement from the individuals authorizing such a release. The individuals who have made the inquiry have not provided this authorization. The signed and notarized statement can be mailed to: PLS Financial Services, *********************** One ************************, 36th Floor, *******, ** 60606.Thank you.Initial Complaint
03/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Unable to file a current valid check from my current employer from this year March 5 2022 8:54 pm Would like to please speak with cooperate or and I would like to show them the same check or multiple checks from my employer and employee profile on the issue Please help and respond Needed for emergency.Check dated 01/22/2022 Valid state ID ***************************** ********** Thank you Have a great dayBusiness response
08/17/2022
Good afternoon,We are not able to release any information regarding ***************************** to a third-party without first receiving a signed and notarized statement from the individuals authorizing such a release. The individuals who have made the inquiry have not provided this authorization. The signed and notarized statement can be mailed to: PLS Financial Services, *********************** One ************************, 36th Floor, *******, ** 60606.Thank you.Initial Complaint
03/03/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On Febuary 7 2022, I callded PLS Check Cashing Financial Services on a check that they were suppose to be issuing to me because I placed a stop payment on a money order. They placed request for me to received my money back through mail on December 10 2021. Its been 67 calendar days and I have not received a refund from them. On Febuary 7, ************************************************************************* an new check. They all were saying wait another week to see if check gets to me. No one wanted to place a stop payment or issue new check. When I ask to speak with a manager over them, they all said no manager was available and indicated a manager could call back in 24 to 48 hours. I never received call from any managers when I took that option. On Febuary 14 2022 I went into VLS store to explain my expierences with the call center out of VLS . The store could not help and called call center and I spoke to VLS who could not tell me whether a check could be rushed by mail or a check sent internal mail to store. She had no answers and I ask for a manager who she said was not available. She stated her manager name and she would call me back. I never received call back from her manager. On Febuary 15, 2022 I made 6 different calls to VLS call center in ********. None of the people I spoke to could connect me with a manager and they stated all managers were busy. I was offered another call back. I finally got a call fron *********************** who I called back 10 minu.etes later and left voice mail. I been calling from 2/17 up to 3/2 and leaving voice mails but she never calls me back. Her phone number is ************. VLS reprsenatives and store reps is not being held accountable for their actions. No one seems to care how they treat their clients. I do not think they have never issued a refund check and not planning on issing me a refund. I just want my refund and have my refund rushed to me or issue me credit at store.Business response
08/17/2022
Good afternoon,We are not able to release any information regarding ************************* to a third-party without first receiving a signed and notarized statement from the individuals authorizing such a release. The individuals who have made the inquiry have not provided this authorization. The signed and notarized statement can be mailed to: PLS Financial Services, *********************** One ************************, 36th Floor, *******, ** 60606.Thank you.Initial Complaint
02/19/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On 2/3/22 I cashed a check at PLS (my final check from previous employer) one week later I got a call from PLS stating that the check came back and that I needed to contact the company to resolve. I hadnt heard back from PLS for another week so I assumed that the issue resolved itself (as I had previously cashed checks there from the same employer) on 2/16/22 I received a call from a male representative stating that he was giving me a final notice and that I had 24hr to repay the amount for the check. I tried to explain to the rep that I had never received a first notice and asked if he contacted the company to see why the check came back. The male rep then proceeded to accuse me of theft and ask where else I was cashing checks. He stated that I was hiding something and that I was committing fraud. I asked the male rep if its company policy to accuse customers of fraud and theft prior to doing your own research through the company issuing the check. I refused to confirm my address to him and he got even more disrespectful towards me. I can pay the money back but they havent tried to call my former employer because I called them myself and asked if they received a call from PLS and I also explained the whole situation. The company that issued the check had a system outage that has lasted 2+ weeks so that could have been the issue. The check issuing company has not received any calls from PLS. I dont understand how you can do business with someone and expect to accuse them of all these things when you havent done your job. Im just wondering if this is the type of training they give to their reps. I also understand there are people that cash fraudulent checks however I am not one of them.Business response
