Fitness Center
Planet Fitness - Downers Grove, ILThis business is NOT BBB Accredited.
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Complaints
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Complaint Details
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Initial Complaint
08/19/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
They are not adhering to Illinois law by allowing me to cancel online. Their website says you can cancel online but offers no way to do so.Initial Complaint
11/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I moves from Westmont and wanted to transfer my account! MADE SEVERAL calls to contact management that was NEVER available when I finally made contact, account was frozen but then somehow UNFROZEN and here it is another charge for October 17th plus a late fee applied on October 25th!Now I made a call tonight about the account NOTHING THEY CAN DO BECAUSE OF BALANCE! All the while being charge 3 other LATE FEES OF $15 after it was explained I did not attend gym because of a procedure!I want these late fees REFUNDED!!!!!! and OCTOBER AND NOVEMBER PAYMENTS SO THAT I CAN TRANSFER OUT TO A GYM CLOSER TO MY HOUSE I HAVE RECEIVE NOTHING BUT A FINANCIAL BURDEN FROM THIS GYM INSTEAD OF HELP!FEELS LIKE THEY ONLY WANT THE MONEY AND DOESNT CARE ABOUT THE CONSUMer And to ADD EVERYTIME I CALL THEY PUT AS I CHECKED INTO GYM AND IM HOME IN MY BED BUT REPORT SAYS CHECKED IN ON THE APP.THEY HAVE DONE THIS SEVERAL TIMES AS WELL!!!!PLEASE HELP ME WITH THIS PLACECustomer response
11/17/2023
Planet Fitness
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Downers Grover,** 60516
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.