Complaints

This profile includes complaints for Four Seasons Heating, Air Conditioning, Plumbing & Electric's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Four Seasons Heating, Air Conditioning, Plumbing & Electric

  5701 W 73rd St Chicago, IL 60638-6213

  
• 

  Four Seasons Heating, Air Conditioning, Plumbing & Electric

  992 Saint Charles St Elgin, IL 60120-8441

  
• 

  Four Seasons Heating, Air Conditioning, Plumbing & Electric

  135 N Arlington Heights Rd Ste 180 Buffalo Grove, IL 60089-1782

  
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  Four Seasons Heating, Air Conditioning, Plumbing & Electric

  14017 Cicero Ave Crestwood, IL 60418-2150

  
• 

  Four Seasons Heating, Air Conditioning, Plumbing & Electric

  9934 S 76th Ave Ste B Bridgeview, IL 60455-2410

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a new Furnace and Air Conditioning installed in our home. The initial installation seemed very professional. There were several issues immediately post-installation in which the company was not as responsive as we would have hoped for, given the amount of money we spent and the fact that the new furnace was not operating properly. The attached letter we sent to the company will further explain the issue and the desired resolution.

  

  Business Response

  Date: 11/27/2024

  As of November 27, 2024, we have received the consumers complaint and reviewed Mr. ******** account. We are currently exploring all available options and will continue to work with Mr. ****** to resolve this matter. Once we address the consumers concerns and achieve a satisfactory resolution for all parties involved, we will update our response to this complaint accordingly. Thank you for your patience and understanding.

• Initial Complaint

  Date:11/14/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had four seasons install new furnace 11/2/2024 technician quoted over 14% interest rate based on 657 credit score, I have a credit score of 750 from transunion and also my bank *************************i tried contacting four seasons to have the loan for $6891 resubmitted to Service finance company **************************************************************. Tried reaching out to four seasons but no one will return my calls. I just want financing with the credit score I worked hard for.

  

  Business Response

  Date: 11/26/2024

  As of November 26, 2024, we have received the consumers complaint and are actively reviewing all available options. We remain committed to working closely with Mr. ******* to resolve this matter.
  We will update our response accordingly once we have addressed all of the consumer's concerns and achieved a satisfactory resolution for all parties involved.
  Thank you for your understanding and patience as we work through this process.

  Customer Answer

  Date: 11/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:11/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Return my deposit, they did NOT show up to complete work after it was scheduled.i would like my deposit returned

  

  Business Response

  Date: 11/26/2024

  We have received the consumers complaint and have reviewed the consumers account. We have attempted to contact the consumer to discuss her concerns and have left a message along with an email. We will continue to follow up and update the BBB accordingly with any additional information. Thank you

• Initial Complaint

  Date:11/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 8th at 12:45pm Four Season Heating serviceman was suppose to perform an annual cleaning and inspection. I'm 81 years old and I showed the serviceman downstairs to all three furnaces. Two of which aren't that old. After 4 hours of being in my basement. He had shut off my gas to my heat and told me I had a $20,000 replacement bill that all three furnaces had cracked heat exchanges. I have five carbon monoxide detectors in my home and prior to this service none of my detectors were ringing while my furnaces were operating and all were in good working condition. The serviceman said in order to turn my gas back on I had to buy three brand new furnaces there was no break out for the parts or an offer to make improvements on the furnaces. A manager called me and scared me telling me they would not turn on my gas until I made a payment to them. He admitted to my wife that he had scared me and offered my wife a discount of $2000 so instead of $20,000 they would turn the heat back on for $18,000. My gas is still off! It's freezing in my home! My wife has a reputable company coming on Monday to access the situation with our furnaces. I wanted a separate bill for replacement parts and the costs. They refuse to give us this they just wanted us to purchase new units that aren't that old for $20,000.

