ComplaintsforD & A Services

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Initial Complaint
01/02/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This number has called me approximately five times and left approximately three voicemails. The voicemails are vague, resulting in appearing to be illegitimate. There has been no attempt to contact me via US mail/email/etc., contact information I would expect a legitimate debt collection service/agency to be in possession of. If you are not calling for a legitimate debt collection, please cease contacting me immediately.
Business response
01/05/2024
RE: ***********************

In response to ***************** inquiry,D&A Services, LLC D&A has removed the phone number from receiving future calls.
D&A is committed to providing the highest level of customer satisfaction and we take your inquiry seriously. Our agents treat customers with respect and follow all applicable state and federal laws, and we hold our agents accountable if they fail to do so. We apologize for any inconvenience caused to you regarding this matter.

*************************
Director of Compliance
Customer response
01/05/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
08/15/2023
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This number has called me approximately five times and left approximately three voicemails since May of 2023. The voicemails are vague, resulting in appearing to be illegitimate. There has been no attempt to contact me via US mail/email/etc., contact information I would expect a legitimate debt collection service/agency to be in possession of. If you are not calling for a legitimate debt collection, cease contacting me immediately.
Business response
08/15/2023
August 15, 2023

RE: *****************************

In response to ******************************* complaint,D&A Services, LLC D&A has removed the phone number from receiving future calls.
D&A is committed to providing the highest level of customer satisfaction and we take your inquiry seriously. Our agents treat customers with respect and follow all applicable state and federal laws, and we hold our agents accountable if they fail to do so. We apologize for any inconvenience caused to you regarding this matter.

*************************
Director of Compliance
Customer response
08/15/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
08/02/2023
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I get multiple phone calls from this company. Has been happening for a couple months already but NEVER EVER leave a message as to why they are calling me. Today 8/2, this company called again and finally left a VM but only a call back number, not even saying why and what the call was for. If this is something very important, should have left a ************* time ago so I would know what the call was all about. I don't just call people/ company back not knowing what I'm into.
Business response
08/04/2023
In response to ****** Lobitanas complaint, D&A Services, LLC D&A has removed the phone number from receiving future calls.
D&A is committed to providing the highest level of customer satisfaction and we take your inquiry seriously. Our agents treat customers with respect and follow all applicable state and federal laws, and we hold our agents accountable if they fail to do so. We apologize for any inconvenience caused to you regarding this matter.

*************************
Director of Compliance
Initial Complaint
08/01/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
271-0188cease and desist collections especially calling my dad cell and work NUMBERS ************** AND **************. I HAVE RECEIVED SEVERALS CALLS DOCUMENTED, THIS DEBT IS INVALID AND FRAUDULENT WORLD FINANCE C/O. CEASE CRAS ETC.. OR FACE T.C..**** OR *************************** **** .CLASS ACTION LITIGATION. THIS
Business response
08/01/2023
August 1, 2023

RE: *******************

In response to *************** complaint, D&A Services, LLC D&A is unable to identify an account within our office with the information provided.
D&A is committed to providing the highest level of customer satisfaction and we take your inquiry seriously. Our agents treat customers with respect and follow all applicable state and federal laws, and we hold our agents accountable if they fail to do so. We apologize for any inconvenience caused to you regarding this matter. Upon receipt of your BBB inquiry, D&A would like to take the appropriate steps to place the account in a hold status while your complaint is investigated and notify the Client of your claim.
Please provide additional details such as a different phone number that D&A made calls to or a D&A number. If youd like to discuss this matter further,please contact us at **************.

*************************
Director of Compliance
Initial Complaint
05/22/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
D & A Services has been in charge of my fraudulent loan for a while now. A $4,000 loan that is not mine. They have done nothing to help me resolve the issue, and I have sent in documents to help prove my case. It is written off now on my credit report which will have a huge impact on my score for years to come. They are not a good company and dont care. I have not been contacted by the company in a while, and now Im probably responsible for the fraudulent loan.
Business response
05/31/2023
RE: 1498P001167999/8253755

