Complaints

This profile includes complaints for Magnum Insurance Agency Co., Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Magnum Insurance Agency Co., Inc.

  2250 E Devon Ave Ste 329 Des Plaines, IL 60018-4529

  
• 

  Magnum Insurance Agency Co., Inc.

  628 W Chicago Ave East Chicago, IN 46312-3220

  
• 

  Magnum Insurance Agency Co., Inc.

  628 W Chicago Ave East Chicago, IN 46312-3220

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was referred to this company by my attorney (Latin) who spoke highly of Magnum back and January 2025. Yet, my experience has declined with every misleading phone conversation. I am African American/Italian and this seems to be more a Latin forward company. I hate to say it, but the first red flag was that I tried to add a car/person to my policy. I was told no. Yet, we had my friend (Latin) add that same person/car to their policy and it was successful for them. I would hope racism didnt play a role. I then called to get a refund and that was hassle. Finally, I was given a credit. Guess what? I was told the credit would be applied to my next months bills. They instead canceled my entire policy in March, because the credit was partially applied. Meaning they would spread the credit out for each month, making the due amount for each month less. Well that is wasnt throughly until today. I spoke to 4 different representatives and the first one told me I had I never had a credit. The second rep said they saw a credit for more than I actually had. The third rep said the credit was applied but it was applied to March, but how if the policy was canceled in March?! I was standing in the front of the doctors and police officers and at first they were about to arrest me due to them thinking I was lying but by the time I spoke to the second rep we were all scratching our heads. I spoke to a supervisor 3 hours later today and she said how can i explain this to help you understand and i said well if you cant explain it then how would someone under explain it?! After reviewing she said i misunderstood how the policy works and the young lady explained the policy. We were all scratching our heads. So Ill just call my lawyer at this point. I called and left a voicemail for ***** whom is the director to no avail. No one is being accountable. The inconsistencies and discrepancies should warrant pause. The communication given is nothing that any consumer should go through. .

  

  Business Response

  Date: 04/15/2025

  We have attached a file that contains our response.

   

  Thanks,

  **** ********

   

• Initial Complaint

  Date:03/17/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i help policy with this company for about a year. 6 weeks ago my wife purchased a new car, called magnum to let them know she wants full coverage. didn't hear anything back, end of february they didn't autodraw from our account as usual. i received no phone calls, no texts, no emails, nothing. the new car was covered temporarily so i didn't push the *********** i received a letter in the mail, why they're still sending snail mail i don't know but the letter was cancelation of policy and a bill for almost 800 dollars. i attempted calling for an explanation as to why we were dropped and owe that much now to no avail. i want an explanation as to what the h*** happened on their end.

  

  Business Response

  Date: 03/19/2025

  Dear BBB,

  After reviewing this account,the policy was canceled on 3/14/25 for non-payment.
  We have an inbound call from **** (driver #2) on 2/7/25 asking for a copy of the dec page because she was at a dealership. There was no discussion on adding or removing any vehicles at that time.
  The next outbound call to ******** (Named insured) was on 2/28/25. This call came from the *** call center to advise the monthly payment was not taken due to card being *********** was on auto pay but declined.
  We have no call backs from either number on file after that.
  ***************** sent out a letter to the insured with the cancelation, sent on 3/13/25. So did IPFS sent on 2/28/25(this one was showing late fee) & 3/11/25(this was the cancelation). The **** letter stated $786.22 left on the account balance but that is not what is/was due.
  If the customer would like to reinstate the policy, the payment will be $132.10. 

  Thank you

  Customer Answer

  Date: 03/20/2025

   
  Complaint: 23079188
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******** **********

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the main number at *********** I was told by the ******** service representative that I was able to go into a location and pay my payment due part on cash part in card. When I got to the location at *****************************************************. I was told by the representative there named ***** that I was not able to do that. When I asked for his name because I thought he was lying he then confirmed with his manager that was sitting next to him at the moment and he explained that that can only be done if it was a down payment. I then told him I was going to just pay part of it with card over the phone and then come back inside to pay cash. The manager then stated if I did that my policy would be cancelled. I proceeded to call again and the n I explained the situation to the second ******** representative and she told me that the agents inside magnum insurance where incorrect. I then explained what the manager inside magnum insurance said that I was not able to do two payments that was only allowed if it was a down-payment, the ******** service representative stated I will ask my coworker then proceeded to put me on hold. When she came back on the line she asked if I wanted to make a partial payment over the phone but I said no thank you I'll do it online. When I logged in the app I noticed the app only allows you to make a full payment which I did. Magnum insurance needs to train their agents and representatives better because Ive wasted a lot of time dealing with this incident that could've been avoided with professional and well trained staff instead of staff winging it and hoping no one will complaint against them. If it wasn't for the app my policy would've been cancelled due to agents and phone representatives poor training and unprofessionalism.

