Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beal properties took $395 from my girlfriend as a "administrative fee" that was to be refunded if we did not move forward with an apartment rental.We did not move forward with the apartment, they have kept the $395 becasue my girlfriends bank in ****** cannot process the credit charge back onto the credit card.Beal Properties will not let us use a different account for the refund, or write a paper check. They are not offering any ways to collect her money back. They are holding the money and telling us to contact the bank. The bank is telling us there is nothing they can do and to contact Beal Properties.The bottom line is Beal Properties still has her $395 and will not offer any alternative solution when they seem pretty easaily accomplished by one of the two ways listed above.

  

  Business Response

  Date: 11/06/2023

  ********************,

  We can understand how frustrating this must be for ************************************, as it is for us. We would like nothing more than to help to get her money back. Unfortunately, what **************** may not have shared with you is that instead of simply asking us to refund the money, she decided to tell her bank that her original transaction was fraudulent. Once that was done the money was removed from our account and returned to her bank making the quick electronic process to reverse the transaction no longer available to us. Since the money is actually no longer in our account, we have no way to write her a paper check.
  
  Because **************** reported the transaction as fraudulent, her financial institution is holding the funds pending their internal investigation. That is the reason we asked her to contact them, in the hope she would be able to retrieve the money more quickly. Her bank will most likely release the funds to her, but if they are released to us, we will immediately reverse the transaction for her, or write her a paper check. Until then, we both are stuck waiting until Ms. ******* bank decides what they want to do.

  Customer Answer

  Date: 11/09/2023

   
  Complaint: 20822056
  
  I am rejecting this response because:

  This transaction was not claimed as fraudlulant by *****************. Beal Properties nor the bank has said this in numerous communications. I would like to know how **** Prperties came to this assumption. Really just proves they are willing to lie to not be held accountable for terrible customer service as shown on their numerous negative ****** reviews.

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 11/21/2023

  We provided documentation of our attempts to refund on 11/10 and received no further communication regarding this issue.

  Customer Answer

  Date: 11/22/2023

   
  Complaint: 20822056
  
  I am rejecting this response because:

  Beal properties lied and fabricated a story about **************** claiming the charge was fraudulant which is a blantant lie. Beal properties has FINALLY reached out in an effort to pay **************** back via check.

  
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 11/27/2023

  ******************** has submitted these complaints on behalf of a third party, and it's unclear why BBB is accepting them in this manner. Additionally, multiple efforts were made to refund the payment, but they were consistently denied due to being flagged as fraudulent. Both the company and the affected party have evidence supporting this. It's possible that ******************** may not be aware of these details since he is acting as a third party.
  The primary objective was never to withhold the individual's funds. We have shared relevant documentation with the actual person affected by the issue and made sincere attempts to assist throughout the process. As a gesture of good faith, we have issued a refund check. We believe BBB should consider this case closed, or they can contact me directly for further clarification. The amount of time spent addressing an issue that was not our fault has been excessive.

• Initial Complaint

  Date:08/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I inspected my unit from Beal Properties prior to rent it, I complained about the hot water pressure which was very low. I was promised that problem will be solved before my move in. However, it was not fixed before and it was not fixed after. They tried, but it looks like it will be more expensive than just hire some contractors to clean these old water pipes. Since I did not want more contractor visits, based on MUN. CODE CH. 5-12-110(f) section 4, I asked to just to lower my rent by $50. The request was not approved. On the contrary, at the annual renewal they increased it by $100, becoming one of the pricier small studios around. However, the conditions and the maintenance of the building do not reflect this price. I am asking for an adjustment of monthly rent according to the offered conditions.

  

  Business Response

  Date: 09/05/2023

  We replaced the pipes and resolved the concern. If you are still experiencing issues with your hot water pressure, please contact our office and we will handle it immediately! Thank you!

  Customer Answer

  Date: 09/21/2023

  Complaint: 20493058
  
  I am rejecting this response because: The anonymous response from the business is not true. Problem was not resolved and it will remain unsolved like many times before. All we can get are just promises that would not be fulfilled. Only rent increases and not a dime spent for decent living. I will move as soon as I can. 
  
  Sincerely,
  
  ***********************;       

  

  Business Response

  Date: 09/21/2023

  We did replace the pipes and sent a water pressure technician to resolve the issue. We sent a follow up email to confirm everything was taken care of, but we did not receive a response. Our priority is to make sure we resolve this maintenance request immediately and to your satisfaction. Your Administrative Property Manager is reaching out to you.

