ComplaintsforLKQ Corp

• Initial Complaint

  01/19/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a remanufactured engine from LKQ on September 22nd, 2021 in the amount of $2284.20, the engine was delivered to the mechanic shop around the first week of October and the mechanic installed it November 1st. When the mechanic cracked up the engine the engine had a really loud internal knock. I contacted LKQ about the bad engine, the mechanic along with myself have talked to LKQ several times! Now I cant get them to answer or return a phone call. Nothing has been done by LKQ to resolve this issue. Todays date is January 19th 2022. Id really appreciate any help.

  

  Business response

  01/21/2022

  Good day,

   Representatives from our ************************** have reached out to your representative and are attempting to resolve.

   

  Respectfully,
  Customer Relations | **********************
  500 ************************************************************************ 60661

  Customer response

  01/25/2022

   
  Complaint: 16482559
  
  I am rejecting this response because: I have not yet received a resolution from LKQ. On January 19th 2022 I contacted the home office of LKQ, I was able to speak to an employee, I explained the situation to her, she stated she would have someone call me. At ****am I received a call from ******, he stated he would see what he could get worked out and would call me back later in the day. On January 20th, 2022 I received a call from ******, he stated he is working on the situation and would call me back later in the day. On January 21st, 2022 I called ****** to find out where we are at on the issue, ****** stated he is just waiting from a response from the supervisors, he stated he had all the emails, including the complaint I filed with Better Business Bureau ****** As of today (January 25th, 2022) I have not received a solution to the problem from ****************************************************************************

  

  Business response

  02/03/2022

  Good day,

  
  
  Our investigation into the matter is ongoing. We will follow up with you in the very near future.
  
  Respectfully,
  Customer Relations | **********************
  500 ************************************************************************ 60661

• Initial Complaint

  12/21/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  WRONG ENGINE SALE:I contacted LKQ by phone to purchase a used engine for my **** ******** ***** As per normal procedure when purchasing a part, I gave the customer ********************** agent my car VIN number, car make, model and year. LKQ shipped a wrong engine to me. After finding out much later that it was the wrong engine, I called LKQ customer ********************** to tell them and to ask them to send me the correct engine for my car. They refuse to send me the right engine stating that the warranty period had lapsed. It is true that the warranty period had lapsed but the issue however, is not about warranty. Rather, it is about the fact that they sent me the wrong engine to start with. Despite many attempts, I have not been able to make them understand this point as they are fixated on the warranty period and their return policy.Date Ordered:08/13/2019 Invoice No: ********* Amount: $869 Sales Person: *****************************

  

  Business response

  01/07/2022

  Hi Emmanuel ,
  
  We're sorry you've had such a frustrating experience. However, I have run both your VIN and the donor VIN and find that the engine was the correct one. We will not be able to assist you further.
  
  Respectfully,
  Customer Relations | **********************
  ********************************************************************************************************

  Customer response

  01/12/2022

   
  Complaint: 16388742
  
  I am rejecting this response because:

  Dear LKQ Customer Relation ( *******************)
  Thank you for your email, after receiving your response I also ran the *** Number of the donor and through different sites. These show that the engine that the engine you sold me is wrong for my car model and engine specifications. 
  
  I also went to the **** Dealership. The dealership confirmed that the engine (Donor) you sold me was the wrong engine. I have attached to this email the engine specification for my car and the correct specification for the donor from the following sites: ******** **** Dealership, Vehiclehistory.com, vinfreecheck.com, iseecars.com. 
  I would be interested to know what database you relied upon in determining that the engine you sold me is the right one for my car. Furthermore, I would like to point your attention to the fact that original engine specifications is not the same as that of the donor engine. So from this simple piece of information, the donor engine is not the right engine for my car model.
  As requested, please confirm the database and provide the specs you relied upon in determining that the donor engine is the correct engine for my car. 
  
  I look forward to hearing fro you soon.
  
