Reviews

Review Details

• Review fromTerri K

  Date: 04/30/2025

  5 stars
  My car was totaled in an accident two weeks ago. We live in ********* and I work in ********. My husband found a barely used 2025 Malibu online located at Martin Chevrolet, which happens to be relatively close to where I work. I ran over and test drove it with **** ********, and knew it was my car. He was helpful and understanding of the stress level added to car shopping on the heels of a serious accident. We gave them a deposit and they held the car for a few days until we were squared away with our insurance payout. We picked it up today, and it was nothing but a positive experience. The people are friendly, the dealership is spotless and we will go back again, even though they are out of state. We highly recommend this dealership!

• Review fromMike K

  Date: 12/06/2024

  1 star

  Mike K

  Date: 12/06/2024

  DO NOT DO BUSINESS WITH THIS DEALERSHIPA COMPLETE NIGHTMARE!If you value your time, money, and sanity, steer clear of this dealership, especially **** (salesperson), ***** (service), and ***** (service). My wife bought a 2022 ***** earlier this year while I was out of town, and the experience has been infuriating. Their incompetence, dishonesty, and disregard for customers are appalling.When my wife bought the car, **** gave her only one key and promised to ship the second. He never sent it. Weeks passed, and when the key we had started showing low battery warnings, we reached out. Living an hour away, we called ahead, explained the situation, and scheduled an appointment to replace the key battery and pick up the second key they promised. **** swore, I sent it, but we confirmed he ******** the appointment, after driving an hour, ***** suggested I pay for the second keyone we never received! After arguing, he admitted we were owed the key but then revealed they didnt actually have it. They dragged us there under false pretenses.They also claimed to have replaced the battery in the key we did have. Spoiler alert: they didnt. Weve continued receiving low battery warnings. Ociels confused look when I asked shouldve been a ********, the key has completely failed. Today, after remote-starting the car, I tried to use it, only to see Key Not Found. My wife spent the day trying to contact them, only to have her calls screened and ignored. When she finally reached someone, they said wed have to tow the caroffering no accountability or solutions. Were now stuck without a car for the weekend with three kids under five.This dealership has lied, wasted our time, and left us stranded. Their sales and service departments are a joke and seem more focused on avoiding responsibility than solving problems. Stay far away.
  

  Martin Chevrolet

  Date: 12/23/2024

  To the ***** Family,We are truly sorry for the ordeal youve been through with the Tahoe you purchased from us back in March. We definitely dropped the ball in delivering you a 2nd key in a timely fashion, no excuses and we have addressed internally with those *********** you know now, your vehicles issue wound up being a Body Control Module (BCM) that was not reading the key (s) properly, so your vehicle would not start. We know this took some time to diagnose and we are sorry you were inconvenienced. Going forward, for the next 3 years, we are going to provide valet service for your Tahoe. We will pick-up, drop off a loaner, service your vehicle and re-deliver to your house or business so you will not be inconvenienced. We take our customer satisfaction and reputation seriously and we hope we can retain you as a loyal Martin Chevrolet customer moving forward. Sincerely,**** *******, Sales Manager

• Review fromRick R

  Date: 06/20/2024

  1 star

  Rick R

  Date: 06/20/2024

  STAY AWAY FROM THIS PLACE!I was quoted $3500.00 and the final bill was $6400.. I told him that I was not happy and that due to the unknown increase. Their response was that other things had to be done.. I argued that "those things" should have been done in the original diagnostic and then quoted amount. Seems I'm not the first person to have experienced this..
  

  Martin Chevrolet

  Date: 06/25/2024

  June 24, 2024 ***************,After talking with you yesterday and realizing you thought that we misdiagnosed your vehicles issues or at least werent thorough enough with our first diagnosis, I wanted to speak directly with our mechanic who worked on your vehicle. Your mechanic, *******, is one of our two best mechanics we have in our shop and he said he dropped another job he was doing so he could work on your van that day as quickly as possible. He said initially the vehicle wouldnt move due to the drive chain inside the transfer case being stretched. He diagnosed it by monitoring input and output speed sensor data showing that the transmission was outputting to the transfer case but it was slipping inside the transfer case, which is why it wouldnt move. Once that was diagnosed and removed it was discovered that the splines of the output shaft on the transmission were ground off. This occurred due to the spacing needed to allow the vehicle to accommodate the chair lift that was installed. Due to this spacing the output shaft doesnt fully seat into the transfer case as GM designed it.******* assured me that there was no way to diagnose this 2nd issue without first removing the transfer case, which we already knew was a problem. He also wanted you to know that he really hustled in rebuilding your transmission (replaced the output shaft, which is the last piece inside the transmission) so that it could be completed and delivered that same day as he knew how critical transportation is to you and that we had your vehicle for several days.I thought it would be easier to put this in writing since theres a lot here, but I also want you to know that we would never do anything deceptive or misleading, nor would we ever ***** a customer. The reason ***** brought up not charging you at all the last time you were in when you were stuck in your vehicle overnight, was to show you that were not unreasonable or greedy. We always try to do whats right for the customer and our employees. We do make mistakes, however, and in this case, I dont believe, other than the gasket not arriving on time (cant confirm if it was an oversight or a parts delivery issue), that we did anything wrong and were extremely confident in the mechanic who worked on your vehicle.All this being said, I'm sorry you had an experience that you werent expecting, so I would like to offer you a $500 credit toward any future work here at the dealership on top of the $200 discount you have already received. Feel free to reach out to me again and discuss if you would like, you have my mobile number.June 25, 2024 - *************, after sending you the above message you still weren't satisfied with the explanation or outcome. Again, we didn't anticipate there being another problem until after we pulled the transfer case. There was no way of diagnosing the 2nd issue any earlier than we did. It was an unfortunate situation, and we did nothing wrong, so we do not feel responsible to issue any sort of refund or the $1,350 that you are requesting. I am still willing to offer you a $500 store credit towards any future repairs. Sincerely **** Martin, President

• Review fromWendy B

  Date: 04/30/2024

  5 stars
  I have purchased 2 vehicles from Martin and have had great experiences both times. They offer life time oil changes which their service department is great and does a fantastic job. I only had my 1st vehicle for 3 years due to accident it was just totaled and I just purchase a brand new 2024 Malibu and had a great buying experience with ** and the finance manager ****. They answer all questions found the financing that fit my situation and worked with me with my insurance claim which all made the buying a car a so easy and after a stressful situation with the accident this was a piece of cake. I highly recommend both Martin Chevrolet and ** for your car purchase. You will not be disappointed.

• Review fromJesus L

  Date: 12/14/2023

  1 star
  I was lied to from the first day I purchased a used vehicle and don't the lie the vehicle started on fire with my entire family in it and now similar issue came up and they said they would not fix and I purchased vehicle 3 months ago

• Review fromJoseph L

  Date: 08/05/2022

  1 star
  This dealership lacks integrity. They sold us a vehicle we agreed to purchase. Accepted credit card for deposit but was called back with "sorry, **********." The original sales person went on vacation and her substitute who was handling the documents was clueless. The sales manager was arrogant, disrespectful, and had zero customer service skill. Unprofessional and poor business practices sums up this company.