Reviews

This profile includes reviews for M & M Limousine's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  M & M Limousine

  1300 Rand Rd Des Plaines, IL 60016-3437

  
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  M & M Limousine

  233 S Wacker Dr Chicago, IL 60606-7147

  

Review Details

• Review fromNicholas B

  Date: 09/14/2023

  1 star
  Simply awful company. Really wish I came here first to see the reviews. Their ****** page has a bunch of 5 star reviews from accounts that only have 1 review. Booked them for our wedding, reserved 2 sprinter vans for each bridal parties and 2 busses to shuttle guests to and from the venue. Booking process was great and everything went fine. About a month before the wedding after talking to the venue coordinator we decided to change the end of night pick up from the venue to the hotel from 11 to ****. Emailed ***** and got it changed no problem. A couple weeks before the wedding I am circling back to everything and want to reconfirm all the pick up times and locations are correct. Emailed the same person, called ti talk to someone else just to double check everything was good. Everything was good. I even have a receipt showing the updated times, perfect. Day of, first sprinter van shows up to bridal party and given amazing service but the Groom's sprinter decided to stop to get lunch before coming and would be 20 or 30 minutes late. Well had to get a uber. Busses showed and dropped off at venue. Had 3 pick up times. At **** the driver comes into the wedding and says they are leaving and this is the last call. Remind them of the **** time change. They said they have 11 and that unless we get on they are stranding us. So with my parents left behind we had to race to get our things and go.Weeks go by and after sending email after email Perfecto finally gets back to me. Very argumentative and unprofessional. Tells me that times can't be changed through email and that they went through all phone calls and I never called.Finally talked to their VP, ********, same interaction. Honestly, could have been the same person. After threatening legal action they decided to give me 10 percent back. Not want to deal with them anymore I accepted it. Never use this awful company. If anyone is reading this thinking of booking them for a wedding, please, don't do it!
  

  M & M Limousine

  Date: 09/15/2023

  1. The service was booked for a duration of 6 hours, with clients needing to arrive at the hotel by 11:15 pm.2. It takes approximately 20 minutes to travel from the venue to the hotel, requiring them to leave the venue by around 10:55 pm.3. On June 22, **** emailed ***** at 6:54 PM to confirm the times for transportation but mistakenly swapped the last shuttle departure time to 11:20 pm, despite his services being scheduled to end at 11:15 pm.4. The shuttle began loading passengers at 10:50 pm and departed at approximately 11:15 pm, closely aligning with their desired departure time.5. The shuttle arrived and unloaded passengers at the hotel by 11:40 pm.6. Notably, clients were not charged overtime for the additional 25 minutes of service provided In conclusion:1. The transportation services loaded close to their originally scheduled time of 11:15 pm.2. No alterations were made to the reservation by either party.3. The final shuttle timing was maintained in accordance with client expectations.4. Clients were not charged for any overtime despite the 25-minute overrun.

• Review fromKelvin F

  Date: 08/30/2023

  1 star
  Told the day before the bus I reserved and paid for wasnt available. Offered to send 2 smaller vans. I inquired about a larger bus and was promised a call back from the dispatch manager which I never received. Too late to cancel reservation so I went with the 2 smaller vans which actually turned out to be 1 van and 1 limo that had no air conditioning. On the return trip I we were all together on a bus, but not the one I paid for when I made the reservation. Extremely displeased with the lack of professional and quality of *********** never use them again.
  

  M & M Limousine

  Date: 09/15/2023

  Hello,

  I would like to go over this with you and make it right please call me ************ - *************;

• Review fromMatt D

  Date: 08/08/2023

  1 star
  We used this company to go to a concert with 24 people. Bus showed up late, on way the bus was leaking coolant and the passengers had to fix it themselves. Got to ********* was told mechanics were gonna fix while in concert. Came out to some mechanics who fixed nothing and was yelling at us and fighting. Left us stranded 2 hours away. All 24 of us took Ubers and this company will do nothing about it will keep your money. This company is not good. Owner will threaten you to come find you and fight. They have offered no reimbursement for the trip or for the 24 people who needed to Uber home. DO NOT USE
  

  M & M Limousine

  Date: 08/21/2023

  This reservation was done by ******, Transportation, And Charters, They booked with us, yes. But we framed it out to ******, Transportation, And Charters, The owner from the other company is the one that spoke to these clients. We have fully refunded the service and will never use them again for a partner.

• Review fromJoyce H

  Date: 07/11/2023

  1 star
  Absolute worst company I have ever dealt with! We hired them for our wedding - they failed to pick up the groomsman AT ALL. They ruined the ceremony, photo schedule and subsequently the cocktail hour. We have been going back and forth with them for 3 weeks with multiple excuses and a complete lack of return communication. I have been told by many employees that the dispute manger (Perfecto) will return my calls but has never. He is always out of the office or on break. We will be disputing all of the charges.Do NOT hire this company.
  

