Business Profile

Pharmacy

Walgreens

Headquarters

Complaints

This profile includes complaints for Walgreens's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,374 total complaints in the last 3 years.
692 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/30/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was vaccinated for Yellow Fever by Walgreens at ************************************************** in 2017 before a trip to ********. I did not receive a Yellow Fever yellow card showing that I was vaccinated and was a teenager at the time and didn't think to ask. Fast forward to today, in 2025, multiple countries require you to have a yellow card (it's a specific card) showing you've been vaccinated before entering the country. I do not have one but was vaccinated in 2017. All of the travel clinics and health systems I looked at said they would reissue the yellow fever card if you didn't have it or had lost it if you had been vaccinated by their company.Following this, I tried to get Walgreens to issue me my yellow fever yellow card. I have been trying to get this done for threeish weeks. I both called and went into the pharmacy at **************************************************. After going in, I was told they didn't do yellow fever at that location, could not give me a card, and told me to try going to the Walgreens at ***********************************. I called that Walgreens pharmacy and was told they couldn't issue me a card, because they weren't the location that vaccinated me. I then called Walgreens customer service, was transferred to records, told they couldn't issue me the card, put on hold as they "looked into it" and then without asking or saying anything, transferred me to a number that was no longer in service. I did not get a call back. I am going to ******* on May 12th, 2025. I need my yellow card to get in. The cheapest I've found a 2nd yellow fever vaccine was $166, and I paid more than that in 2017 to Walgreens for my original vaccine. I need Walgreens to issue me my yellow fever yellow card. I have receipts from Walgreens showing the day I was vaccinated, where I was vaccinated, and that I was vaccinated with yellow fever. The records department also confirmed they could see I'd be vaccinated on that day. My birthday is **********.
Business Response
Date: 05/02/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:
1. Date resolved:5/2/25
2. Who resolved:District Manager ***** *.
3. How resolved:District Manager ***** *. called the customer to apologize for the inconvenience and assured the customer that the appropriate steps will be taken by management to prevent any further disruptions to service.
4. Customer satisfaction: Yes
5. Compensation given: None

If you have any questions, please do not hesitate to contact me.

Thank you,

****** *.
Executive Response Specialist
******************
***********************
Fax: ************
Customer Answer
Date: 05/02/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****
Initial Complaint
Date:04/28/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Today April 28, 2025, at 9:00 AM, I visited Walgreens, located at *************************. *L ***** to purchase a reading glasses. I observed multiple signs prominently displaying a Buy One Get One (****) offer for reading glasses. After selecting my items, I proceeded to the checkout, where they weren't; I took a photograph of the advertisement to the cashier, who subsequently called for a manager who, upon reviewing the image, informed me that the promotion had expired on April 19. I expressed my disbelief at the presence of outdated promotional signage for 9 days just a short distance from the checkout area. The manager then removed the reading glasses from my possession and exited the area to take down the signage. What was particularly concerning was the manager's comment regarding my kind just wanting to receive a free item and the * word for not knowing how to read. Which I believe to be misleading given the advertisement's visibility and the potential for customer misunderstanding due to the prominent display of the **** offer and not reading the small print date.Additionally, upon arriving at work later that day, I discovered that the arms of the reading glasses had been broken. I regret not paying attention to the manager as he diverted my attention from the items by berating me while he broke them.I am formally reporting this incident and would like to note that if I do not receive an appropriate response from Walgreens I will consider engaging legal counsel to request surveillance footage from the register area, as I understand there are cameras installed at that location. There is no need to delete them; I am sending a copy of that to my lawyer now. Thank you for your attention to this matter. It's not about the free but the disrespect.
Business Response
Date: 05/01/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:
1. Date resolved:5/1/25
2. Who resolved:Store Manager ***** *.
3. How resolved:Store Manager ***** *. called the customer to apologize for the inconvenience and assured the customer that the appropriate steps will be taken by management to prevent any further disruptions and improve overall processes.
4. Customer satisfaction: Yes
5. Compensation given: $50 Service Recovery

If you have any questions, please do not hesitate to contact me.

