ComplaintsforWalgreens

• Initial Complaint

  08/17/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Date of transaction: 6-24-24. I purchased 3 defective ****** cards. They were in total ****** I was charged ****** on my Mission Lane credit card statement. Recd6-24-24. I complained to Walgreens customer service. They said they would give me back ****** and sent me a release form. I called the district office and the **************** twice to resolve. I was told to leave a message and I would get a call back. I never did . There was a case # assigned. It was #********.I was supposed to be refunded ******.unsgead I recd 100. 00 on my credit card where is the other $****** to be credited to my card

  

  Business response

  08/19/2024

  Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
   
  
  
  Summarize the resolution addressing these questions:
  
  1. Date resolved: 8/19/2024
  
  2. Who resolved: **************, Executive Response Specialist
  
  3. How resolved: The customer has been emailed the release form to sign. I am attaching it here. $400 is what our gift card processor was able to recover on the ****** Play gift cards. The remaining $100 had already been redeemed and could not be recovered.
  
  4. Customer satisfaction: Unknown
  
  5. Compensation given: $400 refund will be provided upon the customer signing the release form to proceed with reimbursement.
  
  
  If you have any questions please do not hesitate to contact me. 
  
  
  
  Thank you, 
  
  
  **************
  Executive Response Specialist
  *************************************>
  ***********************
  
  Fax: ************
  
  
  

  Customer response

  08/19/2024

  Complaint: 22157947
  
  I am rejecting this response because: Thank you for your assistance. I need to know who redeemed the $100 card. Because it wasn't me. So I reject their offer.
  
  Sincerely,
  
  ************************;     

  

  Business response

  08/20/2024

  As stated, $400 was the total amount recovered that can be refunded. Customer will need to sign the release form to proceed with reimbursement.

  Customer response

  08/20/2024

   
  Complaint: 22157947
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

• Initial Complaint

  08/15/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I made a purchase of $82.35 on Mar 14, 2024 (Order number: ************) Screenshot attached 1, solely incentivized by the offer jointly provided by Walgreens and Couponcabin. The offer was "get a $75 bonus on orders over $75". Screenshot attached 2. I intentionally ordered more than the requirement and did not use any coupons to ensure that I would receive the cashback. After clicking through the link, the purchased was tracked, Screenshot attached 3. However, after waiting for a month, I don't have receive the cashback so I contacted Couponcabin Screenshot attached 4. Couponcabin has been following up my inquiry closely and updated me periodically and I appreciated that. On Jun 11, I finally got a reply from Couponcabin but they relayed that message that reported subtotal amount of $34.37 by Walgreens. Screenshot attached 5. Reading the emails from Couponcabin, I trust that they had tried their best to inquire about the transaction for me but they were limited by their agreement with Walgreens I'm filing this complaint because it should be very simple for Walgreens to verify my purchase amount. It is clearly a $82.35 purchase and Walgreens did not provide any reason how a subtotal amount of $34.37 was reached. I believe it is a deceptive tactic that directs customers to make bigger purchase and didn't pay the bonus as promised by using their agreement with the cashback website. I spent quite a lot of time in following up the cashback. But since I'm a regular Waglreens customer and I'm willing to settle the issue with store credit of $75 to be credit into my account as cash reward or mail a store credit card to me. Thank you for your attention.

  

  Business response

  08/19/2024

  Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to our Leadership Team for handling.
   
  
  
  
  1. Date Resolved: 8/19/24
  2. Who Resolved: ****************, District Manager 797
  3. How Resolved: Customer was able to get back to me by email and was able to add the $75 to his rewards card. **** on to explain and offer insight into his confusion regarding the transaction he had. Explained to him the 2 covid tests he ordered online as apart of the transaction are excluded items to the subtotal to hit the $75 minimum threshold. Was able to get his rewards card account phone number from him and added the $75 and send him confirmation of the funds added to the account as well. This was done at 12:40pm on 8/19/24.
  4. Customer Satisfaction: Yes, customer was satisfied.
  5. Compensation Given: $75 in Walgreens cash rewards to customers account ending in 9613.
  Thanks,
  
  
  
  ****************
  Executive Response Specialist
  **************************;
  ***********************;
  Fax: ************