  

  Business Response

  Date: 02/20/2025

  We are sorry that this happened.  Conflicting information is frustrating.  We have already performed additional training to insure this does not happen again.  If there is anything else we can do please let us know.

• Initial Complaint

  Date:09/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in a car accident may 19 2024 my car was deemed a total loss which I knew and the insurance company knew but they did not declare it a total loss til the next month so to avoid paying insurance for a car I didn't have anymore I canceled my insurance policy due to me not having a vehicle anymore I signed a paper in office for months i was harassed by magnum insurance agencies telling me to pay my policy which had already been cancelled now today I received a letter in the mail stating that I owed them 27$ for a late fee and a cancellation fee I cancelled the insurance in the beginning of June I believe so why am I being harassed months after the fact for money I don't owe

  

  Business Response

  Date: 10/03/2024

  After reviewing the account, we can confirm that our client did cancel the insurance policy they had with Direct Auto (PAIL001159343) on 7-1-24. This was due to an accident on 5-19-24 which totaled the vehicle.
  Reviewing the **** contract, we do see there is a balance of $27.21. This balance is from a cancelation and late charge.
  We requested the balance to be waived from **** and they have done so.  There is no more balance due from our customer.  

  Per the customers request we will no longer be calling on this as it is now a closed matter.

  Thanks

  **** ********

   

  Customer Answer

  Date: 10/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:03/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Policy was purchased from Seguros Magnum (562 ***************** ******) their number is ************** on 1/31/2024 I purchased a policy for a RS22. Which was paid $305. My mom went to insurance magnum office to acquire this insurance. She didnt mention anything and i already have another RS22 of my own. That same day I called American freedom insurance to cancel this ************* told me it was already cancel and I was going to get a full refund. 5 days later I got a letter on the mail saying the policy wasnt canceled. I called insurance magnum and I was told that the insurance was canceled but it would take about 4 weeks to get a full refunded. I called 3/5/2024 where I spoke with an employee by the name *****. Which he said I was going to get a refund for $170 bc my policy was cancelled on 2/20/2024. Which I dont want, I want a full refund bc my insurance was cancelled on the 1/31/2024. I spoke with 2 different employees and they kept on giving me different information. I asked to speak with a manager and he said they would give me a call back. They put me in a service without my consent that I was being charged $40 which why I making this report so I can get help with this situation and get a full refund.

  

  Business Response

  Date: 03/13/2024

  We researched this complaint and found the following information:

  ***********************************
  
  Policy was issued 01/30
  Effective date 01/31
  
  Policy was cancelled 01/31
  Effective date 02/01
  
  Customer paid $305 in cash.
  
  $205 policy
  $75 supplement
  $ 25 fee
  
  The client is claiming the full amount of $305 but the insurance company is charging for 1 day of coverage,  the difference is $6.

  A refund on check ***** in the amount of $299 was processed on 3/13/2024 and sent via regular mail.  Client should have refund within 3-5 business days.

  Thanks,

  *************************

   
  

• Initial Complaint

  Date:02/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had started an insurance policy with magnum Insurance company on January 6, 2024 and canceled my policy on January 8, 2024. I still have not received my refund in amount of $338.00 Every time I called I get a different date for refund to be issued back in my account. The company also had put my number on block. I had to call from another number to get through. I feel that is really strange. I have proof of my canceled insurance. Please help

  

  Business Response

  Date: 03/06/2024

  After Reviewing this case, the policy (ILVS4041162)was canceled on 1-9-2024. (Insured Request)
  The refund was processed within our system on 1-29-24. On Friday, 2-9-24 the refund was issues back to the Insured Credit card. Refund amount is for $332.00.
  

  The credit card company provided Acquirer Reference Number (ARN) *********************** that the client can provide to their bank to track down the refund.

  Thanks,

  *************************

  Magnum Insurance

  
  

• Initial Complaint

  Date:12/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 3rd, 2023, I purchased a 6 month full coverage insurance policy through Magnum insurance for a 2019 ****** Corolla Hatchback SE that I was in the process of purchasing. I put my start coverage date to be November 10th, 2023, since I was purchasing the vehicle online and I knew it would not arrive to me until later in the month. Magnum offered me a fantastic rate when I put in the coverage details, and I though I was receiving a good deal on car insurance. On top of the $160.52, the policy was 101 dollars monthly; a good price for me. On November 9th, I receive an email from Magnum about a discrepancy on the policy agreement. Apparently, the coverage that they had said was full coverage was actually only for liability. I gave them a call, and after waiting for about 30 minutes for an agent, we discussed the pricing for a 6 month policy but full coverage. The agent said it would be close to 400 dollars a month, (almost 4 times initial quote) and to switch to it I would be needing to make an additional payment of around 300 dollars THAT day. I told them I would like to cancel the policy, and given that I had not received any coverage (it started November 10th) I was told the 160 dollars would be refunded to my account. its been a month and I have not received that money. I called Magnum again on November 27th and they said that policy and account were cancelled (even though up until that day i could see all the details and it said my payment was due on December 10th). That day they told me I would receiving my refund to the account I paid it from on the first week of December. That has not happened yet. I have received 0 communication from the business regarding this matter and the way that I have been treated has been below the standards that one wishes to be treated as a customer.

