Business ProfileforGast Monuments, Inc.
Current Alerts For This Business
BBB files indicate that this business has a pattern of complaints concerning:
- Consumers allege paying for a head stone and/or other items but the business has not delivered per the dates contracted by the business.
- Consumers allege the business is not processing refunds as promised.
On 8/10/2023, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of 8/28/2023, business has not responded to BBB emails addressing the pattern of complaints.
In August 2023, BBB investigated Gast Monuments, Inc.'s business practices. This investigation was prompted by a scam submission regarding multiple consumer complaints stating consumers never received the items purchased after ordering with the business.
The BBB has reached out to Gast Monuments, Inc. on 8/10/2023, 08/16/2023, and 08/23/2023 regarding the complaints and asked the business to provide a plan of action to address the complaints and to make steps to prevent them as well as to update the current profile for email contacts and management details. However as of 8/28/2023 the business has not responded.
Based on the information detailed above, BBB cannot state with confidence that we have a clear understanding of Gast Monuments, Inc. business practice.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 24 S. River Rd, Des Plaines, IL 60016-3400
- BBB File Opened:
- 6/21/1995
- Years in Business:
- 144
- Business Started:
- 1/1/1880
- Business Started Locally:
- 1/1/1880
- Business Incorporated:
- 7/6/1951
- Type of Entity:
- Corporation
- Business Management
- Mr. Tom Gast, President
- Mr. James Gast, President/Owner
- Contact Information
Principal
- Mr. Tom Gast, President
Customer Contact
- Mr. James Gast, President/Owner
Customer Complaints
32 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
04/16/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Customer Reviews
3 Customer Reviews
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Most Recent Customer Review
susan d
08/12/2024
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