Reviews

This profile includes reviews for ServiceMaster DSI's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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ServiceMaster DSI has 36 locations, listed below.

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  ServiceMaster DSI

  2400 Wisconsin Ave Downers Grove, IL 60515-4019

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  ServiceMaster DSI

  1936 S Lynhurst Dr Ste L Indianapolis, IN 46241

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  ServiceMaster DSI

  3205 Mike Collins Dr Eagan, MN 55121-2241

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  ServiceMaster DSI

  18150 E 32nd Pl Ste A Aurora, CO 80011

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  ServiceMaster DSI

  145 Cupped Oak Dr Ste B Stallings, NC 28104-8839

Review Details

• Review fromAg P

  Date: 06/11/2024

  1 star

  Ag P

  Date: 06/11/2024

  Service Masters did post fire restoration of my property. They took forever to finish the job. Their contractors did a horrible job and the company overcharged me for work that was not done. The contractors they hire do bad quality of work. They project supervisor and construction superintendent are incompetent charging for work that was not done or overestimating work (for example for painting of non existent walls or walls that are actually windows). Some of our items were missing or broken and Service Masters claimed no responsibility. When confronted about unnecessary charges, they put a lien on my property. Do not use them if you ever need restoration of property. Scammers!

  ServiceMaster DSI

  Date: 06/20/2024

  Thank you for your feedback. We appreciate the time you have agreed to meet with us in person to review your concerns. We look forward to meeting with you.

• Review fromMark C

  Date: 05/24/2024

  1 star

  Mark C

  Date: 05/24/2024

  I wanted to give you an update about Servicemaster DSI in ************ and the absolutely unacceptable service they have provided to this point. I signed over the check to them this week, and they sent a guy out to collect, I paid our deductible as expected. My pregnant wife discovered more water under our washer and dryer, weeks after they brought out equipment to dry the area. They bring fans back out today, and now we have them running full blast for 3 days this holiday weekend. We're 4 weeks into this mitigation, and they haven't even started the repairs yet. Needless to say, we are very disappointed. I'm going to make a report to the better business bureau to hopefully make them change their ways or at least prevent this from happening again to other home owners. We paid them our hard earned money, and yours went to them as well, to the tune of $5,000 between the two of us (insurance and us) This note I sent to my insurance co. - You may want to forward this up your chain of command so that you no longer associate yourself with their company. I've had to rearrange my work schedule several times, and this has had a negative impact on us financially and from a comfort level of living in our home. If I can't get my $1000 back then I will at least do what I can to report them to the ****************** I've been around a while, and this has been a truly awful experience, and we're only half way through it.Thank you,

  ServiceMaster DSI

  Date: 06/05/2024

  ServiceMaster DSI takes negative feedback very seriously. According to our documented equipment readings, the subfloor was dry and well within industry standard when we completed the initial water mitigation. When we came out a month later to collect payment, the client informed us that he found water underneath the rubber underlayment in the laundry room. We set up a dehu and additional drying equipment, neither of which we charged for, in an attempt to help the customer. It is ultimately up to the customer to have sources of water fixed prior to restoration, as unaddressed leaks will continue to cause damage over time.We are sorry the timing of our services was inconvenient for the customers' work schedules; however, we hope they can understand that in the service industry, there are many moving parts throughout the day. We always must face the challenge of the unexpected when it comes to disaster restoration, which is why we keep in communication with our customers by phone or text as soon as we know more. We would have loved to have received feedback during the course of the job so we could have worked to make things right.Since our services have not been up to the customers' standards, we will issue a full credit for the $1,000 deductible and $4,004.18 for the remainder of the repairs. We will reach out to the customer and inform them of this as well.

• Review fromDavid T

  Date: 04/15/2024

  1 star

  David T

  Date: 04/15/2024

  Do not do business with these people. I was charged over $1000 for having dehumidifiers placed for two days in my basement; that was it. Managers did not return calls. The bill arrived three months after service with a postmark of 4/3/24 and a due date of 3/28/24, with no business return envelope or way to pay. They charged for water mitigation, a general term with no indication of services rendered. I could go on.

