Business ProfileforPerfect Choice Exteriors, LLC

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I am filing a complaint with the Better Business Bureau of Peoria against Perfect Choice, Peoria.
I ordered new windows for my entire house in 2021. They were installed and everything was great.
In August of 2022, lightning struck a tree in my backyard, breaking two of the windows on the back of the house. One was a bathroom window and the other was part of a pair in my bedroom. I called Perfect Choice to request that they order new windows to replace those two. They said they'd have to send someone out to measure. So someone came and measured, they ordered with those measurements and when the windows came in, they installed them. I wandered into the backyard while they were finishing up and noticed that the windows were slightly different than the others, the ones that had been installed the previous year. The installer made a phone call to the company who apparently informed him that, due to Covid, the original company had gone belly-up and they'd had to order from a different company. (I later found out from Richards Building Supply that wasn't true.) When I went inside the house, I noticed that it was even more apparent that the windows weren't the same because one of the newly replaced windows was part of a pair in my bedroom. There is more glass and less frame in the new window. Being they are side by side, that difference is very apparent.
I contacted Perfect Choice to request that they order another window to match the new one just installed. They agreed to charge half price ($600) and ordered that window. It eventually came in and then ******, the installer, arrived to install. He got to my house about 10:15 a.m. and worked on the window until 7 p.m. He came alone, where the other installers had each brought an assistant. I helped him from inside the house as he was putting the window into the frame. There was at least a good 2-3" at the top after the window was set in the frame. I observed that, but didn't know if that was usual or what so just made a comment about a lot of space at the top. He had to make some adjustment to get the window in place at the bottom. So ****** started stuffing insulation underneath it. He was going to need a whole lot of insulation to get it to the same level as the one immediately to the right, so I suggested he get a board. Off he went to one of the local hardware stores to get a board. He came back with said board and another long thin piece of light colored wood. He placed the board beneath the window and that made the window too high, as compared to the window to the right. I (and my son who had come to see if he could assist) suggested he shave some off to make it fit. ****** stated that he was not a carpenter, he was a window installer and couldn't do that. He also made a comment that he wasn't used to someone watching while he worked, so my son and I went to another part of the house. Things were rather heated with ******. He blamed me for him picking up the wrong size board for one thing. I hadn't said anything about the size of the board.
When he was finished, I went to see how it looked. It was a mess. From the inside: He hadn't been able to get the window into the frame without gaps top and bottom, apparently, as he had taken the long thin board and cut pieces to place top and bottom on both the new window and the old (so they matched). Mind you, the old window immediately to the right didn't need anything to fill in any gap. The wood frame of the window is stained dark and the new wood he placed is light, almost oak colored. From the outside: All the other windows have the metal/aluminum around the windows as just flat going down below the window. ****** bent the metal/aluminum into a couple of steps. When I mentioned the difference, he said "This is how it is supposed to be done." Then he left. He was there almost 9 hours! !!!
I requested that ****** leave the old window he'd replaced with me. Upon examination, it has the measurements right on the window, in a location where one can see it without having to uninstall it. All they had to do was look at that, not re-measure. Turns out, they'd mismeasured and the new windows were 1 " shorter than the old ones. That explains why ****** was having a hard time installing, although the installer who'd done the bathroom and first bedroom window managed to get the bedroom window done without gaps.
I contacted Perfect Choice and they said it was fine, everything looks great. I disagreed, they said they'd send ****, the install supervisor out. After two missed appointments, **** showed up, looked at it, agreed that it was a mess and said he'd order two new windows with the correct measurements. I waited a while, called to see if they were in and was told they were not going to order any new windows, that **** had said the install looked great. No, he hadn't. I called, sent photos of the mess and was told they were done, not doing anything else. I called repeatedly, talking to supervisors, ****, the office manager, anyone I could think of to resolve this. All to no avail. They no longer take my calls.
That's where I am now with Perfect Choice. At this point, I've ordered new windows from ******** ******** ******, I have them in my possession and have hired a contractor to install them.
The two windows they replaced in 2022 were for a total of $2200, which I paid. So one window would be $1,100. In addition, I paid $300 of the $600 they wanted for the replacement window. I would like to be reimbursed for the $1,100 plus the $300 that I've paid for those two windows. Total would be $1,400.