Reviews
Customer Review Ratings
Average of 25 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromJohn W
Date: 04/29/2025
5 starsJohn W
Date: 04/29/2025
**** ******* from Unique repair services was excellent and extremely knowledgeable. We were impressed, very professional
Unique Repair Services
Date: 04/30/2025
Thank you for your feedback and kind words about **** *******. Were pleased to hear you found his service professional and knowledgeable. At Unique Repair Services, we strive to provide the highest level of service, and we appreciate you recognizing ****** efforts. We look forward to serving you again in the future.Review fromLexie C
Date: 04/14/2025
5 starsLexie C
Date: 04/14/2025
Unique repair with tech **** ******* was a refreshing experience. Booking was easy, we knew when to expect him, and he explained the problem and our options. Highly recommend them!Unique Repair Services
Date: 04/16/2025
Thank you for the great review! We're so glad to hear your experience with Unique Repair and our technician, **** *******, was a positive one. Clear communication and transparency are important to us, and it's great to know **** delivered just that. We appreciate your recommendation and look forward to helping you again in the future! The Unique Repair Services TeamReview fromBill M
Date: 04/12/2025
5 starsBill M
Date: 04/12/2025
Unique really got me out of a jam. My oven went down days before I was having 36 people at my house with a lot of cooking to do. They had to order a part and with a little back and fourth they were able to do the job the Friday before. **** the service tech was friendly and professional and made sure we were up and running. Saved my ****. Highly recommendUnique Repair Services
Date: 04/16/2025
Thank you so much for the wonderful feedback! We're thrilled we could help you out especially with such an important event coming up. We know how stressful it can be when things dont go as planned, and we're glad **** was able to get your oven back up and running just in time. Well be sure to pass along your kind words to him. Thanks again for trusting Unique Repair Services, we truly appreciate the recommendation! The Unique Repair Services TeamReview fromJeff M
Date: 04/07/2025
5 starsJeff M
Date: 04/07/2025
The technician arrived on time and fixed our refrigerator promptly. he was very professional, making sure to answer any questions I had about a refrigerator would highly recommend using unique repair.servicesUnique Repair Services
Date: 04/16/2025
Thank you so much for your kind words! We're glad to hear our technician arrived on time, handled the repair promptly, and was able to answer all your questions. Providing professional and reliable service is always our goal, and we're thrilled to know you had a positive experience. We truly appreciate your recommendation and look forward to helping you again in the future if needed! The Unique Repair Services TeamReview fromMyron E
Date: 03/17/2025
5 starsMyron E
Date: 03/17/2025
****** ********* is todays repair technician. He is prompt, personable and professional. ****** informed me what he would do and he did exactly that. I would highly recommend Unique Repair Services for your appliance repair needs. I have used them before and had the same results. Consistency means a lot!Unique Repair Services
Date: 03/19/2025
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that ****** provided the prompt, professional, and consistent service youve come to expect from us. We truly appreciate your continued trust in Unique Repair Services, and we're grateful for your recommendation. If you ever need assistance in the future, don't hesitate to reach out. Thanks again for choosing us!Review fromDestiny T
Date: 03/13/2025
1 starDestiny T
Date: 03/13/2025
Very poor customer **********************. Unwilling to accommodate for my work schedule; would not tell me what time they were coming until 5 p.m. the night before. No advanced notice and no way to reserve a schedule outside of 1st shift hours (8-3). Blamed the customer instead of finding solutions to problems.Unique Repair Services
Date: 03/14/2025
Dear Destiny,Thank you for sharing your feedback. We truly appreciate you taking the time to let us know about your experience.We understand that scheduling can sometimes be challenging, and we sincerely apologize for any inconvenience this may have caused. We attempted to accommodate your availability after 5 PM by submitting a request, but it seems we were unable to meet your needs despite our efforts. As part of our standard industry practice, we typically provide a time frame the night before the scheduled appointment to ensure clarity and flexibility in case adjustments are needed.Weve scheduled your service today between 2 PM and 5 PM, and we genuinely hope this will help turn your experience around. Our goal is always to provide excellent service, and were committed to ensuring your satisfaction.If there is anything else we can do or if you have any further concerns, please dont hesitate to reach out to us directly at ************. We look forward to improving your experience with us.Review fromDonna C
Date: 01/07/2025
1 starDonna C
Date: 01/07/2025
Made an appointment for them to come out and repair my stove. They asked for my credit card and charged me a full repair service without even coming to the house yet. I asked them if I could cancel and they told me sure but never advised me that there would be a $94 Charge even if I canceled and they did not come out. First of all to charge me for the services before the services rendered and then to charge me to cancel even though I cancel 24 hours in advance is unacceptable. I would never recommend them to anybody..Unique Repair Services
Date: 01/10/2025
The customer was initially charged $119.00 for the assessment. After contacting us to cancel, a refund of $94.00 was processed. Typically, a $25 processing fee applies; however, we have also refunded this fee as part of the resolution.Review fromLeanna B
Date: 08/27/2024
1 starTotally unreliable and incompetent!! Had a tech come out to repair my ice maker. 1st visit tech said good to go however, it wasnt. 2nd visit told manufacturer issue with ice maker and he would have to order a new one. 30 days later for 3rd visit he replaced my ice maker. Next day refrigerator no longer cooling!! Called Unique Repair and told they couldnt get a tech out to me for 5 days!! Nevermind everything in my freezer was defrosted!! I contacted them again asking for a tech to come in sooner and was told Saturday vice Monday. Saturday came and I received a message stating tech had vehicle problems and would not be available until Monday. Monday gets here and I receive another text saying I had been rescheduled to Tuesday!!!! Tuesday I call to confirm my appointment and was told the tech called in sick and wouldnt be available until September 3rd!!! I am without a working refrigerator and have lost my food in the refrigerator and am living out of a cooler and Unique Repair can do nothing about it! Worst company I have ever had the experience of working with! I contacted a different ** repair company, they will be here tomorrow. Will have to pay out of pocket unless ** is willing to cover the cost.Review fromRon P
Date: 08/26/2024
1 starTerrible company. Could not get a straight answer from them. Brand new lemon refrigerator and got the run around from them. They even hung up on me. After a month I got help from ********** from where I bought it from. If I could I would not even give them one starReview fromLyle N
Date: 08/22/2024
1 starGL appliance send to repair our refrigerator , I gave them all paperwork that ********** gave me and that wasnt enough so never got my refrigerator fixed
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.