Customer ReviewsforMartin Chevrolet

STAY AWAY FROM THIS PLACE!I was quoted $3500.00 and the final bill was $6400.. I told him that I was not happy and that due to the unknown increase. Their response was that other things had to be done.. I argued that "those things" should have been done in the original diagnostic and then quoted amount. Seems I'm not the first person to have experienced this..

June 24, 2024 ***************,After talking with you yesterday and realizing you thought that we misdiagnosed your vehicles issues or at least werent thorough enough with our first diagnosis, I wanted to speak directly with our mechanic who worked on your vehicle. Your mechanic, *******, is one of our two best mechanics we have in our shop and he said he dropped another job he was doing so he could work on your van that day as quickly as possible. He said initially the vehicle wouldnt move due to the drive chain inside the transfer case being stretched. He diagnosed it by monitoring input and output speed sensor data showing that the transmission was outputting to the transfer case but it was slipping inside the transfer case, which is why it wouldnt move. Once that was diagnosed and removed it was discovered that the splines of the output shaft on the transmission were ground off. This occurred due to the spacing needed to allow the vehicle to accommodate the chair lift that was installed. Due to this spacing the output shaft doesnt fully seat into the transfer case as GM designed it.******* assured me that there was no way to diagnose this 2nd issue without first removing the transfer case, which we already knew was a problem. He also wanted you to know that he really hustled in rebuilding your transmission (replaced the output shaft, which is the last piece inside the transmission) so that it could be completed and delivered that same day as he knew how critical transportation is to you and that we had your vehicle for several days.I thought it would be easier to put this in writing since theres a lot here, but I also want you to know that we would never do anything deceptive or misleading, nor would we ever ***** a customer. The reason ***** brought up not charging you at all the last time you were in when you were stuck in your vehicle overnight, was to show you that were not unreasonable or greedy. We always try to do whats right for the customer and our employees. We do make mistakes, however, and in this case, I dont believe, other than the gasket not arriving on time (cant confirm if it was an oversight or a parts delivery issue), that we did anything wrong and were extremely confident in the mechanic who worked on your vehicle.All this being said, I'm sorry you had an experience that you werent expecting, so I would like to offer you a $500 credit toward any future work here at the dealership on top of the $200 discount you have already received. Feel free to reach out to me again and discuss if you would like, you have my mobile number.June 25, 2024 - *************, after sending you the above message you still weren't satisfied with the explanation or outcome. Again, we didn't anticipate there being another problem until after we pulled the transfer case. There was no way of diagnosing the 2nd issue any earlier than we did. It was an unfortunate situation, and we did nothing wrong, so we do not feel responsible to issue any sort of refund or the $1,350 that you are requesting. I am still willing to offer you a $500 store credit towards any future repairs. Sincerely **** Martin, President