Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Demarini Goods one piece in October of 2021 from Demarini. I got a warranty/replacement bat (Lousville slugger solo) because the first bat I purchased was still under warranty when it broke. When I got the Lousville slugger solo (replacement) bat it broke in the same way(knob breaking off the bat) within a little over just a month of me owning it. I then contacted Lousiville slugger because 2 metal bats should not break that easy. After contacting Lousiville slugger they let me know that they would give me another bat because it was a manufacturing error and that another Lousiville slugger bat (2022 solo BBCOR) would be sent to me. I got this email in October and was told that no further action was needed and that a new bat would be sent to me at the end of November. I waited about 2 months and heard really nothing and called multiple times to customer service and no one really helped me. I called customer service again yesterday(1/7/23) and was just told that the Lousiville slugger solo bat was being discontinued and replaced after being told a bat would be shipped out to me by late November! I received no communication about that and no one told me about the bat being discontinued during the whole span of this ordeal. I am now 1 week out from the start of my college baseball season and have no bat. I was told that I could get a bat as a replacement but every bat that I would be interested in is out of stock. I would love a refund because the bat I was supposed to be sent and payed for is not available. Thats 2 METAL bats from the same company that have broke THE SAME WAY. I am not truly interested in purchasing another bat from this company and would like a refund. MY CASE NUMBER:06236573 And please review the emails sent between customer service and myself. I was explained that a bat would be sent to myself and nothing ever happened and it took months to figure out that the bat wasnt even being made anymore. Thank you ************

  Business Response

  Date: 01/09/2023

  Hello,

   

  Our apologies for the lack of communication and poor service. The supervisor was informed of the issue and has issued a new voucher and raised the amount to $400 which is high than the original value. Once again, our apologies for the inconvenience this has caused.

   

  Regards,

   

  ****** Consumer Services

• Initial Complaint

  Date:11/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a BBCOR Atlas 32/29 11/1/2022 from Louisville Sluggers site. The site showed it would be delivered in 11/2/2022. When I did not receive the bat on 11/2, called the customer service and was informed their shipping dates on the site are wrong because of *** (totally not true). Was told it would ship in a day and Id have around Friday 11/5 or 11/6. A bat did arrive on 11/6 but they shipped the wrong bat. I contacted them and they said they wouldnt send the correct bat until I fixed their mistake by delivering the wrong bat to a *** store with a label they provided. This didnt happen until late Monday 11/8. Was told they would next day air the correct bat when they saw a record of the bat coming back. 3 days later after sending their mistake back, they still havent sent my bat already paid for. Theyre telling me my order starts all over and is behind other orders placed since. Was told its coking to me standard ground and I wont receive for a while and not sure because *** controls the shipping (again not true). They gave me a tracking number which was read back twice and they confirmed. The tracking number is not valid. Meanwhile Im out $325, missed my sons birthday for his gift, and now cant get answers. What horrible customer service! Consumers should be aware about their business practices.

  Business Response

  Date: 11/11/2022

  Hello,

   

  My apologies for the terribly poor customer service by our ******** Services team. Per *** tracking (1Z89YW750230601081), the bat is in transit and due for delivery today, 11/11/22. Once again, my sincere apologies for the inconvenience and hassle this has caused you.

   

  Regards,

   

