ComplaintsforAsset Recovery Solutions, LLC

• Initial Complaint

  03/12/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company has been sending me letters in the mail for a credit account I have already taken care of. My issue is that the women I spoke to had my social security before I gave it to her. On top of their records not being correct.

  Business response

  03/17/2022

  Dear *****************:
  
  I am in receipt of your correspondence to Asset Recovery Solutions, LLC concerning the ************* account originally with Forever 21 that was placed with us for collection.    
  
  On March 11th,2022 we spoke to you and you indicated that you had paid this previously and the amount owed was incorrect. We do show a last payment date of 5-24-2019 in the amount of ***** that in fact did pay the balance down to **** at that time.After the payment was made, there were additional charges made on the account in September of 2019. We will be sending you validation of this debt separate from this response.
  
  If you have any additional questions or concerns you can certainly reach out to us directly and we can assist you. You can reach me directly at **********************.
  
  Thank you for the opportunity to respond.

• Initial Complaint

  02/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello, I have been making settlement payments and am on my fourth to last payment. I have in written form accompanying payments asked for receipts(proof of payments) and with that a balance as well. To know where I stand with this account . I would like proof of the last 8 payments sent, a current balance and acknowledgment that payments have been received.

  Business response

  02/23/2022

  Dear **********************:
  
  I am in receipt of your correspondence to Asset Recovery Solutions, LLC concerning the Home Credit  account from **** of Missouri that was placed with us for collection.    
  
  Thank you for contacting us regarding the active settlement. There is currently ****** outstanding on the current settlement agreement. Please see below a breakdown of the payments received on your account.
  
  Money Order received 1-28-2022   185.00
  Money Order received 12-22-2021 185.00
  Money Order received 11-29-2021 185.00
  Money Order received 10-26-2021 185.00
  Money Order received 9-20-2021   185.00
  Money Order received 8-26-2021   185.00
  Money Order received 7-13-2021   185.00
  Money Order received 6-17-2021   185.00
  
  
  Thank you for the opportunity to respond.

• Initial Complaint

  02/05/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  As I was in the process of selling my house, I reached out to Solar Mosaic 31 December 2021 to transfer my Solar loan over to the new buyers. After successfully getting conformation the account could be transferred we notified our real estate agent. 4 days later we get a call from our real estate agent saying Escrow was stating our solar account was no longer with Mosaic. After reaching out to Solar Mosaic they told us they sent our account over to Turnstile LLC. After being made aware of this we immediately called Turnstile and they said they didnt have our account. After reaching out to Mosaic again they said it may take some time to post in their system. On 26 Jan 2022 we were contacted by Turnstile saying they had my account and sent it to Asset Recovery Solutions LLC (ARS). After calling ARS they informed me they didnt have my account either. So again we reached out to Turnstile after speaking to them again they said they sent it over to ARS once more. Yet again I called ARS and they said they havent received it and that it was an IT issue on turnstiles end. This Back and forth has taken place a span going from 26 Jan 2022 to 5 Feb 2022 with neither able to give me any information on my account. The clerk named ****** from ARS has been extremely rude and short with me. I was put on hold by turnstile a total of 2 hours Friday, all to find out no one was in the office. I have left several in depth voicemails and no one is responding or getting back to me. This is becoming extremely frustrating due to the fact Escrow is needing this information so they can pay off the Loan. We are days from closing on selling our home and if this bit of information on the Solar keeps getting put off well have to start the process over. Respectfully requesting assistance as this is an extremely urgent matter.

  Business response

  02/14/2022

  Dear **************:
  
  I am in receipt of your correspondence to Asset Recovery Solutions, LLC concerning the Solar Mosaic account that was placed with us for collection.    
  
  We apologize for the delay in your account being transferred to our office. We received your account on the 4th of February. I show that we have spoken to you and we have provided all the information that you have requested in order to resolve this outstanding matter.    
  
  Thank you for the opportunity to respond.

• Initial Complaint

  01/11/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On January 11, 2022 this company took $390 out of a checking account I had JUST opened recently. I immediately called my bank when I saw the unexpected charge, and they provided this business. They also said they had no further information. As it was, it took my bank personnel oven twenty minutes to figure out this charge! This company took my **** money that I had saved, during this pandemic! I lost my job, and that's all I had saved!!!Have no idea who this company is, and I am on disability. Even if I did owe anything to whoever they are (or who they represent), I am exempt from any judgement or collections activity!!

  Business response

  01/13/2022

  Good morning,

  We have thoroughly researched the consumers complaint and find that the consumer may be confusing us with a different organization. Based on the information provided by the consumer, a transaction was allegedly processed in the amount of $386.89.

  We have queried our database and have zero record of that transaction in that amount. 

  In order to further investigate, we will need additional proof from the consumer demonstrating that that specific transaction was processed by our company (Asset Recovery Solutions).

   

  Thank you.