  Customer Answer

  Date: 09/23/2023

   
  Complaint: 20493058
  
  I am rejecting this response because my hot water pressure is still not normal and it is like this for almost a year. I asked for a rent discount according to MUN.CODE CH. 5-12-110(f) section 4 , but instead I was "rewarded" with a rent increase. If they want a high rent, they should provide a same level of condition.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a lease with Beal Properties on Jun 3rd and moved in shortly after. The unit rented was not the one I was shown, and I was wrongly told that the unit would be identical. Upon arriving to the unit we discovered multiple issues. The door is mounted improperly, and cannot be closed or locked. The window is improperly sealed, leading to an infestation of mosquitos. The ** unit is in poor condition and needs to be serviced. I brought these concerns to management and they were not addressed. In early July before 4th of July I noticed a rat in my apartment. I was told this issue would be dealt with. The hole was sealed but the building has yet to be secured. The construction has left the windows permanently opened on the first floor of the building, which is where the rats are coming in from. After more than a month of rats invading the apartment I called my own exterminator. The exterminator came and confirmed my suspicions: the building is not secure. There are holes throughout the hallway where the rats have crawled through. Because my door is STILL improperly mounted the rats are able to enter through the front door into my room. The rat issue has yet to be resolved, and as of just a few hours ago the rats (3 rats) were in my apartment. Other problems plaguing the building are:broken elevators, one of the elevator doors is far too heavy to safely operate and is a safety hazard to tenants. Trash has repeatedly piled up in the alleyways and has not been properly serviced. Before signing the lease I was not made aware that ANY renovations were to take place in the building. Construction takes place almost every day without warning. I have asked management repeatedly to warn tenants at least a day before extensive all-day construction is to occur. Every request I have made to management has been ignored, and my health is at risk living in this building.

  

  Business Response

  Date: 08/28/2023

  We have offered to let this tenant out of their lease.

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told directly but a leasing agency they work with that an administration fee of almost $1,000 I had to pay to apply for an apartment was refundable. He told me twice it was refundable if I was denied application and that he called **** to confirm this. However they emailed me today to say I will not be getting this money back even though I was denied. They are clearly money hungry and a slimy business who cares more about milking money out of applicants than providing people with fair housing. Almost $1,000 just to apply to an apartment is an outrageous especially if non refundable. I will be advising anyone considering them to do it. And I will be letting everyone I meet to stay far away

  

  Business Response

  Date: 07/19/2023

  We have provided the tenant with a refund.

• Initial Complaint

  Date:06/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a returning tenant of **** - rented from them back in 2016-19. October 2023 I mived into current place. *** lived with constant noise disturbances since the beginning of which I placed several complaints all going unresolved. I sleep with noise cancellation headphones- made them aware of this, Im digressing on this matter. However, this week my bicycle that has been stored in their storage room since Ive moved in was found vandalized. Missing a front tire/ the combination lock as well. I attempted to make contact with my my bike **************** Day] room was locked, its only been accessible to employees doing renovations to the building. But Wednesday the room was open, I go in to get my bike to find it as such in the picture included. The worst part of this entire experience has been the way **** employees have handled it. ***** / Britany have not only failed to aid in reason and remedy but they have been rude in response as well. *** had to pursue phone conversations because they refuse to initiate after *** left voicemails, which is have been stressful and only add to an already tense situation. Ive filed a police report- insurance deductible is more than cost of damage. I simply asked them to replace the tire/lock that someone [they have cameras to see who that *** be] in their secured building has vandalized. They have met me defensively, refusing to help, and tonight refusing to direct me to upper management, who *** be able to provide me best practice as a paying tenant. Zero compassion, and ability to problem solve, insuring tenants are happy and when violated, the matter is taken seriously. This is such a frustrating experience, made worse by people who lack concern for the very people who employ them. Make it, make sense. All I want is my bike back, is that too much to ask?!? ????

  

  Business Response

  Date: 06/05/2023

  The bike was stored in an unsecured area and we are not responsible for lost/stolen personal items. We sympathize with how stressful this must be for the tenant, and our team (including Britany from upper management) has advised the tenant to take the appropriate steps by contacting the police. We want to help the police with their investigation and have the footage saved for the detective.

  Customer Answer

  Date: 06/06/2023

   
  Complaint: 20137452
  
  I am rejecting this response because:
  It is false- the bike room was secured as shown in my text response to your maintenance man for the property. I had no access.
   Verified by every person I have spoke with as well. A police report is on file, as well. 
  Sincerely,
  
  *************************

  

  Business Response

  Date: 06/07/2023

  Good morning, ****
  
  We received your BBB update. We understand that you felt the room was secured and we apologize for any miscommunication and stress. That room was not meant to be accessible to tenants and there must have been a mix-up. As an act of good faith, we are crediting your account a total of $140, as requested. We hope this restores your faith in **** and we look forward to providing you with an exceptional renting experience. Please let me know if you need anything else.
  
