Business ProfileforCCMSI

My employer has a contract with CCMSI (Reading, MA) to handle worker's comp cases. I was injured on the job in September 2021 and have had issues recovering since then. CCMSI is the worst organization I could have worked with to handle my worker's comp coverage. The adjusters are rude, condescending, and incompetent. I've had to remind them to do every single task multiple times, which is difficult considering they don't answer their phones. My doctor's office reported that they called my old adjuster eight times without a response, and my adjuster was completely unaware that she'd been called at all. My current adjuster has made administrative problems that are not in my control my problem rather than communicating with my healthcare provider or my employer's Occupational Health office. Every email I get from her is dismissive, condescending, rude, and completely unhelpful. I dread having to do anything related to my case now because I know I'm going to be talked down to as if it's my fault that she works there. All I want is coverage for my injury so I can recover as fast as possible, but CCMSI has created hurdles every step of the way and acted as if requesting their services is the worst thing I possibly could have done.