Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Pure Medical SPA has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Pure Medical SPA

      875 N Dearborn St Ste 300 Chicago, IL 60610-7377

    • Pure Medical SPA

      4801 Golf Rd Ste 200 Skokie, IL 60077-1401

    Business ProfileforPure Medical SPA

    Spa
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Botox and skin care

    Business Details

    This is a multi-location business.

    Find a Location

    Pure Medical SPA has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Pure Medical SPA

        875 N Dearborn St Ste 300 Chicago, IL 60610-7377

      • Pure Medical SPA

        4801 Golf Rd Ste 200 Skokie, IL 60077-1401

      Location of This Business
      875 N Dearborn St Ste 300, Chicago, IL 60610-7377
      BBB File Opened:
      6/22/2020
      Years in Business:
      5
      Business Started:
      12/10/2018
      Type of Entity:
      Sole Proprietorship
      Business Management
      • Dr. Kuwalski Danunta, Business Manager
      Contact Information

      Principal

      • Dr. Kuwalski Danunta, Business Manager

      Customer Contact

      • Dr. Kuwalski Danunta, Business Manager

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/30/2023

      Complaint Type:
      Product Issues
      Status:
      Unanswered
      Hello, I came in 03/30/23(****** location) for services and Pure Medical Spa/Boutique failed to provide me a thorough summary of the specifics that I was charged for as said upon initial checkout when I asked front (male)desk receptionist-if the services summary will be shown with receipt. And I was told 'yes that I'll be provided this on receipt which is false, I waited for email and/or text of summary of services, and did not receive summary of services only receipt, which anyone could give you a receipt and make up an amount; The receipt provided does not show any specifics of services received; I attempted multiple times to get in contact with aesthetician **** and she did not return my calls as requested. I have no complaints with **** upon initial appointment and her attending, she was sweet but I don't play about my money especially the amount I paid for if there's no proof of what exact number of botox units was put in me without a paper trail. I need a thorough summary of services [not forged] with my exact signature and time. {Hope we come into a understanding that I need this for my records of what exactly was put into my face. Number of units is all hearsay until proven by signed document that I agreed to the number of Botox units.}-*********** It's 8:20pmCT on 03/30/23, and I have not received a call as I requested!I would like a FULL refund if I cannot get a thorough confirmation of what I actually received because at this point, its all hearsay, and I need proof!

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Joanna M

      1 star

      02/22/2024

      This place should be shut down. I went for jaw botox for my teeth grinding and forehead botox for my big vacation in February. I was persuaded to do a lipflip and bottom face botox which I did not ask for. Within 24 hours, I couldn't talk or move my face. I couldn't smile, my lips are dramatically stuck out, and uneven when I smile. I didn't panic and kept my visibility to a minimum for 3 weeks while I waited for the end results. It got worse. I spent 2 weeks trying to see the girl who did my treatment. They finally sent me to ********* on a Friday night to be told they injected the wrong place and there's nothing they can do. After 30+ texts and calls of distress, I was just now called by the owner woman who laughed and said, "It's not permanent, move on... I'm sure your husband won't leave you". When I said I want them to correct the situation she said "you'll lose, you do what you want to do and I'll do what I want to do" and hung up. I have never, EVER in my life been treated like this. Despite the huge unplanned bill, you get what you pay for with this place, don't make the same mistake I did. I hope this helps someone avoid what has happened to me. You can see photos of my deformed face on their search engine reviews.

      Local BBB

      BBB of Chicago & Northern Illinois

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.