Complaints
This profile includes complaints for CYM Living, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 177 total complaints in the last 3 years.
- 50 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contact the office on July 17 or ****************************************************************************************************************************************************** I did not notice that the bottom part of the refrigerator was not working until the ************************************ saying that the freezer part is working after the fan was replaced on the prior visit from maintenance however the bottom part is not wrong on a Saturday 7/27 I called I was told this takes 3 days. I contact the office again that even nothing so I contact the office again on Monday 7/29/2024 I was told someone was coming that day nothing happened. I contact the office again today which is 07/30/2024 I was told tomorrow is the deadline for none working refrigerator which cym provides because this company chose to provide their own appliances, the appliance should be fixed in a timely manner which from the time I placed the order until now everything in my refrigerator has been thrown away due to non compliance from CYM living this is a discomfort to me and my child. I asked for a call from the property manager I have not heard back from him or anyone else. This is a much disrespect for the tenant.
Business Response
Date: 07/31/2024
Good afternoon, we apologize for the inconvenience this has caused, our records indicate the refridgerator was repaired.Customer Answer
Date: 07/31/2024
Complaint: 22065883
I am rejecting this response because:
Sincerely,
*************************Business Response
Date: 08/01/2024
Our Maintenance manager vistied your unit and confirmed the refridgerator is cooling properly. He also spoke with you and confirmed the appliance was repaired yesterday and that its working fine.Customer Answer
Date: 08/05/2024
Complaint: 22065883
I am rejecting this response because:
Sincerely,
*************************Business Response
Date: 08/14/2024
Our field team has advised that a new refridgerator has been delivered to your unit.Initial Complaint
Date:07/29/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My problem is with the unfulfilled maintenance requests. CYM-Living bought the ********************** in ************** about 1-1/2 to 2 years ago.Since then the property management has gone down hill. There are multiple residents here that are not getting things fixed. I myself, submitted a maintenance request that was accepted back on 4/16/2024. My central air unit had stopped working. Over the course of a few weeks I kept reaching out to the property manager to get a status on when it'll be fixed. At first the lady said they were going to replace the central air unit. After that, communication went silent. Once about every other month I would get a reply via text that someone was coming by to fix the ac unit. As of this writing on 7/29/2024, my central air has not been fixed. It's three and a half months into this ordeal, and no action has been taken, and this has been after multiple attempts of trying to get ahold of someone at the property. I've left voicemails, texts, and tried submitting 2 more maintenance requests regarding this situation. I have even recently submitted a complaint form with the ****************************** about this situation. When it's 80 to 90 degrees outside on a daily basis, it gets to be pretty miserable in this apartment.All I want is to have my air conditioning fixed. This problem actually persisted earlier as winter was winding down. The heat had stopped working. Their solution was to use emergency heat. Which did work, but that also jacked my electric bill ***** stated before, I'm not the only one around here that is fighting to get things fixed. Seems to me CYM-Living buys these properties and jacks the rent up but doesn't put any money back into the property. They imposed a $100 water fee and $10 trash fee which we never had before while living here. That on top of rental price increases I'm paying $300 more a month with CYM than the previous property management (*****).CYM-Living = Slumlords in my perception.Business Response
Date: 07/31/2024
Good afternoon, we have forwarded your information ot our field team for review and follow up. We apologize for any inconvenience you may have experienced.Customer Answer
Date: 08/03/2024
Complaint: 22060543
I am rejecting this response because: Until I actually receive a response from somebody via a phone call or reply to my voice mails messages and texts, then I don't believe anything will be done about it. Obviously it's been over 3-1/2 months that this has been going on, so it appears fixing problems around the complex isn't much of a priority for CYM-Living.
Sincerely,
**** ******Business Response
Date: 08/13/2024
We have forwarded your concerns to our Regional Manager who has attempted to contact you.Customer Answer
Date: 08/14/2024
Complaint: 22060543
I am rejecting this response because: There has been no communication from anybody. I haven't received a phone call, text, or email from your so called area manager. Until I do, I'll keep rejecting your responses.I call and send texts weekly, there never is a reply. Talking with other residents of ***************, it seems a few are in the same boat as me. Can't get things fixed and never can get ahold of someone for answers.
From the way things are shaping up, I'm pretty certain that I'll have no air conditioning at all this year. To make matters worse, the heatpump is shot, so come winter I'll have no heat as I refuse to run the heat in emergency mode. That just jacks up the electric bill!
