Business ProfileforServiceMaster DSI

September 17, 2023 the area we live got a lot of rain and we had sewer backup. I called our insurance company for a recommended cleaning company and got Service Master. An agent of the company, ******, came to our house on 9/18/23 to looked at what needed cleaning. My husband and I had already hosed down the entire basement. When ****** came in to look at the basement, he said that "we shouldn't have done that", meaning we shouldn't have hosed the floor but we had to because it smelled and would be a hazard for anyone to walk on. Because we had already cleaned the floor, he estimated that it would cost between $1,600 and $1,800. We said ok to that quote. The next day 4 people showed up for two hours and carried out stuff without showing me everything. I did ok them to take out an old stereo rack (approx. 18"wide, 18" deep and about 42" tall and I did ok them to take out a turntable that got wet. I saw little if any cleaning done. We did see the two ladies standing around idle a few times and the two guys sitting outside on our deck. They left and returned two days later on Thursday and took their fans out of the basement. One woman carried a simple bucket and mop only. I had to tell them to move items because ******, one of the guys, said "do you think it's dirty under there?" and I said if this whole floor got wet, which it did, then everything is dirty. They did not even wipe the lower shelf of that table off. They left a tackle box on the floor, full of water. They left an orbital sander on the floor in its case, full of water, of which I took video of. They didn't clean under the stairs. I had to tell them to throw two soaking wet boxes out. They did not clean under the pool table. Worse, they keep sending me an invoice for $3,697.22. I have called several times and sometimes they say we don't have a record of my call. ***************************** was supposed to lower the cost per **** but that hasn't happened. He's trying to trick me into a deal too.