Portable Buildings
Cook Sales IncThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Cook Sales Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/30/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid my shed And have made early payment to pay off however there still attempting to collect moneyBusiness Response
Date: 12/01/2023
Customer entered into a lease-to-own contract. Customer has been in the possession of the building for seven months. The dollar amount of the payments fails to even meet the cash price plus tax. Customer still has a balance due.Customer Answer
Date: 12/01/2023
Complaint: ********
I am rejecting this response because:
I have paid off my contract I have not been told that I will get hit with a penalty for paying off early however I am being penalized for pain too early the full amount therefore they are wanting me to pay an additional $832 for the contract of 72 months
Sincerely,
***** *********Business Response
Date: 12/04/2023
Customer agrees that they entered into a 72-month lease and has provided a copy of the lease. While in the course of the lease, there is are rental fees associated with the account. The total cost of the building is $3,379.00. The total amount received from the customer is only $3,200 including the security deposit. Customer is now in the 8th month of the lease and is responsible for the rental fee associated with the lease every month prior to paying in full. The total cost of the building and rental fees amounts to $3,837.88. By deducting the $200 deposit, customer is still responsible for $637.88. The account will continue to accrue rental fees until the account is paid-in-full.Customer Answer
Date: 12/07/2023
Complaint: ********
I am rejecting this response because:
The fact that I posted payment all in a short period of time again I am getting pentalized because I paid it
Sincerely,
***** *********Business Response
Date: 01/24/2024
The position of Cook Portable Warehouses hasn't changed. Customer has not be the option-to-purchase as outlined in the signed lease.Initial Complaint
Date:06/23/2023
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted the business, 11/18/2020, asking them to contact me due to our bankruptcy being discharged. Got a contact back from Gary with cooks, made a payment arrangement and paid till the following year, life happened and i couldn't make the payments any more, I had absolutely no contact from the company for almost a solid year, get a phone call 3 days ago from them, even though not hearing from them for almost a year saying pay 3,000 dollars, the guy here to pick up the shed was just as confused because he said himself the paperwork was all jacked up. I talked with I think Gary on the phone. Not the most pleasant guy demanding something of the sum of 3500 bucks. I don't understand is why the company waits almost a year after no payment to repossess the shed? No contact from them what so ever besides a few phone calls for almost a year! I was happy to make an payment at the time and work something out. What it seems like to me is someone screwed the paperwork up at some point, forgot about the account now trying to save there own can.Business Response
Date: 07/21/2023
Per our internal conversations with the RTO department, this customers bankruptcy was not discharged. It was dismissed by the trustee due to failure of the customer to pay the trustee. Due to the bankruptcy stay prior to that we were not allowed to speak to the customer. That is why no contact was made with the customer prior to that.
We had not received a payment from the customer since 8/23/22. The customer was past due $2144.05 as the customer was 16 months past his maturity date. Once we verified that the customer never refiled bankruptcy we began calling and emailing and texting Mr. ********* on 6/13/23, which was 10 days prior to the scheduled Repo event. During that time fleet was notified that they could schedule a driver as the bankruptcy attorney authorized us to be able to pickup our building due to the bankruptcy dismissal.
During the Repo event on 6/23/23 the driver had Mr. ********* on the phone with the legal account manager and the department supervisor. They went over the entire account history and status with the customer. The drivers paperwork did not reflect the true past due because of the bankruptcy flag. When we were on the phone with the customer while the driver was there it was explained to the customer in detail.
Mr. ********* was not satisfied with the solution being presented to him and that the Rent To Own contract was required to be paid in full to keep the building. The payoff was $3376.64. The customer was given the opportunity to pay or the building needed picked up. Mr. ********* refused to pay so the driver was instructed to pickup the building per our agreement.Initial Complaint
Date:06/14/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
we have given cook Portable warehouse $300 deposit for a shed to be made and delivered on 6-1-2023 they call me to say that they cannot deliver the shed. do to personal employee problems. Then I was told that they would get back to me in about a week or so, I had everything set for the shed. i told them OKAY I had a problem with getting permit, on the same day after they have call me about the shed can't be delivered, I got a call that the permit was a go, and a few days later I decided to cancel the shed, and ask to have my refund sent back to me, and I was told that would not be a problem by the sale person and office lady, then I got a call from a sale person saying that it would not be refunded,Business Response
Date: 07/11/2023
Customer ordered a custom building. The order form states “Cook Portable Warehouses has the right to retain the security deposit on buildings with option in the case of a cancellation after construction begins or delivery has been attempted”. The building is non-standard Utility with an extra door and two octagon windows.
(We will have to discount the building the options in order to resell, and the options are greater than the deposit.)