08/17/2022
Good afternoon,We are not able to release any information regarding ******************* to a third-party without first receiving a signed and notarized statement from the individuals authorizing such a release. The individuals who have made the inquiry have not provided this authorization. The signed and notarized statement can be mailed to: PLS Financial Services, *********************** One ************************, 36th Floor, *******, ** 60606.Thank you.Initial Complaint
12/26/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On December 24, 2021 at around 1:30 PM to 2:30 PM, I entered PLS check cashing services At **************************************. Phone number ************. To cash a $10,000 cashiers check from **** of America, made out to me. I Call beforehand to make sure that they can Do the size of a check and they said yes they could no problem so I ask about the fees on a cashiers check and they said its 1% of the check and $1-$10 depending on how much the check is for. So I say awesome and I pay for my $40 Lyft to get to them at the address provided. Now, I come with my cashiers check from **** of America that has already been paid for by the woman who made it out to me. Then after waiting in line, because there were only two people working at the windows, I walk up to the Lady at the window closest to the line, a young hispanic lady. The other open window was 2 windows further down from me, close to the exit. And I hand my check to her along with my drivers license and instantly after seeing the amount it was for started acting weird and acting suspicious and I couldnt really put my finger on it. Now she asks me for her phone number and I give it to her. I also show her that Ive been messaged a couple minutes ago by her(the lady who made the check) and the teller says ok And walks away for five minutes on the phone with I dont know who, comes back And asks for the ladys address and my date of birth and my address. Then tells me that the woman didnt answer the phone which made me curious who shes been talking to then and she walks away again with the phone and talks out of hearing range And then comes back still on the phone but speaking Spanish in looking at the Czech speaking Spanish in back of the computer and she asked me for my Social Security number and then figures out that I Can speak Spanish and walks away then comes back and says the bank approved it and it will be $499. Because its Christmas Eve I had to for my kids I asked for a receipt and she said noInitial Complaint
11/22/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Pls has kept a hold on money for more than two months and everytime I call the right hand seems to never know what the left hand is doing. I've spoken to numerous supervisors who have also got no resolution to my issue. Not only have I provided every document the company and bancorp have requested of me but I faxed emailed to several emails and now I'm kicked out of my home because I am not able to use my money. I have 5 kids and this is ridiculous.Initial Complaint
11/08/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
November 4th 2021 9:20am PLS Check Cashing Ft W TX I had a check that was from an ***************** from death benefits of my father. It was of the amount **** dollars. I asked the lady to cash the check, knowing they would have to verify it by making a phone call to the insurance company. So, she dials the phone and spends 20 minutes on hold before telling me that it us going to be another 30 MI item of hold before being able to verify the check. She said she would make a copy of check and then call me as soon as she is taken off hold and verified the check. So I wait an hour outside in my care because she said it would be 30 minutes on hold. I figured that maybe it took l I need so I went back home to wait for call. At 3 hours after that,I start trying to call PLS and get hung up on, again and again. 5 hours after, I finally have someone pick up the phone. I ask if she had verified the check and why she never called. She said she was still on hold. Now I am wondering what the heck is really happening. Again, I wait 2 more hours and call back. Now she states that " uh, I wasn't able to verify your check". So,I now take my check to my ***** **** of America. But they have told me that my check has already been cashed at PLS!!! I don't understand how some employee would or could steal customers money by check. Please let me know what t o do. This is a lot of money for me. I now feel like this place is just laughing at how stupid I am for allowing them to just take my money. I am extremely upset and believe this young lady should be charged just like any other person would for theft or whatever, and get some type of punishment. It is not right. Why is this business even still open. I want my money that was left to me by my dead father who co.mitted suicide earlier this year. I feel so stupid.Business response
08/17/2022
Good afternoon,We are not able to release any information regarding *********************** to a third-party without first receiving a signed and notarized statement from the individuals authorizing such a release. The individuals who have made the inquiry have not provided this authorization. The signed and notarized statement can be mailed to: PLS Financial Services, *********************** One ************************, 36th Floor, *******, ** 60606.Thank you.
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Customer Complaints Summary
61 total complaints in the last 3 years.
18 complaints closed in the last 12 months.