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Business Profile

Payday Loans

PLS Financial Services

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for PLS Financial Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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PLS Financial Services has 78 locations, listed below.

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    Customer Complaints Summary

    • 59 total complaints in the last 3 years.
    • 16 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/31/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a money order that was damaged so I made a stop payment of it and asked *** to reissue the amount back to me in a check. The ** number was ********** in the amount of $1400. They told me it was mailed out to me in 01/06/2023 two months after the stop payment! I Never received it. I called their corporate office ********** 7 times, and they never get back to me. I want my money ASAP.

      Business Response

      Date: 02/10/2023

      We are not able to release any information regarding ******************************* to a third-party without first receiving a signed and notarized statement from the individual authorizing such a release. The individual who has made the inquiry has not provided this authorization. The signed and notarized statement can be mailed to: PLS Financial Services, ********************** *************************************************************************.

    • Initial Complaint

      Date:01/30/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1/4/2023 Date of my transaction.I paid ****** to ************* The apartments I paid for we no longer wanted to moved forward with application.I requested my funds back from merchandiser and they told me to call the card made the payment from.I called PLS dispute team and currently have a dispute open.I have sent over everything they need from me and I even picked up a replacement card They won't let me speak to a manager and I have been hung up in my face twice.I really want my funds back and I will never use PLS again.

      Business Response

      Date: 02/10/2023

      We are not able to release any information regarding ************************ to a third-party without first receiving a signed and notarized statement from the individual authorizing such a release. The individual who has made the inquiry has not provided this authorization. The signed and notarized statement can be mailed to: PLS Financial Services, ********************** *************************************************************************.

    • Initial Complaint

      Date:01/16/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/18/2018, I made 3 (three) money orders in the amount of $900.00 each which is the amount of $27,000 I misplaced the money orders while moving. While packing to move,I found them, I took them to a PLS currency exchange,I was told they couldn't track the money orders so they took copies and gave me back the originals, and was told they will get back to me, and it was said they can be cashed but I will lose value. I haven't heard from them since.Can yall please help me.? Thank You, *************************************** ************ **********************

      Business Response

      Date: 01/19/2023

      We are not able to release any information regarding ******************************* ****** to a third-party without first receiving a signed and notarized statement from the individual authorizing such a release. The individual who has made the inquiry has not provided this authorization. The signed and notarized statement can be mailed to: PLS Financial Services, ********************** *************************************************************************.

    • Initial Complaint

      Date:12/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Well I made a Money order on Nov 10,2022 for the amount of 200. I wrote down money order number but I lost the receipt I mailed the money order n never was received I thought it was just taking time because of the post office being short staff?? Person called me and asked if I had sent it told them yes , they never received it. Til this day. I went to pls located **************** where it was purchased and told manager I have the money order number but lost receipt can u check to see if cashed it wasn't I asked him then if I can get reimbursed he said no because I don't have receipt the most he could do is place a hold on it. To See if appears still hasn't. So I told him the time it was purchased n amount on that specific date n actually widrawl time I removed from my bank acct he saw all this n saids the only 200 money order was mine, but I can't get reimbursed I asked to check footage of the actual day of me buying money order but states they can't do that either it's either the receipt or nothing . So The money order is on hold n they won't help me with no means w proof to reimburse me, I called corporate ************* stated the same how can they stay with money that's not theirs?What can I do? I'm sending money order ************* acct so u can see I removed 200 from ATM the dugout store next door from pls check cashing on bluehill ave n then went n bought the money order for 200 .The fee for withdrawal is on their too 2.00.I called corporate office 1 855 856 **** 3 times on Dec 29,the went to pls on corner 3 nobody can help. Is this legal that they can keep my money even if I have proof . ? Please help. Money order was purchased at **** am .

      Business Response

      Date: 01/05/2023

      We are not able to release any information regarding *********************************** to a third-party without first receiving a signed and notarized statement from the individual authorizing such a release. The individual who has made the inquiry has not provided this authorization. The signed and notarized statement can be mailed to: PLS Financial Services, ********************** *************************************************************************.

    • Initial Complaint

      Date:12/14/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      * Date of occurrence 8/12/22 * Solicited by ******************* of ****'s *********** to seal driveway.* I was told 50% down was required.* $1,000 was provided by check #**** was given to ********************* Approximately 20 minutes later, received call from **** saying I would need to inform bank to cash the check, he had no checking account(s).* I went to the BBB website and found numerous complaints for various financial issues and workmanship.* Called our bank and confirmed the check had not been cashed and put a stop payment was put on the check.* I Called ******************* and informed him a stop payment was put on the check, no work was to be performed and to return check to us. **** was mad and hung up. * Received call from ******************* stating the check had been cashed anyway PLS ********************* was used.* Contacted our bank. Our bank stated that since no work was performed and that the individual had been notified that a stop payment was issued, our bank would NOT pay against the check. * The Ohio ************************* and the **** BBB were informed and complaint(s) filed.* We were advised to file complaint against PLS *********************.

