Business Profile

Wholesale Beer

Molson Coors Beverage

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Molson Coors Beverage's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

81 total complaints in the last 3 years.
17 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/11/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Coors is not honoring request for rebates. Tracking numbers ********** and **********. State on website says invalid date, not submitted in time. I have proof that was submitted on 7-24-2023 online before the 7-31-23 deadline. The tracking says it was submitted later. I called Coors and emailed copies of all the proof including the date I printed the tracking number sheets and they said they would fix they gave me a case number ******** and for a 2nd incident case number ******** That one was a rebate for 2 so $10 that I could not submit online as it said the offer code was invalid, I was told to submit via email which I did with all the proof. I have not received these even though I have reached out and followed up on 8-8-23 and 8-28-23. Online tracking still says invalid date I am owed $20 for these rebates that I submitted the proper proof from the correct state purchased. Base on my experience and those listed there are some real issues with your rebate process.
Business Response
Date: 09/26/2023
Hello ***
I have received your complaint from the BBB. Our consumer care team do have you on file stating we spoke to you and we would send your concerns to the rebate fulfillment centre. We then processed a cheque in the amount of $20.00 to help off set this experience. My apologies for the inconvenience, the cheque would of been processed the week of September 15th.
Please confirm receipt, best regards, ******
Initial Complaint
Date:09/07/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 12 pack of Leinenkugel beer at a ******************************. Kroger printed a rebate form for the beer with instructions to include the original receipt with identification on the receipt the beer purchase. The form indicated eligibility for a 5 dollar rebate. I followed the complete instructions on the rebate form, and mailed this information into the rebate center. I received a postcard from rebate center notifying me they will no honor the request because of "no_product". This was a rebate form with the leinenkuegel beer identified as a qualifying beer, the receipt clearly had the product identified and all this information was mailed within the specified timeframe. I called their customer service center and was unable to resolve the issue. I expect them to honor the rebate offer. The rebate tracking number is **********.
Business Response
Date: 09/12/2023
Hello ****, I have received your case and will have my ************* Team investigate this issue. Best, ******
Customer Answer
Date: 09/16/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************
Initial Complaint
Date:09/07/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 19, 2023 I submitted all required documentation (online) for a $10 rebate. On June 7, I received an email saying I would receive my rebate within 14 days (June 21). On June 25 I chatted with one of the ************* ***** ********* who said I should get it by July 10. On July 12, I chatted with another **** ******* who "escalated" the problem and I should get an email in **** business days with the result. Nothing was received, so I contacted them again on July 21 (7th business day) and chatted with ****. She said the "team review" was still in process and to check back in **** business days. July 26 (10th business day) came and went and nothing. I waited until Aug 23 to try contacting again. Once again I chatted with **** who said check back in 15 days (Sep. 7). Today is Sep. 7, I called and spoke to *****, who, again, told me it's still under review and to check back in **** business days. I then asked to speak to a supervisor, and then I was hung up on 6 minutes later. This is a TOTAL SCAM! Each time I contact someone I've been told "check back in **** business days". I want my $10!
Business Response
Date: 09/12/2023
Hello ******, I am very sorry to hear of your experience with our ************** I have our ************* Team investigating your issue. In the meantime, I have asked the Team to reach out and issue you a $10.00 check from us while we fix your issue. Best, ******
Customer Answer
Date: 09/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
**** at MolsonCoors **************** told me (on Sep 13) that they would mail me a paper check and I should get it by Sep. 27 (the 10th business day of 7-10).
I am assuming they will actually do this, as of today, when I am required to respond to this complaint, I've not received it, but today is only the 5th business day.

Sincerely,

*****************************
Customer Answer
Date: 09/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
**** at MolsonCoors **************** told me (on Sep 13) that they would mail me a paper check and I should get it by Sep. 27 (the 10th business day of 7-10).
I am assuming they will actually do this, as of today, when I am required to respond to this complaint, I've not received it, but today is only the 5th business day.