  Customer response

  08/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  08/10/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I have been coming to this pharmacy for my antidepressant medication and birth control pills since 11/2023. Usually my visits to come here for refills are once maybe twice a month.Now if youre not familiar with how antidepressants affect the body I would like it to be known that going only one day without taking this medication will cause severe withdrawal onset as soon as the following morning of missing the dose. These symptoms for myself and many people consistent of extreme nausea and dizziness, brain zaps every ***** minutes (these feel as if a switch that keeps your whole body alive quickly flicks on and off sending a very disorientating and uncomfortable sensation throughout the body) and most importantly heightened anxiety/panic attacks/depression/suicidal thoughts. This medication for me serves as a mood stabilizer for my PMDD and depression. Its very important that I do not miss any doses for longer than 24 hours.I am here reaching out because on multiple occasions this Walgreens pharmacy has failed to refill my medication in a timely manner thus causing all the symptoms I stated above. I had to call out of work sick twice now because of how awful my withdrawals were. I cannot begin to imagine all the other people out there with even more severe medical issues who have also been told by this location that they dont have the medication ready or in stock even though the voice operator said the medication is ready. I would like to further ask that justice be served to the extremely rude Pharmacists and pharmacy techs. One of which in particular was nasty and impatient with me on three different days. She raised her voice at me and would not let me speak when I tried to simply pick up my antidepressants. I did raise my voice back at her, but in no worse way than she did to me. She then slammed the drive thru window in my face and refused to give me my meds that essentially keep me alive.Please help in anyway possible for all of us affected

  

  Business response

  08/12/2024

  We need the store location, please. 

  Customer response

  08/12/2024

  The address/Walgreens pharmacy location is ********************************

  

  Business response

  08/15/2024

  Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to our leadership team for handling. The following information was provided as the resolution details. 
   
  
  
  Summarize the resolution addressing these questions:
  1. Date resolved: 8/15/24
  2. Who resolved: ************ District Manager
  3. How resolved: Several attempts were made to reach the customer with no response via phone or email. District Manager will continue to try and reach the customer and the customer can also feel free to respond in order to discuss and resolve any concerns.
  4. Customer satisfaction: Unknown. No response. 
  5. Compensation given: None.
  
  
  If you have any questions please do not hesitate to contact me. 
  
  
  
  
  
  
  
  
  Thank you, 
  
  
  
  
  ************************
  Executive Response Specialist
  ******************************br>***********************
  Fax: ************
  
  

  Customer response

  08/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  I wanted to let you know *************************** the District Manager of the Walgreens reached out to me in regards to my complaint. We chatted on the phone Tuesday 8/13. He was a very nice and genuine person and took the time to listen to the problems I faced.
  He stated there will be a change of management at that location and there will be further training done for improving the customer service.
  I am satisfied with this resolution and want to thank your team at BBB for moving this important issue to the right person so quickly.
  
  
  Take care,
  ***********************

• Initial Complaint

  08/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Paid the store $500 plus 3.95 free for loading prepaid debit card. Never loaded in card. No help in store. Store *****.

  

  Business response

  08/12/2024

  Please request customer forward you copies of the front/back of the Netspend card.

  Customer response

  08/12/2024

  Front and back

• Initial Complaint

  08/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I made a purchase at the Walgreens at ******************************************* on July 2 2025. I tried several times to return but the Walgreens app wouldnt retrieve receipt while in store. I was told I could come back later and I would be giving a refund. I finally was able to get app to pull up receipt on August 8, 2024 and took a picture of receipt. I was told it was too late . Walgreens doesnt give receipts if rewards members it stores in app that will not work in store.

  

  Business response

  08/13/2024

  Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the Leadership Team for handling. The following information was provided as the resolution details. 
   
  
  
  Summarize the resolution addressing these questions:
  1. Date resolved: 8/13/24
  2. Who resolved: **************** District Manager
  3. How resolved: District Manager has called the customer multiple times, left voicemails and sent an email with no response from the customer. If the customer can please return the call or respond to the email the District Manager will be more than happy to assist with this concern.
  4. Customer satisfaction: Unknown
  5. Compensation given:  N/A
  
  
  If you have any questions please do not hesitate to contact me. 
  
  
  
  
  
  
  
  
  Thank you, 
  
  
  
  
  ************************
  Executive Response Specialist
  *************************************br>***********************
  Fax: ************

• Initial Complaint

  08/05/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Walgreens Turlock Ca says they dont have Nepro LP. My doctor wrote a rx for it. ******** covers it. I need it for ckd. They refused to call a find which Walgreens dispenses it. They keep saying there supplier only gives Nepro not Nepro Lp. Why cant there supplier order it. I have left messages for manager with no response.

  Customer response

  08/05/2024

  ********************************************
  Walgreens Turlock 

  Thank you

  

  Business response

  08/06/2024

  Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case  to our Leadership Team for handling. The following information was provided as the resolution details. 
   
