Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please be advised that we have retained law firm, ****************** to file a Class Action Lawsuit against World and yourself for Collecting on Fraudulent Debts. Also, cease and desist collections and calling my folks cell phone or Home numbers. 13 times documented. Unfortunately your firm has acquired a bad to be collecting on! Lastly, remove Tradeline from all ************************** Today.

  

  Business Response

  Date: 04/26/2023

  D&A Services (D&A)acknowledges receipt of the above referenced complaint that was submitted to the Better Business Bureau of ******* & Northern ********, **** on April 22, 2023 and sent to D&A on April 23, 2023. D&A understands **************** states she has retained ****************** to file a class action lawsuit against World and D&A for collecting on fraudulent debts. **************** requests D&A cease and desist collection and calls to her and her relatives. *************** further requests D&A remove their tradeline from all credit reporting agencies. Based upon our research, D&As findings are as follows:
  
  **************** complaint relates to a matter currently being handled by D&As outside counsel. As such, D&A is unable to provide a detailed response to the complaint. **************** counsel at ****************** may contact D&As attorney,********************************** of Sessions, Israel & ******* at ************, to discuss this matter.
  

• Initial Complaint

  Date:04/16/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thank you for your recent contact dated: March 28, 2023. I wrote to you on March 23, 2023, requesting the following documentation, so that I may settle any financial obligation I might lawfully owe:1.Validation of the alleged debt (the actual accounting);2.Verification of your claim against me (either a sworn affidavit or a hand-signed invoice in accordance with The Bills of Exchange Act ****, Section 23);3.A copy of the contract signed by both parties and therefore binding both parties.4.Please also provide me with a true and certified copy (NOT photocopy) of the Original Note (Credit Agreement), under penalty of perjury and with unlimited liability and confirm that this Note, has never been sold. Please also confirm the name of the individual who is the duly authorized representative from your company, who has carried out due diligence under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009, and what actions s/he has taken in relation to this account.

  

  Business Response

  Date: 04/21/2023

  RE: ***********************
  RE: 8805024/3925587
  
  
  This letter is in response to your inquiry, dated April 16th, 2023, that D&A Services, LLC (D&A) received from the Better Business Bureau (BBB). We appreciate the opportunity to respond to your concerns.
  We have reviewed your inquiry and the related matter, and have made the following determinations:First, we would like to thank you for providing us with feedback on our efforts as this is one tool we can use to continue to improve our operations. In reviewing your UHG I, LLC (Current Creditor) account, which was opened with CashNet, USA(Original Creditor), D&A received your account from our client United Holding Group(UGH), account ending in **** on January 10th,2023. On February 8th, 2023, D&A emailed our standard initial demand letter, which includes validation rights, ************************ On March 21,2023, our records indicate we emailed to the same email address a Tax Season Offer, reflecting an offer of $539.78. On March 23, ****, D&A received your ************************************ (CFPB) inquiry, which at that time we immediately updated your account to ceased future collection activity. D&A has initiated our investigation with our client, and the outcome will be communicated to you via ************* ************** ******* Any supporting documentation included in the mailing would comply with the Fair Debt Collection Practices Act (FDCPA), 809 - Validation of Debts section of the Act.
  We sincerely hope this represents a satisfactory resolution to your reported concerns. Please contact D&A at ************ M-Th 8am 6pm CST, Fri 8am 5pm CST if you would like to discuss this matter further
  
  *************************
  Internal Audit and Communications Manager

  Customer Answer

  Date: 04/21/2023

   
  Complaint: 19942247
  
  I am rejecting this response because the company is playing games, and they never verified the debt they claim is owed; therefore, their response proves there is no debt, and it's time-barred.  If they decide to do any correspondence and reporting it to the credit bureaus, I will sue. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 04/25/2023