Thank you,

****** *.
Executive Response Specialist
******************
***********************
Fax: ************
Customer Answer
Date: 05/02/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Rosetherlyne ******
Initial Complaint
Date:04/26/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order placed: Apr 26, 2025 03:38 PM CST Order number: ************ Purchase summary Item subtotal:$63.96, Same Day Delivery:FREE When my order was an hour overdue, I called and spoke to ****** and River (manager) both refused to give last names. Both said they don't see my order by order number. ****** said they don't deliver and never have. River said she cannot (or maybe will not) search for orders by my name and she has no idea where my order is or even if it exists and she has no way to find out. Suggested I call Walgreens customer service. I'd already contacted them and they connected me with the store I ordered from. As luck would have it, I received an email showing my order had been picked up and was out for delivery as I was speaking with River(River said she could not see anything about my order being picked up but since I got an email she was done with it.) My order was delivered at 6:45PM and I've saved the video from that delivery. The order was correct. But I'm done with this Walgreens. Thought you might like to know although they both seemed pretty confident that their behavior was acceptable by Walgreens standards. If you truly do not allow employees the tools needed to investigate in such situations, I'll be looking for another drug store.
Business Response
Date: 05/01/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to our Leadership Team for handling.

1. Date resolved:04/28/2025

2. Who resolved: District Manager, ***** *., Store Manager, ****** *.
3. How resolved: Called customer and addressed with team at 5470
4. Customer satisfaction: Left message to be called back.
5. Compensation given: $20.00 shopping gift card
Thanks,

****** *.
Executive Response Specialist
**************************;
***********************;
Fax: ************
Customer Answer
Date: 05/02/2025

Complaint: 23254978

I am rejecting this response because:
I told them I do NOT want a gift card and I will cut it up or donate to charity if they send one, I want to know what happened and why. The customer service *** wasn't listening, just going though the motions thinking a gift card would solve the problem. I told her I only do business with companies that know how to run a business and, based on this experience, Walgreens no longer knows how. Walgreens sent an email to the store to the effect that they needed to do some training. Based on the attitudes of the employee and the manager I spoke to at the time, that went straight in the trash. SO disappointed.

Sincerely,

**** ********
Initial Complaint
Date:04/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
purchases roblox gift card ($30) back in 12/23/24 for nephews xmas present. ***************************************** location...did not register in the game after he received it. i was there with him we have done it countless times before and after this incident and it would not recognize... went back could not get refund went and followed procedure and emailed support. only for them to get back to me 5 months later that they cant give me a refund or credit and then sent me an insulting ******* video on how to redeem the gift card. very unprofessional and no intend in refund or store credit
Business Response
Date: 04/28/2025

Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to our leadership team for handling. The following information was provided as the resolution details.

1. Date resolved: 04/28/2025

2. Who resolved: Walgreens 3rd party gift card processor InComm and ***** *. Executive Response Specialist

3. How resolved: ****** was able to recover the $30 from the Roblox gift card and has credited Walgreens back for the transaction. Customer will need to sign the attached release form in order to proceed with reimbursement. Please request he sign it and return to you. After receipt of the signed release form and upon receipt of the invoice from our accounting department, I will then notify customer that the refund has been mailed to him. We cannot provide a timeframe. Customer will need to provide his home mailing address.

4. Customer satisfaction: Unknown

5. Compensation given: $30 will be refunded to him for the value of the gift card.

If you have any questions please do not hesitate to contact me.

Thank you,

***** *.
Executive Response Specialist
***********************************br>
***********************

Fax: ************
Customer Answer
Date: 04/29/2025

Complaint: 23243583

I am rejecting this response because: i cant accept and email back unless i press i accept the respone so until i receive the funds i will not be satisfied enclosed i have the paper signed and dated il be waiting

Sincerely,

**** ****
Business Response
Date: 04/30/2025
I will email the customer when we receive the accounting invoice, and the refund check is mailed to him. Thank you, ***** *., Consumer Relations
Customer Answer
Date: 05/01/2025

Complaint: 23243583

I have read the respone and will await until said email and refund has been made upon that I will accept the answer and remove my complaint, for now I wait

Sincerely,

**** ****
Initial Complaint
Date:04/22/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have discontinued being a pharmacy customer of ********************** Pharmacy, by making four phone calls -all of which have been ignored- and a written letter mailed via the post office -which was also ignored. Walgreens Pharmacy was told in the above five communications that I have a new pharmacy and no longer need its services. Yet, Walgreens Pharmacy has continued to fill prescriptions and even called my doctors for renewals. I cannot get them to stop.
Customer Answer
Date: 04/22/2025
The address is:
Walgreens **************************;
*********, ************* 02719

Business Response
Date: 04/25/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:

1. Date resolved: 4/24/25
2. Who resolved: District Manager **** P. F.
3. How resolved: District Manager confirmed all prescriptions were closed and removed consent to be contacted to ensure patient is no longer reached out to.
4. Customer satisfaction: Provided resolution to patient via email, should the patient have further concerns, I will provide an update.
5. Compensation given: N/A

If you have any questions please do not hesitate to contact me.