  
  Sincerely,
  
  ***********************

  

  Business response

  01/14/2022

  Good day,

   I used our my company's database and VIN decoder. Also, we cannot dismiss the fact that you did not dismiss the fact that you did not contact us regarding this part for nearly 2.5 years (1.5 years past the warranty expiration. For that reason alone, we will not be able to assist you any further on this issue

   

  Respectfully,
  Customer Relations | **********************
  **************************************************************************************************

  Customer response

  01/20/2022

   
  Complaint: 16388742
  
  I am rejecting this response because:

   wish to rebut the respondents response dated Jan. 17, 2022 as follows;
  1. In my first submission, I attached 2 reference materials that proved that LKQ sent me the wrong engine. LKQ neglected to comment on those 2 reference materials in their response dated Jan. 17, 2022. For clarity and transparency, please have LKQ send the Database *** decoder with clear cross-reference to confirm their assertion that they sent the correct engine for my car. To my knowledge, the *** Decoder is not a confidential business secret that cannot be disclosed for dispute-resolution purposes.

  
  2. LKQs response dated Jan. 17, 2022 mentions something about warranty expiration. The issue at hand has nothing to do with warranty and I never made any warranty claim. The point about warranty expiration has no relevance to the issue under dispute. For the point about warranty to be relevant, LKQ would need to first acknowledge that they sent me the wrong engine. Their position is pathologically unclear so please get them to clarify.

  
  3. Finally, LKQ is making a unilateral declaration that the dispute is resolved. This is the same brush-off tactic that they have engaged in since I initially contacted them with the hope of a mutual understanding and amicable resolution. This is not a reasonable dispute resolution process in any circumstance. 
  I would like to know from BBBs perspective, if a party to a dispute can refuse to provide clear responses and just unilaterally declare that the dispute-resolution process is over. I would have thought that this decision belongs to BBB.
  Kindly respond please and thanks
  
  Sincerely,
  
  ***********************

• Initial Complaint

  12/21/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This business is discriminating against white people , Latinos get preferred treatment and much much lower pricing. I send my ********* worker day before he had have purchased 2011-2015 VW Passat front bumper aftermarket for $75.85 plus tax, I go next day and set up my business account and sales tax exemption for business , and they quoted me $184 dollars for the same bumper , this places customer ********************** is behind horrific and the discrimination call for ************* attorney general to act.

  

  Business response

  12/22/2021

  Good day,
  
  We're sorry you've had such a frustrating experience. Could you please provide us with more information about where you purchased the part from The specific location and or a copy of the invoice would be helpful.
  
  Respectfully,
  Customer Relations | **********************
  ********************************************************************************************************

• Initial Complaint

  12/09/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On the 12/07/21, I bought a spare tire for my car from the ********* location in ***** ******* , The ****** at the front try to implement a warranty charge for it without telling me what is the warranty for, I thought the warranty was for the parts if it get damaged or so and he never told me that the warranty is for the return policy, so since it's no need for it , I declined it . On the 12/09/21 I tried to return the parts around 4:30 PM , the ****** I was dealing with was so rude and aggressive and he refuse to listen to me or to help me exchange the part I was directed to an other person who told me the same thing in a rude manner

  

  Business response

  01/03/2022

  Hi Mustapha,
  
  Per our policy, parts cannot be refunded if the warranty has not been purchased. I am unable to assist further.
  
  Respectfully,
  Customer Relations | **********************
  ********************************************************************************************************

• Initial Complaint

  11/29/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a motor at $1936.66 from All Used Auto Parts and LKQ Corporation supplied the warranty for said motor. The first motor purchased was sent with a blown head gasket therefore warranting a second motor to be sent. After receiving the second motor and having it installed, it also had a blown head gasket. I reached out to LKQ to begin the second warranty process and they refuse to assist in the matter. They told me over the phone that they would send me a check after speaking with the technician that installed the motor. The technician answered all of their questions and has done all that he could to assist in this process. My warranty claim was denied with the inaccurate reasoning of the technician failing to cooperate. I have reached out to them again as this is pitiful customer ********************** and they are refusing to send me the refund that I am owed.

  

  Business response

  11/30/2021

  Hi *********,
  
  We're sorry you've had such a frustrating experience. However, our technician reached out to the shop and asked them to send a video of the failure and a picture of the heat tab on the engine. We received a text from the mechanic stating that he was not willing to do so. 
  Respectfully,
  Customer Relations | **********************
  ********************************************************************************************************

• Initial Complaint

  11/17/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Lkq sold me a used transmission advertised as tested and functional.After paying over 700 in labor. The accredited shop advised me the transmission was defective and never tested.Lkq refused to help cover the cost for its defective part.