  

  Business Response

  Date: 11/19/2024

  Thank you for reaching out to us regarding this matter. We truly appreciate the opportunity to address your concerns. We understand how critical it is to have a fully functioning heating system, especially during the colder months, and we want to assure you that our top priority is the safety and comfort of all involved.
  During a routine maintenance visit on November 8, 2024, our technician, *******, identified defects in the heat exchangers of two of the three furnace units. Following standard safety protocols, the gas to these units was turned off to mitigate the potential risks associated with a compromised heat exchanger, such as carbon monoxide leakage. These precautions are taken to protect the health and safety of the occupants.
  To ensure transparency and accuracy, we have recommended a follow-up inspection by a senior technician. This additional review will either confirm the findings or provide clarity on the condition of the equipment. As part of our Heat Exchanger Guarantee, if the senior technician determines that the heat exchanger is not flawed, we will replace the unit with a new Lennox furnace at no cost.
   While we understand the inconvenience, we strongly advise against reactivating the system until repairs or replacements are completed for safety reasons. Our technician is available to explain the process in detail and offer guidance as needed.
  Additionally, on November 13, 2024, we responded to the customers request to address their concerns and ensure they were informed of the situation and next steps. For customers reference, we have included photos of the identified defects via email.
  We are committed to resolving this matter promptly and to the satisfaction of all parties. Should you have any questions or wish to schedule the follow-up inspection, please contact us directly at ********************** or respond to this email. We are here to assist and ensure a smooth resolution.

  Customer Answer

  Date: 11/20/2024

  Complaint: 22535492
  
  I am rejecting this response because: In regards to their response, it took them over a week and a complaint to the BBB to send the written information and pictures we were requesting. During this time we were without heat. It was in the 40's and 30's several nights and this caused issues in the home for us. We had to hire another company to inspect the furnaces, gave us photos and talked us through the entire inspection process right then and there. It took 30 minutes NOT 4 hours as it had taken Four Seasons and no explanation except $20,000 was needed for furnaces. We do not want to ever deal with this company again!
  
  Sincerely,
  
  **** And ********* *****

  

  Business Response

  Date: 11/27/2024

  We appreciate the opportunity to address your concerns and regret that you were dissatisfied with your experience. Regarding the timeline for providing the requested information and photos, we strive to ensure accuracy and thoroughness in our evaluations. While this may have taken longer than anticipated, our intention was to provide a detailed and comprehensive assessment.
  
  We understand that being without heat during colder weather is difficult and recognize the steps you took to resolve the issue. Each company has its own processes and standards for inspections, and we stand by the thoroughness and professionalism of our evaluation and recommendations.
  
  While we regret that we were unable to meet your expectations, we believe we acted in good faith and provided a fair and accurate assessment based on the condition of the furnaces. We consider this matter resolved and wish you the best in your future endeavors.

• Initial Complaint

  Date:10/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against:Four Seasons Heating and Cooling Complaint Summary:About a month ago, I hired Four Seasons Heating and Cooling to install a new furnace in my home in ******, ********. Shortly after installation, an inspector from the city of ****** found that a required aluminum or metallic-based tape was missing. This tape should cover all open grooves and corners of the furnace, ensuring no air escapes and that no internal parts are visible, as per city code.Problem Description:Since the inspection, I have called Four Seasons Heating and Cooling multiple times to request that they complete the job by applying the required tape. Despite my calls, I have not received a response or been given a scheduled appointment for a technician to finish the installation properly.Desired Resolution:I am requesting that Four Seasons Heating and Cooling contact me immediately and schedule a time to complete the job in accordance with city regulations.

  

  Business Response

  Date: 11/12/2024

  As of 11/12/2024, we have recieved the consumers complaint and have reviewed the consumers account. We are currently reviewing all options and we will continue to work with Mr. ***** on resolving this matter. We will update our response to this complaint accordingly after we are able to resolve all of the consumers concerns and have provided a satisfactory resolution for all parties involved. Thank you!  

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My thermostat was working ok but i needed batteries. The tech said my thermostat was broken after he put batteries in it. He replaced it with a one stage thermostat when I have a two stage furnace. They charged me $444 for the thermostat that online was only $36.00. It didn't work properly. I had to purchase another thermostat -- which only cost $62.00 and have someone else install it. The company did not credit the coupon I had. They did refund me $50 for the one coupon I had after several calls. The tech did not leave the box or the manual for the incorrect thermostat. I want to return it and at least get a refund for the thermostat. I will pay for the cleaning which was $139. I called and kept getting transferred to different people. The last person I talked to said the the $444 charge for the thermostat was the correct cost for the thermostat. It is not installed now and sitting on my table.

  

  Business Response

  Date: 11/12/2024

  We are writing to inform you that the issue raised in the consumers complaint has been resolved. Our offer was accepted by the consumer. We consider this matter closed and appreciate the opportunity to resolve it.

