Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/24/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased an Amazon gift card from your ************* retail store. However I have been unable to use the card. When I called Amazon they stated it was registered to someone else and they could not give me any information. I either need Walgreens to provide me a working gift card for $100 or issue a refund back to my *****************
Business response
11/16/2021
Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
Summarize the resolution addressing these questions:
1. Was the customer contacted? If so, in what form? (i.e. email, phone or letter) Called
2. Was the customer satisfied? Yes
3. Was compensation provided? (if gift card, the gift card number and amount) $100
4. What actions were taken to prevent reoccurrence?
Called customer and apologized for the inconvenience. Store will load another Amazon gift card for $100 and certify mail to the customer at the address customer provided. She was happy with the resolution. Thanks and please close out.;
If you have any questions please do not hesitate to contact me.
Thank you,
*************************
Executive Response Specialist
************************************************
Fax: ************Initial Complaint
10/22/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was at Walgreens today in ******* ********** on the corner of ************ to get my booster shot they asked me for a ton of information I gave them everything I had the woman went and got a big person to come and to tell me off and to take my cards elsewhere...I said whatever you are meaning? Crazy person monster or whatever you are this person was a transvestite I guess? Took it personally ran after me through the search store screaming and swearing that I was an effing c*** and get out of her store I ended up having to call the police on them today the accident number is 21 Dash *****Business response
10/29/2021
Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
1. Date resolved: 10/26/21
2. Who resolved: **************** DM
3. How resolved: Apologized for ******* very inappropriate behavior
4. Customer satisfaction: She was yelling at me demanding that ***** be removed from the company and WA state immediately, conversation ended by her hanging up on me, she is not happy.
5. Compensation given: None
If you have any questions, please do not hesitate to contact me.
Thank you,
******************
Executive Response Specialist
**********************************************************************************
Fax: ************Initial Complaint
10/21/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I was shopping around and the employees were fallowing me around like I was going to steal . I payed for my item and left . Apparently the clerk called 911 and I had been harassed by the *************** while I was in my car about to leave . I was and felt humiliated and was treated like a criminal when I was innocent to their allegations.Business response
10/25/2021
Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
No store location was provided. Unfortunately we are unable to proceed with this complaint without that information.
If you have any questions please do not hesitate to contact me.
Thank you,
**********************
Executive Response Specialist
********************************************
Fax: ************Initial Complaint
10/20/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I have a Walgreens card for the purpose of earning rewards on purchases made at Walgreens. Walgreens used to award points for purchases. These points were equivalent to dollars and customers could redeem these points in certain quantities, like ****, ****, ******, ******, and ******. Walgreens changed the style of rewarding customers. It eliminated points and started posting rewards in dollars directly to customers' accounts. Before switching to directly awarding dollars, Walgreens used to email customers alerting that their points were going to expire, to give them time to redeem them. These emails stopped suddenly. Walgreens secretly confiscated ****** points which were equivalent to a credit of 60 dollars on purchases at Walgreens, from my account. Walgreens should send a $60 gift card to resolve this problem.Business response
11/02/2021
Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
Summarize the resolution addressing these questions:
1. Date resolved: 11/02/2021
2. Who resolved: Kayla
3. How resolved: The customer showed to have $10.70 expired cash on their MyWalgreens account which was added back on the account.
4. Customer satisfaction: Unknown
5. Compensation given: None
If you have any questions please do not hesitate to contact me.
Thank you,
**************
Executive Response Specialist
********************************************
Fax: ************Customer response
11/03/2021
Complaint: 16044929
I am rejecting this response because: The adjustment offered is much lower than the dollar value of thousands of points that Walgreens removed from my account withoutsending emails about their intention to do so. $60 is what should be added to my account. It appears from the business' response that the business has deleted most of the history of
accumulation of points and has relied on a small part of history that is available in their records.
Sincerely,
**** MaliBusiness response
11/18/2021
Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
Summarize the resolution addressing these questions:
1. Date resolved: 11/17/21
2. Who resolved: District Manager ******************
3. How resolved: Customer called
4. Customer satisfaction: Yes
5. Compensation given: I tried calling multiple times and unable to get an answer. The store manager was able to reach and explained the MyWalgreens rewards program to the patient. We have no way of verifying the data from the conversion that happened several months ago. In good faith, the store manager added $60 to the MyWalgreens account for the patient and they were satisfied with the response.
If you have any questions please do not hesitate to contact me.
Thank you,
**************
Executive Response Specialist
************************************************
Fax: ************Customer response
11/23/2021
Complaint: 16044929
I am rejecting this response because: I checked my Walgreens account today (Nov. 22), but did not see $60 posted to my account in the form of rewards.My reward balance is only 98 cents. If you post $60 to my account, I will be glad to tell BBB that I am satisfied with the resolution provided by Walgreens.
