Baker
Levain Bakery – West Loop, ChicagoThis business is NOT BBB Accredited.
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Complaints
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Complaint Details
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Initial Complaint
05/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have been a customer of this business for years. I have placed an order for one of my patients and there was an intention that this ELDER receive it. Order number: LB-****** I received a FALSE "delivered" notice and I have made over 20 attempts and emails to have the business correct this issue. The order was not delivered to the person. Levain used to be a good business, now ignoring customers is a sport. I do not know what service they use for delivery, and that should not be my problem. But I know the recipient and neither the recipient or myself would lie about a small box of cookies! This is a matter of ethics. Levain should ensure proper delivery and dispatch a fresh BOX. I have had multiple deliveries of these cookies to military clinic staff, family members, etc..... I was NEVER this disrespected !Business response
06/13/2024
Confirming that the issue has been resolved and I'm happy to provide any proof if necessary. A new order was shipped out and delivered to the customer as well as the original order:
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.