  ****** ******** Services Team

• Initial Complaint

  Date:10/21/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Louisville Slugger Meta Fastpitch Bat 2022 on 5/22 for $450. I have ******************* players who have been loyal to the ** family of brands for over 10 years. We have spent thousands on equipment and will continue for years to come if this is finally resolved. Unfortunately the bat broke after 3 tournaments. Ive read many other BBB complaints this was not uncommon and there have been bad batches of bats. No problem, I paid the $30+ to ship the bat back for warranty. ** found the bat broken and kindly issued me a $450 credit. However, her size (-10/33) was out of stock with no ETA. My daughters travel team had a PFG Nationals qualifier tournament that weekend and she need a bat. I reached out to **/DeMarini and asked for refund so I could go purchase from our local sporting store who had it in stock. They said they could not issue a credit and voucher was all they can provide. I needed a bat that weekend, so I asked if we can use the $450 voucher on ****** gloves or a DeMairine bat to which they said yes. We then purchased another ** Meta bat for $450. I then went to purchase two $300 gloves at ****** to use my $450 credit. When my voucher was not working, I reached out to CS who said I had to order 1 at a time. I then purchased 1 - $300 glove. I went to purchase the next $300 glove with the $150 remaining and pay the $150 difference but the voucher did not work. I reached again to CS who said the voucher is only good ONE TIME. We cannot afford to lose out on this much money. Had I known this I would have used the $450 on something at full value. I have reached out to CS for 3 weeks, either no response or they tell me to go away. This also violates in the state of ********** law regarding warrantys, gift cards, vouchers/store credits (California Civil Code section ****) Im asking for the remaining credit for a defective bat that I purchased in the amount if $150 so I can spend another $150. How is this an unreasonable ask for your bottom line?

  Business Response

  Date: 10/25/2022

  Hello,

   

  Our apologies for the issue with the original warranty voucher. Per the ******** Services Supervisor, a new warranty voucher has been emailed to the consumer.

   

  Regards,

   

  ******** Services Team

• Initial Complaint

  Date:10/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my first BBB claim and I appreciate any assistance. Warranty Claim Number: ******** Purchased a Lousiville Slugger Prime 30" -10 Bat in May 2022 from Amazon, supplied by Justbats.com.Bat cracked and submitted warranty claim.10/18/22 Received email from Lousiville that bat cannot be replaced but that included was a voucher to be spent at www.demarini.com or www.slugger.com.Looking at both sites there is not a comparable 30" -10 bat available for purchase.Justbats.com (original purchase supplier) has a Lousiville Slugger Prime 30" -10 Bat.10/18/22 I called the department and spoke with ******* who was very helpful but unable to give me a credit to use at another site. She said that new bats would be dropping in November but could not give me a date or confirm if they would be the Lousiville Prime. I requested a manager and was told multiple times that they are not there. I need an appropriate timely replacement. A $99 bat that is available is not an appropriate replacement for a $350.00 bat. And I cannot accept a size difference because then it it not worth having a really really nice bat if you cant swing it. I am requesting the $350.00 offered voucher to be replaced to gift card to justbats.com or a consumer check to me so that I can purchase the Lousiville Slugger Prime 30" -10 Bat which is the appropriate replacement.

  Business Response

  Date: 10/25/2022

  Hello,

   

  The ******** Services Supervisor has reached out to the customer to let her know the bat she is looking for is out of stock with no future shipments coming in. The Supervisor suggested replacing the bat with the current DeMarini CF. This bat is the equivalent to the one she originally sent in and actually performs better. Hopefully this will resolve the issue.

  Regards,

   

  ******** Services Team

  Customer Answer

  Date: 10/26/2022

   
  Complaint: 18240210
  
  I am rejecting this response because: The bat being offered has poor ratings with customers noting that it didnt have any pop or broke right away. My concern with this being our replacement is that if it breaks right away or is a dudwe are out of luck. If they are no longer producing the Prime 919, I will accept the ** as a replacement if Louisville offers us a 1 year replacement warranty. I would like to insure the quality that I originally paid for. I think this is a fair meet in the middle. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 10/31/2022

  Hello,

   

  The ******** Service Supervisor has reached out to the consumer who has agreed to use the voucher to purchase a DeMarini CF which will include a one year warranty.

   

  Regards,

   

  ****** Consumer Services

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a 2022 Meta bat for my daughter in July and it now rattles. I am trying to find some relief for the 415$ bat taut lasted 3 months.

  Business Response

  Date: 10/07/2022

  Hello,
  
  My apologies for the issue with the bat. Regarding a resolution, have you filed a warranty claim on the Slugger.com website? If so, please advise on the status of the claim. If not, please go to Slugger.com, bottom of the home page and select "Non **************** Warranty". Fill out the form and submit. The warranty team at Slugger will reply to the claim with further instruction.
  