  Summarize the resolution addressing these questions:
  
  1. Date resolved: 8/6/24
  2. Who resolved: District Manager **************** contacted the patient via phone.
  3. How resolved: The district manager ****** informed the patient that the medicine was available to order in a specific flavor, and the consumer wanted it. District Manager ****** had the store order it.
  4. Customer satisfaction: Consumer was satisfied with the outcome.
  5. Compensation given: No compensation at this time
  
  If you have any questions please do not hesitate to contact me. 
  
  Thank you, 
  
  ******************
  Executive Response Specialist
  *************************************br>***********************
  Fax: ************

  Customer response

  08/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  08/04/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  8/2/2024 made a purchase at a Walgreens in **********, ** - went to return item at a different location in ******** and was told I could only get store credit and not a refund. This is after providing the store cashier with the credit card I used to make the purchase, my Walgreens rewards card AND my driver's license. I was very upset, this has been a very negative experience for me and would prefer a refund.

  Customer response

  08/05/2024

  ********************************

  

  Business response

  08/06/2024

  Thank you for contacting our company regarding this complaint. Our Consumer ******************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
  
  
  1. Date resolved: 8/6/2024
  2. Who resolved: ************, District Manager
  3. How resolved: Spoke to customer and explained return policy and that by not having the receipt and a Walgreens account we could not refund to original payment method and why store credit was the only method to refund. Recommended downloading the Walgreens App as well so that he can access his prior purchases and be able to see incentives/rewards that he can receive when shopping with us.
  4. Customer satisfaction: Customer is satisfied and did receive his ********************** credit in the amount of the disputed amount of $7.34.
  5. Compensation given: SM will be providing cash rewards to the customer on his future shopping trip.
  
  
  If you have any questions, please do not hesitate to contact me.
  
  
  Thank you,
  
  
  ********************
  Executive Response Specialist

  Customer response

  08/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

  * as per SM $20 credit will be applied to my Walgreens store return card that I will be able to use for online and in-store purchases.

• Initial Complaint

  08/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On August 3, 2024 at approximately 11:30 AM, I took a ***** package to the Walgreens #**** at ****************************************. This was a delivered packaged that I was refusing. It was still sealed with all labels on the package. I went to the photo area which is also the ***** area of the store. A lady came out of a door near the counter and I told her wanted to send thecpackage back by *****. The lady said the cashier could take of this for me and she turned and went back through the same door. The cashier procssed the return and I asked for a paper receipt and was told they do not do that. She said she could text or email it to me. I gave her my email address and she had me read it and verify the email for correctness. It was correct. She said the receipt would be in my email. I got home at around 12:30 PM and there was no email. I called the store and a lady who sounded like the one who came out of the door answered. She again did not give her name, and told me it could take up to 12 hours for me to receive the email. She stated they couldn't resend the receipt until tomorrow. I asked for it to be texted and she said they counldn't text it because it was originally email. If I didn't get the email she told me to come back to the store tomorrow and they could resend it then. I have returned from the store where there is a notice on the store stating " We are sorry for any inconvenience, but this store is closed until further notice. So I have no receipt and it appears I may have been lied to about Walgreens being able to or willing to send be a receipt saying they are *****ing my package. There was $70+ dollars of merchandise (clothing) in the ***** package which was to be *****ed back to Woman Within.

• Initial Complaint

  08/04/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I received a gift card as a Christmas gift from my mother that was charged $80 to be loaded with $80 at a Walgreens location.After using the full amount of the card for a purchase I realized it was only loaded with $60. I confirmed this with the management company for the card which referred me to contact the business of purchase, Walgreens. Upon contacting them i was given an email to send them the pictures I had showing the electronic activation of the card from 12/24/2023 as well as the purchase I made showing only $60 had been used.After sending the proof there I was told there was nothing they can do because I do not have the physical card. I no longer have it because the place I made the purchase had kept it to throw away as it no longer carried a balance. In effect, Walgreens has essentially stolen $20 for charging $80 and only loading $60 onto the card. I would like either my mothers transaction to be refunded back the $20, or for us to receive a new gift card with the remaining $20 balance.

  

  Business response

  08/05/2024

  
  Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to our leadership team for handling. The following information was provided as the resolution details. 
   
  
  
  Summarize the resolution addressing these questions:
  
  1. Date resolved: 8/5/2024
  
  2. Who resolved: Walgreens 3rd party gift card processor, InComm.
  
  3. How resolved: There were two cards purchased, one for $80 and one for $60.Both cards were successfully activated on 12/24/23 at location 6106 and have been redeemed. 
  