  

  Business Response

  Date: 12/13/2023

  After reviewing this case, we see the policy has been canceled and the cancelation credit was generated. We are issuing the refund back to the clients credit card. The amount is for $160.52 and the client should see the refund within 3-5 business days.

   

  Thanks,

  *************************

  Customer Answer

  Date: 12/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:10/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a second complaint against Magnum insurance since I have yet to receive the payment in order to fix my car. The accident happened back in March 2023. It has been months since the accident and it has been beyond a reasonable amount of time to have this resolved. I received an email stating the payment would be processed and mailed to me but I have not received anything. I contacted them through a phone call where I was told an adjuster would reach out to me but have not received a call or voicemail from them. I am requesting that this issue be resolved in the manner of receiving the payment I was told I would receive. Thank you.

  

  Business Response

  Date: 10/19/2023

  I have attached an email from the carrier showing that payment was made directly to our client.  This should resolve this claim.  Please let us know if there is anything else that is needed.

  Thanks,

  *************************

• Initial Complaint

  Date:07/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I like cancel my insurance with this company a month ago they will not cancel it and refund my money they telling me I need reason I wanted cancel I dont wanted this insurance with this company so they need to refund my money

  

  Business Response

  Date: 08/16/2023

  Dear BBB:

  The insured bought the policy online on 3/7/23. On 6/6/23 insured called in asking to cancel the policy and was advised by our call center on what to do.
  

  On 6/7/23 the insured sent an email to call center, but it was incomplete for purposes of cancelling via an email. On 7/5/23 the insured sent in the correct document needed to cancel via an email. At that point we stopped the insured's autopay.
  

  There was a cancelation credit of $203.00 but there was also a balance with the financing the financing company that left the insured with an outstanding balance with the finance company of $29.76.
  
  Due to this there would be no refund available for this policy.

  Please let us know if there are any additional questions.

  Thank you

  Customer Answer

  Date: 08/18/2023

   
  Complaint: 20282728
  
  I am rejecting this response because: I was never told that I had paid cancellation fee to cancel insurance on car I no longer own they owe me money cuz I did what man told to do send email with my name , policy number and the reason why I needed to cancel my insurance with them and I did that but they said that wasnt good enough for them and a copy of my ID I did that they still wasnt good enough room so I had to argue with them over the phone about my money and now they want to talk about I have to pay a cancellation fee. How do you pay cancellation fee on insurance that you dont know longer have a car why would I be paying for insurance I dont have a car.
  
  Sincerely,

  
  
  *************************

• Initial Complaint

  Date:07/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday 07/03 I purchase an auto insurance as this was an emergency and I was trying to take car out of impound. I then called on Wednesday to try to add SR 22 insurance. The person I talked to said I can cancel the policy you have and refund you the amount for 3 days and if you want start a new policy with the SR 22 included. I told them to give me a quote which they didnt. I called back and was told that due to my situation they would ask and call me back its been two days and no call. I called today to request a refund as this company has just been difficult to deal with a was told I had to come in to sign a document to cancel. First of all Ive had another insurance prior and when I cancelled they never made me do it in person or sign any documents. Second of all given the situation that Im in an I explained they should at least have the courtesy to email me the document and Ill send it back. At this point I do not care to have any business with Magnum I want my money back

  

  Business Response

  Date: 07/21/2023

  Our client purchased an insurance policy for their 2014 ***** Equinox effective 7/3/23. on 7/5/23, our client called in asking to add an sr-22. There seemed to be confusion being the insured was stating the sr-22 needs to be for their vehicles license plate. We informed the insured that the sr-22 is assigned to a driver specifically tied to the drivers license. The insured advise this is what the secretary of state told her. we advised once again it was for the drivers license. on 7/6/23 the insured called back requesting to cancel the insurance. We advised what steps need to occur to cancel the policy. Again today 7/21/23 our call center manger called and left a voice mail for the insured advising an email was sent to her to electronically sign the cancelation document. Once we receive the executed cancelation form, we will work to close the account. 

  Customer Answer

  Date: 07/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************