  Customer Answer

  Date: 11/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:10/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On @ 10/17/2024. We had a service call for Four Seasons to come out for yearly cleaning of the furnace to keep the warranty. Upon the arrival at @ 8:00am. a gentleman came in and inspected the furnace. He noticed the blower motor was dirty. He then stated no one ever told you about it needed to be cleaned. I said no. I get the cleaning done yearly and no one ever said anything about it. he then stated it would be an extra $199 to clean it. I said can you do it today. He said yes. As he proceeded I started to hear alot of noises, (pulling and tugging). I asked him what was going on. He stated the space where the furnace and water heater is was tight. I then ask well why dont you call for help. As I seen him struggling. I then call customer service myself spoken with a **** and explain to her what was going on as the gentleman was unequipped (no safety glasses, no ladder, ask me for a brush) and not experienced enough to handle the job. So after @ 12pm of all the struggle the job was somewhat completed in his eyes. I went on about my day to take care of my mom whom is in *************** just gotten out of the hospital with a wound 2 days prior to bathe her. No hot water. I went back into the closet to see if pilot was lit and immediately smelled gas, pilot not lit. Water tank fairly new. I immediately called them back. Another gentleman came out and immediately shut off the gas put some type of solution to see where it was coming from. He stated to me that the gentleman was a maintenance tech and was not suppose to touch the furnace. There was missing screws to furnace and water tank. He the informed his supervisor. I had had no response from no one. A claim was filed

  

  Business Response

  Date: 11/04/2024

  We have received the consumers complaint and have reviewed their account. We are currently reviewing all options and we will continue to work with ******** on resolving this matter. We will update our response to this complaint accordingly after we are able to resolve all of the consumers concerns and have provided a satisfactory resolution for all parties involved. Thank you! 

  Customer Answer

  Date: 11/08/2024

   
  Complaint: 22445198
  
  I am rejecting this response because:  I would like to reject the response from the business. The business owner has not reached an agreement with me and has stated in his conversation with me that he will not pay for damages/ etc. that were caused by his company.
  
  Sincerely,
  
  ****** ***** For ****** Peeler *****

  

  Business Response

  Date: 11/15/2024

  On October 2nd, Miss ****** ***** received an outbound call to coordinate maintenance on the furnace located at ****************************. During the call, she requested and scheduled an annual cleaning service for October 17th. She is not the owner of this property.During multiple conversations we were told she is the niece or daughter of Miss ****** ******
  At approximately 8:55 a.m., October 17th,Miss ***** called in to inquire about the specific details included in our furnace maintenance service. Our representative clarified the 31-point inspection checklist. During the inspection, our technician informed Miss ***** of the blower motors condition, noting it required additional cleaning due to significant buildup, which is outside the scope of standard maintenance. We did inform on last years maintenance 8/14/23 for her air conditioner that the blower motor needed to be cleaned and she declined.
  Miss ***** expressed concern, mentioning she held a 10-year warranty, and stated this was the first time she had been made aware of the blower motor needing specific cleaning. She resisted the additional cost and requested a concession, stating she was managing expenses for herself and her mother. Our representative offered a discount on the service and indicated a manager would follow up on her concerns. Please note since the installation of the furnace 9/10/19 there has not been any annual routine maintenance required per the terms and conditions of the signed contractual agreement between both parties.
  Later that morning, another representative contacted Miss ***** to review the service process. Miss ***** expressed frustration with past service experiences, asserting numerous previous issues with her furnace, though our records showed her history primarily involved air conditioning service calls.
  During this conversation, Miss ***** raised further concerns regarding the hot water tank and expressed reluctance to pay the discounted service fee, citing a request for additional financial assistance.The representative adjusted the service fee and clarified warranty coverage terms before sending the documentation to Miss ***** via email.
  Following this, Miss ***** reached out again and communicated that the hot water tank was not functioning, impacting her and her 90-year-old mothers access to hot water. The issue was escalated, with representatives working to schedule further service and alleviate her immediate concerns.
  Later that day, Miss ***** reported a gas odor and continued lack of hot water. A representative coordinated with our technical team to secure a service window for the evening. Additional calls were placed by Miss ***** with varied accounts of her family situation and ongoing issues with the service experience. Our representatives worked to address her concerns, ultimately authorizing a refund for her maintenance fee and offering to cover a nights hotel stay due to her expressed inconvenience.
  By October 18th, Miss ***** reiterated her demand for a new hot water tank, along with compensation for lost time and inconvenience. Our team maintained a consistent position on policy, explaining that we do not offer monetary compensation for lost time or personal inconvenience beyond our existing service offerings. However, we offered to send another technician to further assess her concerns with the hot water tank.
  On October 19th, a follow-up informed Miss ***** that her issue had been escalated to management, and she was offered additional assistance with temporary accommodations if needed. Miss ***** declined,indicating her intention to pursue formal complaints if the issue was not resolved promptly.
  Our last interaction took place the afternoon of October 28th the year where Miss ***** spoke with the owner of our company, Mr. **** ******, as well as his Executive Assistant, ******* *********. In that call, Mr. ****** did go over the order of events that had transpired and did ask Miss ***** what she was looking for. Miss ***** did state she wanted her furnace replace, she wanted $10,000 in pain and ************. Musial did let her know we would not be accommodating her request and we would respond accordingly to any further correspondence.
  Throughout these interactions, we took multiple steps to address Miss Beards immediate concerns and escalated service requests, including waiving fees, covering accommodations, and sending additional personnel as required. All interactions were documented to ensure clarity, consistency, and quality service. While Miss Beards case involved numerous requests and unique circumstances, our team consistently acted within policy guidelines to assist and provide solutions aligned with company standards. Regardless of the inconsistencies with the information given to Four Seasons by Miss *****.
  In conclusion,Four Seasons Heating, Air Conditioning, Plumbing & Electric have followed all proper policies and procedures while providing service to the above customer. We have made exceptions outside of our Terms & Conditions to ensure we are providing a fair experience to the consumer where all options given were declined. We have all signed documents and phone recordings available if necessary. Thank you for your time and consideration in resolving this matter.  