Thank you,

Dr. ******** *.
Executive Response Specialist
*************************************br>************************************
Fax: ************
Customer Answer
Date: 04/28/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *********
Initial Complaint
Date:04/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Local pharmacist at the ********** location off rufe snow during 4 phone calls all back to back hung up on me all 4 times cause it was near their lunch time. We got a call about a prescription delay and my doctor told me we needed to have them transfer this asap. Pharmacist and techs on duty today 4/21 at 12:30 to 1:30 my call times had zero professionalism and care for my health as a customer. We came to the ********************** and told the manager and she scuffed and me like ok whatever. Sure they did. She had zero professionalism and remorse for the poor staff and lack of training and compassion to the customers that come to your establishment.
Business Response
Date: 04/24/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:
1. Date resolved: 4/24/2025
2. Who resolved:District Manager ****** *.
3. How resolved:District Manager ****** *. called the customer to apologize for the inconvenience and assured the customer that the appropriate steps will be taken by management to prevent any further disruptions and improve overall processes.
4. Customer satisfaction: Yes
5. Compensation given: None

If you have any questions, please do not hesitate to contact me.

Thank you,

****** *.
Executive Response Specialist
******************
***********************
Fax: ************
Initial Complaint
Date:04/21/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
the pharmacy doctor (the male one) has been extremely unprofessional regarding my medication. I have used this Walgreens pharmacy for 25 years. Store number is #****, located at ******************************************* primary doctor has sent in prescriptions and this pharmacy doctor has made it a polint in front of others to start questioning the medication and not filling it even though the doctor has sent the correct paper work. Once my ** corrected the prescription that was filled out incorrectly, I was sent a text to pick up my medication (phentermine). When I arrived, the staff actually told me that the pharmacy doctor decided to hold it again and wanted to investigate further. He literally said "too many papers have been sent and I don't like the way it looks" as if doubting the veracity or validity of this particular prescription. He refused to be cooperative. This is offensive and unprofessional and actually cannot withold my medication that has been prescribed by doctor *** prescribes all of my medication.
Business Response
Date: 04/29/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:
1. Date resolved:4/24/2025
2. Who resolved:Pharmacy Manager ***** *.
3. How resolved: Pharmacy Manager ***** *. spoke to the customer to apologize for the inconvenience and assured the customer that the appropriate steps will be taken
by management to prevent any further disruptions and improve overall processes. She also received clarification from the physician and was able to fill the prescription.
4. Customer satisfaction: Satisfied
5. Compensation given: None

If you have any questions, please do not hesitate to contact me.

Thank you,

****** *.
Executive Response Specialist
******************
***********************
Fax: ************
Customer Answer
Date: 04/30/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ********
Initial Complaint
Date:04/19/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have $225.72 cash rewards in my account that disappeared. The agent says the rewards expired, but I didn't receive any emails or notifications about the expiration. Walgreens took my money without notifying me.
Business Response
Date: 04/21/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to our Leadership Team for handling.

1. Date resolved: 04/21/2025
2. Who resolved: eCom Issue Resolver, ****** *.
3. How resolved : I apologize that $225.72 Walgreens cash was deducted from your myWalgreens rewards account. This occurred because you did not use your account within a 6 month timeframe. Per our terms and conditions if you do not use the account at least once every 6 months the account will become inactive and all Walgreens cash will be forfeited. Please review our terms and conditions at ******************************************************************************************************************** a one time courtesy, I have added back the $225.72 Walgreens cash to your account, you now have ****************************** cash available to use. Please use your account at least once prior to October 21, 2025 as we will not be able to add cash back to your account again in the future if for forfeited cash. I apologize for any inconvenience this issue may have caused you.
4. Customer satisfaction: Unknown
5. Compensation given: $225.72 Walgreens cash rewards