  This letter is in response to your inquiry, dated April 24th, 2023, that D&A Services, LLC (D&A) received from the Better Business Bureau (BBB). We appreciate the opportunity to respond to your concerns.
  Since your prior concern, the account has been restricted from any communication. D&A has reviewed your concerns and made the determination to close the account back to our client UGH I LLC.
  We sincerely hope this represents a satisfactory resolution to your reported concerns. Please contact D&A at ************ M-Th 8am 6pm CST, Fri 8am 5pm CST if you would like to discuss this matter further
  
  *************************
  Internal Audit and Communications Manager

  Customer Answer

  Date: 04/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a debt collection notice for 2500$ from D&A services that is False and seems to be a scam. I have never had a Fin WiseBank account nor did I charge spend that amount in the time period it states. I believe this may be a repercussion of a a titlemax data breech. This has got to be Hacker/scam. Please remove me from your system D&A services

  

  Business Response

  Date: 04/21/2023

  RE: ***************************
  RE: 8952171/2372227
  
  
  In response to ******************** complaint, D&A Services, LLC D&A has submitted the dispute claim for review and further investigation by ******* ************ LLC Current Creditor.
  D&A is committed to providing the highest level of customer satisfaction and we take your inquiry seriously.  Our agents treat customers with respect and follow all applicable state and federal laws, and we hold our agents accountable if they fail to do so. We apologize for any inconvenience caused to you regarding this matter. Upon receipt of your BBB inquiry, D&A took the appropriate steps to place the account in a hold status while your complaint is investigated, and notified the Client of your claim.
  D&A continues to be willing to work with you to resolve your account, and this matter. To resolve the account, please contact us at **************.
  
  
  
  *************************
  Internal Audit and Communications Manager

• Initial Complaint

  Date:03/22/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Receiving calls and VMs from this number to my work office line. I have no relationship with D&A Services on a business nor personal level, no personal debts, a stellar credit score, and I would like D&A Services to no longer contact me.

  

  Business Response

  Date: 04/03/2023

  In response to *************************** complaint, D&A Services, LLC D&A has removed the phone number from receiving future calls.   

  
  D&A is committed to providing the highest level of customer satisfaction and we take your inquiry seriously.  Our agents treat customers with respect and follow all applicable state and federal laws, and we hold our agents accountable if they fail to do so. We apologize for any inconvenience caused to you regarding this matter.
  
  *************************
  Internal Audit and Communications Manager

  Customer Answer

  Date: 04/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  D&A Services continues to call me about a false debt. I've talked with *************************** about them having the wrong contact information, and he said they removed me from their records, but yet I still receive calls from them about attempting to collect a debt that I don't owe. I am 100% debt free, and have been for a while now.

  

  Business Response

  Date: 03/27/2023

  In response to ******************** complaint, D&A Services, LLC D&A is unable to identify an account within our office with the information provided.  
  D&A is committed to providing the highest level of customer satisfaction and we take your inquiry seriously.  Our agents treat customers with respect and follow all applicable state and federal laws, and we hold our agents accountable if they fail to do so. We apologize for any inconvenience caused to you regarding this matter. Upon receipt of your BBB inquiry, D&A would like to take the appropriate steps to place the account in a hold status while your complaint is investigated, and notify the Client of your claim.
  Please provide additional details such as a different phone number that D&A made calls to or a D&A number. If youd like to discuss this matter further,please contact us at **************.
  
  
  
  *************************
  Internal Audit and Communications Manager

• Initial Complaint

  Date:11/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been called a number of times from this number. I usually dont receive a response when I answer. Today they responded. I believe this number is a scam fishing for personal information. The representative was completely rude, refused to discuss or inform me of anything. I believe they have the wrong number therefore why would I want to give out my personal information?

  

  Business Response

  Date: 11/11/2022

  D&A Services, LLC (D&A) attempted to reach a consumer at ************** on November 4, 2022. This is the only time D&A attempted to reach a consumer at this number and D&A was not able to confirm who D&A reached.  D&A has removed this number from our system.

• Initial Complaint

  Date:10/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving multiple calls and voicemails daily from this company. They do not say who they are looking for so how do I know if they have the right person. They also do not give information on as to what account they are calling for.