  Customer Answer

  Date: 11/26/2024

  Complaint: 22445198
  
  I am rejecting this response because: Hello: We are also still seeking any/all demands in the letter given to Four Seasons Heating and Air Conditioning. Didn't report the gas odor. A tech Armani came here on 10/17/2024 and found the gas odor, missing screws, stack loose, screws missing to furnace. He also advise us that ******** ***** was a cleaning technician. He should had never touched the furnace. I agree. I seen him struggling. That's when I called and reported when I heard the pulling and tugging as he was trying to get the blower motor out of the furnace to a Dani. The furnace and water heater are close together. They wasn't concerned about that. It was about the $$$$$. Now it took then 5 days to get this together. When all it was the pilot was out. The Plumber stated we needed a Burner Assembly Kit. More $$$$
  
  Sincerely,
  
  ****** ***** For ****** Peeler *****

  

  Business Response

  Date: 12/05/2024

  On October 2nd, Miss ****** ***** received an outbound call to coordinate maintenance on the furnace located at ****************************. During the call, she requested and scheduled an annual cleaning service for October 17th. She is not the owner of this property.During multiple conversations we were told she is the niece or daughter of Miss ****** ******
  At approximately 8:55 a.m., October 17th,Miss ***** called in to inquire about the specific details included in our furnace maintenance service. Our representative clarified the 31-point inspection checklist. During the inspection, our technician informed Miss ***** of the blower motors condition, noting it required additional cleaning due to significant buildup, which is outside the scope of standard maintenance. We did inform on last years maintenance 8/14/23 for her air conditioner that the blower motor needed to be cleaned and she declined.
  Miss ***** expressed concern, mentioning she held a 10-year warranty, and stated this was the first time she had been made aware of the blower motor needing specific cleaning. She resisted the additional cost and requested a concession, stating she was managing expenses for herself and her mother. Our representative offered a discount on the service and indicated a manager would follow up on her concerns. Please note since the installation of the furnace 9/10/19 there has not been any annual routine maintenance required per the terms and conditions of the signed contractual agreement between both parties.
  Later that morning, another representative contacted Miss ***** to review the service process. Miss ***** expressed frustration with past service experiences, asserting numerous previous issues with her furnace, though our records showed her history primarily involved air conditioning service calls.
  During this conversation, Miss ***** raised further concerns regarding the hot water tank and expressed reluctance to pay the discounted service fee, citing a request for additional financial assistance.The representative adjusted the service fee and clarified warranty coverage terms before sending the documentation to Miss ***** via email.
  Following this, Miss ***** reached out again and communicated that the hot water tank was not functioning, impacting her and her 90-year-old mothers access to hot water. The issue was escalated, with representatives working to schedule further service and alleviate her immediate concerns.
  Later that day, Miss ***** reported a gas odor and continued lack of hot water. A representative coordinated with our technical team to secure a service window for the evening. Additional calls were placed by Miss ***** with varied accounts of her family situation and ongoing issues with the service experience. Our representatives worked to address her concerns, ultimately authorizing a refund for her maintenance fee and offering to cover a nights hotel stay due to her expressed inconvenience.