  M & M Limousine

  Date: 07/14/2023

  I am so sorry for your experience, please call me directly I will make things right personally I am the **** ***********************

• Review fromAlison U

  Date: 07/02/2023

  1 star
  Horrible limo company ! I had party bus scheduled for 5 pm. Got a call at 3:30 saying that it would be 30 min late due to someone calling off. Not their fault. A charter bus should up about 5:40, we loaded up. Then the poor driver gets a call stating that dispatch didnt tell him that he wasnt supposed to pick us up. They changed his route and NEVER told the poor driver! so we had to unload everything. One person on phone with company, I was on phone with a new driver. Both had different stories. Dispatch also told this driver that he didnt have to pick us up!! so finally at 6:45 a bus shows up. garbage all over inside. Totally unacceptable. I will never use them again. & I will make sure to tell everyone.
  

  M & M Limousine

  Date: 07/14/2023

  I am so sorry for your experience, please call me directly I will make things right personally I am the **** ***********************

• Review fromJohn W

  Date: 06/26/2023

  1 star
  I booked two 40-passenger buses to transport guests for my wedding day. Only one of the buses showed up. It was not until 15 minutes before the buses were to depart to the wedding venue I received a call from M&M indicating that the 2nd bus was running 90 minutes behind schedule. They told me the bus was on another call and would not be leaving the route. I called M&M twice in the days leading up to my wedding to insure this would not be a problem as I had seen mixed reviews online. And on both occasions they promised me that both vehicles would arrive in time as they would make it a priority because it was for a wedding. Needless to say, several of my family members missed my wedding ceremony because of M&M's inability to deliver on their promise. I would not recommend this company to anyone.
  

  M & M Limousine

  Date: 06/27/2023

  We sincerely apologize for the inconvenience caused by the issue with one of your reservations. We acknowledge our mistake and took immediate action to rectify it by providing a full refund for the affected reservation, along with a matching credit. We understand the importance of your wedding day and regret that this incident led to the absence of the second bus and caused some of your family members to miss the ceremony.However, we would like to clarify that the issue was limited to one reservation, and the remaining three reservations were executed without any problems. While we empathize with your frustration, we are unable to offer a refund for the unaffected reservations. We want to assure you that we take your feedback seriously and will use it to improve our services to ensure such incidents do not happen in the future.

• Review fromChris H

  Date: 06/04/2023

  1 star
  Trust the negative reviews. Booking a black suv for the *********************** concert online only weeks before, and was stunned the reservation went through, at that price. Too good to be true? Gut check had me reading negative reviews but thought surely it can't be that bad. Still unsettled, I called on two separate days to confirm, including the day before service, where I talked to them twice with follow up questions. "Everything is good, you're confirmed," they said. 4 hours after that last call, they call and leave a voicemail. Very apologetic, but they had to cancel due to mechanical problems with their fleet. I get these things happen. However, it's the exact same thing I read in multiple other reviews. Indeed the deal was too good. Very disappointing how the story changed.
  

  M & M Limousine

  Date: 06/05/2023

  Sir, 

  We are sorry for your experience, this is not who we are or what we stand for, we dropped the ball on this one. We are going to issue you a full refund and a matching credit on top of the full refund. Please reach out to me if you have any questions. ************

• Review fromAmanda W

  Date: 06/03/2023

  1 star
  Cancelled a month old reservation with 23 hours notice on a Saturday night. Offered only a cursory apology and a refund for the ride they were not providing - no other help. Awful service. We had an SUV for 6. Another person I know was canceled on the day before.
  

  M & M Limousine

  Date: 06/05/2023

  ******, 

  We messed up, we admit it, we want to make this right, we are going to issue a full refund and we will match the dollar amount you spent with us up to $500 to use as a future credit on top of your refund. Please reach out if you have any questions.  -******** ************

• Review fromKim S

  Date: 06/02/2023

  1 star
  If I could give them 0 stars I would. I booked a 6 passenger SUV back ** March for our June 3rd transportation at 3:30am to the airport for 3 couples. At 6:50pm today June 2nd I was told they were having vehicle issues and that I would hear back with an update in 1 hour. I didn't hear back and called, didn't get ahold of anyone and left a message. Another 30 minutes go by and I call again only to be told we didn't have a driver but that they were working on it and that they would call me back in 30 minutes. They failed to call back so I called a THIRD time. At this point it is 8:30pm we had wanted to be in be by 8pm since we were getting up at 2:30am. They refused to give me a straight answer so I cancelled, called the other 2 couples that were already sleeping and told them that my husband and I would drive everyone down in our 2 vehicles. NOT how we wanted to start our vacation celebrating my husband's 40th birthday. In addition I am so angry, sad, you name it that is it 9:30pm and I don't see sleep happening any time soon. I can only hope for a quick refund at this point. DO NOT BOOK WITH THIS COMPANY!!
  

  M & M Limousine

  Date: 06/05/2023

  We are going to review all this with the people working at the time this all happened. I am so so sorry, this is so disappointing, again I am so sorry about this. We have issued a full refund and would like to give you a matching credit on file of $450.00 so we can get it right. My number is ************. Please reach out to me if you have any questions. 

• Review fromMary Ann H

  Date: 06/02/2023

  1 star
  They cancelled my car service 27 min prior to picking me up and offered no resolution. But the worst part was a saw a missed call. I had to call back twice to get someone to tell me why at 3:18 I had a missed call for 3:45 pick up. It was horrible. Zero help to get an alternative ride. Never use them
  

  M & M Limousine

  Date: 06/05/2023

  Yes, we messed up badly on this, I am so sorry, I want to make it right by issuing a full refund as well as giving you credit on file of $144.30 as well. Please reach out to me if you have any questions. ************