ComplaintsforAsset Recovery Solutions, LLC

• Initial Complaint

  07/31/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Dear ***/*****,I am writing to formally dispute and request the removal of an alleged debt from my credit report, which I believe to be fraudulent. I have no knowledge of this account and have never entered into any contractual obligations with your company or the original creditor.The reporting inaccuracies concerning this account violate both **** and FDCPA regulations. To resolve this matter expeditiously, I require the following documentation:1. Evidence of your authorization under 15 USC 1692(e) and 15 USC 1692(f) for handling this matter.2. Legal basis for the collection of this debt.3. Proof of your authorization to operate in [State Name].4. Evidence of the alleged debt, including any contracts or agreements bearing my signature.5. Complete account history, inclusive of all collection-related charges.I am formally filing a complaint citing violations of my consumer rights under the **** and FDCPA. Pursuant to 15 U.S.C. 602(a), I demand immediate cessation of all communication and collection activities related to this account. Furthermore, per 15 U.S.C. 604(a)(2), no account can be furnished without my written instructions.Your actions have infringed upon my rights under several sections of the ******* 1692d: Harassment or abuse in connection with debt collection.* 1692e: Use of false, deceptive, or misleading representations.* 1692g(b): Failure to properly disclose my rights.* 1692f: Use of unfair or unconscionable means to collect a debt.I request the immediate deletion of this disputed account from all credit reporting agencies due to its unrecognized status and the absence of contractual obligations. Your prompt attention to this matter is appreciated. Failure to comply may result in further legal action to protect my rights and interests.

  Business response

  08/08/2024

  Dear **********************:
  
  I am in receipt of your correspondence to Asset Recovery Solutions, LLC concerning the Mosaic Solar LLC. account that was placed with us for collection.    
  
  Please find attached to this response your borrower agreement for this outstanding loan. We have placed your account in a cease communication status to allow you to review this document. We have also removed our tradeline from your credit report pending your review.
  
   If you would like us to assist you further in this matter, you can reach us directly at ************** or review your options at **********************  or feel free to chat with one of our live agents at 
  *******************************************
  
  Thank you for the opportunity to respond.

• Initial Complaint

  07/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I was recently contacted by Assest Recovery Solutions. I tried to get a payment plan with them but they denied it even after hearing the issues I was having. They didn't even try to understand or give me a payment plan. I demand a cease in communicating by mail or home phone number.

  Business response

  07/31/2024

  Dear ***********************:
  
  I am in receipt of your correspondence to Asset Recovery Solutions, LLC concerning the Upstart Network assignee of ********** account that was placed with us for collection.    
  
  We are more than willing to work with you for smaller payments on your outstanding balance while you get back on your feet. Our goal is to assist you with resolving this matter. Please reach out to me directly at ***************** or ************ and I will personally assist you.
  
  If you would like us to assist you in resolving this matter, you can reach us directly at ************** or review your options at ********************** or feel free to chat with one of our live agents at 
  *******************************************
  
  Thank you for the opportunity to respond.

  Customer response

  07/31/2024

   
  Complaint: 22058485
  
  I am rejecting this response because: as I will be contacting you, I order a cease in contacting me through mail or home phone. Only cell phone is allowed.
  
  Sincerely,
  
  *******************************

  Business response

  07/31/2024

  Received and confirmed.

  Customer response

  07/31/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  07/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have been receiving harassing phone calls at work from this debt recovery company for a debt I do not owe. I have received no other written communication from this company. I would like this practice to stop immediately.

  Business response

  07/29/2024

  We are unable to locate this account in our system with the information provided. Please provide the phone number that is being dialed so that we can locate the account.

   

  Customer response

  07/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  07/25/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been contacted several times by this company regarding a debt that belongs to a *************************, I have stated to them that I am not that person nor do I know them. The first time the Rep was very adamant that I acknowledge the debt and tell ******* to get in touch with them. I politely told her that I don't know anyone by that name and she very swiftly replied that I was listed as a reference and that proves I know them. 1. It does not, my identity has been leaked several times through the years. 2. I will not accepted any information for a debt that does not belong to me. 3. The rep wouldn't listen to me and hung up after I told her to let the skip tracers know they aren't doing a good job. The next instance was about 2 weeks after the initial phone call, Let the lady know the same thing, that they are contacting the wrong individual to collect a debt. I was notified that my name would be removed from the *********** instance was june 25th, but my google assistant screened the call and they didn't wish to leave any information. The most recent call was today and it was the same thing. Since the debt isn't mine I didn't get any account information or amount owed. I want to be removed from the debt holders account as I don't know who this person is.

  Business response

  07/29/2024

  Thank you for your feedback.

  Unfortunately, we are unable to locate this file so that we can remove the number.

   

  Please provide us with the number that we dialed so that we can remove it from our database.