  By October 18th, Miss ***** reiterated her demand for a new hot water tank, along with compensation for lost time and inconvenience. Our team maintained a consistent position on policy, explaining that we do not offer monetary compensation for lost time or personal inconvenience beyond our existing service offerings. However, we offered to send another technician to further assess her concerns with the hot water tank.
  On October 19th, a follow-up informed Miss ***** that her issue had been escalated to management, and she was offered additional assistance with temporary accommodations if needed. Miss ***** declined,indicating her intention to pursue formal complaints if the issue was not resolved promptly.
  Our last interaction took place the afternoon of October 28th the year where Miss ***** spoke with the owner of our company, Mr. **** ******, as well as his Executive Assistant, ******* *********. In that call, Mr. ****** did go over the order of events that had transpired and did ask Miss ***** what she was looking for. Miss ***** did state she wanted her furnace replace, she wanted $10,000 in pain and ************. Musial did let her know we would not be accommodating her request and we would respond accordingly to any further correspondence.
  Throughout these interactions, we took multiple steps to address Miss Beards immediate concerns and escalated service requests, including waiving fees, covering accommodations, and sending additional personnel as required. All interactions were documented to ensure clarity, consistency, and quality service. While Miss Beards case involved numerous requests and unique circumstances, our team consistently acted within policy guidelines to assist and provide solutions aligned with company standards. Regardless of the inconsistencies with the information given to Four Seasons by Miss *****.
  In conclusion,Four Seasons Heating, Air Conditioning, Plumbing & Electric have followed all proper policies and procedures while providing service to the above customer. We have made exceptions outside of our Terms & Conditions to ensure we are providing a fair experience to the consumer where all options given were declined. We have all signed documents and phone recordings available if necessary. Thank you for your time and consideration in resolving this matter.  

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Four Seasons installed a new A/C unit Just over 5 yrs. ago, I have been haveing problems after the 2nd year and up to date my A/C is not working as it should, the day of install they dropped the unit out of the truck I contacted my *** right away sent him pic. he wasn't concerned. after some time A/C was not blowing cold air they couldn't find the problem to find out a few months ago my unit was over charged with Freeon which put alot of stress on the compressor, this last top technitian of theirs came out last week and found the piston which is this tiny ball like thing that goes into this other thing that circulates the air was on the floor not where it was supposed to be and it was the wrong one, so installers never put that in. months of back and forth they started with they wanted to charge me ******* for a new compressor, then went to ******* then 4500 then ******* now since I had told them i know the compressor is 10 yr warrenty w/Lennox they or I am not paying for the compressor, so now they want to charge ****** for labor to install the compressor, but still don't know for sure it's the compressor, they want all the money up front before they even schedule my service call, not to mention i had taken so much time off work unpaid for them to accomplish nothing, this company is a fraud, they are gauging people financially and not doing the jobs correctly. I need my A/C fixed and they need to take responsability for their poor installation. This goes on much longer there is much more involved If i can speak to someone with BBB. I do not want to see other people go through this I know they are already just by some of their reviews looks like im in the same boat as some others. I paid them ****** last week and they were supposed to come Thursday between 10-1:00 they just never showed. Now i'm being told they won't schedule my appt. until i pay the other ****** this is unfair that i am paying for their mistakes.

  