Initial Complaint
Date:03/20/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
During COVID pandemic conditions still continued to charge outstanding late fees even though I paid my payments even though they were a couple of days late. I paid every month but because of everything being shut down I was unable to pay in time some months and they charged me over and over and over late fees , then sent someone to pick up my building and charged me a pick up fee on top of ALL the other fees they charged me…. And I have asked over and over and over again for my payoff and no one will give it to me.Business Response
Date: 03/21/2023
The customer entered into a rent to own agreement that requires payments to be made on the due date of the last day of every month. Customer is given a courtesy grace period of 5 days to help them avoid late fees. The customer paid outside this grace period on many occasions so not only was the payments not being made by the required due date they were not even being paid by the courtesy grace period. This customer then never attempted to pay any of the late fees when they became due and this caused her account to be past due. We attempted to resolve this delinquency on multiple occasions. We constantly tried to reach customer with letters, phone calls, texts and emails with little to no response from the customer.
Then the customer completely skipped payments on several occasions in mid 2021. This is why a driver was sent for repossession. During the repossession event the customer paid current and we rebated half of the driver service fee that is explained in the lease to help them. For customer service we also waived 3 late fees to help the customer. Then the customer got behind again by skipping multiple payments in a row at the end of 2021 and another driver event occurred. Again they got current and we rebated half the 2nd driver fee. Then the customer skipped several payments again the next 2 months at the beginning of 2022 though to August 2022 and was past due again causing a third driver event. She got current and received a 3rd rebate of half the driver fee.
We provided the customer another online payment link and behooved her to pay online and make sure it was paid on its due date and she has been paying as agreed since October 25th, 2022 and is presently current. Since the customer has been paying online since December 30th, 2022 we have had no contact with the customer. If customer was requesting payoff she was not calling or emailing us as we would have responded. We emailed the payoff calculation to her today 3/21/23. The customer's pay history and payoff calculation are attached for supporting documentation.
Thank you very much.
Initial Complaint
Date:02/21/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
reached out to company several times reguarding my reamining balance left on a shed from cooks portable sheds i got a balance over a year ago and the amount was like $1600 so i know that ive paid it off but im still making payments dont want to over pay i believe company is not reachable and returning my call on purpose and need helpBusiness Response
Date: 02/28/2023
Cook Portable Warehouses has no recent record of customer trying to make contact. The last contact on record was from February 2022. All the customer has to do is email ********************* and their matter will be addressed promptly.Customer Answer
Date: 03/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ****Initial Complaint
Date:02/07/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Around late December 2022 I made a deposit for a $13,000 portable barn. The delivery date was promised for 2/9/23 and then cancelled on late 2/7/23. I need a new delivery date and have yet to receive one.Business Response
Date: 02/08/2023
Customer ordered a building December 30th, 2022 with an approximate delivery time of 8-10 weeks with the building constructed. Customer was contacted approximately February 1st to inform them delivery was scheduled Thursday, February 9th. On Tuesday, February 7th the driver scheduled to deliver buildings in that area called in with complaints of flu-like symptoms and would be out of work for a few days. All customers scheduled with the driver were contacted informing their deliveries would have to be rescheduled due to lack of immediate manpower in their area. By doing so, customers that may have taken a vacation day from work could report if they wanted to. According to the dispatcher, customer expected immediate resolution of a new delivery date. Since no delivery schedules can be finalized until the last half of the week, a satisfactory answer could not be given to the customer until the dispatcher learned more when the delivery driver would be back in their area. Prior to receipt of this complaint, the dispatcher had already placed the customer a priority re-schedule and confirmed with the customer a delivery date of February 16th.Initial Complaint
Date:01/06/2023
Type:Order IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Entered into a lease in March 2022 for a 10 X 12 Shed. Put a $250 deposit for Pickup Charge should the Leasee decide to return shed. Lease calls for a portion of the Lease Fee to go towards purchase price should the Leasee chose to purchase shed at a later date. That fee amounts to about 5% over a two-year period. I decided to exercise the purchase option at the end of October and after receiving the payoff amount, sent in payment but took at least two weeks to acknowledge receipt. I expected to receive the Payoff Documents and a return of the $250 fee as stated in contract. After a number of emails, was told documents would be mailed 12/10/2022. However, not until I made a phone call on 1/02/2023 was I able to get an email acknowledging the shed was paid in full, however, when I followed up with an inquiry about my deposit, I have not heard back from these people, nor have I received the documents that were supposed to have been mailed. Frustrating isn't the right word! My resolution is to have COOK Portable Warehouse deliver my deposit and paid in full documents without having to seek legal assistance.Business Response
Date: 01/17/2023
Thank you for the feedback. Cook Portable Warehouses sincerely apologizes for the delay. There was a recent changeover in our Accounts Payable system that created a large backlog of checks that wasn't immediately made aware to the management team.
According to the customer's account, the check to have the account paid-in-full was received November 10th, 2022. A paid-in-full letter and refund were to be generated approximately December 10th, 2022. Per the notes, an extra paid-in-full letter was emailed on 1/3/23. At this time, management was still unaware that a batch of checks had never been sent to be printed and mailed. On 1/12/2023, another paid-in-full letter was generated to be mailed to the customer. Also on that day, the customer was advised through the dealer of the delay and that the refund check was mailed on 1/10/2023.
Cook Portable Warehouses is sorry for the delay in the customer's refund, but is ********** will arrive in the customer's mailbox any day if not already.
Customer Answer
Date: 01/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
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