   

   

• Initial Complaint

  07/18/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I am filing this complaint against Asset Recovery Solutions LLC (possibly for upstart) regarding their persistent and harassing phone calls. The behavior is disruptive but also constitutes a violation of the Fair Debt Collection Practices Act (FDCPA). I request that Asset Recovery Solutions LLC immediately cease all contact with me and promptly removes my phone number from their contact list. As well as, ceasing communications with family/ friends & my work place. I appreciate your prompt attention to this matter. If this issue persists, I will not hesitate to seek further legal advice and assistance.

  Business response

  07/23/2024

  Dear ******************:
  
  I am in receipt of your correspondence to Asset Recovery Solutions, LLC concerning the Upstart Network assignee of ************ account that was placed with us for collection.    
  
  We have placed your account in a cease communication status, and you will no longer receive communication from our office in regards to this account.  
  
  If you would like us to assist you in resolving this matter, you can reach us directly at ************** or review your options at ********************** or feel free to chat with one of our live agents at 
  *******************************************
  
  Thank you for the opportunity to respond.

  Customer response

  07/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  07/17/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with Asset Recovery Solutions, LLC. I do not have a contract with Asset Recovery Solutions, LLC, they did not provide me with the original contract as I requested.

  Business response

  07/22/2024

  Dear *****************************:
  
  I am in receipt of your correspondence to Asset Recovery Solutions, LLC concerning the Climb Investco LLC. account that was placed with us for collection.    
  
  Please find attached to this response your borrower agreement for this outstanding loan.  We have placed your account in a cease communication status to allow you to review this document.
  
   If you would like us to assist you further in this matter, you can reach us directly at ************** or review your options at **********************  or feel free to chat with one of our live agents at 
  *******************************************
  
  Thank you for the opportunity to respond.

• Initial Complaint

  07/17/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  The collector is contacting my parents which against the law. They have call my parents twice. I want to stop making unethical calls to my family.

  Business response

  07/23/2024

  Dear **************
  
  I am in receipt of your correspondence to Asset Recovery Solutions, LLC concerning the Coronado Student Loan Trust account that was placed with us for collection.    
  
  We have placed your account in a cease communication status per your request. We have also canceled the payments on file for the repayment. If you would like to continue payments please feel free to contact us.  
  
   If you would like us to assist you further in this matter, you can reach us directly at ************** or review your options at **********************  or feel free to chat with one of our live agents at 
  *******************************************
  
  Thank you for the opportunity to respond.

• Initial Complaint

  07/02/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I've only received calls at work which are not allowed. The agent has been extremely rude and loud with my office. One instance hanging up on a colleague of mine. I've never received any calls on my personal line or have received anything in the mail. Can you please stop calling my work. I would be happy to discuss this matter further but not on my work line.

  Business response

  07/03/2024

  Dear ************************:
  
  I am in receipt of your correspondence to Asset Recovery Solutions, LLC concerning the Upstart Network assignee of **************** account that was placed with us for collection.    
  
  We have placed your account in a cease communication status, and you will no longer receive communication from our office in regards to this account at your place of employment.  
  
  If you would like us to assist you in resolving this matter, you can reach us directly at ************** or review your options at ********************** or feel free to chat with one of our live agents at 
  *******************************************
  
  Thank you for the opportunity to respond.

• Initial Complaint

  06/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I am filing this complaint against Asset Recovery Solutions LLC regarding their persistent and harassing phone calls. They continue to contact me looking for someone who is not me. This behavior is not only disruptive but also constitutes a violation of the Fair Debt Collection Practices Act (FDCPA). I request that Asset Recovery Solutions LLC immediately cease all contact with me and promptly removes my phone number from their contact list. I appreciate your prompt attention to this matter. If this issue persists, I will not hesitate to seek further legal advice and assistance.

  Business response

  07/02/2024

  Dear ****************:
  
  Thank you for your inquiry, we apologize for any inconvenience our phone calls have caused you. We have removed your numbers from the account for the party that we are trying to reach. You will not receive any further calls from our office.
  
  Thank you for the opportunity to respond.

  Customer response

  07/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  06/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  6/21/24 Asset Recovery Solutions contacted me at my workplace which is not allowable. I called them back and spoke to a very rude person there who stated they were trying to collect on a debt to UPSTART - i have already received communication from another company stating they were handling. I relayed to this man who said that wasn't true - seems to be a scam with Asset. I requested he not contact my workplace again.

  Business response

  06/25/2024

  I am in receipt of your correspondence to Asset Recovery Solutions, LLC concerning the Upstart account assignee of ************ that was placed with us for collection.    
  
  We have placed your account in a cease communication and you will no longer receive communication from our office at your place of employment. Your account was placed in our office on June 19th by our client to assist you in resolving the outstanding balance.
  
  If you would like us to assist you in resolving this matter, you can reach us directly at ************** or review your options at ********************** or feel free to chat with one of our live agents at 
  *******************************************
  
  Thank you for the opportunity to respond.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