Complaints

• Initial Complaint

  02/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I was referred to hire this company to move my furniture. The driver showed up without the necessary equipment to be able to pad and pack my belongings correctly. I asked the movers multiple times to shrink wrap and completely cover with moving blankets all of my pieces of furniture. I was told that they ran out of ******** & would not be able to cover several pieces of my furniture. Due to this I have damages to several pieces of the furniture. During the move the movers contacted the owner and made him aware of the damages. Before processing my payment I asked the owner to contact me via email to accept responsibility for the damages. He assured me that damages would be repaired and or replaced. One of the owners has come out on several occasions and nothing has been repaired nor replaced. The furniture guy who was supposed to fix my furniture came into my home and drew on my furniture with a sharpie marker. (Totally Unprofessional) He then proceeded to walk through my home and insult my furniture. Saying Everything is old and cheap. Yesterday I located the original receipt from my purchase and submitted it to one of the owners to show proof that my furniture is not even a year old. He took it upon himself to call my furniture store and inquire about a manufacturers warranty on my purchase to try to compensate for the negligence and damages caused by his company. The move occurred on January 31, ****. It is now February 7th and the situation is still ongoing with no repairs nor replacements to my property. At this point I would like all my furniture replaced due negligence and also a full refund for my move.

  Business response

  02/07/2024

  Good Afternoon,

  I have been in contact with customer since the beginning and have assured her that will try to fix everything to the best of our ability. I have given her $300 off the bill to compensate her for some of the damages and even stop the clock for 4 hours without any charges to her that night when my crew went back to get the remaining items that couldn't fit on the truck.   The next day I sent ownership over to ***** the situation and ****** (DJ) was there for an hour looking at the things she says that were damaged.  DJ also went to the original house to grab a few more items ( Door locks and TV Brackets off the wall)for her and bring them to he new house at no extra charge.  My furniture repair man was sent on Friday February 2nd to assess the situation and wasn't able to meet with customer in the morning and in the evening.  However they did speak on the phone and she stated that my repair man had a bad attitude.  I apologized for his attitude and told her that I will have DJ (co-owner) go back Monday when he is there.  I told customer that we can fix her broken lamp on her headboard with a replacement part and the drawers on her platform bed need new sliders for the drawer.  One came off and that was an easy fix also.  Customer has stated it can't be fixed and she wants a new one. I have called the manufacturing company and they have instructed me to call the store to order the part.  I called the store yesterday to order the part and **** the store rep said he would get back to me if they can do that.  He never got back to me yesterday and I called today and asked again about the part and they told me they would get back to me around 2-3pm today.  In the mean time DJ (co-owner) was going to go over today February 7, **** to fix the drawer with new sliders and had some touch up paint.  DJ was on his way to her place when he received a call from one of our employees (***************************, Customer ****** was referred by ****************** to our company). Customer ****** started to make threatening comments to him about us.  ****** immediately called DJ and told him not to go over and fix anything else for her.  She has told him that she has brothers, family and friends that would do harm to us.  DJ called me immediately and we discussed that maybe we should call the police or someone to help with the situation. Customer ****** has called me yesterday and cursed me out along with texting me today cursing at me.   We are still willing to go and fix the things we can to the best of our ability as long as we are not in any danger.  I have another repair man I can use but I don't want to send anyone over if she is going to be hostile. 

  Thank you

  Be Blessed Movers

  Customer response

  02/15/2024

   
  Complaint: 21259638
  
  I am rejecting this response because:
  I am rejecting because the information provided by the company is not accurate and the owners were giving me the run around nothing had been repaired and or replaced. I was not threatening i let them know I felt I was getting the run around and the owners then tried to call and inquire about a manufacture warranty i had for my purchase. Totally unprofessional and unexceptable. 
  Sincerely,
  
  *********************************

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