Sincerely,

*****************************
Initial Complaint
Date:08/31/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am owed a $12 rebate for buying their product. I have called on July 19/23 (spoke with ******) and again on 8/10/23 (spoke with ****. Both said it was pending and should be forthcoming in a week or 2. This despite an email (attached) from Molson on June 17th saying it was approved and that I should receive it with 14 days. The tracking number for my rebate is **********. I tried calling today and cannot get connecetd to speak with anybody. Please help.
Business Response
Date: 09/01/2023
Good afternoon *****, I have received your file regarding your rebate issue. I have assigned one of my ************* reps to investigate why you have not received the payment. We will reach out after the long weekend. Best regards, ******
Customer Answer
Date: 09/07/2023

Complaint: 20548067

I am rejecting this response because:
Day 3 after a promise made to have someone on their part resolve it. Still no update provided.
Sincerely,

*******************
Business Response
Date: 02/21/2024
Greetings, ***************** Team had connected with ***** and offered a $12.00 check, rebate amount, and apologized for the inconvenience. Cheers ******

Customer Answer
Date: 02/21/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:08/09/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
While on vacation in the *****************, I purchased Molson/Coors products that offered a $5.00 Rebate on EACH product, up to four. On 8/4/2023, I submitted said REBATE OFFER, ONLINE, along with pictures of the appropriate documentation for two $5.00 rebates for the purchase of Molson ******** Beer and Coors Light Beer. I attached pictures of the ******** ****** receipt and the required Proofs of Purchase from the beer boxes. I was given Tracking #**********. Upon following up on the MolsonCoorsRebates.com website, my above noted Tracking # was marked as Invalid Receipt State, which means the State of purchase was NOT valid for said rebate offer. If that is the case, then the ***************** and/or ****** stores should not have said Rebate Offers made available to customers to file. The ideal outcome here would be to mail me my expected $10 rebate!
Business Response
Date: 08/10/2023
Good morning ****, I have received your case and have reviewed. I have assigned your issue to one of our ************* Reps for investigation. One of our reps will be reaching out to you within 24 hours with information about your claim. Best regards, ******
Initial Complaint
Date:08/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Below timeline for this rebate that has not yet been issued. I have called 2 times and have been told I would receive an email and.or payment but that has never happened. It appears Molson/Coors process is either flawed or fraudulent as this also happened to me last year so I had to get BBB involved and was told the process was fixed but apparently its not. The systemic issues remain and its likely Im not the only one who has not received what was promised. 5/24/23 - Submitted all required material online, received confirmation email that it was received.6/13/23 Received approved rebate email (below) Claims it will be paid within 14 days. didnt happen 7/22/23 Called and spoke to ***** who will escalate request. Promised to send email with action within 72 hrs. Didnt happen.8/8/23 Called and spoke to *******. Confirmed escalation above but has no reason why rebate has not been paid. Cannot give answers. Claims they will respond this week (although unlikely given history)
Business Response
Date: 08/09/2023
Good morning ****, I have received your case this morning; I am reaching out to our ************* Team to reach out to the Rebate fulfillment centre to figure out what is going on with your refund. I am hoping we will have answers in the next 24 hours. My apologies for your experience, Best ******
Customer Answer
Date: 08/12/2023

Complaint: 20442072

I am rejecting this response because:
The last response from Molson/Coors claimed I would have a response/action w/i 24 hrs. That did not happen nor the last 3 promises that were made. This seems to be a pattern with Molson/Coors of promising something and not following through. Not only has the rebate still unpaid, but several actions they agreed to have also not been executed. This is exactly the behavior that all consumers dislike.