Sincerely,
**** MaliInitial Complaint
10/19/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
11 pm staff on Tuesday Oct 19th. I have made a complaint about this employee before. He is extremely rude, and literally the Walgreens people called me. He is still working there and he is so **** rude to me as if I treat him badly. I am asking about my prescription I recorded the phone calls and everything too. They will not answer my calls at all after the mean worker hung up. He said he worked there a few years I have never disrespected him. He bullies me every time and Walgreens already got involved. I am in tears. I do not deserve this treatment at all. I was nothing but respectful. I have it video taped I hope my call was recorded. HE needs to be nicer I have told him countless times. SO disgusting and rude. I don't want to fill my stuff at ******************* anymore. Horrible horrible male pharmacy staff on Oct 19th 11 pm ignoring all my calls.Business response
10/29/2021
Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
1. Date resolved: 10/28/2021
2. Who resolved: ****** Y, DM
3. How resolved: Customer was called. Issue was resolved.
4. Customer satisfaction: Yes
5. Compensation given: None
If you have any questions, please do not hesitate to contact me.
Thank you,
******************
Executive Response Specialist
**********************************************************************************
Fax: ************Initial Complaint
10/16/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I placed order today for same day delivery. I never received order. I called store and they id they fulfilled order and handed off to their 3rd party doordash. I live in apartment complex and searched everywhere but cant find my item. i spoke with store manager ******* and said cant refund it and told me to call customer service. I called them spoke with agent named ******* and they told me store handle it and gave me doordash tracking number. i called them and they say driver delivered it somewhere. no one wants to help me and keep directing me somewhere else. i Paid almost $100 and have nothing to show. i need my money back or someone to do something. this is ridiculous and im very upset. order # ************Business response
10/21/2021
Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
1. Date resolved: 10/20
2. Who resolved: ******* P SM
3. How resolved: SM was able to refund the credit card portion to the customers credit card and I have put the cash rewards redeemed amount ($5) on a store credit card. I left a voicemail to let customer know what the situation currently is.
4. Customer satisfaction: Yes
5. Compensation given: None additional than for the refund of the transaction.
If you have any questions please do not hesitate to contact me.
Thank you,
******************
Executive Response Specialist
**********************************************************************************
Fax: ************Customer response
10/23/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
10/16/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 10/16/21 I went to the Walgreen's located at ***********************. I ask to pick up one prescription for a pain medication my wife needed due to shoulder surgery approx. 10 days earlier. The employee at the pharmacy counter advised me there were two prescriptions ready for her and that the second one was a "required" prescription. This second "required" prescription was two ********** of ****** at a cost of $50. I was taken back by this but since I was told it was required I paid the **** along with the $7.36 for the actual pain medication. After speaking to my wife about this situation we both felt that we were being sold something we did not need and should not be required to buy. We returned several hours after the purchase with the receipt and the still sealed box of two doses of ******. My wife entered the store, explained our position. She was told that I could have refused to take the second prescription but since I left the store with it no refund would be given.Business response
10/25/2021
Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
1. Date resolved: 10/25/2021
2. Who resolved: ************** DM
3. How resolved: Called customer. Left a voice mail for them to call as their convenience. Pharmacy is willing to take the prescription back and issue a refund.
4. Customer satisfaction: Unknown
5. Compensation given: None other than refund of RX.
If you have any questions, please do not hesitate to contact me.
Thank you,
******************
Executive Response Specialist
**********************************************************************************
Fax: ************Customer response
10/26/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
10/16/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
i recieve multiple times a day from walgreens spam emails using fictious address and bogus information. please stop spamming meBusiness response
10/20/2021
Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
1. Date resolved: 10/19/2021
2. Who resolved: Privacy office
3. How resolved: Customers email was removed from our systems. It may take up to 10 days to stop receiving emails once removed.
4. Customer satisfaction: unknown
5. Compensation given: none
If you have any questions please do not hesitate to contact me.
Thank you,
******************
Executive Response Specialist
**********************************************************************************
Fax: ************Initial Complaint
10/14/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
This is a complaint against The *********************** Walgreens.95132 Their management in the Pharmacy is incompetent. A poor older lady with a ****** waited ***** mins. to pick up a script.I waited the same.They have signs for pick up and express pick up, but mean nothing. I just want the store to manage their customers better. Everyone was ****** off in line.The manager is very young and maybe should not have the job.Please fix the line signs and adhere to them.Thx *****Business response
10/22/2021
Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
1. Date resolved: 10/18/21
2. Who resolved: HongHa N.
3. How resolved: I spoke with the customer. He was frustrated with the confusing "express
pickup" and "pickup" signage and the long wait in line, especially for
the old lady with a ****** in front of him. I apologized to him for the
long wait and let him know we'll find a way to execute better at the
store.
4. Customer satisfaction: Yes
5. Compensation given: N/A
If you have any questions please do not hesitate to contact me.Thank you,
******************
Executive Response Specialist
**************************************************************************************************************************************************************************************************************************************************************************************************************************************************************Fax: ************
Customer response
10/23/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
10/14/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
The automated online system told me my prescription would be ready for pick up. When I arrived they said that they did not have the medication in stock. Later they called and said they did in fact have it in stock. After purchasing it I discovered that the strength is half of what my prescription is for. They charged me full price for the item.Business response
11/02/2021
Our Management team has made multiple attempts to contact customer. Customer will not return calls.Customer response
11/02/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
2,420 total complaints in the last 3 years.
819 complaints closed in the last 12 months.