  ServiceMaster DSI

  Date: 04/30/2024

  First, we apologize for any inconveniences experienced by the customer. We strive for customer satisfaction and deeply regret any instance where this is not achieved. To better illuminate the water mitigation process and what we did in this situation, we received the job on 1/16/24 at 12:31 PM and contacted the customer at 12:33 PM. We arrived on-site at 3:48 PM and started to set up our drying equipment. We found the water damage to the unfinished basement was due to a sewage overflow. Due to excess contents in the basement (photos available upon request) our technician could not start the job, per standard industry IICRC procedures. We advised the customer that the entire basement needed to be cleared before we could start mitigation. We also advised that he should contact his insurance company about the water damage for a potential claim. Until those things could be done, we moved contents as necessary to set up two 120 ppd (Pint PerDay) dehumidifiers to stabilize the environment. We ran dehumidifiers for three days (1/16 through 1/18).The customer needed to have the basement packed out to avoid further damage from the contaminated contents. The ballpark estimate to do that based on the amount of contents exceeded $20,000. As we had not received any insurance information, nor had the plumbing repairs been resolved, we did not want to charge for stabilization if the job was not going to progress. We removed our equipment and let the customer know that once the plumbing was repaired and his insurance company was notified, we could return and complete the job.This loss occurred during the Arctic freeze catastrophic event that affected multiple states.Being inundated with more than 70 new service requests per day, I do believe that communication during this time suffered. As the branch manager, I humbly regret that we were unable to respond to everyone as quickly as our normal standard, but we did return calls as promptly as possible.As the plumbing had not been repaired as of 2/14/24, we closed the job on our side and invoiced for the work done. We completed the estimate and sent the customer the invoice and a copy of the detailed estimate on 2/27/24. We resent the invoice to him via email on 4/5/24 after he spoke with our AR department. All invoices have our contact details and a website where the customer can make payment. Overall, we provided same-day emergency services based on the situation and reduced our invoice to reflect the minimum work completed on the job. We could have charged for the larger dehumidifiers we used, category 3 labor hours to work in hazmat conditions for the sewage water, and equipment decontamination charges to clean our equipment after sitting in sewage, but we did not. We reduced our invoice to charge a below-market cost for the work performed. At this point, the customer paid the invoice in full and has not contacted us about any specific charges he felt were unreasonable.We value client feedback and are always happy to assist and answer questions. Again, we apologize if our communication suffered in the immediate aftermath of the Arctic freeze catastrophe. We hope the information provided here offers the details you need. Please call with any further questions! Sincerely,ServiceMaster DSI - ******

• Review fromLisa O.

  Date: 03/08/2024

  1 star
  This ******* is known as the "License to ************ ******* in the insurance world. They take complete advantage of people in an emergency situation. I had them do water mitigation due to a failed sump pump and they charged me over $1700. They were at my house for 1 hour. I didn't have drywall, carpet backing or anything that would take a lot longer. I have indoor-outdoor carpeting in half my basement and the other half is concrete. I had the EXACT same thing done in 2011 and that ******* charged me $450. ServiceMaster is **** with Greed-Flation. I found out later that I could have paid ******* Steamer less than $200 to do the same job. If I could have posted this review without a star, I would have. ~****

• Review fromAngela L

  Date: 10/11/2023

  1 star

  Angela L

  Date: 10/11/2023

  Run, hide, and never consider this company for any work on your home. If I could rate zero or negative stars I would. This organization was provided through my ******************** after a deck fire (I will make sure they aren't on that list too). Should have done more research and wish I had seen these ratings. Took ******* **** 5 tries at estimates which kept causing delays made State Farm issue 5 checks. Then months before work was done. We had a high end but obsolete ********** deck as they no longer produced the decking or rail sets. Unprofessional and entirely incompetent crew shows up with a circle saw and a couple saw horses. They obviously didn't own a straight or ever heard of measuring twice and cutting once. They had all the prior decking but they couldn't cut boards straight or lay decking in any manner. They destroyed the rail set with holes, scratches and chips, put 5 full segments on backwards w safety feature inside the deck, with nothing squre, gaps in rails and simply a mess. ******************* acknowledged the issues but didn't resolve the mess. ********************************* admitted the crew should never have worked on the deck but blamed us because no one wanted to fix their mess and tried to buy us out. In the end a great subcontractor crew fixed as much as they could. They don't deserve a license.

  ServiceMaster DSI

  Date: 11/13/2023

  ******-- Thank you for reaching out to us about this issue. Our company strives to provide our customers with consistent, high-quality service, so we are saddened to hear about your dissatisfaction with our services. We have forwarded your information to the local management team, and they will be reaching out. We would also like to gather some additional feedback. Please email us at ********************* so we can collect additional information.

• Review fromMargaret M

  Date: 09/19/2023

  1 star

  Margaret M

  Date: 09/19/2023

  I would rather go through my divorce 5 more times than deal with these terrible thieves . The workmanship was so awful. The construction? Can I post pics? The packing. Can I post pics? And my furniture? Lord have mercy. Give me a glass of wine and sit down. Oh and when I asked to get appliances and construction needs purchased at Menards so I could take advantage of the 11% rebates? The contractor kept it. He smiled and said,well I was the original purchaser , How classy. And contract included cleaning of One of my kitchen door frames was missing. I just found out that to replace it, they stole one from the inside of my dining room closet. No integrity. I admit my naivety. But honestly, Ive never encountered people like this before. Its disheartening. Im not so much mad or disappointed. Im really sad. So many items destroyed. Kids baptismal gowns, flawless furniture. They took so much away. I dont like the bitter spirit Ive developed from this.