What's CYM-Living's next response going to be? Ya'll will **** on my leg and tell me it's raining probably.
Sincerely,
**** ******Business Response
Date: 08/28/2024
Good Morning, our field team reports that you did not answer or return their call. As requested they replied to you via your online portal.Customer Answer
Date: 08/28/2024
Complaint: 22060543
I am rejecting this response because:There was no response in the portal. I did get a voice-mail saying that the contractor sourced the part to fix it and I was supposed to receive a call back the next day with more information as to when it should be fixed by.
What do you know, never received that call.
Sincerely,
**** ******Business Response
Date: 09/11/2024
Good afternoon, our field team reports they have spoken to you via phone and left messages on the portal for you. Our contractor is aware of your unique situation and is working to have your unit repaired shortly. We want you to know that we understand how frustrating the issue and duration to resolution has been and we appreciate your patience. Again we hope to have the matter resolved soon.Customer Answer
Date: 09/12/2024
Complaint: 22060543
I am rejecting this response because: I received one voicemail from ******** at CYM-Living, which stated the contractor located the part to fix the air conditioner. Was suppose to receive a call the next day to see about scheduling the fix. Guess what, no one called...The voicemail was the last of communications. There are no messages through the online portal. I can log on there and it shows nothing but my maintenance requests. It doesn't take 5 months to source a part, and if it was such a hard part to get, then one would think you would just replace the whole unit. That's what a logical landlord would do, but no... you clowns had to buy these apartments and everything has gone down hill since.I don't think you understand my situation at all. I would love for whomever is in charge there at *** to live a week in in my apartment. Every evening is 80 plus degree's in there. That's with windows and doors open. So until you are laying in bed and sweating your but off, trying to get some sleep, then you don't understand my situation. It really is starting to be come a health hazard for me. I can't breath in that air.
I bet if Indiana was a state that you could withhold rent till stuff is fixed then my air would be fixed already.
Sincerely,
**** ******Business Response
Date: 09/16/2024
Good morning, A/C replacement is scheduled with the vendor on Tuesday September 17th. The property ****** ****** Moorestates she has been in contact with you and you are aware of the repair date.Customer Answer
Date: 09/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.The a/c is finally fixed after 5 months.
Sincerely,
**** ******Initial Complaint
Date:07/27/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive been charged monthly for two vehicles and I only have one registered. Ive called over 5 times for some help with this issue. Was told it would go to the property manager. Never received a call or email. Also I paid for a new mailbox lock and key weeks ago. Made an appointment to pick up key. They didnt have it available still havent given me a key. Im missing out on important bills which have late fees because of this.Business Response
Date: 07/31/2024
Good afternoon, your information has been forwarded to the field for review and follow up. In addition,your account has been updated to reflect one parking charge. You were also credited ******, the amount you were charged since February for the second parking spot.Customer Answer
Date: 08/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:07/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello I am emailing you in regard to an email stating that I have a balance with cym living for rent. I moved in June 27,2024. I met with the leasing agent whom received my money order(s) to pay for a pro-rated amount for dates June 27,2024-July 24,2024 as well as my first months rent for July 1,2024-31,2024. I was told that this was a requirement to move in. I was then given my welcome folder as well as my keys to move in that included six keys . 2 for my apartment , 2 for the building, and 2 for access to my mailbox. I then went into my renter profile online to find that I owed an amount of $1219. I immediately thought this couldnt be accurate seeing as how I just moved in and was given my keys . I also obviously paid because I wouldnt have been given my welcome folder without my payment being taken. I am now in contact with resident services which they have told me they escalated to the property manager However since that conversation with resident care on last Wednesday from the date of this email (July 15,2024) nothing has been escalated beyond for solution. I have received a notice on my door about pending eviction as well as an email from.Business Response
Date: 07/15/2024
Good afternoon, we apologize for the inconvenience there was a system issue causing a delay in posting payments. Your payments should be posted to your account by end of day tomorrow.Customer Answer
Date: 07/15/2024
Complaint: 21991508
I am rejecting this response because:
Sincerely,
*******************************Initial Complaint
Date:07/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am turned in 60 days worth of paystubs. Including all income. I have been told by the Pangea agent approval team to wait however every week they request pay stubs which I turned in. I have been told I would receive a answer but I am not being fairly treatedBusiness Response
Date: 07/15/2024
Good afternoon, we attempted to contact you July 5th after your previous BBB filing. We have left messages at the number you have on file with us. We will attempt to contact you again. If possible please provide the number we should use to contact you.Customer Answer
Date: 07/23/2024
Complaint: 21990018
I am rejecting this response because: Here is documentation that this business is doing fraudulent activity with my personal information.