  Business Response

  Date: 10/11/2024

  Thank you for bringing this matter to our attention. We have conducted a comprehensive review of the consumer's complaint and account history, dating back to June 6, 2019. We appreciate the opportunity to clarify this situation. The unit in question was installed on June 11, 2019. We did not receive any requests for annual maintenance or service calls until June 2, 2022. Our terms and conditions stipulate that consumers must maintain their annual service to keep their warranty in good standing and to ensure the unit operates according to manufacturer specifications. Despite the consumer's lapse in adhering to these terms, we chose to honor the warranty as outlined in the contract. During the visit on June 2, our technician found that the condenser was entirely clogged with debris, which we addressed at that time. On July 3, 2023, during a subsequent annual cleaning, we discovered the filter was incorrectly installed and made the necessary correction. However, the system continued to experience cooling issues, and the consumer declined further repairs or troubleshooting. A follow-up visit was proposed, but the consumer indicated that their son would inspect the unit, as it had been functioning inadequately since installation even though we advised against this. On July 22, 2023, our technician added five pounds of refrigerant and noted that the system was missing an orifice.Following a service call on August 26, 2024, our technician found the filter was dirty and diagnosed a faulty compressor, as the compressor was not pushing refrigerant. On September 6, 2024, it was confirmed that the unit was slightly overcharged. The consumer was quoted $1,751 for compressor replacement, as the five-year parts and labor warranty expired on June 11, 2024, and the manufacturer's warranty did not cover labor costs. This initial offer was declined, but we later proposed to share the cost, which was also rejected. Ultimately, the consumer accepted our offer, and the repairs were completed as of 10/9/24. The consumer has since expressed dissatisfaction with our services and requested reimbursement for all funds paid. We are currently working with the consumer regarding her complaints from the recent date of service on 10/9/24 and will update the BBB accordingly after our internal review is complete. Thank you for your understanding.

  Customer Answer

  Date: 10/21/2024

   
  Complaint: 22357448
  
  I am rejecting this response because: There is a lie, no one ever said my son would inspect the unit, my son is not an HVAC guy he only told the guy the unit outside was off balance as he put his level on it and saw it was sunk a bit on one side he showed the technition. I did my clean and checks up until this last year as i was affraid of them touching it anymore as it was always 6 hrs. they were at my house, I was only late this year and I only did it because the unit outside was just getting louder and louder so i had no choice but to get them out to fix the unit THEY installed and dropped out of their truck the day of install. Also they are lieing that my filter was dirty and clogged, I have the washable filters that my son handles every year, last year we tried the store bought disposable ones and they tried telling me because of those the air wasn't pushing through, yet to find out this year their installers never put the orfis in which is what circulates the air, + the overcharge they did, they also had some other missing parts some caps of some sort they didn't put on. this company does not have educated installers/service men how could they have over charged my unit almost 5 lbs? too much was wrong at time of install and the comressor faulty had nothing to do with a clean n check, not being done, it had to do with their poor installation. I advised them I won't know how my unit is working until next summer when I have to run it when it's hot out, it's been in the 60's and mid 70's my house has been too cool inside for me to turn the A/C on. So i will have to have them back out next season. All at a stand still at this point.
  
  Sincerely,
  
  **** *********

  

  Business Response

  Date: 10/22/2024

  Thank you for your continued assistance regarding this matter. After careful consideration, we would like to clarify that we will not be taking any further steps toward a resolution beyond our previous offer. We stand by our agreement to share the cost of the compressor replacement, which the consumer accepted and paid for. As outlined in our earlier communication,we conducted a thorough review of the consumer's complaint and account history dated back to June 6, 2019. Here are the key points that support our position:The unit was installed on June 11, 2019, and we did not receive requests for annual maintenance or service calls until June 2, 2022. Our terms and conditions clearly state that consumers must maintain their annual service to keep their warranty valid and to ensure proper unit operation. Despite the consumer's lapse in maintenance, we chose to honor the warranty as stipulated in the contract. Our technicians findings during service visits indicated issues, including a clogged condenser and a filter that had not been replaced correctly, which we addressed. The consumer declined further repairs and troubleshooting despite our recommendations, opting for their son to inspect the unit, even though we advised against this. Following a series of service calls, a faulty compressor was diagnosed, and a quote for $1,751 was provided.The five-year parts and labor warranty expired on June 11, 2024, and the manufacturer's warranty did not cover labor costs. After declining this initial quote, we offered to split the cost purely out of good customer service, which was ultimately accepted by the consumer, and the repair was completed on October 9, 2024. Given that we have explored all fair and plausible options regarding this complaint and have fulfilled our obligations under the terms of our agreement, we believe the matter is resolved. We kindly request that this complaint be removed from our records. Thank you for your attention to this matter. 

  Customer Answer

  Date: 10/23/2024

   
  Complaint: 22357448
  
  I am rejecting this response because: With this comment:The unit was installed on June 11, 2019, and we did not receive requests for annual maintenance or service calls until June 2, 2022. - the unit was fine till they came out 2023 and they still didn't know the orfice was missing untill now 2024 and that is what circulates the air per their service guys. so has nothing to do with a filfer. and that is when they instead overcharged the unit and spent 6 hrs. at my house, they were out multiple times in the last few years, and never found what they found this year, compressor wouldn't have broke if they new what they were looking for, and also as far as the unit sagged on the one side, they don't check that either on clean n checks. They still hadn't fixed that either.