  ServiceMaster DSI

  Date: 09/26/2023

  ********--Thank you for reaching out to us about this issue. Our company strives to provide our customers with consistent, high-quality service, which is why we are saddened to hear about your dissatisfaction with our services. We have forwarded your information to the local management team, and they will be reaching out.

• Review fromChristine A

  Date: 05/10/2023

  1 star

  Christine A

  Date: 05/10/2023

  I had the worst experience with this company from a professional standpoint. In December 2021, I had a pipe failure in my kitchen that resulted in flooding in the home which required water damage repair. After contacting my insurance company regarding the matter and filing a claim, they assigned Service Master as the *************************.I do not recommend this company. The poor communication, terrible accounting of monies and documentation, and unfair resolve shows that this is a very poorly run business.

  ServiceMaster DSI

  Date: 05/12/2023

  Hi *********-- We are sorry to hear about your experience. We have gathered the information you provided and additional job information and passed this on to management, who have contacted other parties related to managing your claim.

• Review fromLindsay J

  Date: 04/19/2023

  1 star

  Lindsay J

  Date: 04/19/2023

  I gave Service Master one star only because 0 is not an option. They are Incompetent, unaccountable and unprofessional. Saying their work is poor quality is an understatement. They have been an absolute nightmare. I cannot believe they are still in business.

  ServiceMaster DSI

  Date: 04/28/2023

  Hi *******-- We are sorry to hear about your experience. We have gathered the information that you provided as well as additional job information and passed this on to management in *****. A manager should be reaching out to you soon. Again, we are sorry to hear about this experience

• Review fromMatthew M

  Date: 01/25/2023

  2 stars

  Matthew M

  Date: 01/25/2023

  Entire process was completely miserable. Took like 3 weeks to get estimate. The water pan I asked 3 times to get in and it was opps. We didn't add to estimate. Could summit again for more delay. Asked for water damage section to be cut out. Mitigation team said next team doing repairs will do it. Then yet again. Oops. Didn't get I'm estimate. Either delay again or roll with it. All the damage mostly down stairs. Oops we shampoo everything but the area most work was done. This 6k project somehow went 4 months and would of been longer if I waited on estimate fixes and resubmit. 42 years old. Never dealt with a company that was this frustrating. Downstairs does look nice fyi. Also. The not remove furnace for tile which is fine. But charge me that **** bucks for a s*** water pan job that costs half that anywhere else. Nice upsell

  ServiceMaster DSI

  Date: 01/26/2023

  Hi *******-- We are sorry to hear about your experience. We have gathered the information that you provided as well as additional job information and passed this on to management in *****. A member of our team should be reaching out to you soon. Again, we are sorry to hear about this experience.

• Review fromJason N

  Date: 05/15/2022

  1 star

  Jason N

  Date: 05/15/2022

  I contracted Service Master DSI of ***********, ********* in the summer of 2021 to repair my garage roof, some vinyl siding, and reshingle a portion of my house and garage. Work was completed at the end of October 2021 and cost nearly $12,000. My house and garage were now a mixture of new shingles and the original 18-year-old shingles, both of which were the exact same brand and model.In early May of 2022, 6 months after Service Masters work was completed, a spring thunderstorm blew through and ripped off approximately **************************************************************** my yard were the new ones installed by Service Master 6 months prior. The original 18-year-old shingles weathered the storm and were all in place.When I contacted Service Master, their response was that they are not responsible for weather related damage. I said the damage was clearly related to improper installation. My shingles have a 110 mph wind rating. The highest wind gust I can find reported in my area was 37 mphfurther evidence of poor installation.Sorry, I was told, you have no claim of poor workmanship, the damage is weather related. And that was the end of the call. With another significant storm just 3 hours away, I had no choice but to gather up the 25 or so damaged shingles and pound them back into place, slop some tar here and there, and hope for the best.The correct response from a company to a customer who paid them $12,000 just 6 months prior, a company that truly values their customers, and a company that stands behind their workmanship, would be something along the lines of, Oh no! We are so sorry. Well send someone out right away and they'll get your roof back to new before this storm hits.Service Master DSI of ***********, ** treated me so dismissively that it was insulting. They have a lot to learn about customer service. I would not recommend them to anyone.

  ServiceMaster DSI

  Date: 05/20/2022

  Hi *****--We are sorry to hear about your experience. We have gathered the information that you provided as well as additional job information and passed this on to management in ***********. A manager should be reaching out to you soon. Again, we are sorry to hear about this experience.