Business ProfileforWellNow Urgent Care

I rarely need to visit an urgent care but in the past I have chosen the Well Now on *********** in ***********, **. They had a clean environment and friendly staff. Today I had an eye injury and when I called my optometrist they advised me to visit urgent care for an exam. I got there and they handed me a tablet and told me to enter all my info and scan my ID and health insurance, a little annoying but I understand things change. I give the tablet back and the woman advised me I had a $40 copay. I told her I didn't have a copay, that I have ******** and to please check again. She again told me that it was a $40 fee, I showed her that my card even said $0 for urgent care. The woman next to her told me they can't go by what the card says, they have to go by their system and even if I have ******** I still have to pay the copay. I told her that was incorrect and to please verify my coverage. She asked me if I had a ******** card, I showed her my benefit card and she said that wasn't an insurance card and I had to pay the copay if I wanted to be seen. I left and went to ********** urgent care.... no copay, and they advised me to make a fraud complaint. Also on my way out the girls started laughing and saying I was rude for leaving... never again will myself nor my family visit any wellnow after this experience.

Thank you for the opportunity to respond your review on behalf of Well Now Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.