Thanks,

****** *.
Executive Response Specialist
**************************;
***********************;
Fax: ************
Customer Answer
Date: 04/22/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ***
Initial Complaint
Date:04/18/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had numerous problems with the store pharmacy located at ********************************************. Prior to yesterday Thursday April 17 2025 all of my issues have been due to customer service, which I have contacted the corporate office about every time and they have records of my complaints on file including on time where the pharmacy cursed at me and hung up on me WHILE a ***resentative from the Walgreens corporate customer service *** was listening. Yesterday 4/17/25 I called to get a refill of an rx that is a controlled substance. I was supposedly given 30 pills on 3/21/25, however I ran out of pills on 4/16/25. I tried to call to get a refill and they said it was too soon to refill the medication. This was an error because I only take one pill a day and I should have had 30 pills or enough to have medication until 4/20/25. I only take one pill a day and have only taken one pill a day for the past 10 years. There has been nobody to come into my house and take medication from me. In fact no one has come to my house in the past 60 days at all, so no one stole them from me. I didnt drop or lose any pills myself as I have the same routine every single day.The store either shorted me pill or took them out of my rx. The store refuses to attempt to come to a resolution. I have called and emailed numerous times in the past 24 hours with no resolution. I am at the end of the rope with this pharmacy. I would change pharmacies but I have limited transportation and they are the only pharmacy close enough to walk to from my house, and I am on ******** so I cannot have my rx's delivered.Taking a controlled substance from a patient is illegal. Incorrectly dispensing medication is a danger to my health because I have had to go without the medication, not only leading to side effects from withdraw but also causing additional health issues that the medication counteracts.Again I have tried emailing and calling, and get hung up on or no response.
Business Response
Date: 04/21/2025
Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

1. Date resolved: 4/21/2025

2. Who resolved: District Manager **** F

3. How resolved: Our District Manager **** F called the customer to hear their concern in detail. Then partnered with store leadership to verify on hand inventory and review cameras to verify a correct medication count for the customer.

4. Customer satisfaction: Satisfied

5. Compensation given: None

If you have any questions, please do not hesitate to contact me.

Thank you,

******* *.
Executive Response Specialist
Customer Answer
Date: 04/22/2025

Complaint: 23222042

I am rejecting this response because: there was no resolution to the issue presented. I have previously spoken with district managers who have stated that they would "talk" to the store manager to resolve the issue but nothing is ever done. I was offered no concrete information that anything has been done. The district manger reviewed the dispensation of the rx but did not verify were the pills went or who took my pills after the rx was filled and place on the shelf for pickup. I was not offered compensation or concrete evidence for resolution. "Talking" to the store manager does nothing because the store manager takes no subsequent action to correct the problems. In fact I still have an email sent numerous days ago with no response.

Sincerely,

******* *****
Business Response
Date: 04/25/2025
Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the Healthcare Supervisor for handling. The following information was provided as the resolution details.

1. Date resolved: 4/25/2025

2. Who resolved: Healthcare Supervisor ***** V

3. How resolved: Our Healthcare Supervisor ***** V called the customer and ensured the customer received their medication as requested. ***** V also partnered with ******************* to implement new procedures to monitor store and pharmacy leadership going forward around customer service and quality.

4. Customer satisfaction: Satisfied

5. Compensation given: None

If you have any questions, please do not hesitate to contact me.

Thank you,

******* *.
Executive Response Specialist

Customer Answer
Date: 04/30/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *****
Initial Complaint
Date:04/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have filled a prescription before of the same medication at this pharmacy my doctor told me yesterday that they called my prescription in and that the pharmacist acknowledged it however they waited until today and told me that it was not there until 11:00 this morning. I sent my mother to pick up my prescription they proceeded to argue with her and tell her that my doctor is a teledoctor which they are not and that they would feel it as a courtesy this time and not the next time without even calling the doctor to verify if they are a tell a doctor. When she brought my prescription home there was supposed to be 24 of them there was only 23 when I called back up there she proceeded to argue with me and tell me that my mother needed to bring it back so that they could verify instead of checking their cameras after I told her that was not going to happen they then check their cameras and verified that they did indeed keep one of my prescription.
Business Response
Date: 04/19/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:
1. Date resolved:4/19/25
2. Who resolved: Store Manager ******** *.
3. How resolved: Store Manager ******** *. called the customer to apologize for the inconvenience and assured the customer that the appropriate steps will be taken by management to prevent any further disruptions and improve overall processes.
4. Customer satisfaction: Yes
5. Compensation given: None

If you have any questions, please do not hesitate to contact me.

Thank you,

****** *.
Executive Response Specialist
******************
Muscle Shoals, AL 35661
Fax: ************

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