  

  Business response

  11/19/2021

  Hi Alexander,

   *************************** has contacted or will be contacting you to resolve this issue.

   

  Respectfully,
  Customer Relations | **********************
  **************************************************************************************************

• Initial Complaint

  11/08/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I called LKQ this morning in regards to a grill I needed to fix a car at my body shop. They told me they had one in ******** and couldnt have it today, I told them Id pick it up. I paid the money upfront, drove 4 hours one way to ************* up. When I arrived they had me stand outside half an hour while they retrieved the part. Then when they finally brought it to me it was the wrong part. I told them it was the wrong part and they told me there was nothing they could do that I would have to talk to a rep and that they technically closed 8 minutes ago. (3:00pm) It was 3:08 and I arrived right around 2:28. Then told me Id have to figure something else out.

  

  Business response

  11/11/2021

  Hi Cord,
  
  We're sorry you've had such a frustrating experience. Could you please provide us with more information about where you purchased the part from -whether LKQ Online or a physical location? A copy of the invoice, the invoice number or the telephone number listed on the invoice would also help to expedite the process.
  
  Respectfully,
  Customer Relations | **********************
  ********************************************************************************************************

• Initial Complaint

  11/05/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Part of the email from my mechanic to the company. ******************** purchased a motor from LKQ in July 2019 through a garage in Georgia. He picked up his vehicle from there August 21, 2019.Since the install, he moved to **********, where the replacement motor. I drive for a living and have accrued thousands in rental fees and lost wages. LKQ has done nothing but drag their feet. failed. He had the vehicle towed to us. It took over a month, and jumping through hoops, but we finally got a replacement motor.We finished the installation on May 25, 2021 and ******************** picked up the vehicle on June 4, 2021. At that time, the replacement motor had ******* miles.On June 19, 2021, ******************** had the vehicle towed back to our shop indicating something wrong with the motor. At that time, the motor had ******* miles.Please note that it was 15 days from pick up and only ***** miles.It has since taken months to get a replacement motor. Again, jumping through hoops, having my contact rep quit while I was waiting for a response from him and was never notified. I had to call to get a new rep assigned.Finally got a new rep who is/was worthless. Has absolutely no follow through. Including the last email I sent to him over 2 weeks ago which he has still NOT responded to.In the end, the replacement motor you sent was obviously defective. I have sent pics/video as requested. Received the second replacement motor and it is installed. We had been waiting for the report from the inspection of the returned motor, to date have not received it. This is my last effort for the company to resolve this issue, if not then they will hear from my attorney. I drive for a living and have lost thousands since June.

  

  Business response

  11/11/2021

  Hi Cody,
  
  We're sorry you've had such a frustrating experience. Could you please provide us with more information about where you purchased the part from -whether LKQ Online or a physical location? A copy of the invoice, the invoice number or the phone number listed on the invoice would also help to expedite the process.
  
  Respectfully,
  Customer Relations | **********************
  500 ****************************************************** us why here...

  Customer response

  11/17/2021

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  10/22/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Ordered parts and supplied my address. LKQ verified my address. Day of delivery Im onsite and watch lkq truck pull in and turn around on my property. I go to meet driver and buy my part and Im told ****(********* plant manager) says delivery cannot be made. Unbelievable!!

  

  Business response

  10/26/2021

  Good day *******,

   A member of this  location's management staff has informed me that this has been resolved to your satisfaction. I apologize for the inconvenience

   

  Respectfully,
  Customer Relations | **********************
  **************************************************************************************************

   

   

• Initial Complaint

  10/14/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am asking to work with coast 2 coast about deleting an old account with them. This account is closed and paid in full. Since then I have gotten another loan from them, and has also paid it in full. I am trying to purchase a house for my kids, and the negative reporting is affecting my score. I was late on my payments because of medical bills i am paying for daughter. She is still under medical care. I also have a college student that i am paying for. I am asking for this account to be deleted.

  

  Business response

  10/18/2021

  Hi Amandrea,
  
  Thank you for reaching out to us. Unfortunately, closing this account is not possible and if it has a zero dollar balance, it should not be affecting your credit score. If it is, this would be better serviced by contacting the credit agency with documentation showing you have a zero dollar balance.

  
  
  Respectfully,
  Customer Relations | **********************
  **************************************************************************************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