      Business Response

      Date: 12/16/2022

      We are not able to release any information regarding ****** and ***************************** to a third-party without first receiving a signed and notarized statement from the individual authorizing such a release. The individual who has made the inquiry has not provided this authorization. The signed and notarized statement can be mailed to: PLS Financial Services, ********************** *************************************************************************.

      Customer Answer

      Date: 12/19/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********.

      I (*******************) am more than happy to draft an explanation to be notarized and forwarded to 

      the BBB. If we could please be provided who the notarized avadavat needs to be addressed to.

      As a side note, because of the holidays, it ma take me a little longer than a week, but it will be

      taken care of and provided.


      Sincerely,

      *******************

      Customer Answer

      Date: 01/23/2023

       
      Complaint: ********

      I am rejecting this response because: My wife ******* and I are requesting that you please reopen complaint
      #******** against PLS Check Cashing Services. We spoke with "****" 
      in your offices on Friday, January 20th, 2023 concerning this matter.

      Our reasoning for requesting that our complaint be reopened is that
      PLS Check Cashing Services has NOT done what they agreed they
      would do. 

      PLS's customer (******************* / ***************** Coating) had been informed 
      that a stop payment notification had been issued by US Bank prior to PLS 
      having cashed check number ****. Regardless, ************** knowingly
      presented the check with NO WORK HAVING BEEN PERFORMED and
      PLS cashed the check.

      The notes included by PLS in the original BBB complaint stated that PLS 
      would NOT be pursuing us in this matter and that the issue would be dropped. 
      We had also requested that our credit be corrected by PLS. This is also
      included in the complaint notes.

      Since that time, PLS has turned this matter over to ******** Collection Services. 
      This is validated by the attached collection notice.   

      If PLS does not immediately correct this matter, we will be pursuing this matter
      with the State ************************* and our retained legal firm.

      Sincerely,

      ****** And *****************************

      Business Response

      Date: 01/25/2023

      We are not able to release any information regarding ****** & ***************************** to a third-party without first receiving a signed and notarized statement from the individual authorizing such a release. The individual who has made the inquiry has not provided this authorization. The signed and notarized statement can be mailed to: PLS Financial Services, ********************** *************************************************************************.

      Customer Answer

      Date: 01/25/2023

       
      Complaint: 18574269

      We are rejecting this response because: Neither my wife ******* or I dealt with PLS Check Cashing Services at ANYTIME.

      ******************************* of ******************* called and notified us he had no bank account and he may not be able to perform the work. ************** stated he had NOT cashed our check.

      Upon receipt of ****************** call, a stop payment was immediately issued on check #**** by US Bank on 8/12/22. No work was performed. Although ************** was informed by phone that a stop payment was issued on the check and that the check was stopped, ************** still knowingly presented the check to PLS Check Cashing Services anyway.

      The complaint against PLS was filed on 12/14/22 because of PLS having filed collection efforts in this matter against us. On 12/16/22 PLS stated on the BBB website that they could not release any information concerning this matter without a signed release. Immediately following, PLS stated they were dropping the matter as noted with the BBB originally. Even though PLS did state they were dropping this matter, PLS still pursued collection efforts against us (collection notice provided to the BBB). This is why our complaint was reopened.  

      If PLS provides us in writing that they are dropping ALL collection efforts in this matter in both *******'s and ******'s name, as well as provide us written verification that any and all collection efforts by PLS and / or ******** have been dropped and removed from both our credit reports, then we are happy to provide PLS with a signed detailed affidavit specific to ****************** actions and PLS can pursue their customer, ******************************** 

      Sincerely,

      ****** And *****************************

    • Initial Complaint

      Date:12/05/2022

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am in a rehab facility (since my home caught fire) and my sister tried to take care of this issue for me.Trying to put a stop payment and get a duplicate money order/refund issued. The bottom portion of the money order has been destroyed. Called and spoke to manager at store, she informed us to take the money order in after explaining what happened to the money order and was told to take the money order in. Went into the store the next day located in *********** on ********** and was given to form (attached) and was told to call the number ************ since she said they could not guarantee getting a duplicate money order since the bottom was missing/destroyed. Dont understand why she did not tell me this on the phone. I called the 855 number and was told they were not sure what to do and they would have a district manager call us. A district manager called us (ironically from the same phone number of the location) and said he would look into it and call back. On Friday 12/3/2022 at 7pm the manager Latera from the store that we had already spoken to called (not the district manager) and left a voice mail. We called her back today on Monday and she said "too bad", could not get a refund since it was destroyed. When I was in the store she actually gave me the print out of the proof of purchase/screen shot (attached), which is very disturbing since I dont think I should have been given this HOWEVER very thankful since it is proof of payment that it was purchased. Your company received $392.83 for a money order that is not any good since it was destroyed and "someone" has the $392.83. Since there is so much push back on refunding the money makes us think that someone pocketed this money.The original money order is in hand, have the proof of the purchase/transaction from the store manager and filled out the form as needed and still told too bad. Something is very wrong with the whole situation. The money order was purchased on October 5, 2022. Per your form #5, the refund should be issued either after the 5 days of stop payment (which the store refuses to take and process the form/paperwork).