  Regards,
  
  ********************* Support Team

  Customer Answer

  Date: 10/10/2022

   
  Complaint: 18179192
  
  I am rejecting this response because:ve went to the site several times to fill out a warranty. You get all the way to the bottom of the warranty and it does not have a submit button. I tried this numerous times along with ***** customer service. I do not have the receipt anymore as it was bought in July of this year. It is a 2022 Meta Fastpitch bat that rattles on the inside.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 10/13/2022

  Hello,

   

  DeMarini ******** Services Team has reached out to consumer and warranty claim process has been started. The warranty claim # is 06257677. 

   

  ********************* Team

• Initial Complaint

  Date:10/05/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband ordered a custom bat on 7/12 for my son's birthday on 9/11. He was told it would take 4-6 weeks for the bat to be shipped, so we ordered it (order # SLGUSEN0162621) in plenty of time to get for his birthday. 6 weeks roll around and no tracking info, so I call for an update. I was told there were some delays and they are running about 6-8 weeks now. I said ok and I will follow up again if I don't see tracking information. 8 weeks rolls around and still nothing. Call to cancel the order and I am told I can't due to it being a custom order. I then called a week or so later and this representative told me it was in production and I couldn't ask for a refund until the bat shipped. That didn't make any sense to me, so I called about a week or two later (almost 12 weeks at this point) & they told me they would have someone reach out regarding the order. I got the same response as I did over the phone. They told me I couldn't be transferred to a manager and that I had to wait for a response through email when I called again today. We are just trying to cancel the order and get a refund at this point due to the bad customer service we have received.

  Business Response

  Date: 10/06/2022

  Hello,

   

  Our apologies for the poor communication on our part. After consulting with the Service Supervisor, the order has been refunded. Again, sorry for the poor service and communication.

   

  Regards,

   

  ********************* Team

   

   

• Initial Complaint

  Date:09/28/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the letter that I sent to Louisville Slugger that pretty much sums up all the issues with the unacceptable product quality.I am not a person to complain but this complaint is needed and justified. We have always loved the Louisville LXT product line. My daughter has had a 2020 and 2021 LXT. She still enjoys using her 2021 LXT two years later. Now onto our last purchase, the Louisville 2022 LXT purchased in December 2021 (#SLGUSEN0051815). I didnt let my daughter use it until late spring 2022 because I wanted her to keep swinging her 2021 LXT. When I gave her the green light to start using it, that same day I inspected it and found the outer and inside barrel seemed disconnected and loose. So we had to submit the claim (I believe it was ********) in May 2022 for a replacement. That bat was not in stock so we had to get a credit and upgrade to the purchase of a new META (#SLGUSEN0132670). My daughter used it for about 15 swings at a tournament and it immediately had a terrible rattle. We then had to submit a warranty claim again (********) in early June 2022. We received the replacement Meta but she did not use it immediately. She began using it in early August for no more than two weeks and the replacement began rattling badly and my daughter said the bat lacked a lot of pop. So in early September 2022, we submitted another warrantly claim (********). On this claim, we specifically requested the original bat that we wanted back in December 2021. We did not want to see another META as the quality has proven to be horrible. Yet we received ANOTHER META. My daughter used it today (9-24-22) at practice and came home and said it is rattling badly and says it sounds like something came apart. I shook the bat and something is definitely wrong with it.So, in conclusion, I have seen 4 bats since this debacle started in December 2021. All 4 bats have seen very few swings and all failed miserably. My paperwork said that this is my last bat

  Business Response

  Date: 09/29/2022

  Hello,

   

  It was confirmed that there was a bad production run on some of the Meta bats. The Supervisor for ******** Services has reached out to the consumer to right the situation by offering to replace the bat again with the original model LXT. Our apologies for the inconvenience.