  Walgreens and InComm can only confirm that the funds were successfully loaded onto the gift card(s). Gift cards cannot be redeemed prior to activation. Walgreens corporate policy is no refunds or exchanges on gift cards.
  
  
  4. Customer satisfaction: Unknown
  
  5. Compensation given: None Provided
  
  If you have any questions please do not hesitate to contact me. 
  
  
  Thank you, 
  
  
  **************
  Executive Response Specialist
  *****************
  
  ***********************
  
  Fax: ************
  
  
  
  

  Customer response

  08/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  08/04/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On July 10, I received a notification that my medication was ready for pickup at my local Walgreens store: ******************************************* ******, MI *****. I proceeded to wait in the drive ********* to pick up my medication. However, when I got to the window I had to wait ***** minutes for my medication. I have filled this medication at this exact Walgreens for the past 8 months. The first couple of times I filled it I had similar issues with long wait times, however, the last few times it hasnt been a problem and Ive been able to pick up the medication within a couple minutes. All previous times I have also only picked up one dose of the medication and have not received any refills or new scripts from my doctor. On July 10, the pharmacy had issues once again, which was very frustrating as it wasted ***** minutes of my evening. This day I also received 2 doses of my medication, which has never happened before. I had to go back on July 12 to pickup one more dose that they filled but didnt have in stock, again, wasting another trip for myself. After I was finally able to leave the pharmacy, I immediately called Walgreens **************** and was told to file a complaint, which is what I did. I was told I would hear back from someone in ***** hours, which never happened. I called back the following week after not receiving a call from anyone and I was told that the notes showed someone called me and spoke with me regarding the issue, which is a lie as I never received a call nor did I speak with anyone. The person I spoke with escalated my case and I was told Id hear back in ***** hours. I have called back 4-5 times since then because I still have yet to receive a call back. Each time I call, ** told they have escalated the case to the district manager or regional manager, yet no one has called me regarding this issue. It is not my responsibility as the customer to continue to call ********************** to follow up.

  

  Business response

  08/07/2024

  Tell us why here...

  Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to ************ District Manager, for handling. The following information was provided as the resolution details.  
  
  I spoke to the patient by phone and listened to her concerns and apologized for not following up sooner and resolving. Customer claims that no one had followed up with her. RXM *************************** said he called 2x over a week ago and wasn't able to leave a voicemail. I apologized for not having the medication in stock and the billing issues she is having. She uses MFG discount card and said it has worked in the past. I apologized for the long lines we have been having explained we have been experiencing a little longer waits due to Rite Aid closures, but we are staffed better now and we should not have long waits moving forward. She was happy with the call, and I let her know I would see the issues with not having her medication in stock and follow back up with her for her next fill. The customer was compensate a ***** gift card mail to her from the store manager. 
   
   
  ******************** 
  Corporate Consumer Relations 
  ************************;
  ************************;
  Fax: ************ 

  Customer response

  08/08/2024

   
  Complaint: 22089870
  
  I am rejecting this response because:

   

  I still dont know what is being done to resolve my issue with my ********** Card at the pharmacy. While I appreciate finally being contacted by ****, Im still unclear as to why I continue to have issues with my prescription. I have filled this particular RX at other pharmacies and have never had any issues. This has been going on since January, so the Rite Aid store closure and extra volume Walgreens now has is not the issue. If my problems with the ********** card arent going to be resolved, then I want to know that and why.
  
  Sincerely,
  
  *************************

  

  Business response

  08/13/2024

  Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to *******************, District Manager, for handling. The following information was provided as the resolution details.  
  
  I have spoken to ***** about her concerns with her savings card not being approved. She also mentioned the medication isn't in stock when she comes to pick up (it's a very expensive injectable) that we don't carry. I had the ** put her on autofill so we would have it when she comes back to refill. I spoke to her again on 8/10 and informed her we would have the medication in stock. She kept asking me if I could ensure her discount card would work and what we were going to do if it doesn't. I assured her we would have our best tech work on the billing and if there are any issues the ** would personally take care of her. She kept asking me on what I was going to do to ensure it worked. I told her we would take care of when she came to pick up and it would go thru. She hasn't had it refilled since her original complaint, I asked her when she was needing it and she didn't give me a date. 
   
   
   
  ******************** 
  Corporate Consumer Relations 
  ************************;
  ************************;
  Fax: ************ 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