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Tradestation Securities Inc

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Phanith K

    Date: 10/03/2023

    There customer service is ridiculous and HORRIBLE.. You experience issues within your platform and taking people money there is no communication about and issue and when it is resolved.. It just happens and we fixed it is what I get. From their support desk. I was in a trade this morning and my options chain wasn't updating or operating properly.. I could have lost a lot of money and their response was "there was a issue and now it is fixed". Can't talk to a manager or anything about it and you know they aren't going to reimburse your lost on their faulty platform. This platform and company is total BS.

  • david w

    Date: 08/28/2023

    Tradestation Securities Inc separated me from my money, and keep it this way. Here are some gory details.I opened a new account with ********************** and transferred my funds there at the end of July 2023. While opening the account I did online id verification. Everything looked ok. I received email that I could start trading. But when I was trying to put a trade, my account turned out to be "restricted". I could not use or withdraw my funds. Big *********************** I contacted the customer support by phone by email and by chat. Email is most useless way - they just ignore it. I had a phone call with customer support which redirected me to the "security verification team" and they instructed me to do the "verification" again. I did. But nothing happened. And then the story repeated ....It is end of August 2023 now, and I am still separated from my funds. They had my money for a month ( so far ) for free !I am still working with them and escalating the issue. All this doesn't look good.

Tradestation Securities Inc is NOT a BBB Accredited Business.

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