   

  Regards,

   

  ********************* Service Team

  Customer Answer

  Date: 10/02/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  They have reached out to me and offered to send us a replacement bat of which I have provided the size and weight needed.   As long as that bat is sent to us and received and I do not have to pay to send back our latest bat, this response by Louisville is acceptable and very much appreciated. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my Meta bat from a dealer here in ******* back in January of 2022. The bat has had issues that I wanted to get fixed under warranty that the bat is still under. I wanted to verify and double check that the place I got the bat from was fine to do so. So I called and spoke with a representative with the company. I explained what was going on and showed the proof of purchase/receipt. Told her that I wanted to make sure everything was fine before I shipped the bat for inspection and warranty. She said she would take it to her boss and have it verified and would email me back if I was good or not. Later that day she emailed and said everything was fine and to send it in. I paid for shipping and sent in the bat to be fixed or replaced by the warranty. A week later they sent back the bat and said they couldnt because of the dealer. The exact reason I called about and was told I was fine. I want this bat fixed or replaced and this time shipping to be covered.

  Business Response

  Date: 08/30/2022

  Hello,

   

  The customer purchased this bat from The *******************. They offer services like rolling, shaving, re-engineering bats and juicing wood bats. They are not one of our authorized accounts and the services they offer are illegal in the baseball/softball world. After examining the bat, we found proof the bat had been modified. As stated in our terms and conditions, the warranty is only in affect when a bat is purchased from an authorized dealer. Furthermore, the warranty automatically voids if we find the bat has been altered. Based on the above information, the denial stands and we will not reconsider.

   

  Regards,

   

  ********************* Team

  Customer Answer

  Date: 09/07/2022

   
  Complaint: 17789128
  
  I am rejecting this response because there was no modification to the bat! Youre only denying it because of the vendor. You havent stated or shown any proof of what you supposedly found to be modified on the bat. This is a total cop out to fixing a product of yours. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 09/12/2022

  Hello,

   

  The consumer purchased the bat from a dealer who is not authorized to sell our bats. As stated in our terms and conditions, the warranty is only in affect when a bat is purchased from an authorized dealer. Bats purchased from this dealer have been modified and are illegal for sanctioned softball/baseball leagues...e.g. USSSA, USA, etc. This reason alone disqualifies the bat from any warranty claims. Furthermore, it was evident the end cap was removed to alter the inner part of the bat. Based on these factors, we stand by our denial of the claim.

   

  Regards, 

   

  ********************* Support Team

  Customer Answer

  Date: 09/14/2022

   
  Complaint: 17789128
  
  I am rejecting this response because there is no evidence of any alterations and they dont have anything to show it either. I provided evidence of the receipt showing that the bat was purchased outright and brand new with nothing done. The only extra charge was for expediting the shipping on the bat. I also provided an email from an associate there who had the receipt looked at by a manager and said it was good to go. They received the bat and because the end cap was loose, they saw the seller and denied it. The loose end cap does NOT indicate that any alterations were done to the bat. The end caps are held on with a marine epoxy that over time can deteriorate with hits and also summer heat in Arizona. If there was any alterations to the bat such as shaving, they could have weighed the bat and seen a decrease in the weight. They didnt because there was nothing done to it! My kids 11 years old. Not that I would ever pay that type of money for an altered bat anyways, but definitely not for an 11 year old(10 year old at the time of purchase). As large of a company as they are and the cost of these bats for them, you would think the easiest thing to do is to make it right. 
  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/17/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Demarini CF bat for $349 + tax in January 2021. After very little usage this Demarini bat broke in half in early March. This happened to many other people with this same bat, an obvious defect. Contacted Louisville Slugger, shipped the bat back at my expense ($30) and they approved the replacement. In early May I received a credit and was made to purchase another LS product. I ordered a Louisville Slugger Meta which I received in late May. So out $30 and two months of the main travel ball season without a bat. Since our travel ball squad breaks for summer we didn't get much use out of the Meta. Several months into the 2022 travel season the Meta develops a rattle in it. Again a common problem with the Meta line as it has happened to several others. We stopped using it all together. Once travel season ended June 2022. I contacted LS and asked for a replacement for the Meta. Provided the Louisville Slugger order # and all the information they requested. Detailed emails back and forth over a few weeks along with my account and order information from the Louisville Slugger site. **************** rep said to ship the bat back. I completed this at my own expense ($30). Two weeks later I get an email from Louisville Slugger that the bat is out of warranty and a shipping confirmation that the bat is coming back to me. So a few things, first I have two defective bats. One bat that was completely useless and a known defect that happened to many people, second bat was at least usable for a while until it developed the known issue. Second, why would the customer service rep tell me to ship the bat back at a $30 expense knowing it was out of warranty? I've contacted LS several times letting them know this is bad practice. No response at all! This is a great ***************** Laughable service. At this point I want a replacement bat or at the minimum my $30 back for shipping cost. Avoid this company, poor customer service and equipment.

