Business ProfileforVeterinary Emergency Group

We brought our dog to the *** office in **********. He was exhibiting signs of an ear infection. They did an initial intake with vitals and then the Vet came and asked us his symptoms. This was all while sitting on a chair by the door. We told her he had been shaking his head and was pawing at his ears and he had an odor coming from the ears. She proceeded to look at him and said their otoscope was broken so she would just examine him visually. NEVER have I gone to a Vet with any of my dogs and not had the appropriate equipment for an examination. They did an ear swab and determined he had a fungal infection. The tech came over with a box containing ear drops and instructed us to put 8 drops in each ear once a day. She just stood there looking at us and I asked her if she was going to administer the first dose. She acted as though this was an unusual request. She got down on her knees and tried to put the drops in but our dogs ears were tender. He didnt want her touching his ears so she said to take him home and do it where it would be more comfortable for him. It is now Monday evening and we have yet to be able to put the drops in. When I called them back yesterday to tell them we couldnt get the drops in, the girl who answered the phone told me not to let him see the bottle and I might have more luck. There were three vet techs and the Vet there that day and they would have been able to administer the drops by holding him, which they should be trained to do. We have an appt. tomorrow with our Vet and will see what can be done. By the way, the antibiotics, Mometamax, 30 g, were $140.00 The entire visit was $540.00 for a 30 minute consultation which amounted to no resolution to the problem. I will never take my dog back to this place. I dont care if I have to drive two hours for another ER vet service. That place is a joke and shouldnt be operating if they dont have the proper equipment and cant handle putting drops I a dogs ears.