  My son inspecting is a lie, I already explained that.   For the part - I had called ****** myself and the compressor is under warrenty for 10 yrs. they were wanting to charge me ******* and they didn't know it had a 10 yrs warrenty? i found that hard to beleive, they are in the business they know what the parts warrenties are, so this response they are leing again. I have nothing to lie about here, I can go somewhere else but this was what they broke and they had to fix. Another lie is I did not agree to pay for the labor of ****** I had no choice as they said if I didn't pay it upfront they were not coming out to fix it, so that was against my will for them to fix what they broke. at this point they have told me they are keeping the claim open till next season to be sure it's in good working condition and they gave me a free clean and check next season to make sure. so we'll see if they stand by that, as it's been nothing but them telling me no notes, no notes they have no notes. BBB please I'm doing this so this company does not get the good rating as they do not deserve it, they are not nice people and don't take responsability for their actions. I can see in the reviews I am not the only one. But I will take this to my county because I hate to see our little town get gouged by people like this.  Dirty Filter again is a lie, i already commented on that lie too. the orfice missing and the unit being overcharged is what broke the compressor and their service men all agreed.
  I'm actually afraid of having them touch it again.

  you may close this and I hope this will affect their rating.

  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/1. Tech came and looked at my ac, saw I had R22 coolant and told me there was nothing he could do to fix it. New Ac was installed same day. 9/12. Heard humming noise coming from new unit right before it turned on. 9/14. Found out my air filter was filthy and could have been the reason my ac froze in the first place. 9/19. Quality check found install didnt use the right breaker for unit. He confirmed that a dirty filter could have caused old u it to freeze and could have made new unit make that sound. **************** put in claims for me bc I feel like I was mislead into buying a new unit without being given options to fix my old unit. My old unit wasnt properly checked (tech is saying he saw my air filter) if this happened there would have been a discussion about it and there wasnt. If I knew about the air filter and R22 I would have found another company and gotten a quote to fix it. I am not satisfied and I dont trust this company. I believe I am owed a partial refund.

  

  Business Response

  Date: 10/03/2024

  We are writing to inform you that the issue raised in the consumers complaint has been resolved. On September 30th, 2024, we added a total of 8 years of free maintenance to be honored on Ms. ********** air conditioning unit. Our offer was accepted by the consumer. We consider this matter closed and appreciate the opportunity to resolve it.

  Customer Answer

  Date: 10/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Four Seasons to have my vents cleaned last Thurs 9/12, the tech, ******, was great and I was really happy with that service. He recommended I also have my furnace cleaned/serviced so I had a follow up appt scheduled for those services a couple of days later on Sat 9/14. After that tech left my AC no longer worked. I called back on Mon and they sent a tech out to diagnose the issue and he determined I needed a whole new AC unit, which cost over $7K. They agreed to apply some of what I had already paid to the total cost which I appreciated and the installation was completed that same day, but when those techs left, my AC still did not work. Then they had yet another tech come out who determined my blower motor was inoperable and replacing it would cost an additional $1,400 but the tech said he'd recommend they give it to me for free bc of everything else. I was contacted by customer service who filed a claim for me and said it would take a day or two to hear back. I was then contacted again yesterday and was told they'd do it for free, again very much appreciated, and they sent someone out to do the install. When the final tech arrived he determined that the tech from Sat 9/14 who cleaned my furnace put the blower motor back in the wrong way which caused my AC to not work, so I essentially just spent an additional $6k when I really did not need to bc of one techs negligence and another techs inability to correctly diagnose the issue. So just to sum it up, my AC worked perfectly fine before calling Four Season, worked perfectly fine after having my ducts cleaned, and was then forced to spend another $6K for something I would not have needed if the tech had done their job correctly. I'm not a wealthy person, that $6K was a big hit and I only paid it bc I was told it was necessary.

  

  Business Response

  Date: 10/03/2024

  As of 09/19/2024, we have received the consumers complaint and have reviewed Mr.Rosenbergs account. We are currently reviewing all options and we will continue to work with Mr. ********* on resolving this matter. We will update our response to this complaint accordingly after we are able to resolve all of the consumers concerns and have provided a satisfactory resolution for all parties involved. Thank you!