  Business Response

  Date: 08/18/2022

  Hello,

   

   The ********************* supervisor has reached out to the customer to let him know his bat will be replace one final time.

   

  ********************* Support Team

  Customer Answer

  Date: 08/27/2022

   
  Complaint: 17727521
  
  I am rejecting this response because: the business reached out to me with an acceptable resolution. They agreed to bat replacement and asked me to specify the bat we would like. This was great and we provided the bat option what we would like. However there's been no action on their part since 8/20 despite a repeated follow up. Not trying to rush them since their proposal was satisfactory but would like to at least hear confirmation that my bat request was received and in process. Until I get some sort of follow up from Louisville Slugger on this, I'm still of in limbo. Jut waiting to hear a confirmation from them so this BBB case can be closed as satisfied. Thanks everyone for your role in this. Really appreciate the time and service.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 09/04/2022

  Hello,

   

  Per *** tracking, the bat was delivered Wednesday, August 31st at 3:18pm at the front door. *** tracking number for the the delivery is 1Z750Y2E0222454045.

   

  Regards, 

   

  ********************* Services Team

  Customer Answer

  Date: 09/09/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/02/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a custom Bat on Wednesday December 1st 2021. Bat was promised in 4 to 6 weeks when I ordered. When the 7th week came around I started making calls to find out what was going on because order was still showing in process. when I finally got someone on the phone they said that they were behind because of the holidays and that it would be ***** weeks from time of order. They offered me a pair of Batting gloves for the delay and told me to send a email with the ones that we wanted. We proceeded to send email and got nothing back. The bat finally came in but no gloves and no responses to the email chains after multiple attempts. Bat was broken in properly and then my doubter began to use. The bat broke with in the first 3 games used. I proceeded to file a claim and when I called was told We could wait on the new custom bat or go with an inline bat and get the customization cost back in form of a voucher. I specifically ask if we went with a less expensive model like the *** ($399)vs the Meta ($499) if we would get a voucher for the difference and was told yes on the phone. I shipped the bat back and the bat was inspected and it was deemed broken, we decided on the *** since we know to many girls that have already broken there Meta bats. Now I am being told that we will only get a credit of the $50 for customizing the bat and not the difference between the two bats. I have tried several emails and phone calls sitting on hold for hours and no one wants to do anything about the gloves we where promised or the difference in the bat prices. The customer service for this company you can only get ahold of bottom level customer service and there is no way to reach out above them to try and get anything resolved. Please help me get some sort of resolution to this or someone with some authority to actually speak with me, because se feel like we are just running in circles. We have already purchased a Competing brand Bat for her to use but we need this resolved.

  Business Response

  Date: 08/04/2022

  Hello,

   

  My apologies for the inadequate response to your issue as there was some confusion on our end. Per the Consumer Team Supervisor, she will up the voucher amount to $150.00 and also make sure the gloves are shipped out as well. 

   

  Sorry for the hassle as this was a mistake on our end.

   

  Regards,

   

  ********************* Team

  Customer Answer

  Date: 08/05/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************