Sincerely,
*********************************Business Response
Date: 07/23/2024
Good afternoon, our company does a series of checks throughout the application process that *** result in being approved then shortly thereafter denied. We apologize that you were denied, we have followed the same steps as with any applicant appying for one of our units.Customer Answer
Date: 07/23/2024
Complaint: 21990018
I am rejecting this response because:
Sincerely,
*********************************Initial Complaint
Date:07/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been dealing with pest in the apartment since October. In the winter months they became worse. My apartment is infested in ****. I have been trying to get pest control to my apartment since March heavily. I have proof of every request with dates and times as well. My request were cancelled or says scheduled but no one comes it is now July. I had to throw away so many clothing items and my childs items and toys due to holes from bites and droppings. I am paying close to 1300 for an apartment where the rodents come and go as they please. I have asked several times for poison and had to just got and buy my own! Yet Im asked about rent payments when u cant even live comfortably. I cant keep living like this it can also make me and my child sick. I just want help with the rodentsBusiness Response
Date: 07/11/2024
Good afternoon, we have sent your concerns to our field team who have followed up and scheduled a pest control technician to come out.Initial Complaint
Date:07/03/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I put in an application with cym living and I paid $50 for my application fee it's been over a month and they have not gave me any word about my application when I can move in I have not been approved they have not gave me any update about anything every time I call they say that they need this document or that document I turned in all my documents they they said since I didn't have a pay stub that I will need a awful letter from my job I turned the off the letter in I turned in all the income that I received and they still will not approve my application I do feel discriminated against and I want to take further actionBusiness Response
Date: 07/05/2024
Good afternoon, someone from our Approvals team will contact you to discuss anything outstanding and answer any questions you have.Customer Answer
Date: 07/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
Date:06/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, I have been living in my current unit for a little under 3 years. I been having issues with my apartment flooding for over 7 days now it has gotten into my walls, carpet, kitchen etc. I have been contacting the property manager I have yet to get a response. I've contacted the leasing office, and they can only help by putting in a request for someone to go out and take a look at it. The flooding began on June 22, 2024, and as of today June 30th nothing has been repair. I'm forced to stay with my mother in-law with my wife due to the smell coming from the broken pipe in my kitchen. I don't know what else to do and a lawyer is too expensive. I take picture day by day to take picture showing nobody has come out to check the severity of the damages caused by the flooding from the kitchen. The apartment is unlivable at the state it's in now. The property manager is not complying with us on breaking lease early because I rent with them till march of 2025.Business Response
Date: 07/02/2024
We apologize for the inconvenience you have experienced. We reached out to your property manager who states she has spoken to you regarding the issues in your unit. A maintenance manager is scheduled to visit your unit on 7/2 to inspect your unit and attempt to resolve your issues. Your property manager has also been in communication with you regarding the process to vacate and turn in your keys for the unit.Initial Complaint
Date:06/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying to get my toilet leak fixed and pest control taken care of because I keep seeing small rodents . This issue is still yet to be fixed and even when I call a representative, they state that the toilet leak issue is an emergency but still no one comes to fix it . I have been waiting almost three weeks . It is still not fixed and I have to put paper towel down to keep the water soaked. My property manager has still yet to reach out . She is a horrible property manager . The property manager I had before her always called me after putting a work order in . This one , I have to contact sometimes myself because she wont reach out at all when I have problems with my unit . It is insane these people expect their rent on time but is in violation of my tenant rights . This is negligence at its finest . This company and their property managers do not care about their tenants ! Very poor poor service when it comes to maintenance and repairs .Business Response
Date: 07/01/2024
Good afternoon, please provide your address and unit number so we can escalate this to the correct team.Initial Complaint
Date:06/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I moved out of a place called the connect apartment homes in ************ in August of 2022 and returned to ********. In November they mailed me an eviction notice. The eviction was dismissed because even though they lost their paperwork I did not... march of this year they had my wages garnished. I was gone for 3 months before eviction proceedings.Customer Answer
Date: 06/18/2024
I tried to contact them multiple times in November/December. No effort was made on their partBusiness Response
Date: 06/28/2024
Your informatin has been forwarded to our field team for review and resolution
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