• Initial Complaint

  01/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company asset recovery solutions,llc (scratch financial ) was trying to come after an account that was filed under a fraud from a pet clinic, that had no permission to take the funds they did by the front office girl , these accounts were and have been filed with the Federal crediting bureau for fraud .

  Business response

  01/24/2022

  Dear ******************:
  
  I am in receipt of your correspondence to Asset Recovery Solutions, LLC concerning the ***************** account that was placed with us for collection.    
  
  We have contacted our client and they have indicated that you will need to contact the clinic directly and dispute the charges. We have placed your account in a cease communication status with our office, you will not receive any further contact from our office. Should you have any further concerns or questions, please feel free to contact us.  
  
  Thank you for the opportunity to respond.

• Initial Complaint

  12/29/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  For the few weeks I have been recidivist calls at my work place. They are harassing me and causing undue stress from my supervisors at work.

  Business response

  01/05/2022

  Dear **********************:
  
  I am in receipt of your correspondence to Asset Recovery Solutions, LLC concerning the Solar Mosaic account that was placed with us for collection.  
  
  We have placed the account in a cease communication status and you will no longer receive calls from us at your place of employment.  Should you have any further concerns or questions, please feel free to contact us.
  
  Thank you for the opportunity to respond.

• Initial Complaint

  12/29/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I paid asset recovery solutions on November 5th to settle for less than the total. Ive never received confirmation of payment and then they sold my debt to another debt collector. I cannot afford to pay the same debt twice and I cant seem to get ars to email me or call me back and now Im not in their system at all. I dont know what to do.

  Business response

  01/07/2022

  Good morning,

  We have thoroughly researched the above complaint and the attachments provided. We have no record of this consumer in our database. We believe that this complaint has been directed to the incorrect company.

• Initial Complaint

  12/21/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Asset Recovery Solutions contacted me regarding a collections **** on a credit card and I tried to set up a payment plan but unfortunately it wasnt the right amount to work out at this time but honestly thats not even the point. In what debt collector practice is it ok to tell me my birthday and last 4 of my social security number? That should NEVER be ok. Not that I have high credit to begin with but that isnt safe or professional and upon reading the reviews of this company on ****** I no longer feel safe with them having any of my information. Im looking for a settlement of $400 to be paid in full and reported to the credit bureau as paid off. I dont want to deal with this company anymore if possible. If theyre unable to make this arrangement I would like to have them sell off the debt elsewhere to a business that isnt as sketchy.

  Business response

  12/23/2021

  Dear ************************:
  
  I am in receipt of your correspondence to Asset Recovery Solutions, LLC concerning the Genesis ****** account from ******** of Missouri that was placed with us for collection.  
  
  Thank you for contacting us and allowing us to help you resolve this account. We are required to verify who we are speaking to, not only to protect us to make sure that we are speaking to the right party, but to protect your rights as well. We are more than willing to assist you with resolving this matter, we are able to offer you a settlement in the amount of ******.  Should you have any further concerns or questions, please feel free to contact us.
  
  Thank you for the opportunity to respond.

  Customer response

  01/03/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  11/27/2021

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I would like for this company to quit calling my job. It interrupts the flow of our business, as we continue to think it is a business matter when it is actually a personal matter.

  Business response

  12/02/2021

  I am in receipt of your correspondence to Asset Recovery Solutions, LLC concerning the ************ account from WebBank that was placed with us for collection.  
  
  We have placed your place of employment number on hold, and you will not receive any further phone calls from our office. I also show that you have agreed to make monthly payments towards your account. We have been trying to contact you regarding your first payment that was returned to our office as a refer to maker, so if you could contact our office, we can continue to assist you. Should you have any further concerns or questions, please feel free to contact us.
  
  Thank you for the opportunity to respond.

  Customer response

  12/03/2021

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  10/05/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I received an email from one of my coworkers saying that this business called and left a message for me and did not leave any details. I work in a sensitive healthcare facility and this is completely unacceptable. Im assuming that my name and workplace was found on LinkedIn. I havent given my work number out. Did he number the person called is not even MY work number. It was a coworkers. Please take my information off your call list. If this happens again Im going to have to file a police report for HIPPA violations and harassment.

  Business response

  10/07/2021

  Dear *******************:
  
  I am in receipt of your correspondence to Asset Recovery Solutions, LLC concerning the Navient Private Credit Student Loan account that was placed with us for collection.    
  
  We have placed your account in a cease communication status per your request. We attempted to contact you at your place of employment and the third party indicated that they needed to get a message to you once we identified ourself.You will not receive any further communication from our office.
  
   If you would like for us to help you, we can certainly still do that. You can contact us at ************ and we can assist you.
  
  Thank you for the opportunity to respond.

  Customer response

  10/07/2021

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I just have to say that was out of line. I know the only way you could have called my job is by googling my name and googling my job number. How can you call people on a number that they have not listed as a way for them for be contacted. Thats disgusting.
  
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