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Find a Location

JC Fencing and Outdoors has 1 locations, listed below.

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    Business ProfileforJC Fencing and Outdoors

    Fence Contractors

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    102 Linwood Dr, Collinsville, IL 62234-2313
    BBB File Opened:
    7/7/2022
    Years in Business:
    3
    Business Started:
    5/25/2021
    Type of Entity:
    Sole Proprietorship
    Hours of Operation

    Primary

    M:
    7:00 AM - 7:00 PM
    T:
    7:00 AM - 7:00 PM
    W:
    7:00 AM - 7:00 PM
    Th:
    7:00 AM - 7:00 PM
    F:
    7:00 AM - 7:00 PM
    Sa:
    7:00 AM - 7:00 PM
    Su:
    Closed
    Business Management
    • Jacob Conrad, Owner/Operator
    Contact Information

    Principal

    • Jacob Conrad, Owner/Operator

    Customer Contact

    • Jacob Conrad, Owner/Operator
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/21/2022

    On February 10th, JC Fencing started replacing my fence. From the beginning, there was some alarming actions. Initially they stated that if I wanted to keep the one new side of my fence they could quote under $6600. Presumably, they quoted the entire fence. Nope! They added $768 to replace that side. My fiancé witnessed the exchange. They revised that fee to $1K because they had to re-rent the equipment (poor scheduling on them). I opted to wait a week for them to re-rent it naturally and then begin to avoid the extra cost. They finally finished, but 3-4 weeks late. My fiancé noticed flaws with their work immediately. The fence door didn't latch and had defects. Weeks later they replaced the door and the replacement had issues too. They claimed "treated boards" but many began to warp immediately. My fiancé called them on April 13th and was told they would call him back. April 18th, he texted them pictures of the warped and uneven boards. They said they would come that week. April 25th, he was told someone came, took photos, and they'd be back tomorrow. April 28th, my fiancé received a text with pictures stating the owner's pregnant wife had a serious accident, and he would finish the fence asap. June 16th, they claimed they sent someone to look at the fence the week prior. They said they would try to squeeze me in. July...NOTHING! My fiancé finally gets a call August 2nd after he mentioned "legal action" in a text. They immediately came out and replaced some boards but ran out and would have to come back. They never did. We asked about painting the fence. They quoted $500 2x (Feb/Aug) then up'd the price to $700 on Aug 15th but we settled at $500. They mentioned were immediately available to retrieve the deposit for painting though. My fiancé told them no because they never keep their word (schedule), and we just spent $240, it will be ready when they came to paint. Sept 15, "We'll come tomorrow". We called Oct 7th, "I'll call you back". We are done with them.
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    Customer Reviews

    0 Customer Reviews

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    Local BBB

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