  

  Business Response

  Date: 10/28/2022

  In response to Ms. ******** complaint, in reviewing with the Current Creditor, D&A has restricted Ms. ******** account from communication at this time. Ms. ******** account was placed with D&A on July 2, 2022 and D&A attempted to contact to make contact 6 times. The only successful attempt to reach ****************** was on October 20, 2022 and when ***************** informed D&A that she filed bankruptcy in October of 2021 and her attorney is **************************  D&A has restricted Ms. ******** account pending bankruptcy information.

  Customer Answer

  Date: 10/31/2022

   
  Complaint: 18254584
  
  I am rejecting this response because:

  this information is incorrect. I have never spoken to anyone on the date specified and have never filed for bankruptcy and I also do not have an attorney. Please make sure that you have the correct information for whom this collection is for. I am assuming you have the wrong ******************************** 
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 11/18/2022

  In reviewing of Ms. ******** response to D&A Services,LLC (D&A), it has been confirmed that D&A only attempted to contact ****************** at ************* seven times since September 2022. Each time D&A did not reach ****************** and D&A left messages requesting ***************** to contact D&A.  Ms.******** phone number ************** and address ***************************************************** have been restricted. ****************** will not receive future calls or letters from D&A regarding this account.
  D&A is committed to providing the highest level of customer satisfaction and we take your inquiry seriously.  Our agents treat customers with respect and follow all applicable state and federal laws, and we hold our agents accountable if they fail to do so. We apologize for any inconvenience caused to you regarding this matter. Upon receipt of your BBB inquiry, D&A took the appropriate steps to place the account in a hold status while your complaint was investigated, and notified the Client of your claim.
  D&A continues to be willing to work with you to resolve both accounts, and this matter. To resolve the accounts, please contact us at **************.

• Initial Complaint

  Date:10/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call from D& A services and the person asked me for my address. When I gave him the address he asked my name. After that he asked me how I wish to settle an account with *************** Services for a $25,000 debt. I have never heard of that company nor do I have a $25,000 debt. I keep a watch on my credit report and there is nothing with even a related name or amount. I asked him not to call me again. He said he was going to send a letter to my address. I told him that I would dispute any such letter. He then hung up on me. Very unprofessional and inaccurate. Seems like a scam.

  

  Business Response

  Date: 10/14/2022

  In response to Ms. ****** complaint, in reviewing the ********************** Current Creditor account, D&A has restrict Ms. ****** account from any further communication. On October 13, 2022, in response to the consumers request, additional information was submitted to the **************,including statements and charge off information for her to review.  D&A prides itself on customer service and apologies for any discomfort ************** experienced during the call on October 4th,2022 and the representative has been reprimanded.

• Initial Complaint

  Date:09/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Receiving multiple calls from this number to an internal office line. We do not have a business relationship with D&A Services and would like D&A Services to no longer call with any solicitation, telemarketing, or any other matters that do not pertain to our business.

  

  Business Response

  Date: 10/03/2022

  D&A Services, LLC D&A attempted to reach a Consumer at **************.  D&A has removed this number from our system and will not contact this number.  Two calls had been placed to this number that resulted in no contact on September 16th, 2022 and a message was left on September 20th, 2022 requesting the consumer to contact D&A.

• Initial Complaint

  Date:08/30/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been contacted twice within this month by a company that shows up on my phone as D&A services. They have used two different phone numbers with different area codes and the messages left have not told me who they are or what the company does, only that they have important information for me. I looked the name up on ****** and it is telling me they are a debt collection company. I do not have any debt and this seems like a scam trying to get personal information.

  

  Business Response

  Date: 09/07/2022

  D&A Services, LLC D&A attempted to reach a Consumer at **************.  D&A has removed this number from our system and will not contact this number.  Two calls have been placed to this number that resulted in no contact and no messages were left at the phone number.

  Customer Answer

  Date: 09/11/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************