  Thank you!
  

  Customer Answer

  Date: 06/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to resolve a noise disturbance issue with my property management company, Beal Properties, the last few weeks but it has been unresolved. I had contacted law enforcement and was advised noise disturbance of this nature should be handled by property management. The situation is all hours during the day and all hours at night, the noise coming from their apartment is unbearable. Its constant banging on their floor (my ceiling), very hard stomping, throwing stuff on their floor (my ceiling) and constantly moving furniture all the time. Its gotten so bad that on weekends, I will take a blanket and pillow to my car and just sleep on my backseat just so I can have peace. I pay $1,290 a month for rent and I should not have to do that. Its not normal background noise coming from their apartment. This all started when the tenants boyfriend moved in two months ago, which Im not sure if he was even added to the lease agreement.I have proposed to Beal Properties moving to another apartment due to constant noise but have received no follow up or effort to follow up with me about that. At this point, I would even ask the property management to end my lease early without penalty to me and let me leave this apartment within reasonable and adequate time to find other living arrangements. This has caused me so much distress and very sleepless, restless days and nights. I cannot get adequate sleep or rest in my apartment which has impact my day to day and overall mental and emotional health. I hope there is a solution and a way out of this problem. Thank you for any assistance you can offer.

  

  Business Response

  Date: 04/26/2023

  We have been responsive to all tenant concerns and have taken the appropriate steps with the units that were reported for causing the disturbance. Our office is reaching out today to send over lease options for review.

• Initial Complaint

  Date:03/16/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in to a recently renovated ***** property and had attempted to set up WiFi in my apartment. When ******* had arrived on site they informed me they could not set up WiFi because the data box for the building was not installed. I have attached a photo of where the data cables are being stored below, the ******* tech and I had to search for this room and it was left unlocked which was another concern of mine. I brought this to the attention of the property manager, after some back and forth she assured me a work order had been placed for ******* to come to the building to add the data box but could not provide a date of install. While I understand that this is being allegedly taken care of, I am still unable to get ****. It has been 2 weeks since I moved in and 1 week since this issue was first brought to the attention of the property manager. I work from home and this has caused major issues with my job. I was told the building was move in ready, which would in a modern stance, include being WiFi accessible. I am concerned that this building will not have WiFi accessibility for some time due to the location where the data cables are currently being stored (an un-renovated garden apartment) and feedback from the ******* tech stating that the construction site is clearly not complete and ******* most like wont be able to complete their portion until the construction is 100% finalized. I am also concerned that there has not been an install date provided by ******* to the property office. Overall this move in experience has been very frustrating, and I am disappointed in how this all has been handled.

  

  Business Response

  Date: 03/20/2023

  We were made aware of the issue last week and since then we have been actively working with the internet provider to expedite the work they need to complete.

  Customer Answer

  Date: 03/28/2023

   
  Complaint: 19612580
  
  I am rejecting this response because there has not been a solution to the issue. as stated in my complaint, i am not confident this issue will be resolved in a timely manor. I have been in this unit for a month and have not been able to use WiFi. I am being told this is being worked on but have yet to receive a data box install date or any update on when this issue will be resolved. 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've reached out to Beal Properties for over a year regarding repairs. I've let them know that they're violating my rights as tenants for failing to maintain stairway, interior walls or ceilings in sound condition and good repair as well as to maintain windows. These defects have been getting worse and worse. It is damaging my personal belongings and the falling bricks are threatening the safety of my dog. Beal Properties still have not made any repairs and are demanding full rent.

  

  Business Response

  Date: 08/05/2022

  We offered to let tenant out of lease. Tenants are exercising their rights under the ordinance and we are working them. Manager is working with tenants directly to come to a resolution.

• Initial Complaint

  Date:06/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aside from a whole host of neglectful behavior, the washer and dryer explicitly state $2.95 on each machine but Im overcharged each time. When doing to loads on two different machines the charge doesnt show individually on my bank statement. Instead it charges me on my bank statement $10 which is $4.10 over.

  

  Business Response

  Date: 07/12/2022

  Your bank will place a HOLD on your account greater than the amount to purchase one or multiple items in a single vend transaction. This HOLD amount will be updated to reflect the actual transaction amount within ***** hours depending on the policy of your bank. Your final charge amount will be only for items vended. Any questions regarding your banks policy on account holds should be directed to your bank.