In response to **************** complaint, D&A Services, LLC D&A received from the Better Business Bureau (BBB). We appreciate the opportunity to respond to your concerns.
We have reviewed your inquiry and the related matter, and have made the following determinations: First, we would like to thank you for providing us with feedback on our efforts as this is one tool we can use to continue to improve our operations. In reviewing your *************************** (Current Creditor) account. D&A received your account from our client *************************** account ending in **** on May 17th, 2022. On May 19th, 2022,D&A mailed our standard initial demand letter, which includes validation rights. On May 31, 2022, our records indicate D&A received an email claiming fraud. D&A sent proof of fraud request on May 31, 2022.D&A submitted the fraud claim to the Current Creditor for investigation. On June 1, 2022 D&A received a letter of dispute. D&A mailed validation on June 14, 2022. On July 25, 2022 you called our office claiming fraud. Account was restricted pending fraud investigation. On July 27, 2022 our office received written fraud claim.On September 2, 2022 you emailed asking for an update regarding fraud claim. On November 7, 2022 the Current Creditor advised proof of fraud is required. Fraud request packet was sent to you on November 7, 2022. On November 16, 2022 you emailed stating D&A should already have proof. Request for proof of fraud documents was resent on December 7, 2022. On December 13, 2022 you emailed stating you are dealing with identity theft. On January 4, 2023 you emailed claiming fraud. On January 10, 2023 the Current Creditor advised they received police report but need proper documentation to proceed with fraud claim. Fraud documentation request mailed January 11, 2023. On January 23, 2023 validation was sent to you. D&A received additional fraud claims from you on January 26, 2023, January 30, 2023, and February, 14, 2023. On February 20,2023 our office received instructions from the Current Creditor that fraud affidavit still hasn't been completed. D&A has closed the account back to the Current Creditor as of February 20, 2023.
We sincerely hope this represents a satisfactory resolution to your reported concerns. Please contact D&A at ************ M-Th 8am 6pm CST, Fri 8am 5pm CST if you would like to discuss this matter further.
*************************
Internal Audit and Communications Manager
Customer response
06/01/2023

Complaint: 20092462

I am rejecting this response because:
I am paying off a fraudulent loan through ********* now. Im not sure if D&A Services is associated with *********. If so, the complaint is pointless now
Sincerely,

*********************
Business response
06/12/2023
June 12, 2023

RE: *********************
RE: 1498P001167999/8253755 2nd response

This letter is in response to your inquiry, dated June 1st, 2023, that D&A Services, LLC D&A received from the Better Business Bureau (BBB). We appreciate the opportunity to respond to your concerns.
Since your prior concern, the account was reopened with D&A. A new fraud packet is being mailed to you to be completed and returned for further investigation.Once returned, it will be forwarded to the current creditor, *************************** for a full investigation.
Please contact D&A at ************ M-Th 8am 6pm CST, Fri 8am 5pm CST if you would like to discuss this matter further.
Initial Complaint
05/19/2023
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
******** at D & A Services called my 18-year-old daughter and scared her looking for me regarding something I know nothing about. She has no right to call to intimidate an 18 year old as she is already fragile due to my severe disabilities. I will be contacting my attorney to order a cease and desist order.
Business response
05/26/2023
RE: ***********************
RE: 9026522

In response to **************** complaint, D&A Services, LLC D&A received from the Better Business Bureau (BBB). We appreciate the opportunity to respond to your concerns.
We have reviewed your inquiry and the related matter, and have made the following determinations: First, we would like to thank you for providing us with feedback on our efforts as this is one tool we can use to continue to improve our operations. In reviewing your **** of America, N.A. (Current Creditor)account. D&A received your account from our client **** of America, N.A.,account ending in **** on May 5th, 2023. On May 7th, 2023, D&A mailed our standard initial demand letter, which includes validation rights. On May 19,2023, our records indicate D&A called a phone number we had on file and your daughter indicated the phone number was the wrong number. The account has now been restricted for that phone number to not receive future calls.
We sincerely hope this represents a satisfactory resolution to your reported concerns.Please contact D&A at ************ M-Th 8am 6pm CST, Fri 8am 5pm CST if you would like to discuss this matter further.
*************************
Internal Audit and Communications Manager
Initial Complaint
04/25/2023
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Multiple phone calls and messages with no information about the reason for contact.Each voicemail is identical in tone and timbre, making me think it is a recorded voice and not an actual person making a call.I have never had any business with this company, nor have I ever received written correspondence from any company indicating I have outstanding debt.
Business response
04/26/2023
In response to ***************** complaint, D&A Services, LLC D&A has removed the phone number from receiving future calls.
D&A is committed to providing the highest level of customer satisfaction and we take your inquiry seriously. Our agents treat customers with respect and follow all applicable state and federal laws, and we hold our agents accountable if they fail to do so. We apologize for any inconvenience caused to you regarding this matter.