Sincerely,

*************************
Business Response
Date: 08/15/2023
Hi ****, I have no words, I will light some fires as you should have heard from Team last week.
Customer Answer
Date: 08/23/2023

Complaint: 20442072

I am rejecting this response because:
This is the 6th time I've been promised action yet nothing happens. Another week has passed and responses like the last one: "I should have heard from team...etc, etc." does nothing to satisfy this obligation. Not sure why a simple rebate that has been approved cannot be paid after 3 months. It is clear Molson/Coors has some systemic issues and cannot control 3rd party (rebate) providers. I have contacted a local news station as they too cannot believe the delays and record of no action. Maybe they can find a way to get the money that Molson/Coors owes me. Sadly, this is the same thing that happened last year so its pretty clear Molson/Coors has no interest in finding out what causes these delays or fixing the process.
Sincerely,

*************************
Business Response
Date: 09/05/2023
Good morning ****, I have been able to access your file; it shows we issued a cheque of $40.00 to you from our ******************************** in July. Please advise if you have not received this payment.
Kind regards, ******
Please note - we are not the ************************* and have issued this payment as a one time good will gesture.
Customer Answer
Date: 09/06/2023

Complaint: 20442072

I am rejecting this response because:
I never received any check for $40 in July or any other month. Please provide proof of where that was sent. It appears your records are flawed as well because the rebate was for $72, not $40. I also take exception to your statement that this was in "good faith" when it is clear that Coors/Molson owes me $72 from a legitimate rebate submitted months ago. This case will not be closed until I have payment of the approved amount AND communication as to why this process has yet to be resolved.
Sincerely,

*************************
Initial Complaint
Date:08/07/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Around July 25 I applied for a rebate advertised by Coors: a $10 rebate with the purchase of a 30 Pack and the purchase of $10 of meat. I provided Molson Coors with a photo of the receipt and a photo of a bar code showing that I had made these purchases. They refused my rebate saying my address is invalid, it is not. When I tried to contact them via chat on their web site the choose subject option did not work and I was not allowed to continue. I can provide photos of the receipt, the Bar code and the promotion. I was not able to upload all the photos as there is a 5 mb limit on your site. I can also provide photos of letters I have received at this address , showing that the address is valid.
Business Response
Date: 02/21/2024
Greetings, *********************** submitted documentation for a $10.00 rebate, however his address was not valid. Molson Coors ************* Team reimbursed *********************** the $10.00 rebate he submitted to receive. Cheers ******
Customer Answer
Date: 02/21/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:08/05/2023
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I filled out a rebate for $10 and it's been processing since mid June but hasn't been fulfilled. I tried both mobile and to try on full website to submit ticket but it won't let me based upon a promo number. Here's the info from their website: Track a rebate Rebate Status :********** Status : In Process Your rebate is valid and is scheduled for final processing. Please refer to your rebate form for estimated processing times.Promotion Name :SAVE $5.00 AFTER REBATE* off the purchase of ONE (1) 24-pack or larger of Coors Light, Coors Banquet, Miller Lite, Miller Genuine Draft or Miller64 (12 oz. cans only).Submit Date :06/02/2023 Rebate :$10.00 Submission Type ON-LINE
Business Response
Date: 08/08/2023
Hello ******, I have received your case and have noticed that you have let our ************* Team know of this issue. I am going to ask that one of my Team reach out to you to discuss your issue. Cheers ******
Customer Answer
Date: 08/10/2023

Complaint: 20426920

I am rejecting this response because: like other complaints listed in regards to these promotions, no one has attempted to reach out to me.

Sincerely,

*************************
Business Response
Date: 08/11/2023
Hi ******, I am so sorry no one has called you; I have your case and see that an email was sent. We will make this right, stay tuned, ******
Customer Answer
Date: 08/22/2023

Complaint: 20426920

I am rejecting this response because: I have received message and called to which they said wait another 5 days. Since that time frame has passed and still no refund I doubt the business actually cares and seems to prolong the issue until I get tired or stop responding. This isn't the way to treat your customers.

