Business ProfileforAAYU Clinics - Lakeview Immediate Care

*********** on ****************, Suite A is trying to charge me for ******19 tests myself and my son, ******************* took around May 2022. At this time, the ******19 tests were advertised as FREE with OR without insurance. We recalled this being advertised at the time of the tests and was also able to use the website WayBack Time Machine to confirm. This website archives other websites and captures the contents of websites at a point in time. We did not have insurance at the time due to a change in employment but they billed our insurance company anyways. At the time, we told them the situation and they reassured us it didn't matter because the tests are free with or without insurance. This was when the tests were done in the garage parking lot. I didn't realize aayu sent a bill to my old medical insurance company anyways at the time. **** has since received a refund request from my old insurance company and now they are trying to bill us $280 per test due to my old insurance company requesting the refund. We believe this billing is fraudulent and incorrect because the Covid-19 tests were advertised as free regardless if we had insurance or not. We've tried addressing this matter with aayu clinic by phone and have sent multiple emails to aayu clinic at ***************** and *********************************** that have gone unanswered. We are unsure what to do at this point. Is there anything your office can do to help us get a follow up from *********** or agency you can refer us to so we can file a complaint against the clinic for fraudulent billing? I'm worried they will try to send this to collections and ruin my credit and livelihood for a bill we should've never been charged with in the first place. Any assistance you can provide is greatly appreciated.