      Business Response

      Date: 12/06/2022

      We are not able to release any information regarding ******************************* to a third-party without first receiving a signed and notarized statement from the individual authorizing such a release. The individual who has made the inquiry has not provided this authorization. The signed and notarized statement can be mailed to: PLS Financial Services, ********************** *************************************************************************.

      Customer Answer

      Date: 12/08/2022

       
      Complaint: 18528339

      I am rejecting this response because:

       

      The employee and manager of the store did not abide by this legal  policy or follow the rules of releasing information from me to my sister when they gave her the transaction history print out that included a copy of my drivers license with all my information including my address, phone number, date of birth and social security number.

      They had no problem giving her my personal confidential information that could have been used for stolen identity without any notorized letter.

      Also they had no problem calling my sister on her cell phone yesterday discussing the problem and details with her. Again with no authorization that is now being requested. The person that spoke to my sister yesterday at 258pm. Her name is ***************************** and her telephone number that she called my sister from was ************.

      She told my sister she would call her back in 5 minutes. No follow up phone call was received.

       


      Sincerely,

      *******************************

    • Initial Complaint

      Date:11/20/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to the pls located on ******* and ****** in ************* ** on 20 nov 2022. The ladies at the pls was very unprofessional and refused to cash my check because they say I was being rude. Which I was not being rude at all one of the ladies asked what is the address where I provide services and I stated I didn't know the address of the place because he comes and picks me up and takes me home so I don't pay attention. They told me I needed to lv and they would not cash my check. I will never go to this pls store again and to be honest pls takes more than they give

      Business Response

      Date: 11/22/2022

      We are not able to release any information regarding ********************************* to a third-party without first receiving a signed and notarized statement from the individual authorizing such a release. The individual who has made the inquiry has not provided this authorization. The signed and notarized statement can be mailed to: PLS Financial Services, ********************** *************************************************************************

      Customer Answer

      Date: 11/23/2022

       
      Complaint: 18443946

      I am rejecting this response because if they want me to send a notorized statement then they need to provide the paper the notorized fee and the mailing fee.  If I am not able to do it online

      Sincerely,

      *********************************

      Business Response

      Date: 12/06/2022

      As a reminder: We are not able to release any information regarding ********************************* to a third-party without first receiving a signed and notarized statement from the individual authorizing such a release. The individual who has made the inquiry has not provided this authorization. The signed and notarized statement can be mailed to: PLS Financial Services, ********************** *************************************************************************.

    • Initial Complaint

      Date:11/15/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a proof from the ******** state treasurer forgery department. About money or should I say a check that was issue to me from them because some one had stole my check n cash it so I put n a calm n won my claim i went to pls. N cash my replacement check at ********** took it n didn't give me any notice or nothin

      Business Response

      Date: 11/22/2022

      We are not able to release any information regarding ******************************************** to a third-party without first receiving a signed and notarized statement from the individual authorizing such a release. The individual who has made the inquiry has not provided this authorization. The signed and notarized statement can be mailed to: PLS Financial Services, ********************** *************************************************************************

    • Initial Complaint

      Date:10/07/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm being over charge for paying my monthly bills on August 30 2022. My total bills was $1916.25 and was charged $2411.25. I have been in contact with ******* the store manager and she is aware of the error. No one is responding back to me, each time I stop by they keep stating they be in touch with me. Need help thanks

      Business Response

      Date: 10/17/2022

      We are not able to release any information regarding ************************* to a third-party without first receiving a signed and notarized statement from the individual authorizing such a release. The individual who has made the inquiry has not provided this authorization. The signed and notarized statement can be mailed to: PLS Financial Services, ********************** *************************************************************************.

    • Initial Complaint

      Date:09/12/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On8/10/19 money order numbers *********************,********** and ********** were cashed fraudulently by someone named *************************. These money orders were addressed to my landlord ORIPS, LLC and were never received.I reported the incident to the *************, CFS re# *********** when I found out my landlord never received my rent, on 9/4/19 and filed affidavits of Forgery or Alteration with PLS on 9/6/2019. Th ease affidavits were notarized and returned to the pls store #**** on ************ and I was never sent any correspondence concerning my claims. Since then I have called pls numerous times and they have stated they never received any documents concerning this issue and I have called hundreds of times trying to get an email address to correspond in writing and was refused any information on how to follow up with the main part of this Buisness as to complain and keep seeking the return of my monies. Subsequent to this because the way the theft occurred my landlord comes to pick up my rent or then I must bring it to him. Please help me get my money back it has been 3 years and this was how long the police said it might take but pls says they do not have my documents which is untrue. Not only did I bring them in but also to the second sore Ive been in contact with since the original store I bought them at closed.

      Business Response

      Date: 09/21/2022

      We are not able to release any information regarding ************************* to a third-party without first receiving a signed and notarized statement from the individual authorizing such a release. The individual who has made the inquiry has not provided this authorization. The signed and notarized statement can be mailed to: PLS Financial Services, ********************** *************************************************************************.

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