Sincerely,

*************************
Business Response
Date: 02/21/2024
Greetings, ****** had not received his rebate, was given a runaround at the Rebate Fulfillment Centre. We escalated his case, hoping he has received his rebate by now. We are aware that this process is flawed and are fixing. Cheers ******
Customer Answer
Date: 02/21/2024

Complaint: 20426920

I am rejecting this response because: it's still in process for the greater part of a whole yr. Also since I included the tracking # on the original complaint the person responding could've easily checked the website. Only reason they wouldn't is to try and clear the compliant as no response or resolved which is still unresolved.

Sincerely,

*************************
Business Response
Date: 02/22/2024
Good afternoon ******,
My apologies for this inconvenience,
I have instructed our ************* Team to send out the rebate that is owed to you.
Please confirm the amount,
Best
***********;
Customer Answer
Date: 02/22/2024

Complaint: 20426920

I am rejecting this response because: I just got off a call where ******* said they would get a manager to call me back so it's not resolved. I will update if needed and if manager calls me back.

Sincerely,

*************************
Initial Complaint
Date:08/01/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Molson Coors is running a rebate of $5.00 which they refused. It said "invalid receipt state". I'm not sure what that even means. I live in **** and the rebate was good for **** residents. The receipt is a little hard to read but that's what ****** gave me. I even circled the item.
Business Response
Date: 08/04/2023
Good morning *******, My sincere apologies for the delay in my response back to you. I have reached to our Molson Coors ************* Team to reach out to you as that team will be investigating your case. Rest assured we will make this right, Best ******
Customer Answer
Date: 08/08/2023

Complaint: 20407149

I am rejecting this response because:
Technically I'm not rejecting the response. The business said they would resolve this issue. I don't want to close this complaint until the issue is resolved.

Sincerely,

***************************
Business Response
Date: 08/21/2023
Good morning *******, Apparently this has been an issue in the back end. I have instructed Team to process your rebate from as this issue seems to be dragging on. Once the issue is resolved your original rebate will be processed through the Rebate Centre. My apologies for this inconvenience. Best regards, ******
Customer Answer
Date: 09/05/2023
Complaint: 20407149

I am rejecting this response because:
Hello,
The only reason I haven't responded is I'm wait to see it Molson Coors
Beverage Company sends me my rebate. So far they have not.
I didn't want to close this complaint until I received my rebate.

Thanks,
***

***************************
915 *********************
*********** ** 45068

Sincerely,

**************************;
Customer Answer
Date: 09/05/2023
Complaint: 20407149

I am rejecting this response because:
Hello,
The only reason I haven't responded is I'm wait to see it Molson Coors
Beverage Company sends me my rebate. So far they have not. I didn't want to close this complaint until I received my rebate.

Thanks,
***

***************************
915 *********************
*********** ** 45068

Sincerely,

**************************;
Customer Answer
Date: 09/05/2023
Complaint: 20407149

I am rejecting this response because:
Hello,
The only reason I haven't responded is I'm wait to see it Molson Coors
Beverage Company sends me my rebate. So far they have not.
I didn't want to close this complaint until I received my rebate.

Thanks,
***

***************************
915 *********************
*********** ** 45068

Sincerely,

**************************;
Business Response
Date: 09/15/2023
Hello *******, I checked your file and see you spoke to a rep on September 7th and we have issued a cheque. Please let me know when you have received it, many thanks, ******
Customer Answer
Date: 09/19/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:07/31/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Rebate not delivered. Tracking # doesnt exist. **********. Molsom coors sent email saying it was to be sent. No where to be found. Email sent 7/4/23 saying arriving.
Business Response
Date: 08/01/2023
Good morning *******, I received your case this morning regarding payment not received. I am assigning one of our Molson Coors ************* Rep to reach out to you for additional information. I am assuming you received an email from the ************************** We will need to know what promotion you submitted your info to and we will work with the rebate centre to resolve. Kind regards, ******
Customer Answer
Date: 08/03/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************

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Molson Coors Beverage is NOT a BBB Accredited Business.