*************************
Internal Audit and Communications Manager
Customer response
05/04/2023

I am fine with the resolution of being removed from their calling list

--
***********************
Initial Complaint
04/22/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Please be advised that we have retained law firm, ****************** to file a Class Action Lawsuit against World and yourself for Collecting on Fraudulent Debts. Also, cease and desist collections and calling my folks cell phone or Home numbers. 13 times documented. Unfortunately your firm has acquired a bad to be collecting on! Lastly, remove Tradeline from all ************************** Today.
Business response
04/26/2023
D&A Services (D&A)acknowledges receipt of the above referenced complaint that was submitted to the Better Business Bureau of ******* & Northern ********, **** on April 22, 2023 and sent to D&A on April 23, 2023. D&A understands **************** states she has retained ****************** to file a class action lawsuit against World and D&A for collecting on fraudulent debts. **************** requests D&A cease and desist collection and calls to her and her relatives. *************** further requests D&A remove their tradeline from all credit reporting agencies. Based upon our research, D&As findings are as follows:

**************** complaint relates to a matter currently being handled by D&As outside counsel. As such, D&A is unable to provide a detailed response to the complaint. **************** counsel at ****************** may contact D&As attorney,********************************** of Sessions, Israel & ******* at ************, to discuss this matter.
Initial Complaint
04/16/2023
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Thank you for your recent contact dated: March 28, 2023. I wrote to you on March 23, 2023, requesting the following documentation, so that I may settle any financial obligation I might lawfully owe:1.Validation of the alleged debt (the actual accounting);2.Verification of your claim against me (either a sworn affidavit or a hand-signed invoice in accordance with The Bills of Exchange Act ****, Section 23);3.A copy of the contract signed by both parties and therefore binding both parties.4.Please also provide me with a true and certified copy (NOT photocopy) of the Original Note (Credit Agreement), under penalty of perjury and with unlimited liability and confirm that this Note, has never been sold. Please also confirm the name of the individual who is the duly authorized representative from your company, who has carried out due diligence under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009, and what actions s/he has taken in relation to this account.
Business response
04/21/2023
RE: ***********************
RE: 8805024/3925587

This letter is in response to your inquiry, dated April 16th, 2023, that D&A Services, LLC (D&A) received from the Better Business Bureau (BBB). We appreciate the opportunity to respond to your concerns.
We have reviewed your inquiry and the related matter, and have made the following determinations:First, we would like to thank you for providing us with feedback on our efforts as this is one tool we can use to continue to improve our operations. In reviewing your UHG I, LLC (Current Creditor) account, which was opened with CashNet, USA(Original Creditor), D&A received your account from our client United Holding Group(UGH), account ending in **** on January 10th,2023. On February 8th, 2023, D&A emailed our standard initial demand letter, which includes validation rights, ************************ On March 21,2023, our records indicate we emailed to the same email address a Tax Season Offer, reflecting an offer of $539.78. On March 23, ****, D&A received your ************************************ (CFPB) inquiry, which at that time we immediately updated your account to ceased future collection activity. D&A has initiated our investigation with our client, and the outcome will be communicated to you via ************* ************** ******* Any supporting documentation included in the mailing would comply with the Fair Debt Collection Practices Act (FDCPA), 809 - Validation of Debts section of the Act.
We sincerely hope this represents a satisfactory resolution to your reported concerns. Please contact D&A at ************ M-Th 8am 6pm CST, Fri 8am 5pm CST if you would like to discuss this matter further

*************************
Internal Audit and Communications Manager
Customer response
04/21/2023

Complaint: 19942247

I am rejecting this response because the company is playing games, and they never verified the debt they claim is owed; therefore, their response proves there is no debt, and it's time-barred. If they decide to do any correspondence and reporting it to the credit bureaus, I will sue.

Sincerely,

***********************
Business response
04/25/2023
This letter is in response to your inquiry, dated April 24th, 2023, that D&A Services, LLC (D&A) received from the Better Business Bureau (BBB). We appreciate the opportunity to respond to your concerns.
Since your prior concern, the account has been restricted from any communication. D&A has reviewed your concerns and made the determination to close the account back to our client UGH I LLC.
We sincerely hope this represents a satisfactory resolution to your reported concerns. Please contact D&A at ************ M-Th 8am 6pm CST, Fri 8am 5pm CST if you would like to discuss this matter further

*************************
Internal Audit and Communications Manager
Customer response
04/27/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
04/14/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Received a debt collection notice for 2500$ from D&A services that is False and seems to be a scam. I have never had a Fin WiseBank account nor did I charge spend that amount in the time period it states. I believe this may be a repercussion of a a titlemax data breech. This has got to be Hacker/scam. Please remove me from your system D&A services
Business response
04/21/2023
RE: ***************************
RE: 8952171/2372227

In response to ******************** complaint, D&A Services, LLC D&A has submitted the dispute claim for review and further investigation by ******* ************ LLC Current Creditor.
D&A is committed to providing the highest level of customer satisfaction and we take your inquiry seriously. Our agents treat customers with respect and follow all applicable state and federal laws, and we hold our agents accountable if they fail to do so. We apologize for any inconvenience caused to you regarding this matter. Upon receipt of your BBB inquiry, D&A took the appropriate steps to place the account in a hold status while your complaint is investigated, and notified the Client of your claim.
D&A continues to be willing to work with you to resolve your account, and this matter. To resolve the account, please contact us at **************.

*************************
Internal Audit and Communications Manager

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